It was a pleasure dealing with Brad at Smarter Business to resolve my electricity contract renewal. He was always easy to reach and quick to reply to my queries with clear explanations. Moreover, the... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Brad has been finding the best options for our business for the past 7 or 8 years. He has all the best options at his fingertips and is proactive as market trends alter. He takes time to explain opt... Zobacz więcej
Reakcja na opinię
Loren Johnson has been really helpful, patient and successful at pushing back SSE when they tried to re-invoice our charity again (for a third time) for utility services we used three years ago. We... Zobacz więcej
Reakcja na opinię
Brad has been helping me for the past few years and he genuinely gives the feeling that he is looking after you by calling you when there are changes in the market to offer you options and giving his... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Smarter Business experts in commercial electricity, gas & water contracts across the United Kingdom. Choose us as your energy & water partner.
Dane kontaktowe
1 Austin Park, Yeoman Road, BH24 3FG, Ringwood, Zjednoczone Królestwo
- 01444 220060
- info@smarterbusiness.co.uk
- www.smarterbusiness.co.uk
4,7
Doskonała
283 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
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Justin to the rescue
Justin has provided an excellent service for our energy rates and going the extra mile to transition over from a very poor provider.
23 lipca 2020
Opinia niezależna
Helpful and professional
Have dealt with this company for a few years and found them extremely professional, would recommend to all, especially Luke my account manager
23 lipca 2020
Opinia niezależna
Kameer excellent service
Excellent customer service thanks to kameer he has been helpful all the time
23 lipca 2020
Opinia niezależna
Very good service from Keri Govender to…
Very good service from Keri Govender to switch electricity supplier. Made the process simple.
23 lipca 2020
Opinia niezależna
AS ALWAYS JUSTIN SORTED OUT THE BEST…
AS ALWAYS JUSTIN SORTED OUT THE BEST DEAL, VERY HELPFUL AND POLITE, WOULD RECOMMEND NOTHING TOO MUCH TROUBLE. THANKYOU
23 lipca 2020
Opinia niezależna
Complete shambles
Complete shambles! Not recommended. Poor knowledge and disgraceful communication, even by senior management. They say your account is a priority and then must just go for a tea break and forget all about it because not one person called back. What a joke!
17 lipca 2020
Opinia niezależna
Odpowiedź od Smarter Business
Dear Lorien
We’re are sorry to hear that you were unsatisfied with the service provided by Smarter Business and apologise for any inconvenience that this matter may have brought upon you.
Being known for our great service, your review has come as a concern and we would like to make things right.
Please contact us directly at cs.waste@smarterbusiness.co.uk or 01444 220060 to allow one of our dedicated customer service agents to have your issue resolved.
We value our customers’ concerns and would like to thank you for bringing this to our attention.
Yours faithfully
Smarter Business
Absolutely terrible service
Absolutely terrible service. We signed up for a fortnightly commercial waste collection service. First of all the guy who came to drop off the bins had been told we were getting only one bin rather than the agreed two. We then didn't have any rubbish collected for a month and when we tried to complain we were accused of lying. It was only when we managed to get time stamped photographs of the bins in the morning and afternoon of the supposed collection date that they capitulated. In spite of this we have just been debited £90 this month instead of the agreed charge of £38, so to date have paid over £200 for the wrong bin delivery and only 2 small collections. Customer service are very difficult to get hold of and disinterested once they have your money. Avoid!
15 lipca 2020
Opinia niezależna
Odpowiedź od Smarter Business
Dear Oliver
We’re sorry to hear of your less than satisfactory experience with Smarter Business and hope you will accept our sincerest apologies.
It is important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.
Upon further investigation on your portfolio, it has been established that both the waste bins that you had signed up for were delivered on 25/05/2020 which was confirmed with the operator.
The charge for your first month as discussed with your account manager would have incorporated your once-off Waste Transfer Note charge which was why the charge was slightly increased.
We will be reaching out soon and you should get a call and/ or email from our dedicated customer service department to determine how we can provide a satisfactory resolution.
If you prefer you can also contact us directly at cs.waste@smarterbusiness.co.uk or 01444 220060 using ext:2306 for the Waste Customer Service department.
We value our customers’ concerns and would like to thank you for bringing this to our attention.
Yours faithfully
Smarter Business
Do not use.
I got a quote from this company to remove my commercial waste, the sales team were all over me until they got my agreement and direct debit set up, after that they ignored all my emails and wouldn't call me back, they promised me a bin in the next few days then that changed to nearly a month later. on the delivery day i rang them up to see what was happening and they decided to let me know it wasn't possible after waiting nearly a whole month. the only reason i chose this company was because they offered a quick turn around, absolute waste of my time and now i have to find another company.
10 czerwca 2020
Opinia niezależna
Odpowiedź od Smarter Business
Dear Adam
Thank you for your feedback. We are sorry to hear that you did not have a great experience with us and sincerely apologise for any inconvenience caused. We take all comments seriously and use it to improve our services.
Upon you placing an online inquiry one of our dedicated sales representatives would have been allocated to your inquiry and given you a call to establish how we can take care of your needs. Upon concluding the sale you would have been advised of the duration of time needed to have your site set up. In the process of having your site set up regrettably, we were informed that we were unable to service your site due to many valid and contributing factors.
As it may be too late to reconcile, we want you to know that we have used your experience within our customer satisfaction process to ensure this does not occur again.
If there is any way to earn your business in the future please let us know.
Yours faithfully
Smarter Business
Excellent service from Nash
Excellent service from Nash.
Very thorough. Very patient. Took time to get the job done properly and ensure I understood each step of the way.
4 czerwca 2020
Opinia niezależna
Nothing Smart about Smarter Business
Appalling and dreadful company!!!
I have made the biggest mistake using Smarter Business. Full of lip service with no action to look after the customer.
AVOID AT ALL COSTS
Delayed services , quick enough to grab your £££ but not their responsibility to look after the customer. It’s sad when they argue with the customer.
Oversell and shocking mindset as Smarter Business take no ownership to the customer it appears to be ok to have your business inconvenienced.
They are very quick to ram down your throat their Terms & Conditions.
Nothing smart about Smarter Business!!!!!!!
2 marca 2020
Opinia niezależna
Odpowiedź od Smarter Business
Dear Fiona
Thank you for your feedback. We are sorry to hear that you did not have a great experience
with us and sincerely apologise for any inconvenience that this matter may have brought
upon you. We take all comments seriously and use it to improve our services.
Due to circumstances beyond our control, your bin delivery was delayed which was
discussed with you. Taking care of our customer’s utility needs is our biggest responsibility
and considering that your payment was received timeously, our team has been working
diligently to have your services commence as soon as possible.
Together with the signed agreement, is our Terms and Conditions - which you were made
aware of. For the sake of transparency, we have reverted to it. To further compensate you
for the delay, we have agreed to charge you half of your total monthly fee on your next
scheduled invoice as we value all our customers and are fully aware that there are many
expectations when it comes to running your own business.
Should you have any questions or require further assistance, please do not hesitate to
contact us.
Yours faithfully
The Smarter Business Waste Team
Thank you Ed ellery
Thank you Ed ellery!
Your services have been amazing, very friendly, very well spoken and explained everything thoroughly would 110% recommend!
26 lutego 2020
Opinia niezależna
Kaylin Govender from Smarter Business provides outstanding customer service
Kaylin Govender from Smarter Business provides outstanding customer service. This is the best customer service I have ever received. Kaylin was polite and efficient and genuine. I felt he was acting in my best interests and made the process pleasant. The documents provided were also clear and well presented.
10 lutego 2020
Opinia niezależna
Great Service
Fantastic job from Ed Ellery. You were so helpful to my business. I highly recommend Smarter Business
31 stycznia 2020
Opinia niezależna
Great Service and so efficient.
31 stycznia 2020
Opinia niezależna
Truly shocking service.
Truly shocking service.
They failed to supply the service agreed, as their third party supplier refused to do the work for them.
We are now over a month overdue with the service start date and still they claim they are not at fault and refuse the cancel the contract.
Avoid at all costs.
Dave Ryan
3 grudnia 2019
Opinia niezależna
Odpowiedź od Smarter Business
Dear Dave,
Thank you for the feedback. This is not the feedback we are used of receiving and sincerely
apologise for any inconvenience caused. After your contract was set up, you had requested for amendments to be made. You were made aware that you would be required to serve termination with your current supplier to allow a switch and add an extra bin through Smarter Business.
In the interim our Dedicated Customer Service Team acknowledged your request and contacted the relevant parties for assistance. Our attempt to decrease your lift frequency was unsuccessful due to you still being in contract with your current supplier, this was then escalated to higher level management and communicated with you. The second suggestion to defer your contract start date was taken into consideration by yourself and communicated via email.
We have come to a resolution with regard to this matter, which was discussed with you. If given the opportunity we can proceed with the resolution and assure you that going forward there will be no mishaps as this seems to be an issue due to misunderstanding.
Should you have any questions or require further assistance please do not hesitate to contact us.
Kind regards,
Smarter Business
Thank you Ed
Thank you Ed, it look like you give me offer good enough for my needs, probably is the best one to me. If not, I'll change that in the future.
People, if you wish good offers, always do your researches by your self! If they can, they will deal with you, if you don't want to, they can't, so don't complain for stupid mistakes! That's them job, and they have to do it, every one is trying to make some money..., for some that's the way (they aren't stealing from you, so don't blame them, they can't get the decisions, only you can do it, and you are giving them the rights to deal with your energy or what's so ever!
Regards
10 października 2019
Opinia niezależna
They removed my review because it was bad!!
They removed my review about how they kept calling my business being harassing and demanding to speak to managers. They removed it saying it seemed ‘fake’ and it needed to be legitimised with a confirmation of somebody sort. Sorry I didn’t use the bloody business and that’s why they harassed us! Don’t remove people’s reviews, customers deserve to know what their getting into!! I’ll keep making reviews even if u remove them?? Scummy????
1 października 2019
Opinia niezależna
Odpowiedź od Smarter Business
Good Afternoon Macey,
Trustpilot has strict rules in place when it comes to the removal of a review. This is normally only possible if we can prove that we have not had any dealings with the reviewer.
We respect the value of these platforms and appreciate all feedback. Regardless if the feedback is positive or negative, it ultimately helps us deliver a better service to our customers.
We value your privacy and we can arrange to have you removed from our systems if you wouldn't like to be contacted again in future. If this is the case, please email us on info@smarterbusiness.co.uk with your business name and we'll honour you request.
Kind regards,
Smarter Business
I have had great service from Smarter…
I have had great service from Smarter Business. They explained my prices thoroughly and sent me a written contract so I could read through it before signing.
Smarter Business have helped me and some of my friends which have business and we have all been happy. Give them a try and make your own decision.
24 września 2019
Opinia niezależna
Quick easy service saving money and Ed…
Quick easy service saving money and Ed is very professional.
3 września 2019
Opinia niezależna
Doświadczenie Trustpilot
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