Skyscanner Recenzje 

Odpowiedź od Skyscanner

7 lis 2024

Hi Carlo,

Thanks for sharing this review.

Prices on Skyscanner always include an estimate of all mandatory taxes and charges. The final price you pay for your tickets may change on account of additional optional extras offered by the provider, such as luggage allowances or travel insurance.

As for payment fees, most airlines or travel agents offer a free payment option (usually it’s the most popular card in your country), however, they might charge fees for other payment methods. Since you have at least one option to avoid these fees, we don't include them in our prices. 

I hope that helps. Thanks for using Skyscanner!

Kind regards,

Stephanie

Odpowiedź od Skyscanner

27 paź 2024

Hej Allan,

Tak for din anmeldelse.

Jeg forstår, at nogle af de priser, du finder på Skyscanner, ikke lever op til dine forventninger. Vi arbejder som en prissammenligningsside, der viser priser sendt til os af rejseudbydere (såsom flyselskaber og agenter). Skyscanner påvirker ikke priserne. Hvis du har yderligere spørgsmål, er du velkommen til at kontakte os via denne formular:

https://help.skyscanner.net/hc/da/requests/new

Jeg håber, at dette hjælper med at afklare situationen.

Venligst

Anton

Odpowiedź od Skyscanner

8 paź 2024

Hej Benjamin, 

Tak for din anmeldelse, og vi er endnu en gang kede af at høre om den oplevelse, du har haft med MyTrip. 

Vores supportteam kontaktede MyTrip på dine vegne og blev informeret om, at din booking ikke blev foretaget fra en Skyscanner-søgning, men fra en anden platform. På grund af strenge privatlivslove kunne vi derfor ikke hjælpe dig yderligere med din klage. 

Jeg vil tilføje for kontekst, at når klager rejser sig til os angående vores rejsepartnere som MyTrip, vil vi altid gøre, hvad vi kan for at undersøge problemet med vores partner. Vi tager alle de tilbagemeldinger, vi modtager om vores partnere, seriøst og bruger disse tilbagemeldinger til at overvåge vores løbende forhold til dem. 

Vi er endnu en gang kede af at høre om denne oplevelse, og vi håber, du kan løse dette med MyTrip. 

Venlig hilsen, 

Rob

Odpowiedź od Skyscanner

11 wrz 2024

Hello Bar,

Thank you for your review and we are sorry to hear about your experience with Travelis following a search on Skyscanner.

All providers shown in Skyscanner’s search results are legitimate businesses. We continuously monitor our relationships with them and always appreciate it when people contact us about their experiences. We take all such feedback very seriously and use this when evaluating our providers’ performance and quality ratings.

Having said that, since we are keen to understand the issue further, could you please get in touch with us using the contact link below?

https://help.skyscanner.net/hc/en-us/requests/new

As soon as we hear from you, one of our support agents will immediately assist you. 

Kind regards,

Miyo - Skyscanner Support

Odpowiedź od Skyscanner

1 lip 2024

Hello Roya,

Thanks for your review and sorry to hear you haven't received your confirmation for your Ryanair flight. 

Skyscanner doesn't take bookings or payments so we cannot check the status of bookings or resend confirmations. However, we'd like to look into this and help as much as we can. 

I can see you have included contact details in your review, so I have dropped you a message. 

Although we are very sorry to read your review we very much appreciate your feedback so it'd be great if you could please reply back when you have a chance.

Kind regards,

Raquel | Skyscanner

Odpowiedź od Skyscanner

27 maj 2024

Hej Hawkeye,

Tak for at du tog dig tid til at give din anmeldelse.

Vi værdsætter virkelig feedback som denne, og jeg vil sørge for at videresende dem til teamet.

Vi prøver løbende at forbedre os for at gøre hjemmesiden, vores apps og vores tjenester endnu mere nyttige, så hvis du har andre kommentarer, ideer eller forslag, så tøv ikke med at kontakte os direkte.

https://help.skyscanner.net/hc/en-gb/requests/new

Med Venlig Hilsen,

BEA – Skyscanner Support