Singletrack Bikes Recenzje 

1247
Wynik TrustScore: 2 na 5

2,1

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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Whatever you do, don’t buy anything from this company they’re crooks. Made an order two months ago and received nothing and no updates. Contacted them several times and still no response. Weeks and... Zobacz więcej

Oceniono na 1 z 5

I received the following grovelling email from Singletrack Bikes’ CS Manager, Gabe Bell; Dear Brian, I’m reaching out personally to sincerely apologise for the recent lack of commun... Zobacz więcej

Oceniono na 1 z 5

Ordered. Delivery date came and went. Order status not updated. I contacted 3 times but no reply. I have pointed this out to the providers of their shop platform push.bike suggesting they co... Zobacz więcej

Oceniono na 5 z 5

I bought some tyres just before xmas 23 from singletrackbikes.co.uk that were ordered in from supplier. Contacted singletrackbikes for progress update as online tracking wasn't working for me and I... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep rowerowy

Napisane przez firmę

Find your flow with Singletrack Bikes. We all dream of that endless flow on trail, road, gravel or just the best days out making memories with the family. We are all about riding bikes at all levels and providing the best service we can to Kirkcaldy and beyond.


Dane kontaktowe

2,1

Słaba

Wynik TrustScore: 2 na 5

1 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,1

Wszystkie recenzje

(1247)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 3

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Excellent service

Just wanted to say thank you for your excellent service, communication is
the best thing and you can't be faulted I will definitely recommend and use
you again

15 stycznia 2021
Opinia niezależna
Oceniono na 5 z 5

Genuinely nice guy who’s very knowledgeable

I Emailed a few companies asking for advice on what hub I needed!
Dave Came back to me explaining what was needed and was genuinely nice along with being polite and very knowledgeable.
Order came quicker then I thought and I’m super happy with the service I received.
The only shop I’ll be using for a while. Thanks so much for the great service during these tough times.

14 stycznia 2021
Opinia niezależna
Oceniono na 4 z 5

Covid delays

Paid for gloves on 30-12-20 had to chase update on order to be told none in stock for 3to4 weeks.
David at singletrackbikes.co.uk is obviously struggling with covid and has refunded me and sent a free pair of different gloves so changed my review from 1 star to 4 for his efforts.

14 stycznia 2021
Opinia niezależna
Logo Singletrack Bikes

Odpowiedź od Singletrack Bikes

Hello Andy,

Might be worth checking your spam for our emails. I also explained in my email that I was sending a free pair of gloves due to the time you were waiting as well as confirming the PayPal refund has completed at my end.

Kind Regards
Dave

Oceniono na 5 z 5

Great service, prompt response

I placed an order for what I hoped was the correct through-axle, followed up with an email containing bike specification. This was 1400 on Sat 19 Dec, I got an email back from Dave on Sunday evening confirming it was the correct part. With express delivery, it arrived on 23 Dec and fitted perfectly. Could not ask for more, thanks.

29 grudnia 2020
Opinia niezależna
Oceniono na 1 z 5

Sunday I ordered and paid for an item

Sunday I ordered and paid for an item , today Tuesday I received the following email
You ordered an item from our website that was marked in stock but we have just sold more than we had stock available, so someone got the last one just before you completed checkout. I'm so sorry about that.

We will get this refunded back to your account today.

How can you pay for an item that is no longer available ? And why did it take 48 hours to notify me

15 grudnia 2020
Opinia niezależna
Logo Singletrack Bikes

Odpowiedź od Singletrack Bikes

Hi Gill,

I'm very sorry for the stock situation with this order. As I explained on email several people had the last one in their basket at the exact same time. The website can't stop people from checkout who are already going through that process. Its one of those situations I would love to avoid but isn't currently possible for a product that is in extremely high demand, especially at a time when there just isn't enough stock in the country to meet that demand.

I'm closed on a Sunday and Monday which is why I emailed you this morning as soon as I came in to print the orders off the system.

Kind Regards
Dave

Oceniono na 5 z 5

Really grate no quibble service

Purchased a Blackburn chamber floor pump from Singletrack Bikes, sadly when it arrived it was damaged probably in transit. I contacted Dave at Singletrack, and he sent a replacement part ASAP. Really grate no quibble service, thanks Dave. Also, Blackburn chamber floor pump is a brilliant piece of kit!

28 listopada 2020
Opinia niezależna
Oceniono na 5 z 5

Fantastic customer service

Fantastic customer service - I am not a bike nut, but wanted a good bike and accessories. I was guided through my options and given recommendations based on personal experience. Excellent, friendly customer service. Would definitely (and have) recommended based on buying two great bikes.

10 października 2020
Opinia niezależna
Oceniono na 5 z 5

What a pleasant surprise

Ordered face masks from this company during lock down. Was really hoping for the best as their website didn't look great but what a pleasant surprise. The communication was great, my order came quickly and the product quality was excellent. So nice to be able to say something good about a company, would thoroughly recommend.

1 lipca 2020
Opinia niezależna
Oceniono na 5 z 5

My first order with singletrack.bikes spot on

My first order with singletrack.bikes order took a little while to get here but with the current climate (covid 19) I was expecting it to I was e-mailed with updates and the progress of my item cant complain will be using the company again

Thanks to the team at singletrack bikes

18 maja 2020
Opinia niezależna
Oceniono na 5 z 5

First time buyer, lifetime customer.

Never ordered from singletrack bikes till recently, but excellent service with a bike. Delivered faster than expected given the current situation and packed really well. I'll certainly keep singeltrack bikes in mind next time I need something.

24 kwietnia 2020
Opinia niezależna
Oceniono na 5 z 5

Excellent service

Part only available from the manufacturer, most other companies weren't interested in ordering it.
I placed an online order, part arrived in ten days ( 2 days for DPD to deliver).
Excellent service, will use Singletrack Bikes again.

24 kwietnia 2020
Opinia niezależna
Oceniono na 5 z 5

No complaints

No complaints. Straight forward order and delivery. Product arrived as advertised. Very efficient.

8 marca 2020
Opinia niezależna
Oceniono na 1 z 5

Took a week after taking payment to find out no stock

Ordered a bike for my son’s birthday, money was taken immediately, the item was listed as ‘in stock’ on the website.
A week later I received an email telling me that the order couldn’t be fulfilled as the supplier didn’t have the item in stock.
The guy on the phone was nice enough but that’s no help to me, if they don’t have an item in their actual stock they shouldn’t list it as such.

3 marca 2020
Opinia niezależna
Logo Singletrack Bikes

Odpowiedź od Singletrack Bikes

Hello Lisa, this was on the website as being in stock with our supplier with a 3-5 day turn around time, however this does not excuse the stock error. We were expecting it to arrive from our supplier but we were let down. We then let you down as a result and I'm very sorry about that. Fortunately this does not happen often as the data is pretty accurate. I hope you found something good for your son.
Best Regards
Dave

Oceniono na 5 z 5

Rear rack for e bike

Bought an M part AX3DRear rack with QR and a M part seat clamp with rack fixings for my haibike Sudro hard life 3. Brilliant price and brilliant service. Communication excellent. After several failed attempts of rear racks for a bike with no rack fixings this worked a treat. Cannot fault single track bikes.

21 listopada 2019
Opinia niezależna

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