The fact that I make an hour journey to the Hay on Wye dealership rather than a 10 minute drive to the Swansea branch says it all. Much more welcoming and friendly team who try their very best to resolve issues when other branches appear to do the minimum. The after sales team take ownership of problems and put some effort into resolving them. From my first contact about an approved vehicle, to purchase and subsequent servicing and sorting some niggles Hay on Wye have been superb. (A better coffee machine would be nice though🤭)

Helpful and professional staff when booking in for recall work and service, who also arranged a courtesy car.

We had a reminder call a few days before the appointment, to advise the courtesy car would be waiting and that we needed to bring a driving licence.

The work was carried out in a timely manner within the scheduled timescale, with a follow up call to check if all was working ok, which it was.

Great company, great service. Second car I have bought from Sinclair’s in 10 years. All staff were very helpful, very polite and professional and, not pushy with sales like some company’s are. I called about a specific car, they arranged for me to view the car and got the car ready before my arrival. Staff offered for me to take the car for a test drive and I knew then that I wanted that car!
Staff gave me all the information I needed about the car, finance options and add ons ..etc.
I am very happy with my new car and very happy with the level of service I received.
Thank you!

Just excellent in every area, and consistently so. Sales, service, customer service are 10/10 and the arrangements should be used as a template for others to follow.

Very professional operators. I was pleased to do business with them.

Fantastic service from initial order to handover received regular updates throughout the build of the vehicle. Shout and to Chey and Jamie for looking after me.

My Range Rover Evoque required a service and a product safety recall. However, I was not able to take my vehicle to the dealership in person due to work commitments. I was very pleased that they were able to pick my vehicle up from my address and take it back with them for overnight work whilst also providing me with a brand new and very impressive courtesy car at no extra charge. The work was completed as expected and the price was very reasonable for the service to the vehicle. Their communication with me during the days leading up to my car’s visit to them was also very good. Overall, it was a great experience all round with no difficulties or challenges on this occasion.

As usual my experience with the service provided was exemplary.

Excellent service from Sales and Service staff.

Carwyn, my sales executive knows what he was doing, he was warm and had all the information we required and more. When I came to Sinclair to order my car from London I had my son come with me. After I ordered my car, my son decided to order his new car from Carwyn as well, and I can assure you that he has looked at, and spoken to other car dealers, but chose Sinclair because of Carwyn's knowledge and warmth.

Thank you Carwyn, and Sinclair,
Joan Soda.

We recently bought an Evoque from this dealership & had a very positive experience. The whole process was smooth & straightforward, and the staff were friendly , helpful, & professional throughout. Great service from start to finish.

Everyone I came into contact with was extremely welcoming.
Rob Edmunds the salesperson I dealt with was friendly, knowledgeable and extremely helpful and made the process very straightforward. He was certainly not what you would expect of a stereotypical car salesman and nothing seemed too much bother for him.
I would happily deal with him again.

Excellent service with the customer always being priority.
Cameron heads up a first class team who are so helpful.

Very quick response to any queries and great friendly people to deal with.

A most excellent sales person

Great service, helpful , very well organised
Would certainly recommend- Ask for Rob he was great

Joshua was excellent, however, little lack of communication in the first week. Agreed to purchase vehicle on a Thursday and apparently the prep would take a week. Did not hear anything the next week until 5.45 pm on the Friday to state a new part was required so vehicle not ready until the weds of following week. Collected vehicle after 2 weeks and dash not wiped down, large cobweb on dash to interior mirror. Full tank of fuel turned out to be just over half, clock an hour behind. A little disappointed with the finer details but excellent vehicle and impressed with Josh Tomkins knowledge of vehicle and patience. Thank you 🙏

Really professional in all aspects. James was exceptionally helpful and explained everything to get me safely on the road. The car is beautiful - just shat I wanted. Won’t hesitate to recommend Mercedes Bridgend to anyone - in fact have already done just that. Many thanks.

Actually having the telephone answered, normally by the salesperson I was dealing with.

Thank you for the superb customer service this week. Gemma was a real star!