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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Had a great experience ordering our travel system from the company. I contacted them through email and got a very clear and quick response within a few hours. We ordered the travel system on Monday an... Zobacz więcej

Oceniono na 5 z 5

Amazing experience! Had an issue with my pram handle (it is over 3 years old and used daily!) Got in contact with Mike regarding this issue and he was absolutely brilliant! Within a week it’s al... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Same experience as those below. Simply Baby taking orders for deliveries they can't fulfill. Ordered on the 16th November. Expected delivery date of 2nd December. Delayed until 11th December and then... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Would never recommend this store to anyone, we ordered the nuna Mix next travel set, along with the winter stroller set, Mike blamed nuna for the long delays with our purchase on the 24th May, which w... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z artykułami dla niemowląt

Napisane przez firmę

Simply Baby was established in 2010. As well as selling online we also have a showroom where you can find a huge selection of pushchairs and car seats on display and available for demonstration by one of our experienced team members. We stock a wide range of popular brands including Oyster, Egg, Silver Cross, iCandy, Bugaboo, UPPAbaby, Nuna, Joie, Venicci, Maxi-Cosi and many more.


Dane kontaktowe

3,8

Dobra

Wynik TrustScore: 4 na 5

678 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 50% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,8

Wszystkie recenzje

(678)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 31

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Best price on Web search

The price was most competitive on the Web, however, delivery took a couple of weeks which was put down to Covid and Brexit. To be fair I had not noticed the long expected delivery time and item was delivered within time frame. I would use them again.

2 października 2021
Oceniono na 5 z 5

Even though delivery date seemed nearer…

Even though delivery date seemed nearer to my due date and I was starting to get anxious in myself I couldn’t fought the communication enough. Every time I emailed with any questions or worries they was all answered which put my mind at ease. As soon as I received dispatched email, travel system was with me within 48 hours, can’t wait to make life complete and put it up now! Thank you simply baby!

11 września 2021
Oceniono na 5 z 5

Great service

Ordered an egg buggy which came way quicker than it would have done if I ordered directly from egg. Customer service was quick and efficient. Would definitely use again.

30 sierpnia 2021
Oceniono na 5 z 5

I highly recommend Simply Baby!

I cannot fault the service I received from Simply Baby in any way. I came across their website when I was looking for a specific travel system that was only available for pre order very close to my due date in my local pram shops. I emailed to check availability & had an extremely prompt response from Mike. Within 6 days I had received my travel system & it was packaged perfectly. I highly recommend Simply Baby, I really received excellent service. Stress free & extremely professional.

23 sierpnia 2021
Logo Simply Baby

Odpowiedź od Simply Baby

Thank you for your review and I’m glad we could help get your travel system to you quickly!

Oceniono na 5 z 5

Amazing service!!

Amazing service from Mike :-) he managed to get my order to me much earlier than anticipated as it was very close to my due date! I am so grateful and would definitely recommend simply baby to my friends and family! Thankyou, Alice :-)

23 sierpnia 2021
Logo Simply Baby

Odpowiedź od Simply Baby

No trouble at all, it was the least we could do to help put you at ease with the baby coming so soon!

Oceniono na 5 z 5

We bought stroller egg2 for our newborn…

We bought stroller egg2 for our newborn boy. We are very happy that we have bought it from symplybaby. They are very professional and the Delivery was on time.

21 sierpnia 2021
Logo Simply Baby

Odpowiedź od Simply Baby

Thank you for taking the time to leave your review!

Oceniono na 5 z 5

Fantastic customer service

My experience with Simply Baby was fantastic and I'll definitely return as a customer. I ordered a grey axkid move carseat and used their dividebuy instalment plan. Perfect as theres no interest and no credit checks. The grey one was estimated to arrive in september but they emailed me to let me know this and offered a black one as they could get that one to me sooner. I was so appreciative of their communication and giving me that option. After agreeing my daughter's carseat was with me within the next few days. Fantastic business to deal with so thank you xx

19 sierpnia 2021
Logo Simply Baby

Odpowiedź od Simply Baby

Thank you so much for taking the time to leave your review!

Oceniono na 5 z 5

Bugaboo Fox 2 and Cybex Cloud Z

Amazing service from Simply Baby. Best price on the market, super quick next day delivery (despite giving 14 day expectation) products arrived in perfect condition AND free upgrade given on the car seat to the Cloud Z plus to match the Bugaboo grey melange. My queries were also answered by customer service (Mike) in speedy time. Can’t recommend enough. Will definitely be using again for any other baby essentials.

13 sierpnia 2021
Opinia niezależna
Oceniono na 5 z 5

Fantastic service.

Fantastic service.

Was difficult finding a travel system during lockdown but when we did the service provided by simply baby was amazing. We placed our order but my twins arrived sooner then expected. I contacted simply baby who whilst they were waiting on my order to arrive they kindly moved some stock around so the bugaboo and car seats were sent out and arrived the following day.

I then struggled to put the basket together and contacted simply baby who quickly replied with a clear explanation and made it so easy.

Finally I was waiting for the adapters as they were coming from Holland and as soon as they arrived they were sent out swiftly.

Fantastic service and great communication, I would highly recommend. 🌟

16 lipca 2021
Opinia niezależna
Oceniono na 3 z 5

Mixed feelings

My initial experience was great and I would have given the company 5*, if it wasn't for the problem I experienced later on.
The price of the pram was competitive and my Bugaboo arrived promptly, long before it was due for delivery. This definitely exceeded my expectations.
However, one of the wheels turned out to be faulty and it would make a lot of noise while pushing the pram along. Over the following weeks/months the noise got progressively worse, and in January 2021 I contacted Simplybaby about the issue. Even though I was exchanging a lot of emails with Mike, the owner, I wasn't getting far. Meantime, I had to keep using the pram, which by now became embarrassing to use due to the noise it would make.
I would not hear from the company for 2 to 3 weeks at the time and had to chase it up. When we spoke for the last time, I was told it was the Bugaboo brand to blame for the delays, as they were very slow to respond to his emails.
I remember finding the owner a little bit defensive when I spoke to him, and felt as if he tried to blame me for delays as well. The very last email I received was in March and it's June already!

Back in April, I contacted Bugaboo directly, as I felt this was not going to get resolved. I was told they had never received any communication in relation to my issue and there was nothing on their system.
The Bugaboo company sent a replacement wheel and it arrived within days.

I since spoke to Mike, the owner of Simply Baby, who told me he had indeed exchanged numerous emails with Bugaboo and was told they would contact me directly to resolve the matter. He was not aware they have made no contact with me and was left to believe they would take care of it, otherwise, he would have contacted me sooner.

20 czerwca 2021
Opinia niezależna
Oceniono na 5 z 5

Fantastic service

Fantastic service! The website was easy to navigate and find what I was looking for. I had purchased a car seat that unfortunately they could no longer order as the manufacturer had ceased making it but hadn’t updated the site that Simply Baby use, they emailed me and offered a more than suitable alternative. The service from Michael was 5* and purely from how this matter was resolved I will be a customer of Simply Baby.com for all future baby purchases! Thank you!

27 maja 2021
Opinia niezależna
Logo Simply Baby

Odpowiedź od Simply Baby

Thank you so much for taking the time to leave us this fantastic review and also for your understanding of the issues we had with your order!

Oceniono na 5 z 5

Egg2 complete travel…

We ordered an Egg2 complete travel system from Simply Baby at the start of April. The system arrived just after the expected delivery date. Upon checking the unit we found that one of the clips, which holds the chassis together, was broken. We emailed Simply Baby and Mike dealt with our request. He was quick to respond, dealing with Egg on our behalf. He assured us that a new chasis would be delivered. The chasis was collected and redelivered as a repaired version, by Egg. This was not Simply Baby's fault. When we emailed, Mike arranged with Egg again for a unit to be collected and a new one dropped off forthe next day. He appologiesed for the inconvenience caused for the unit being broken and the mix up caused via Egg. Great aftersales care and customer service, despite being via email. Would recommend and will purchase from them again.

14 maja 2021
Opinia niezależna
Logo Simply Baby

Odpowiedź od Simply Baby

Thank you for your order and for your excellent review!

I'm so glad to see that you were happy with the service and that we were able to resolve your issue to your satisfaction.

Oceniono na 5 z 5

Wow!!!

Wow, ordered on Saturday it came on Monday. Absolutely besotted by the pram it’s gorgeous. Would strongly recommend using this website for anybody wanting quick professional service. Absolutely love it !!! Thank you very much x

27 października 2020
Opinia niezależna
Oceniono na 5 z 5

Great Service

Simply Baby had the high chair we wanted in stock when many other larger retailers had a long wait. Item arrived within 24 hours and is just what we wanted. Kept updated as to when item would be delivered which was helpful. Would definitely shop here again and highly recommend.

15 września 2020
Opinia niezależna

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