Creative Irish Gifts Recenzje 

I had been a loyal customer for many years, but that was before I encountered an actual problem with an order. Prior to that, I wouldn't have hesitated to recommend this catalog. However, I can no longer think of them in a positive light or ever do business with them again after they showed their true colors on my last order. I had been emailed a percent-off discount, but the code wasn't working when I was placing the order. I contacted customer service prior to placing the order, and they told me that there was no way they could adjust it on their end, but to just place the order (it was a Sunday) and call the next morning to speak to actual customer service when they would adjust the order to reflect the discount. You see, the phone number you call is supposed to be for customer service, but I found out the real reality: they can only help you place orders and give you info on products and prior orders. They can't actually help you resolve issues. Apparently there's a second tier to handle that. Well, when I called the next morning to speak to that second tier, a very rude "customer service" agent told me that I'm not allowed to talk to them and she refused to transfer me. I was told that the only way I could speak with them was to leave my name and number, then wait for them to call me back. Spoiler alert: they NEVER DID. I even attempted to contact them through email. As you can imagine, no response. When I received the order shipment, I had to write "refused" on it, send it back, and contest the charge with my credit card company. Thankfully, I didn't end up with even a cent paid out-of-pocket, but I will never trust this company again. Both individuals that I spoke with outright lied to me. They obviously do not care about customers nor integrity. As a final slap in the face, they outright refuse to remove me from their mailing list. I have contacted them numerous times to remove me, and they always say they will, but then I continue to receive their mailings. It is downright infuriating and insulting.

I have purchased goods from you previously with satisfaction, and my overall experience has been quite positive. Part of this has been your free on-line mailing service. But now I am reaching out to you before my opinion of your business permanently sours. A coupon for "15% off" my next purchase was included in the box with the last item I received. The ONLY stipulation on the coupon was that it would be valid only for the next three months; there was absolutely no other printed caveat or exclusion. I used this coupon for a recent purchase but found that I had been charged postage on it. When I tried to obtain an explanation for this omission, all I was told was that "two offers cannot be used at the same time," But I was using only a single offer which I had thought had been gratuitously made (at the time). However, your representative insisted I had forfeited my usual free shipping by using the coupon which essentially negated the "15% discount" almost entirely. Why was I given the discount coupon at all? I looked to be essentially a marketing trick rather than a true expression of appreciation to reward a longtime customer! The catalogues I had been receiving all proudly declared in bold black print "Free Standard shipping on Any On-line Order," but I was directed to a statement 5 lines below in printed font below readability that my "standard" free shipping could not be combined with any other "offer." I have never seen free shipping as a special offer for any purchase but a standard part of any purchase. This devise I your part though perhaps "technically" covered by your "fine print," was NOT placed on the coupon and in fact is a subtle deception, giving me the impression that I was REALLY being given 15% off my next purchase but in reality no such thing! I had never considered deception to be part of your business ethic, therefore my confused upset with your evident practices. I have not written this extensive narrative with the expectation of any financial redress which would hardly be worth this much effort on my, or anyone's, part, but solely to express my perplexity and umbrage at what I consider to be an essentially unethical business practice, offering reward but taking it away by slight-of-hand, since at no time during the purchasing process had the "exclusion" been explained to me but only after I subsequently inquired as to why my billing price, for the first time, included postage. I also doubt I will receive anything more than a reiteration of your "policy" from your office, but will be satisfied if it has just been received and read as the complaint of a previously loyal and trusting longtime customer.

The item is made in China, from a Canadian company and shipped from Arkansas.
Deceptive

Hard to contact about an $70 item that still has not arrived. No emial contact. I will contact PayPal and my bnak and report it as fraud and have them reverse payment. Buyer beware!

I have bought several items from this catolog company over the past few years. The recent items I purchased by phone was shipped to the wrong address. When I spoke to customer service and told her that I got an email that it was shipped to wrong address, she said that I was mistaken and would be shipped to me the next day. It never came. I called again three or four days later, indeed they did ship it to another address. They reshipped it to me. I needed it, because it was a wedding gift! I also bought a gold plated bracelet that tarnished the first week that I bought it. Customer service and the manager that I spoke to would not accept it back because it was over the 60 day return policy. I just wanted a replacement that they did have in stock, but they refused. They also told me that the return policy was going to be shortened to1o days in January 2020. Dont buy from this company!!!! Kathy Donner

Absolutely inept company. I ordered a poncho and they shipped it to my mother instead of me. My mother was the billing address, not shipping address. So I said okay, leave it that way, but without consulting me they reshipped it to me and demanded I return the one they sent to my mother. The return instructions only gave me 2 days to print the return labels and this was all their fault. Such a huge hassle!! And I have to do the footwork to return it. Worst of all was the horrible costumer service. Never ever again.

Very bad customer service. Was charged for an item that was ordered on 2-14-2019, it’s 2-25-2019 and nothing. The company keeps putting a $4.90 charge on my credit card, then it’s removed. I called them today they said it’s a ‘drop ship’ item and had to be paid for up front. There’s no indication on the website about this. I paid for expedited shipping, apparently that’s the $4.90 charge that keeps getting put on my card. They said they can’t expedite this item hence why it keeps going on my card. They blamed the credit card company. No that can’t be done. I asked to speak with a supervisor. She said they’re in a meeting. I doubt it. She said someone will call me. Not holding my breath. Still no product, still getting charges not at all happy with this company. Will NEVER order from them again. Very poor customer service. They are rude and accusatory.

I am only able to speak to the items I purchased, the Irish Cream flavored tea and Irish whiskey flavored tea. You receive a good quantity of tea but they do not have any flavor other than tea. Fake advertising.

I have simply been given up upon placing an order. I have written both to customer service several times and on facebook, and at the same time as I get no answer fron customer service what so ever, the shop is constantly spamming me with automatically generated emails. Very bad service.

My 1-star review is for unreasonable and rude conduct by Creative Irish Gifts customer service, not quality of the products, which I've ordered several times that have been satisfactory. This review is for my last experience ordering.The company sends me catalogs regularly and every one has had matching "Himself" and "Herself" mugs for sale. I finally decided to order them both as an anniversary gift for a couple. When the package arrived it only contained the "Himself" mug and a message that the matching "Herself" mug was no longer available. I wrote back how inconvenient and disappointing this was for me but went ahead and ordered another "Herself" mug that didn't match and cost twice as much to "complete" the set. I then received a voice message from Christine from Irish Creative Gifts asking me to return her call, which I did. She began by saying the last digit of the phone number on my order was missing so she tried the number from a previous order and got a fax machine. I said that my current e-mail address was also on the order but I didn't get an e-mail. She said she didn't have access to the e-mail address. In fact, the email address was right below the phone number on my order, so it's unreasonable she'd have access to one and not the other. Also, copies of my previous two orders in 2016 show the same current phone number complete with the missing digit, so it's unreasonable she didn't check the most recent orders for the missing number. I told her they seem to have a lack of efficiency or communication there. She didn't reply. When I said that all the catalogs I receive regularly still show the mugs available for ordering and that's misleading, she replied that the vendor who supplies them stopped supplying the company so what did I suggest they do about that? When I replied I'm just a customer and not responsible for their inventory, she became rude and hostile, insisting that it was my and the vendor's fault and not the company's that the order was unsatisfactory. I said I have no use for the "Himself" mug alone and am just stuck with it? She said yes, unless you want to send it back. I said and pay the postage to return it and she said yes. I wasn't offered any alternative.She even repeated the company wasn't responsible whatsoever. I said I believe company is responsible for misrepresenting merchandise and misleading customers by sending out catalogs with the intention of selling and charging for a product it knows isn't available. She then said she wouldn't discuss it with me any further and hung up. I won't shop there again nor recommend it to anyone.

This is the 1st time I ordered from this company, And even though I cancelled the order the next day, I would not hesitate to place an order. I sent the order paid via Paypal. The next day I found the the earrings I had ordered at a store, for a couple of dollars less, And of course there would be no shipping charge. I called their Customer Service. The woman I spoke to was very helpful, she called shipping and stopped the order from shipping. The next morning my money was back in my Paypal account. I'm very pleased.

I ordered 2 personalized items that were the same for a birthday gift for twins. I received one item, but not the second. I e-mailed with a polite e-mail that I had not received the 2nd, believing it was just a shipping error. I received no response to my e-mail, so I called. I got a rude response that yes she had gotten my e-mail and it comes from the vendor, not them. I waited for another week and half, with still no item. I called again and was told that I would need to speak to the shipping person, but she was not there. She never bothered to call and I still don't have my item. Very poor customer service, won't be shopping there again.

I ordered an item on the 7th of December. Upon choosing the item, the first problem was it was a 'personalized' item that the company later told me had to be drop shipped from another vendor. This was not indicated when I chose the item. After a week or so of waiting to even hear anything back about whether the item had even left, I attempted to e-mail them with the 'tracking number' that they provided me. This number apparently wasn't attached to any order whatsoever.

When I was informed that the item would take 2-4 weeks to be delivered I wanted to change the address that the item would be shipped to due to being out of town for the holidays. This item was supposed to be a gift for my husband for Christmas, and we would be out of the city if it was going to take that long to arrive. The representative on the phone told me that if there were any problems changing the address they would contact me. I didn't hear anything so I assumed there was no problem.

I received an e-mail on the 21st of December with a new order number telling me the item had been shipped. When I used the website to track the package they had not changed the address that the package was to be shipped to. When I phoned the company for the 2nd time they had no record of changing the address. Either way, by the 2nd of JANUARY I was back from my trip and still waiting for the package.

Days later I called for a 3rd time trying to get a tracking number for the postal service that was handling the package, and apparently there is not one single person with managerial duties that works after 5pm at an establishment that claims to be 'open' until 9. So, someone would call me they tell me.

Day 4 and 4th time calling rolls around and I have no messages. I call again, and get the same routine from a very rude representative. Working in retail myself, I hate the phrase 'the customer is always right', but even if you hate it too, it is the unfortunate truth and you need to provide your paying customers with some kind of resolution to a problem that is clearly on your end. So again someone will call me back with a tracking number.

5th time calling. I have a message telling me that my package was undeliverable due to the address. That the address was not found. Although the address that I gave matched what was appearing on their website. So, the package is on its way back to the United States and no one can or will do anything about it. After getting off the phone to try and chase my package before it leaves the Canada Post depot, I have to call back again because I find out the item has indeed left to be returned to the United States.

6th time calling now, to request a refund or SOME kind of severance for the epic screw up. Nobody can or will do anything, although the fault for this situation is CLEARLY at the end of the company. Best of all? No one will process a refund for the almost $70 I have paid for an item I'll never get. Someone else has to do that, the buck is passed yet again. When I asked if there was a way to have the item express shipped to me, they of course can't offer that option.

So, my advice to anyone that lives outside of the United States is to stay far, far away from this company. That is, unless you like horrible customer service and items that you don't receive.