Sharp Home Europe Recenzje 

frigo sharp acheté il y a moins de 6 mois, le porte bouteilles se casse on me dit que c est une mauvaise utilisation sans même voir l appareil ! (je n ai mis que 3 bouteilles dedans !!! et que ce n'est pas pris en garantie, mais que je peux leur racheter une porte la bonne blague ... un frigo neuf ! marque à fuir produit de mauvaise qualité et sav incompétent ! qui ne se déplace même pas !

If Trustpilot had minus stars, for me they would be minus 5.
Bought a Sharpe product only 2 months ago that has now developed a fault.
The customer must jump through hoops to get to the correct service department.
Only to find that they demand that you send them photographs of the machine before they will proceed.
When I told them that at 81 years of age that I was unable to do so, they said that that they would not budge on their demand for photographs and suggested that I seek help to do so.
When I informed them that I had no one to help me, for them it was the end of the matter and they would not service my machine.
Fortunately I had purchased the machine through AO, a truly great company, who came to my rescue.
Stay away from Sharpe products.

Ik heb een Sharp tv, nu na net 2 jaar doet de tv helemaal niets meer.
Ik heb het contactformulier op de site van Sharp ingevuld en na verzending kwam de melding dat het formulier goed aangekomen is.

Helaas geeft Sharp totaal geen reactie meer.
Ik vind het diep triest dat zo'n gerenommeerd bedrijf totaal niets van zich laat horen.

Bought a sharp washer dryer from Currys and it went faulty after 6 weeks, logged a call with Sharp Home Appliances, first they say they don't have a repair agent in my area, then they say it will take a few weeks to inspect the machine, the engineer arrives and says it needs new parts...12 months later and the parts are still not available, I've called Sharp Home Appliances multiple times but still no service is provided, I asked for a supervisor and guess what? theres none available !!
This company is pathetic

J ai acheté un enceinte bluetooth qui vient de tomber en panne toujours sous garantie je contacte le sav et surprise des incapables il refuse de la réparer il me fe voir avec le vendeur ou je l'ai acheté se sont des escrocs ne pas acheté Set marque !!!!

Purchased a dishwasher replacement 02/07/22..,door not aligned properly. If you load the front of bottom shelf before the back it tilts forward when you slide it.Tried every programme but none are very good. I don't put the washer on every day and never have before. The washing is not very efficient but drying is excellent as it dries uncleaned stains very well and I scour them off.Using products as recommended... always have in previous machines. Last was Beco...much better in all ways.

I bought this Sharp microwave oven in July, the Amazon Prime day. I was heating some milk with a ceramic cup using the microwave oven. I saw some flashing in the oven and some fumes came out. I immediately unplugged the power and found a burn mark. UMC UK, the Sharp UK maintenance service, declined my warranty service request says that I misused the microwave. They said debris must had been on the waveguide cover so that it was burnt during the cooking. They also said it must had been a repeated misuse. However my oven was clear and had regularly been cleaned the internals. They drew this conclusion simply by looking at the picture without even checking the functionalities of the microwave oven.

Thoughts:

After 30 days the proofing burden is on the customers that the products which were faulty while we initially bought it. How much does it cost to compile an independent expert report claiming that the product was defective when bought and fight the legal proceedings? Very costly. They know we have little to tackle them. The manufacturer has the ultimate say on what to repair and what not to. Consumers are so helpless facing these dishonest companies.

I have purchuased new dishwasher it's nearly a month and I can't use it. I was fault with waste hose and flooded my kitchen! Never buy Sharp products. Very bad service and warranty. I will make sure to tell this to anyone I know.

I bought a sharp paperless digital calculator, it’s the best calculator I’ve ever had I would recommend this calculator to all shaves on paper saves you running out of paper and printing and ink.

Vraiment très déçu de mon achat sèche linge sharp KD-GHB7S7GW2-FR. Achetez en février 2021 il n'a jamais séché mon linge qui ressort exactement comme je l'ai mis. Pas d'eau dans le réservoir, fait le temps prévu lors de là programmation et ensuite rajoute elle même sans cesse 10 à 15 min de plus et cela pendant plus de 6h de séchage et finalement c'est moi qui l'ai éteint, le linge était toujours mouillé comme quand je l'ai sortie du lave linge et en plus à force de tourner mais ne pas séché, le linge du coup sent mauvais. Le SAV l'a pris en charge et est revenu exactement pareil. Pendant l'été j'ai étendu mon linge dehors mais là avec l'hiver j'en ai besoin donc j'ai rappelé le SAV qui l'a repris en réparation plus de 15 jours plus tard après sois disant avoir changé le module. Et bien elle est exactement pareil. Je regrette mon achat et l'argent que j'ai dépenser en pensant acheter un bon sèche linge. Je regrette également avoir voulu changé de sèche linge pour un a priori plus économique et qui finalement ne sèche pas. Mon vieux sèche linge de 13 ans premier prix séché mieux que celui-ci 3 fois plus chère !!!

WOULD NOT EVEN GIVE A STAR!
Where do I even begin, I brought a washer/dryer in July 2020 after reading good reviews in regards to the washer/dryer. In June 2021, I had a problem with my washer/dryer not draining correctly. So was told I had to wait for an engineer to come out which would take 5 days. So that left me without a washer/dryer for over a week!! This problem was solved after the engineer had been. Since then I have had problem after problem. I believe to of had another 3 call outs with issues with this washer/dryer. This one has been the worst one !!
My washer/dryer flooded my whole downstairs on Thursday evening. I called Friday morning, to be told I would have to wait another 5 days. So thats 6 days without a washer / dryer. ( I have 3 children UNDER 4)
Finally an engineer come out to tell me I would have to wait another 7 days for a part to be delivered and then could have to wait another 5/7 days for an engineer to come fix the machine. So that's 3 weeks without a washer/dryer. Instead of offering me support / guidance or offering me a new machine. I am now spending 3 weeks without a washer/dryer so NO clean clothes for my children/myself throughout christmas / new year. And no proper flooring due to the water pulling up my vinyl in my kitchen and hallway!!
When speaking to a lady on the phone, she was rude, confrontational and had no sympathy for what has happened!!
Appalling service from every party involved

I purchased a Sharp fridge freezer, after a month I noticed it had a fault and was overheating the door seals making the inside of the fridge hot. When I tried to call Sharp for a repair under warranty I was passed to 0800 (Sharp don't repair items apparently and sub contract.)
Initally they took about a month to come out, they then cancelled several appointments, when the engineer eventually called he said it required new parts. He ordered the wrong parts, 10 weeks on the fridge is still broken and they can't tell me when they will have parts or be able to repair the fridge. (it's my own fault for buying a Sharp appliance apparently.)
I would complain directly to Sharp incase they are unaware of how useless the service center is, but they don't have a customer service number apparently

This product was purchased through Amazon on February 25, 2019 for $400.
From purchase date to the present would imply an extensive period of use AS WOULD BE EXPECTED FROM THIS ITEM, REPUTATION OF MANUFACTURER AND TYPICAL FAMILY OF 4, THE STANDARD USED FOR ALMOST ANY PRODUCT OR SERVICE.
Disclosure: I am a senior, live alone and don’t prepare my meals often so NO appliance would be used that often in my case.
DESPITE MINIMAL USE, AND I ADD, IN FULL COMPLIANCE WITH THE USER MANUAL, this product and my experience with SHARP CUSTOMER SERVICE, rates a 1/2 star if you provided that option. HINT: you SHOULD. Even a NO STAR choice bc SOME PRODUCTS OR SERVICES justify this NIL rating.
I now elaborate on product and then service:
I was shocked to find some food particles had caked into the floor of the appliance even though I always cleaned the appliance after each use. They never came off. Instead more food stains accumulated despite my post use cleaning!
The front window was subject to an awful brownish discoloration that rendered it opaque. MULTIPLE, ONGOING ATTEMPTS TO CLEAN THE GLASS SAFELY IN CONFORMITY WITH THE USER MANUAL WERE UNSUCCESSFUL!
More recently, within the past 6 mo, the internal lining of this oven has started to peel off.
To repeat: my initial frequency of use was BIWEEKLY. With food stains and frond window situations that were personally unattractive I reduced use to every several months. I wanted to use this expensive item but was turned off having to witness the condition it was in. THESE CONDITIONS INCLUDING THE MOST RECENT REMAIN UNRESOLVED TO THIS DAY!
ALSO: I must have called customer service so many times to inquire how I could convert the package cooking instructions (customarily oven or microwave) only to be met with zero useful guidance from the many reps I spoke to. It was as if I was asking for clarification on the BIG BANG THEORY.
The product comes WITH A RECIPE BOOK in addition to user manual. On the recipe book back cover is a LIST OF FOODS and their corresponding settings. But there are about THIRTY IN ALL. I challenge anyone to claim this is a list representing MOST individuals or families. By the way, of the 30 items, pizza counts for 4 as does fries. The recipe book itself has a week’s content spread over breakfast, lunch and dinner. Choices are exotic as to be non starters for 90% of customers unless you are into high end chic recipes.
AS TO CUSTOMER SERVICE, the vast majority are clueless. It took me weeks to ATTEMPT to find out if filtered water was mandatory. Some reps confused filtered w distilled! Some said it didn’t matter if I used tap. That ONE question couldn’t be easily, and correctly answered tells you all you need to know about the company, its manual (which doesn’t provide a formal position) and who staffs its network of call centers. When I escalated my food stain complaint to a supervisor she was equally ineffective. I was forced to submit and resubmit videos of the problem areas only some of which she could access. But even those were sufficient to demonstrate the severity of the problem. This was NOT a minor cosmetic OVERREACTION by a consumer. And it was NEVER clear to me if the supervisor was directly coordinating with SHARP TECH DEPT. She never explained the process she would follow. I was never separately contacted by any member of the tech department and her email presence simply vanished without explanation. Literally, My involvement AS ACTIVE SHARP CUSTOMER IN NEED just evaporated UNILATERALLY FROM SHARP’S END.
I do NOT know if SHARP HAS AN EFFECTIVE TECH DEPARTMENT RESPONSIBLE FOR THIS PRODUCT! My personal experience tells me NO! And I would never believe a claim such one exists bc if it did WHERE WAS IT WHEN I NEEDED IT? Words are cheap as they say.
What I do know is SHARP has spent on PR to promote this appliance on the Internet. I recently forced myself to see 2 videos that date to when I purchased this oven. To say the presenters were unabashedly SHARP COMPANY PEOPLE is an understatement! Talk about media hype. These people promotes SHARP as if on steroids. Maybe they were! Every other word uttered by each AND REPEATEDLY was this oven UNIQUE “FEATURES” AND HEALTH PROMOTING EFFECTS!
WHAT? Sharp, give me/us a break.
Other companies make counterpart steam ovens. A 2021 list of them puts THIS ONE AT NO 7. How much did Sharp pay for that position? And there are so few reviews on Amazon today, that scarcity of content (whose legitimacy is UNKNOWN) would be a FLASHING RED LIGHT. For some reason, Amazon STILL sells this MESS!
In conclusion:
I faced a DISASTER in both use and support service of this purchase which I consider a close to total loss.
Consider this review as a fellow driver waving you off the road before you end up in a dead end swamp which this experience ACCURATELY AND VIVIDLY represents

J'ai acheté un lave vaisselle Sharp, présenté comme moyen/haut de gamme (~400€) mi 2019.
Dès réception du lave vaisselle, j'ai constaté que la qualité était plutôt bas de gamme (bruyant, mal pensé au niveau de l'agencement, impression de mauvaise qualité des matériaux, accessoires).
Après 2 ans et 15 jours, le lave vaisselle a totalement dysfonctionné, probablement un problème de carte électronique.
Le SAV de Sharp contacté, ils m'ont proposé pour 115€ le déplacement d'un technicien pour évaluer le problème (hors frais de réparation, pièces, etc)
Devant la basse qualité et durabilité du produit j'ai préféré laisser tomber.
Malheureusement je me suis rendu compte trop tard que la marque Sharp en électroménager n'est pas la marque Japonnaise de bonne qualité, mais une société Turque (Vestel) qui fabrique du bas de gamme et le commercialise sous diverses marques.

Bought a tumble dryer in January and it has packed up in April, which is not a great start.
Took 4 attempts over a week to get through to their customer support, which is a horrible experience. The website for registering products seems to be different every day and isn't working. I think it must be under development. The automated phone system is just as bad, with a very poor quality line so that it is hard to hear what the automated part is saying. There were four levels of options, starting with Currys, then going through to Sharp, then through to their home appliances, then through to repairs, each one giving you useless information. And it can be only at the end of this process that you will be told that there is nobody available to take your call and the phone is disconnected. When I did get through there was the most awful screeching being played, as if they are actually trying to put you off from remaining on the line. It really was that bad!
Once i did get through, the service assistant was relatively pleasant and efficient and did book me a service engineer within 5 days.
But irrespective of whether they repair the machine satisfactorily or not, the poor initial longevity of the tumble dryer, together with the week that it has taken me to finally get through, I will make a point of not buying Sharp products again. It is simply not good enough.

Dishwasher showed faults within 10 days.Attempts to contact them on several phone numbers and by email unsuccesful.They even leave a message they are not accepting calls. Eventually contacted their service agents who after some procedural delays were able to give authority for goods to be uplifted . which then led to a saga with currys resulting in the negative review posted.

Purchased a dishwasher - 6 months later hairline cracks are appearing on the top of the machine.
Customer services not interested advised the fault wasn't something they would cover??!!

This brand home appliances are the best for me, every time i use one of those i enjoy the quality of the products, its so so good!!

Good quality products and the technical support is convenient

Excellent choose for home Appliances! The quality is the best you can find for the prices they charge on the market...