I ordered a dining table from Shackleton’s after a couple of blips in the ordering it arrived today. The delivery men were great, it was very well packaged and surprisingly easy to assemble. I would h... Zobacz więcej
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A 5 star review for a damaged product may seem odd, but that's the point. Most online retailers get items such as furniture sent direct to the customer. Damage happens, but it's how the retailer... Zobacz więcej
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Just a heads up to others who may want to go here with their dog - AI says it is dog friendly but it isn't. I believe the garden centre (which is where we had stopped off at) is aware but doesn't know... Zobacz więcej
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We always visit Shackletons when on holiday in the area, staff are lovely, friendly and helpful. They stock great contemporary furniture and accessories for the home. In the garden section plants etc... Zobacz więcej
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Informacje dotyczące firmy
- Sklep ogrodniczy
- również w kategorii:
- Dekoracje i architektura wnętrz
- Sklep meblowy
- Sklep z meblami do sypialni
- Sklep z meblami ogrodowymi
- Sklep z przyborami kuchennymi
Napisane przez firmę
Shackletons Home and Garden is a totally independent family run garden centre. Located in the heart of the beautiful Ribble Valley, the garden centre showcases a huge range of both Interior Furniture and Garden Furniture from leading brands. Our dedicated Home Furniture department features everything you need to decorate and furnish your home including Kitchen Furniture, Dining Furniture, Living Room Furniture and Bedroom Furniture. Likewise, our Outdoor Furniture department has everything you need to feel at home outdoors including Garden Furniture Sets, Garden Benches, Parasols, Patio Heaters and much more. As you would expect of a local garden centre, we also offer a wide choice of Landscaping products and Sundries including Water Features , Garden Arbours and even Bird Care products.
Dane kontaktowe
Clitheroe Road, BB7 4JY, Chatburn, Zjednoczone Królestwo
- 01200 444488
- hello@shackletonsonline.co.uk
- www.shackletonslifestyle.co.uk
4,7
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611 recenzji
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Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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Don’t listen to the staff who tell you it is dog friendly
We where told that the store was dog friendly, we had gone in to purchase £3000 table and chairs, also the a garden set in the sale, around £2000, then asked to leave because we had a very well trained dog. Their loss, it’s no Sandersons
6 września 2025
Opinia niezależna
good food, well cooked and presented, good options for food intolerances.
All the staff we met in the store were really friendly and welcoming, but we must make special mention of Ellie who made us feel really welcome and talked us through the Gluten Free options available. We would also like to mention Rachel, Scarlett, Lucy and Davine who all made our visit to the cafe a real treat. I am Gluten intolerant and have to say that the bakers, Sarah and Alison made the best Gluten Free scone I have ever had and my wife thought the White Chocolate and Pistachio cake was delicious as well . Well done to Shackletons at Fox Valley.
27 sierpnia 2025
Opinia niezależna
Odpowiedź od Shackletons Home & Garden
Thank you so much for your fantastic review! We’re thrilled to hear you enjoyed your visit and that our team – Ellie, Rachel, Scarlett, Lucy, and Davine – made you feel so welcome. It’s wonderful to know that our bakers, Sarah and Alison, created the best gluten-free scone you’ve ever had, and that the White Chocolate and Pistachio cake was enjoyed too. Your kind words mean a lot, and we look forward to welcoming you back to Shackletons at Fox Valley soon.
Kind Regards,
Shackletons Home & Garden
Dog Friendly Yes/No?
Just a heads up to others who may want to go here with their dog - AI says it is dog friendly but it isn't. I believe the garden centre (which is where we had stopped off at) is aware but doesn't know how to remove the AI info. We did look on the garden centre website but couldn't find anything relating to dogs - perhaps the website needs amending to reflect this, just a thought.
26 sierpnia 2025
Opinia niezależna
Odpowiedź od Shackletons Home & Garden
Thank you for your feedback. We appreciate you taking the time to clarify this for others. We’ll review our website and any online information to ensure it accurately reflects our policy regarding dogs. Your input is very helpful, and we hope to welcome you to the garden centre again in the future.
Kind Regards,
Shackletons Home & Garden
Customer service always first class
Customer service always first class
Garden centre a must visit place
15 sierpnia 2025
Opinia niezależna
Odpowiedź od Shackletons Home & Garden
Thank you so much for your kind words! We’re delighted to hear you enjoy our customer service and the garden centre. We look forward to welcoming you back again soon.
Kind Regards,
Shackletons Home & Garden
Website delivery charges misleading
Bought garden furniture which according to the website was eligible for free mainland delivery however, at checkout there was a £60 “Highlands & Islands” surcharge.
Attempted to call to discuss this but the number on the website was not recognised.
Eventually found another number and was informed that the charge was down to the delivery company and had to be paid.
I live 35 miles north of Edinburgh just off the motorway network about 250 miles from Shackletons. Interestingly if I lived at Lands End, 400 miles from Shackletons there would be no delivery charge, go figure.
I asked the delivery driver if he was aware of the surcharge but he had never heard of this before.
31 lipca 2025
Opinia niezależna
Excellent
Excellent from start to finish.
Easy to order. Great communication from them and their courier as to when and how the delivery would arrive.
Arrived on time as pre arranged time.
Slight problem that customer service dealt with in a prompt friendly professional manner. Can tell this is a family run company and your not just another number.
26 lipca 2025
Opinia niezależna
Great service in store and with the…
Great service in store and with the after sales for the purchase of our lovely garden furniture.
31 lipca 2025
Opinia niezależna
Odpowiedź od Shackletons Home & Garden
Thank you for your kind words! We’re so pleased to hear you had a great experience both in-store and with our after-sales support. We hope you enjoy your lovely garden furniture for many seasons to come.
Kind Regards,
Shackletons Home & Garden
I have bought several things over the…
I have bought several things over the years from Shackletons, but recently purchased a large olive tree. Fantastic chap in the garden centre (Jon I think) and delivery was spot on (Ivan). Genuinely a great place.
20 lipca 2025
Opinia niezależna
Odpowiedź od Shackletons Home & Garden
That sounds like such a positive experience! If you'd like, I can help you craft a nice review response or a thank-you message from Shackletons to show appreciation for that kind feedback. Would you like me to do that?
Great support and understanding from…
Great support and understanding from the whole team at Shackletons. Naheem has been so easy to deal with at the sales end, and the customer services team have been top notch. Would have no second thoughts dealing with Shackletons at any time. Keep it up team. You’re a tough act to follow!!
18 lipca 2025
Opinia niezależna
Odpowiedź od Shackletons Home & Garden
Thank you for such a fantastic review! We’re delighted to hear that Naheem and the whole team made your experience a positive one. Your kind words mean a lot to us, and it’s great to know you’d choose Shackletons again without hesitation. We’ll be sure to share your feedback with everyone involved — it really does make a difference. Thanks again for your support!
Kind Regards,
Shackletons Home & Garden
First class customer service
First class customer service. Great communication throughout the whole process. The chairs I bought are of a great quality and very comfortable. A great addition to my listening room. 👍👍
20 lutego 2025
Opinia niezależna
Odpowiedź od Shackletons Home & Garden
Thank you so much for your kind words! We're thrilled to hear you're happy with the chairs and that they've found a perfect home in your listening room. It’s great to know you had a positive experience with our team — we really appreciate your support and hope you enjoy the comfort for years to come. 👍😊
Excellent follow up care .
Excellent follow up care after purchasing a dining set.
Leah sorted all the issues for me and I’m delighted with my purchase.
Arrow delivery services were excellent too.
2 lipca 2025
Opinia niezależna
Odpowiedź od Shackletons Home & Garden
Thank you for your lovely feedback! We’re so pleased to hear that you’re delighted with your dining set and that Leah was able to assist you so well. We’ll also be sure to pass on your kind words to Arrow Delivery Services. Enjoy your new purchase, and don’t hesitate to reach out if you need anything in the future!
Kind Regards,
Shackletons Home & Garden
Great table and chairs with matching sideboard
Viewed the product in store and then placed order by phone. Staff couldn’t have been more helpful in helping to place the order. Product arrived on time. The quality of the furniture is very good. The table when fully open comfortably seats 6 and looks well even for seating just four. The dining chairs are comfortable and look lovely. Very good value for money. Looks great with matching sideboard.
Shackletons is an excellent company to deal with - highly recommend!
2 lipca 2025
Opinia niezależna
Odpowiedź od Shackletons Home & Garden
Thank you for taking the time to leave such a detailed and thoughtful review! We're so pleased to hear that you found our team helpful and that everything from ordering to delivery went smoothly. It’s great to know you’re enjoying the quality and versatility of your new furniture — and that it looks great alongside the matching sideboard! We truly appreciate your recommendation and look forward to welcoming you back in the future.
Odpowiedź od Shackletons Home & Garden
Thank you for your kind review!
We had a brilliant experience with…
We had a brilliant experience with Shackletons Home & Garden from start to finish. The showroom staff were friendly, knowledgeable, and incredibly helpful — no pushy sales talk, just honest advice. The quality of the furniture we bought is outstanding, solid, and exactly what we were hoping for. Delivery was smooth and on time, and the team even helped with placement and setup. It’s rare to find a company that combines beautiful products with proper customer service. Would definitely recommend and will be returning!
13 czerwca 2025
Opinia niezależna
Odpowiedź od Shackletons Home & Garden
Thank you so much for your wonderful review! We're delighted to hear you had such a positive experience from start to finish. It's great to know our showroom team made you feel welcome and well-informed, and that you're pleased with the quality of your furniture. We’re especially glad the delivery team could assist with setup too — we always aim to go the extra mile. Your kind words and recommendation mean a lot to us, and we look forward to welcoming you back in the future.
Great service
Great service, quick delivery and the Furniture looks great!
1 kwietnia 2025
Opinia niezależna
Odpowiedź od Shackletons Home & Garden
Thank you for the lovely review! We're so pleased to hear you were happy with the service, speedy delivery, and that the furniture looks great in your space. Enjoy, and thanks again for choosing Shackletons Home & Garden.
Some delay in getting my initial order…
Some delay in getting my initial order accepted but once it was, the process worked really well. Good information on the delivery and everything was supplied exactly as expected. The product is superb very happy.
12 czerwca 2025
Opinia niezależna
Odpowiedź od Shackletons Home & Garden
Thanks for your feedback! We're sorry to hear there was a delay with your initial order, but we're glad to know that everything went smoothly from that point on. It's great to hear you were happy with the delivery process and that the product met your expectations. We really appreciate your support and hope you enjoy your purchase.
What a lovely company
What a lovely company to deal with. I ordered a leather armchair and matching stool and three side tables on the phone from a super helpful lady, warm professional and super knowledgeable. I had to send the tables back as whilst lovely, they were too big. That was this morning, and refund processed already, just a couple of hours later. No hassle or fuss. Brilliant. Well done Shackletons and thank you.
27 czerwca 2025
Opinia niezależna
Odpowiedź od Shackletons Home & Garden
Thank you so much for your kind words! We're delighted to hear you had such a positive experience — from placing your order over the phone to arranging the return. It’s wonderful to know our team could help make everything smooth and hassle-free for you.
Kind Regards,
Shackletons Home & Garden
Great after sales service
Always helpful and a recent problem wa overcome without a quibble. Good old fashioned customer service.
1 czerwca 2025
Opinia niezależna
Odpowiedź od Shackletons Home & Garden
Thank you for taking the time to leave such a kind review. We're so pleased to hear that our team was able to help and resolve the issue quickly for you. Delivering good old-fashioned customer service is exactly what we aim for, so it's lovely to hear that came through. We truly appreciate your support and look forward to helping you again in the future.
Kind Regards,
Shackletons Home & Garden
Excellent company
Excellent company. Very nice product.
Had a problem with the courier company damaging a floor on delivery.
Leah in customer services was very helpful and professional. She saw that I was reimbursed to my satisfaction, checking all the way that I was being treated fairly by the couriers.
You seldom see this level of care and service these days, so thank you Shackletons! I would definitely purchase from them again and would certainly recommend.
11 czerwca 2025
Opinia niezależna
Odpowiedź od Shackletons Home & Garden
Thank you so much for your lovely feedback. We're really sorry to hear about the issue with the courier, but we're so pleased Leah was able to support you and ensure everything was resolved fairly. We’re proud of the care our team puts into every customer experience, and it's wonderful to know that came through. Thank you again for your kind words and recommendation — we truly appreciate it and look forward to welcoming you back in the future.
Kind Regards,
Shackletons Home & Garden
I had a problem with my sofa
I had a problem with my sofa. Shackletons were so professional in dealing with this, i couldnt fault them. Such good customer care.
11 stycznia 2025
Opinia niezależna
Odpowiedź od Shackletons Home & Garden
Thank you for taking the time to leave your review. We’re sorry to hear you experienced an issue with your sofa, but we’re really pleased our team could resolve it for you professionally and promptly.
Providing excellent customer care is so important to us, so it’s lovely to hear your kind feedback. Thanks again for your support — we hope you enjoy your sofa for many years to come!
Kind Regards,
Shackletons Home & Garden
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