Please do not order from this company , I ordered a door that cost £500 never received it ,I have sent 15 emails but never got any answers … no refund no door !!!!!!
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Zobacz, co mówią recenzenci
These also trade under Best-at doors I have already left a review in there to warn people pop across and have a look at the poor reviews. I had to got to PayPal to get a refund even though this wee... Zobacz więcej
Company done a Runner! This Company has no intention of ever giving a refund even though I never received any goods. For all customers that have been scammed by them! If you are sending out Enforce... Zobacz więcej
Reakcja na opinię
Useless from beginning to end, poor communication, long delays, order cancelled then even more delays for refund Pay more and get doors elsewhere Update 16/2:refund finally received after lots of... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
retailing online Stylish Internal Doors and External Doors to buy for delivery direct to your home. We now sell a quality range of laminate flooring & wood flooring too. Sethcodoorstore have expanded in 2020 and now have added stunning ranges of home and furniture after being approached by some of the leading names in the industry. We aim to please all of our customers. we are only human and dealing with numerous suppliers and delivery companies can be sometimes very difficult given the current climate in 2021and into 2022, business have been impacted upon badly with severe shortages of suppliers, vessels to bring supplies to the UK and sky high price surcharges on containers, this has put many a delay on some of our products. We always look to learn from any major impacts in business and also mistakes and use them as a learning exercise to make things better for our customers and our team. Thanks for visiting. If you require any info please get in touch. Trustpilot have added a warning saying we use fake views. This is not true at all. We cannot and would not use any fake review service.
Dane kontaktowe
82a James Carter Road , IP28 7De, Mildenhall, Zjednoczone Królestwo
- customerservices@sethcodoorstore.co.uk
- www.sethcodoorstore.co.uk
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
FAKE COMPANY!
DO NOT ORDER ANYTHING FROM THEM! you will never receive it. Worst company to deal with!. I will report you to GOV.UK.
I Agree with all the negative comments made by the other customers. Unfortunately I placed the order before reading these review.
placed an order (50916) more than a month ago which never arrived. The usual lies from the call center people but you will never get any response from the company.
Respond to your reply:
SUCH LIES! I ordered on 4th of May and the expected delivery was a week later. I literally contacted you every day after the week had lapsed. Very rarely I got any response and each time more big lies of promises.
Today I left this feedback as well as complaining with my credit card company and insolvency.gov and suddenly i get your attention!
People do not believe the lies. The product may be cheaper by £20 but will not receive the item

Odpowiedź od Sethcodoorstore
I hate complaining but I have been…
I hate complaining but I have been waiting for my coffee tables for months. “Delays in stock “
I have emailed nicely several times with only one response offering a refund or delivery the next week. I opted for delivery the next week. Now I have no responses and no tables. My last email I said please refund me or I will have to report you. And her I am now !! Please DO NOT BUY FROM THIS COMPANY !! I APPEAR TO NOT BE THE ONLY ONE !! Money is precious and hard worked for - not fair it’s basically stolen from you ☹️☹️☹️☹️ !!!

Odpowiedź od Sethcodoorstore
Absolutely awful company
Absolutely awful company. Allowed me to order doors which were out of stock but stated a weeks delivery. It was inly when I questioned where my order was that I was told they were out of stock. I asked for a refund, it them took them over 2 months to issue it. It took me a huge amount of emails, phonecalls (to a woman who was rude and absolutely no use what so ever) and for me to threaten them with trade and standards to eventually get my £300 back.
Disgusting company, avoid at all costs!!

Odpowiedź od Sethcodoorstore
a real review of my experience
I thought it would be good to write a review for this company as I've seen many bad ones regarding emails not being answered and money not being refunded.
I ordered 2x doors which said they were due in stock end of April, I then checked online and they said they were not due until end of May/start of June. I needed these sooner to finish a project. I emailed customer services and John responded to me near enough straight away to say he will check and come back to me. I then emailed to say please cancel and refund as I did need this sooner and John came back to say order had been cancelled and money has been refunded. I can confirm that the money has gone back into my bank today. So although I do not have the doors I am happy to say that I did get a response to every email I sent and they did refund me as they said they would.

Odpowiedź od Sethcodoorstore
Slow but good value
I have just taken delivery of 2 beautiful doors,8/6/23 , still one outstanding. These doors have taken 6months to arrive but they are incredible value for money.As promised I will remove my negative review. I hope my last door is dispatched soon.
Order number 50469
Ordered 25/1/23

Odpowiedź od Sethcodoorstore
AVOID! You'll never get your order.
Placed an order on 6th April (order number 50757) and didn't hear another thing from the company. Emailed them on 6th May when our doors still haven't arrived and this went unanswered. Tried phoning to be met with a recorded message saying they weren't accepting any phone calls. Have now put a claim in with my credit card company to try and get my money back. Complete con artists. Avoid at all costs!

Odpowiedź od Sethcodoorstore
This company is unbelievable
This company is unbelievable, yet again they respond to reviews saying the refund is being addressed AND send an email saying the money will be in my account that day . Guess what , no money, no refund AND they e moved address. That will not stop bailiff recovery proceedings and will incur most costs to them. I note they are still trading , taking orders they will not fulfil , holding onto your money for their personal benefit. How can trading standards allow this ? It is downright theft !
UPDATE**** This review was true at the time of posting, however further development have materialised in that at 12.17 today just refunded almost half of what’s due to me. Balance pending apparently ! ******

Odpowiedź od Sethcodoorstore
Hi trying to be a patient as I can I…
Hi trying to be a patient as I can I have no response from your carrier company you use again don’t I have sent you several emails could I just have a refund please so I can just but this bad experience behind £800 pound is this current climate is a lot of money to loose . I had contact of you on Monday which you said it would be three days and now it 4 days but the same old story NO good’s again can you sort this out please I have sent you a email through your customer service please read
Order was processed quickly and overall…
Order was processed quickly and overall satisfied with service provided
I have involved my Mp and still no refund …
Order number 25905
Out of desperation i reached out on Twitter for advice about what to about getting my money back for the door that I ordered and paid for Last June .I didn’t mention the company by name but My local MP responded by direct messaging to me and contacted Sethcodoors on my behalf asking about the no deliverey of paid for goods, ..Sethcodoors said all I had to do do is ask for a refund . I have done this as requested by them . I am sorry to say the refund has not happened and the company has again stopped responding to emails . I would advise on my experience and that of other reviewers here on Trust Pilot that this company is not reliable and I am surprised that they are still able to trade . If Sethcodoors do respond by reimbursing my money then I will post it on here . In the meantime all I can do is reflect on my experience of dealing with this company and up to now it has not been good I am afraid .
AVOID AVOID AVOID AVOID
I placed an order on April 21, 2023, I sent an email to find out why my order had not yet arrived, promptly replied saying that my order would arrive within 14 days after the date of purchase, or are 20 days and still do not have my request, and now they do not answer my emails anymore.
I'm sorry I didn't look at the reviews before I made my purchase, if I had seen the many negative comments I would have avoided this company at all costs, please do not make the same mistake I did, I do not know how a company like this is still operating.
I want my money back as soon as possible.

Odpowiedź od Sethcodoorstore
Warning Do not use this company
Warning Do not use this company, you will not get any doors.
I ordered 3 doors 25/1/23, order number 50469.
I have had several promises of delivery, none of which have materialised. I have sent many emails most left unanswered. I am asking for full refund now. Do not trust what they say.

Odpowiedź od Sethcodoorstore
Be Aware - Company done a Runner!
Company done a Runner!
This Company has no intention of ever giving a refund even though I never received any goods.
For all customers that have been scammed by them!
If you are sending out Enforcement Officers to uphold a CCJ against them please search on Companies House for their new address in Mildenhall, IP28 7DE

Odpowiedź od Sethcodoorstore
After initial prompt communication, now gone cold
After initial prompt communication regarding the fire doors I have ordered am disappointed to now have no contact for 9 days.
Not able to contact by telephone and after previously keeping me informed with timescales, now not answering my emails or online form to advise where my doors are.
Next steps are for me to drive to the unit and speak to them in person which is extremely inconvenient.
Hoping this situation will change quickly and I will receive my goods so I can get my building certificates.
Update still had no communication from…
Update still had no communication from this company order them on the 6th of march still had no email off them even though they have said tried to contact me on the previous review on trust pilot which is a total lie could please sort the order out or send a refund

Odpowiedź od Sethcodoorstore
Won’t refund my money
Won’t refund my money, keep telling me lies that it’s in stock and out for delivery doesn’t arrive and then they won’t respond to my requests for a refund! DO NOT YSE

Odpowiedź od Sethcodoorstore
Fraudsters
Fraudsters. After months of waiting for my door I resorted to the courts. I have a CCJ and sent the bailiffs in. There is no trace of this company at the address they quote. Avoid!

Odpowiedź od Sethcodoorstore
Lost confidence
I have previously (January 2021) placed an order from this company and had a reasonably good experience. However I now need to place another order and need the receipt for my previous order but I cant get through to them on the phone and they have not responded to my emails. I have lost confidence in this company

Odpowiedź od Sethcodoorstore
DO NOT USE THIS COMPANY
Looking at previous reviews I too have now experienced the absolutely atrocious service from Sethcodoorstore. My door never arrived despite literally hundreds of emails and Chatbots, most of which were met with a stony silence. The lies are unbelievable and clearly the same that others have experienced so don't be fooled by the "IT not working" or "did you not get the following email that we sent?"
An absolute joke and disgusting they are allowed to operate as a company.
Like others I am now seeking a refund and it looks like small claims court is next on the agenda.
Any one thinking of using this company DON'T.

Odpowiedź od Sethcodoorstore
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