Sethcodoorstore Recenzje 

580
Wynik TrustScore: 1.5 na 5

1,3

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Oceniono na 1 z 5

Please do not order from this company , I ordered a door that cost £500 never received it ,I have sent 15 emails but never got any answers … no refund no door !!!!!!

Oceniono na 1 z 5

These also trade under Best-at doors I have already left a review in there to warn people pop across and have a look at the poor reviews. I had to got to PayPal to get a refund even though this wee... Zobacz więcej

Oceniono na 1 z 5

Company done a Runner! This Company has no intention of ever giving a refund even though I never received any goods. For all customers that have been scammed by them! If you are sending out Enforce... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Useless from beginning to end, poor communication, long delays, order cancelled then even more delays for refund Pay more and get doors elsewhere Update 16/2:refund finally received after lots of... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z drzwiami
  2. Sklep z meblami do sypialni
  3. Materiały podłogowe
  4. Sklep meblowy

Napisane przez firmę

retailing online Stylish Internal Doors and External Doors to buy for delivery direct to your home. We now sell a quality range of laminate flooring & wood flooring too. Sethcodoorstore have expanded in 2020 and now have added stunning ranges of home and furniture after being approached by some of the leading names in the industry. We aim to please all of our customers. we are only human and dealing with numerous suppliers and delivery companies can be sometimes very difficult given the current climate in 2021and into 2022, business have been impacted upon badly with severe shortages of suppliers, vessels to bring supplies to the UK and sky high price surcharges on containers, this has put many a delay on some of our products. We always look to learn from any major impacts in business and also mistakes and use them as a learning exercise to make things better for our customers and our team. Thanks for visiting. If you require any info please get in touch. Trustpilot have added a warning saying we use fake views. This is not true at all. We cannot and would not use any fake review service.


Dane kontaktowe

1,3

Bardzo słaba

Wynik TrustScore: 1.5 na 5

580 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

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Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

1,3

Wszystkie recenzje

(580)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

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Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

FAKE COMPANY!

DO NOT ORDER ANYTHING FROM THEM! you will never receive it. Worst company to deal with!. I will report you to GOV.UK.

I Agree with all the negative comments made by the other customers. Unfortunately I placed the order before reading these review.

placed an order (50916) more than a month ago which never arrived. The usual lies from the call center people but you will never get any response from the company.

Respond to your reply:
SUCH LIES! I ordered on 4th of May and the expected delivery was a week later. I literally contacted you every day after the week had lapsed. Very rarely I got any response and each time more big lies of promises.

Today I left this feedback as well as complaining with my credit card company and insolvency.gov and suddenly i get your attention!

People do not believe the lies. The product may be cheaper by £20 but will not receive the item

7 czerwca 2023
Opinia niezależna
Logo Sethcodoorstore

Odpowiedź od Sethcodoorstore

Hello
We have responded 3 times to the messages on the live chat you’ve sent which I’m not sure you’ve been receiving. I have sent a direct email as we have been attempting to book your delivery in but fear there’s an issue that you’ve not been receiving our response. Please check an email as you need to accept by responding to the options for the dates given.

Thanks

Oceniono na 1 z 5

I hate complaining but I have been…

I hate complaining but I have been waiting for my coffee tables for months. “Delays in stock “
I have emailed nicely several times with only one response offering a refund or delivery the next week. I opted for delivery the next week. Now I have no responses and no tables. My last email I said please refund me or I will have to report you. And her I am now !! Please DO NOT BUY FROM THIS COMPANY !! I APPEAR TO NOT BE THE ONLY ONE !! Money is precious and hard worked for - not fair it’s basically stolen from you ☹️☹️☹️☹️ !!!

2 czerwca 2023
Opinia niezależna
Logo Sethcodoorstore

Odpowiedź od Sethcodoorstore

Emma

Sorry for the delay in getting back to you .unfortunately we have had a lot of delays with third supply line, please see attached the CSV file we get from them which now shows another date different to what we had been given. At this stage on a Friday night I’m not sure as to why this has changed. Your item is the STA107 circled.

Please let me know if you’d like to cancel for a refund at this stage or wait. The same lead time would apply with any retailer in the UK as we’re all waiting for them.

Please note : MONEY NOT STOLEN

Please advise.

Kind regards

Oceniono na 1 z 5

Absolutely awful company

Absolutely awful company. Allowed me to order doors which were out of stock but stated a weeks delivery. It was inly when I questioned where my order was that I was told they were out of stock. I asked for a refund, it them took them over 2 months to issue it. It took me a huge amount of emails, phonecalls (to a woman who was rude and absolutely no use what so ever) and for me to threaten them with trade and standards to eventually get my £300 back.

Disgusting company, avoid at all costs!!

2 czerwca 2023
Opinia niezależna
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Odpowiedź od Sethcodoorstore

Hello

The only Nicola I’ve dealt with was for a refund of £280 which was refunded back on request after the door was out of stock. This was by email earlier which I dealt with for you and did a manual payment. I don’t see. It going back 2 months Mind. But pleased to have done it today. Please don’t fabricate things

Oceniono na 5 z 5

a real review of my experience

I thought it would be good to write a review for this company as I've seen many bad ones regarding emails not being answered and money not being refunded.

I ordered 2x doors which said they were due in stock end of April, I then checked online and they said they were not due until end of May/start of June. I needed these sooner to finish a project. I emailed customer services and John responded to me near enough straight away to say he will check and come back to me. I then emailed to say please cancel and refund as I did need this sooner and John came back to say order had been cancelled and money has been refunded. I can confirm that the money has gone back into my bank today. So although I do not have the doors I am happy to say that I did get a response to every email I sent and they did refund me as they said they would.

24 maja 2023
Opinia niezależna
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Odpowiedź od Sethcodoorstore

Thank you very much.

Oceniono na 3 z 5

Slow but good value

I have just taken delivery of 2 beautiful doors,8/6/23 , still one outstanding. These doors have taken 6months to arrive but they are incredible value for money.As promised I will remove my negative review. I hope my last door is dispatched soon.
Order number 50469
Ordered 25/1/23

24 maja 2023
Opinia niezależna
Logo Sethcodoorstore

Odpowiedź od Sethcodoorstore

Hello,
Do you have an order number please? I cannot see a Tina Graham, please respond to the request for more information requested so it can be looked at right away

Thank you… The 2 doors got allocated back end of last week with the bifold due in 2-3 weeks. I’ve followed up with deliveries as it should have been booked in directly with you. The correspondence will go to Rick on the order.

Oceniono na 1 z 5

AVOID! You'll never get your order.

Placed an order on 6th April (order number 50757) and didn't hear another thing from the company. Emailed them on 6th May when our doors still haven't arrived and this went unanswered. Tried phoning to be met with a recorded message saying they weren't accepting any phone calls. Have now put a claim in with my credit card company to try and get my money back. Complete con artists. Avoid at all costs!

6 kwietnia 2023
Opinia niezależna
Logo Sethcodoorstore

Odpowiedź od Sethcodoorstore

Hello

You emailed at 09:53 today, a response was sent to Chris at 10:14. Awaiting your response from that. Please check with Chris and please retract this review as it is complete fabrication and not a true reflection. Also come back to us via email in response to the update.

Have you asked Chris to check his inbox?

Many thanks

Oceniono na 1 z 5

This company is unbelievable

This company is unbelievable, yet again they respond to reviews saying the refund is being addressed AND send an email saying the money will be in my account that day . Guess what , no money, no refund AND they e moved address. That will not stop bailiff recovery proceedings and will incur most costs to them. I note they are still trading , taking orders they will not fulfil , holding onto your money for their personal benefit. How can trading standards allow this ? It is downright theft !
UPDATE**** This review was true at the time of posting, however further development have materialised in that at 12.17 today just refunded almost half of what’s due to me. Balance pending apparently ! ******

22 maja 2023
Opinia niezależna
Logo Sethcodoorstore

Odpowiedź od Sethcodoorstore

Hello

This is not true as we sent it to you. Also sent the attached remittance advice note for you.

Oceniono na 1 z 5

Hi trying to be a patient as I can I…

Hi trying to be a patient as I can I have no response from your carrier company you use again don’t I have sent you several emails could I just have a refund please so I can just but this bad experience behind £800 pound is this current climate is a lot of money to loose . I had contact of you on Monday which you said it would be three days and now it 4 days but the same old story NO good’s again can you sort this out please I have sent you a email through your customer service please read

6 marca 2023
Opinia niezależna
Oceniono na 1 z 5

I have involved my Mp and still no refund …

Order number 25905
Out of desperation i reached out on Twitter for advice about what to about getting my money back for the door that I ordered and paid for Last June .I didn’t mention the company by name but My local MP responded by direct messaging to me and contacted Sethcodoors on my behalf asking about the no deliverey of paid for goods, ..Sethcodoors said all I had to do do is ask for a refund . I have done this as requested by them . I am sorry to say the refund has not happened and the company has again stopped responding to emails . I would advise on my experience and that of other reviewers here on Trust Pilot that this company is not reliable and I am surprised that they are still able to trade . If Sethcodoors do respond by reimbursing my money then I will post it on here . In the meantime all I can do is reflect on my experience of dealing with this company and up to now it has not been good I am afraid .

12 maja 2023
Opinia niezależna
Oceniono na 1 z 5

AVOID AVOID AVOID AVOID

I placed an order on April 21, 2023, I sent an email to find out why my order had not yet arrived, promptly replied saying that my order would arrive within 14 days after the date of purchase, or are 20 days and still do not have my request, and now they do not answer my emails anymore.

I'm sorry I didn't look at the reviews before I made my purchase, if I had seen the many negative comments I would have avoided this company at all costs, please do not make the same mistake I did, I do not know how a company like this is still operating.

I want my money back as soon as possible.

21 kwietnia 2023
Opinia niezależna
Logo Sethcodoorstore

Odpowiedź od Sethcodoorstore

Hello Fabio
I’ve responded to your request for an update email you sent at 11am today.
Sorry my response was delayed in getting back to you, I’ve only had the chance to catch up on my correspondence and update you. Please check your inbox as your order has been updated. Some of the furniture orders do take longer as they are on 10-14 working day lead times as standard. Given 2 bank holiday closures back to back there’s been a backlog that has slowed some processes down at the suppliers. This has been caught up on as the week has progressed. Any queries please respond to that email
** Delivery scheduled with customer
** thank you.

Oceniono na 1 z 5

Warning Do not use this company

Warning Do not use this company, you will not get any doors.
I ordered 3 doors 25/1/23, order number 50469.
I have had several promises of delivery, none of which have materialised. I have sent many emails most left unanswered. I am asking for full refund now. Do not trust what they say.

25 stycznia 2023
Opinia niezależna
Logo Sethcodoorstore

Odpowiedź od Sethcodoorstore

Hello Graham

I emailed Tina at 2.20pm today. Copy of which is below

Good afternoon

Thank you for your patience with this order. I feel your frustration at this time as we’ve been waiting since the end of December for the oak bifold doors to arrive. The doors are in. The bifold is due May 23rd, finally!!!
Would you like me to arrange the 2 doors to be delivered now?

*** thank you for responding.. the 2 doors are being arranged now, the bifold we’ve refunded and have set a reminder to advise when they come back into stock. ***



Kind regards,

Oceniono na 1 z 5

Be Aware - Company done a Runner!

Company done a Runner!
This Company has no intention of ever giving a refund even though I never received any goods.
For all customers that have been scammed by them!
If you are sending out Enforcement Officers to uphold a CCJ against them please search on Companies House for their new address in Mildenhall, IP28 7DE

10 maja 2023
Opinia niezależna
Logo Sethcodoorstore

Odpowiedź od Sethcodoorstore

Good afternoon
This refund is ready to be issued back to you. We wrote from the customer services inbox asking for the bank details to be given. This has been outstanding but ready to be issued. Please write to us immediately. I’ll also send another email to you. Please keep a wire out so you can respond.
In regards to the address, we are using a call answering service, Nothing more to assist with admin like many small companies do. To suggest we’ve done a runner is incorrect.

Trustpilot ocenia tę recenzję zgodnie z naszym procesem flagowania.

Oceniono na 1 z 5

After initial prompt communication, now gone cold

After initial prompt communication regarding the fire doors I have ordered am disappointed to now have no contact for 9 days.

Not able to contact by telephone and after previously keeping me informed with timescales, now not answering my emails or online form to advise where my doors are.

Next steps are for me to drive to the unit and speak to them in person which is extremely inconvenient.

Hoping this situation will change quickly and I will receive my goods so I can get my building certificates.

29 kwietnia 2023
Opinia niezależna
Oceniono na 1 z 5

Update still had no communication from…

Update still had no communication from this company order them on the 6th of march still had no email off them even though they have said tried to contact me on the previous review on trust pilot which is a total lie could please sort the order out or send a refund

24 kwietnia 2023
Opinia niezależna
Logo Sethcodoorstore

Odpowiedź od Sethcodoorstore

Hello Mr Stockton

We have the order ready to be delivered now following the last of the order being allocated to it. We have wrote to you too.

Oceniono na 1 z 5

Won’t refund my money

Won’t refund my money, keep telling me lies that it’s in stock and out for delivery doesn’t arrive and then they won’t respond to my requests for a refund! DO NOT YSE

23 kwietnia 2023
Opinia niezależna
Logo Sethcodoorstore

Odpowiedź od Sethcodoorstore

Good afternoon

We are waiting on the details requested as you paid by bank transfer. Once received we will pay back the same day. This was requested on Wednesday following your request and also again today Sunday. It was amongst the threads titled “offline message”

Oceniono na 1 z 5

Fraudsters

Fraudsters. After months of waiting for my door I resorted to the courts. I have a CCJ and sent the bailiffs in. There is no trace of this company at the address they quote. Avoid!

21 kwietnia 2023
Opinia niezależna
Logo Sethcodoorstore

Odpowiedź od Sethcodoorstore

Hello

We have emailed into you a couple of times to request the payment info to make a refund to but to no avail. Please send in the details to customerservices@sethcodoorstore.co.uk today so this can be resolved.

Oceniono na 1 z 5

Lost confidence

I have previously (January 2021) placed an order from this company and had a reasonably good experience. However I now need to place another order and need the receipt for my previous order but I cant get through to them on the phone and they have not responded to my emails. I have lost confidence in this company

10 kwietnia 2023
Opinia niezależna
Logo Sethcodoorstore

Odpowiedź od Sethcodoorstore

Hello Azeem

I’m sure we can send you the receipt, however no email has come through from you requesting one. If you have sent it please forward it again to customerservices@sethcodoorstore.co.uk just title it your order number and date of purchase.

Many thanks

Oceniono na 1 z 5

DO NOT USE THIS COMPANY

Looking at previous reviews I too have now experienced the absolutely atrocious service from Sethcodoorstore. My door never arrived despite literally hundreds of emails and Chatbots, most of which were met with a stony silence. The lies are unbelievable and clearly the same that others have experienced so don't be fooled by the "IT not working" or "did you not get the following email that we sent?"
An absolute joke and disgusting they are allowed to operate as a company.
Like others I am now seeking a refund and it looks like small claims court is next on the agenda.
Any one thinking of using this company DON'T.

14 kwietnia 2023
Opinia niezależna
Logo Sethcodoorstore

Odpowiedź od Sethcodoorstore

This has been refunded in full as requested. Customer also emailed to acknowledge receipt of refund

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