Sethcodoorstore Recenzje 

Absolutely terrible business. Ordered 3 doors in jan/feb this year. 2 doors delivered despite being told I wanted all doors delivered together. A continuous stream of lies followed as to the whereabouts of the 3rd door from being told it was being delivered by Pallet Line on a given date yet when I phoned Pallet Line they had no delivery for me. Contacted the manufacturer of door to be told the door was no longer manufactured yet this business continued to say it was coming. They then told me they had the door but when delivered it was a totally different door and manufacturer from that ordered. 3 weeks ago the 2 doors were collected for return to manufacturer and despite emails and phone calls no refund received. Director informed me that the reason for no refund being issued was due to them not having bank account details yet no one had asked for them. Even after having my bank details for a week still no refund. From my experience I fully expect Sethco Door Store to come up with some excuse as to why the refund hasn’t been issued it will just follow their excuses and lie’s experienced throughout my dealings with them. I gave this business by email until 3pm today (04/08/23) to update me on my refund but no communication received back from them hence the review.

Yes you did request bank details which were emailed to you 31/08 at 11.01. I also sent a further email to you 2nd informing you that bank details have been forwarded and advising you that I wanted the refund paid into my bank prior to 3pm Friday 04/08/23.

So it’s now 10 Aug and still no refund issued despite being told on 2 occasions it will be paid to my bank account “today”. 8 months of being messed around by this business.

11 Aug. Refund received for only 2 of the 3 doors invoiced.

Im Sorry, but this company doesn't even deserve one star.
I purchased a couple of doors early june one was due foe delivery 5-7 working days an the other end of june. I'm still waiting for them to be delivered.... Every time I call someone says they will get back to me, no one replies back to my calls. I sent them emails I got 3 back from john to say my doors are on the way... I'm still waiting 2 months on. Now I've asked for a refund and no one replies to my calls or emails.... DO NOT BUY FROM THIS COMPANY....😠😡 I will be contacting trading standards about this company.I had wished I had seen these reviews before I purchased anything from this company.

I made an order (51097) for one glazed Jeld Wen door on 07/06/2023. Following purchase I received a Nochex Online Payment Confirmation but no other correspondence regarding my order. I knew that delivery would take some time but had around 5/6 weeks before the fitting of this and other doors was scheduled so was happy to wait.

On 05/07 I emailed them using the details provided on this website as it had been exactly 4 weeks. I received no response.

On 11/07 I emailed them again and received a prompt email stating John would look into it upon arrival at work. Another prompt email was received and it was confirmed that stock arrived on 07/07 and that they would notify me once they had added this to the carrier collection the same day. No further correspondence was received.

On 14/07 I emailed them again for an update and received no response.

On 18/07 I emailed the another time and received no response.

On 25/07 I emailed them for the 5th time and no response.

On 31/07 I called them at 15:23 but received an automated response to call back during office hours. I don't often get the chance to make phone calls during the working week but thought I'd try.

This isn’t good enough. My advice is to pay a bit more and order your doors elsewhere because it’s not worth the stress it has created. I don’t understand the logic behind their approach to customer service, surely if you were a business owner communications with your customers should be one of the priorities to increase reputation, repeat customers, recommendations and most importantly revenue.

It’s been their loss because I need another 10 doors and will be getting them elsewhere! I also have family members who will need doors in the coming months that would have ordered their doors from this website should my experience had been better.

It’s shame I’ve had to write this review to push for a resolution……..

I ordered Julian Bowen chest of drawers, wardrobe, and double bed , on 20/5/2023 , they have never arrived, I sent many emails for delivery date and phoned them ,no one available to speak to . Then a email from John saying delivery between 17 - 20 , nothing arrived. They are an awful company. I am reporting them . I don’t know how they sleep at night knowing they are causing this upset to people.

DO NOT ORDER!!

The worst customer service I have ever experienced.

Now having to go via the bank to try and get our money back, as this company clearly has no intention of giving anyone a refund and are a scam.

I’m heavily pregnant with twins and the stress of constantly dealing with this company and the prospect of loosing this money has made me really unwell!
I have been asking for a refund since the 30th June and still nothing…

The doors were purchased 14/04/23 - and cost £379.00 for pre order due in June

12/6/23 - Email enquiry sent asking for an update of when the doors would be in stock

- Automated response only

22/06/23 - Phone call made asking for an update, details taken and was told they would be passed on for the relevant team member to respond.

27/06/23 - Still no update, telephone call made again. details taken and was told they would be passed on for the relevant team member to respond ‘urgently’.

28/06/23 - Still no update, telephone call made again. details taken and was told they would be passed on for the relevant team member to respond ‘urgently’.

30/06/23 - Still no update, called to cancel the order and request a refund for the doors.

- Email received from the company asking to confirm if a refund is wanted.

- Replied to email confirming a refund is wanted.

05/06/23 - Email sent asking for an update on the refund and if it is being processed.

- No response

07/07/23 - Telephone call asking for an update on if the refund is being processed. Call handler took details and said someone would get back to me..

- No response

10/07/23 - Sent a WhatsApp message asking for an update on the refund and threatening to commence a charge back via the bank.

- company replied saying the doors were now in the country and would be in stock from 14-17th July.

- I gave the company the benefit of the doubt and waited.

18/07/23 - WhatsApp message sent asking for an update.

- The company offered a refund on the doors again as the stock that arrived wasn’t the correct door size.

- Confirmed a refund was wanted via WhatsApp and via email.

21/07/23 - WhatsApp message sent asking to confirm the order is being cancelled and refund is being processed.

- No responce

24/07/23 - Chased

25/07/23 - company replied saying doors were due in later that week.

- I replied saying that a refund was already supposed to be processed.

- the company replied asking if an email had been sent requesting this.

- I replied stating the email was sent on the 18th (and of course there were the two other occasions!)

26/07/23 - WhatsApp message sent again to let the company know that this is now being taken further to the bank as a refund has been requested several times since June 30th.

Placed an order (51234) on 2nd July with a quoted 10-14 day lead time. Initial email response from the company was swift and they said delivery could be quicker than originally advised. Contacted them again by email after day 10, no reply. Phoned, was promised a call back and didn't receive one. 'Live chat' function not working. Phoned again and answerphone message to say offices closed when they should be open (10am on a Monday morning). Phoned again and phone was answered by a 3rd party answering service who have no visibility or responsibility for orders. Spoke to wholesaler who are aware of Sethco, but have no order on their system for my address. Left with no option but to contact my credit card company to attempt to get my £400 back. I will edit/remove this review if the owner contacts me and resolves.

Agree with all the other reviews regarding terrible customer service. It has been nearly 3 weeks since I made my order and payment was taken. I have sent 3 emails with no response. I rang and the person handling the call was clueless and just told me to email again, then said they would pass on my query and mark it as urgent meaning I would get a response in 1-2 hours, no surprise I didn’t get this response. No idea if I’ll ever get what I have paid for. Sarah Taylor.

I ordered 3 doors in May 2023 and they never arrived (now July 2023). There was no communication from the company regarding what was happening, I always had to chase them. Whenever I rang to speak to customer services they were always busy and never rung back. I am still awaiting a refund for a products which never arrived, and they seem to be delaying doing this as much as possible!

Very disappointing.

Really really bad company, I ordered door over 6 weeks ago. Had to email them to find out what was happening, said door was out of stock and would be in stock 2 weeks later. Since then i have called them every other day to find out was is happening and its always the same answer someone will call back and let me know the updates. Till now no has called back, am starting to feel this company is a scam and i might not get what i paid for.

Update- 9.7.22-After receiving an email saying within 2 working days i would be contacted for delivery date, no one has contacted me. I have called numerous times, to be told they will put me through to customer services, and everytime its always the same story “no one available to take the call” and someone will get back to me which they never do. I dont understand i ve paid for an item, why Cant they deliver whats mine. Am sure if i did not pay for an item that was delivered i would be reported. Please read the other reviews before considering purchasing an item.

UPDATE absolutely disgusting company, still know door, have been calling for the last 2 days no one has picked up the phone am starting to believe this is a scam of people hiding behind this company. I will be reporting to trading standards and i believe other people who are in the same position should do so. This is daylight robbery.

UPDATE 16-8-23
After email decided to wait for door, (stupid decision) as waited this long, no surprises, called as no one has communicated back as per usual. This is absolutely ridiculous why are we chasing after a company who’s duty is to deliver our goods.
Has anybody received any item or refund from this company? This is the worst customer experience i have ever experienced in my life.

Update-5.9.23 please reply to my message , this is absolutely ridiculous, You said the doors will be in 31 august according to your email, am getting tired of the lame excuses and broken promises, order no -50959

Update-18.9.23 please respond to my email would like a refund as it seems am never going to get these door

Update-27.9.23 still waiting for reply for refund, absolutely disgusting unprofessional company who are thieves.

Update-11.10.23 Absolutely scammers still waiting for refund, as usual no communication, it seems no one gets what they paid for, please read before purchasing anything from there website

Update 23.11.23 -still no reply to emails, now going down the legal route. This company needs to be shut down absolutely disgusting

UPDATE-9.2.24
NO COMMUNICATION WHAT SO EVER STILL, TRADING STANDARDS DEALING WITH THE SITUATION AND IS CURRENTLY PENDING.

When I ordered my doors in April the expected delivery was mid-May. I was happy to wait. When I hadn’t heard anything in June I rang and left a message, I did this twice more and of course no one ever rang me back. I started emailing on 21 June and got a reply to some of my emails. Some were quite promising saying the doors were now in the depot and now it’s gone silent again. I have emailed 4 times since the 4 July and had no response. I have taken to doing this review in the hope it might lead to some kind of breakthrough but based on the other reviews on here I’m not feeling too hopeful. I have never experienced anything so bad. Will I ever get my doors or has hundreds of pounds just been stolen from me?

In response to the reply: no it is not the oak bifolds, it is 2 black doors. I have emailed you again on 19 July and had a reply from someone asking for my order number again and of course it has then gone silent again. Please send me my doors.

Update Feb 24: It's now clear that these are scammers. have had a CCJ ruled in my favour and trading standards are now investigating. If others have had a CCJ ruling and have then taken action to get the money back it would be great to hear which course of action you took to get the money back from these con artists. I've also discovered that the bank they use (I can’t write the name on here due to trustpilot rules) is used by scammers as well. Honestly how do these people sleep at night.

Avoid - They steal your money.

See my previous reviews, over £1.2k stolen by this company, only lies delivered.
Don’t flag this post, I will only get it reinstated.
Don’t deal with this conman, you will lose your money.

UPDATE IN RESPONSE TO THEIR REPLY
You know as well as I do that no money ever found its way into my account despite you saying you were going to 'personally' ensure it happened. You sent me an email showing a 'refund', then when I complained I had not received the funds you said there were problems with the system. You requested my bank details saying you were going to make a BACS transfer. I provide these but you 'lost' them, I resent then after which you did absolutely nothing. I have received NO funds back from you by any means despite providing two methods for you to meet your obligations.

Preventing others from losing their money to people like you is not harassment. Taking people's money and not delivering the goods is, by any definition, theft. Other posts seem to back this up.

I have said before, refund my money and I will stop posting. This has been going on since November 2022.

This my second review about this company. Do not buy anything from them this is scam. Ignore all replies from them to other reviews all lies. Looks like positive reviews are fake. Avoid!!!

****Update 25th July 2023****

The matter of exchange has now been resolved, however will not be a returning customer

AVOID
I have been trying to arrange a refund every single day for the last two weeks. I called the customer number listed on the website everyday and every time they tell me someone will call me back (obviously they dont) and today when I go on to their website, its ironic, their phone number listed on there has disappeared and now they are using whatsapp for communication. I have no chance of getting my money back, but instead a door that doesnt fit the doorframe. Do not order from this company, their customer service is non-existent.

We placed an order in May and as yet our door still hasn't arrived, even though we have been told THREE times by the company that it has been shipped and will be with us in 4-5 working days.
We keep trying to get some accurate updates from the company and we are either ignored or given false promises of the order being dispatched. Everytime we have called we are told that someone will get back to us, this hasn't happened once from the many attempts.
This is not a company that we will ever use again.
14/07/23 We have again contacted the company twice via email since this review, as advised by them, but we have still received no reply at all. We are at a loss as to what to do next!
14/07/23 I have sent it again to that email, each time I have emailed the order number has been in the subject line!
25/07/23 Following the last update, the company did reply to my emails, with the assurance that the door was going to be with us on the 18/19th with tracking info on the 17th, unfortunately none of this happened. Then after more emails chasing and requesting the order be cancelled and refunded, we have been told that the door was being picked up by the courier on the 18th July, for delivery 24th-26th. I have again requested tracking information which I haven't received any response and now feel very doubtful that the door will turn up tomorrow. I will update again.
04/08/23 Update of the situation. We have still not received the door, the have been more assurances that it will be with us by various dates that have all now passed. So we have again requested a full refund and unsurprisingly we have had no response at all. We will keep chasing.
Overall, I would like to reiterate that this is not a company that we would ever deal with again and we would definitely not recommend them.
21/08/23 Further update. We requested a full refund at the beginning of August, we received a promise that it would be processed within 1 working day but alas here we are nearly three weeks later, no refund and again, no responses to any of our emails. We will keep trying and are now seeking legal advice.
FINAL UPDATE - after multiple unanswered emails and calls we reached the end of our patience and raised the issue with the Small Claims Court, and would you believe we managed to get a refund. We are £35 out of pocket but at least we can stop having to spend so much time chasing this awful company. As mentioned earlier, this company is awful, they continuously lie or ignore you, customer service is so far down on their priority list it's bizarre that they are still trading. Good luck to anyone that places an order with them.

This company is a scam. They take your money, don’t deliver your items and are uncontactable. DO NOT ORDER FROM THEM.

Avoid this company!!! I like the rest of you posting has had no response to my calls or emails, paid 200 for a coffee table in April, waiting for them to get a delivery in May I was told it would be dispatched in 24 hours. Still waiting, no contact with me since despite me emailing and calling continually!! DO NOT GIVE THEM YOUR MONEY.
To your reply, it is not my fault you didn't have the goods to send out in April when I ordered it, I offered to wait until May, since then just excuse after excuse, no delivery, no refund, no correspondence, today is the most I have heard from you following yet another phone call this morning. I and many others by the look of it have been let down by your company, badly let down. Now please issue my refund without any more delay. Thank you.
Update- still no refund, was told it was issued Saturday 8th and would take 3/5 days. Its been 5 working days, yet again a false statement by this company.
Update 8th Aug.
Still no refund, called several times with no response. Emailed yet again as phone lines saying call in office hours, we are now closed.
These people, or person are not trust worthy, they do not honour transactions, unbelievably full of excuses when asked about refund or where goods ordered are.
Save your self a lot of trouble and do not deal with this company, as you can see, it's a thief.

I am literally at the end of my tether with this! I’m writing here as unable to get through to anyone at Sethcodoorstore or the delivery company!
I was told my order would be delivered today, and I would be given a time slot of morning or afternoon.
I have not been given a time slot and have no idea if my delivery will arrive today.
I’ve had to take a whole day off of work and also waited 4 weeks for delivery. Can someone please contact me matter of urgency for an update.

Doors Ordered September 2022. Many calls and emails have met with no favourable response. Last call made one week ago as requested by trading standards again failed to receive a response from the company.
i am now going back to Trading standards for further advice.

I wouldn’t give this company one star, they do not reply to emails they fob you off with tales of the doors are with the courier. No doors and no refund, do not touch them buy elsewhere or pay more at a local merchants you will at least get your doors.

Avoid this company! Ordered/Paid for 4Xdoors, but they are full of XXit! No contact, (phone and email left unanswered), no delivery, no refund!
Legal Action will follow.
Ask yourself why 75% Poor Reviews!