I just received my order. I’m disappointed. In the description and image upon I based my decision to purchase was not what I received. The color is not white but rather a cream color with the blu... Zobacz więcej
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Ho ordinato due cravatte, i tempi di consegna sono stati rispettati e le cravatte, seppur non le abbia ancora indossate, sono belle e di buona fattura. Ci sono margini di miglioramento per quella ch... Zobacz więcej
Reakcja na opinię
Exceptional quality. The ties are far more beautiful in person than in photos. Even when compared to pieces purchased directly from Milan boutiques, these stand out for their elegance and finish. Also... Zobacz więcej
Reakcja na opinię
I put in a custom order for 11 bespoke silk ties for my wedding. I worked through all the details on WhatsApp which was super smooth, the ties arrived on time and are absolutely perfect. Beautifully p... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Serà Fine Silk – Handmade Italian Como Silk Accessories Milan-based brand crafting luxury Como silk ties, pocket squares, bow ties, braces, and scarves, handmade in Como, Italy. Each piece is crafted from the finest Como silk and shipped worldwide, with custom designs available for weddings, events, and corporate gifts.
Dane kontaktowe
Via Santa Marta 21, 20123, Milano, Włochy
- +393427946654
- info@serafinesilk.com
- www.serafinesilk.com
4,7
Doskonała
593 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great overall experience and product
3 kwietnia 2023
Since you asked
Since you asked, it annoyed me that you offered 10% off if I put the discount code at the time of purchase, and then didn't give it to me when I did so. When I asked about it, to be told I should have done exactly what I did, was a bit insulting. Now you are offering me the same 10% off on my next purchase, which I do not believe, because if you didn't do it the first time, why would you the second? I did not buy the pocket squares because there was a discount. I bought them because I like them. But because you did this silly and unnecessary marketing trick, I do not trust you as a company. That small detail changed my opinion. I do not particularly want this review published anywhere. I only want to deliver the requested feedback. If it is permanently published somewhere, let me know, so I can remove it.
18 kwietnia 2023
Odpowiedź od Serà Fine Silk
Dear Alexander,
thank you for leaving your feedback on your experience.
I apologize if the shopping experience and the discount application was not smooth for you, it is possible that the reason was simply a small typo in the discount code like a double spacing. I am sorry you could not apply it at the moment of purchase; however, like suggested by our team you can apply it on the next purchase with code SERAWELCOME.
Another solution I can suggest is that I can manually refund the 10% off on the order so it will be just like you used it.
If this solution can suit you please let me know and I will be glad to help and if you have any other doubts or requests do not hesitate to ask.
Odpowiedź od Serà Fine Silk
Dear Isidoro,
thank you for your feedback on your experience and on your products, it is very much appreciated!
We hope to see you soon again on Serà Fine Silk
Website says the VAT is included
Website says the VAT is included, when you choose Switzerland for delivery, but you find out after the payment that it isn't. Two weeks later you're stuck with an invoice for the VAT incl. admin fees.
20 marca 2023
Odpowiedź od Serà Fine Silk
Dear Efe,
thank you for leaving your feedback on your experience on Serà Fine Silk, we are sorry your shopping experience was not smooth as hoped.
As specified in our Sales & Shipping policy, VAT is excluded for Countries outside European Union so unfortunately VAT was in your case applied according to your destination and its Customs regulations.
If you have any further doubts do not hesitate to contact us here or on info@serafinesilk.com
Best regards,
The Serà Team
Sera Fine never disappoints
Sera Fine never disappoints
The swim shorts are just great, wonderful colours and a true paisley design
Added to that was super-quick delivery
Thank you!
Oh, I nearly forgot, Ischia is one of our favourite places to holiday. Roll onJune
22 marca 2023
Odpowiedź od Serà Fine Silk
Dear Philip,
thank you for rating your experience and for your kind feedback on our swimsuits. We hope you will love wearing them in your next summer vacation in Ischia!
All the best from Italy,
The Serà Team
Very good quality and beautifully hand…
Very good quality and beautifully hand crafted designs with fast shipping :)
19 marca 2023
Odpowiedź od Serà Fine Silk
Dear Ella,
thank you for rating your expericence with us and for your kind feedback on our products.
We hope to see you soon again,
- The Serà Team
High quality products
They produce high quality products, quite unique, I would say. Customer service is very helpful and understanding if there are any issues
20 marca 2023
Odpowiedź od Serà Fine Silk
Dear Matteo,
thank you for raring your experience on Serà Fine Silk and for supporting our brand.
We hope to see you soon again,
- The Serà Team
The whole experience has been a mess
The whole experience has been a mess. Shipped wrong color pocket square. Didn’t apply 10% discount. Reply back to emails with an attitude.
20 marca 2023
Odpowiedź od Serà Fine Silk
Dear Kris, thank you for sharing the feedback on your experience. We are sorry you had troubles in your experience buying on Serà Fine Silk, if you received the wrong item please send a picture to info@serafinesilk.com and our team will check and send the correct item as soon as possible. About the welcome discount code, it is possible that it ended up in your spam folder but in any case it can be applied even on another order in the future with code SERAWELCOME. I hope this helps and if you have further questions please let us know
Great products and service!
9 lutego 2023
Odpowiedź od Serà Fine Silk
Dear Martin,
thank you for your feedback and for supporting our brand.
We hope to see you soon again!
- The Serà Team
Great experience buying those ties
5 lutego 2023
Odpowiedź od Serà Fine Silk
Dear Claudio,
We are so glad you are happy with the silk ties you purchased! Thank you for your support to our brand!
-The Serà Fine Silk Team
Top notch quality and fast delivery.
20 grudnia 2022
Odpowiedź od Serà Fine Silk
Dear Jonas,
We are so happy to hear you've had a positive experience shopping with us! We hope to see you back as our customer again soon.
-The Serà Fine Silk Team
A high quality, hard to find item.
Update
12/24- They have a replacement on its way. Arranging the return was easy and convenient.
12/20- I unfortunately received the wrong color than what I had ordered. Mistakes happen, we are all human. They did offer to refund 30% of the sale price or exchange for the correct color. I will update once I have the matter resolved.
There are plenty of velvet cotton bowties out there, but I was looking for a quality piece that was made from silk velvet. SFS delivered! I purchased the Navy Blue self tie bow tie and I WILL BE back.
17 grudnia 2022
Excellent website
Excellent website, easy to shop.
The quality of the products is exquisite. Beautiful choices, very tasteful and elegant. And the quality is up there with the best. I highly recommend.
8 grudnia 2022
Odpowiedź od Serà Fine Silk
Dear Hal,
Thank you so much for your recommendation. We are so glad to hear you are loving your products!
-The Serà Fine Silk Team
Odpowiedź od Serà Fine Silk
Dear Ellen,
We are so happy to hear you've had a positive experience shopping with us! We hope to see you back as our customer again soon.
-The Serà Fine Silk Team
Packaging modesto rispetto ad altri…
Packaging modesto rispetto ad altri competitor, la cravatta non è tra le migliori mai provate di sicuro, la seta è piuttosto ruvida e non si presta a vari tipi di nodo visto che l'anima è molto spessa; strano visto il target di prezzo di cravatte e pochette del sito in questione
1 grudnia 2022
Odpowiedź od Serà Fine Silk
Ciao Valerio,
Siamo molto dispiaciuti che la sua esperienza con la nostra cravatta non l'abbia soddisfatta e la ringraziamo per il suo feedback costruttivo.
-Serà Fine Silk
Beautiful silk scarf
Beautiful silk scarf, great design, perfect size for a gentleman to wear under his overcoat .
Very quick delivery from Italy, nice presentation box .
Very happy with my purchase and will be making another soon. Thank you. DC.
19 listopada 2022
Odpowiedź od Serà Fine Silk
Dear David,
We are so glad you are happy with your purchase! Thank you for your support to our brand!
-The Serà Fine Silk Team
You sold me good 2 days before you knew…
You sold me good 2 days before you knew they were goin on sale shame on you
24 listopada 2022
Odpowiedź od Serà Fine Silk
Dear John,
We are so sorry to hear you didn't have a good experience purchasing from our shop. We've taken your comments into consideration and will make an effort to increase communications regarding our sales and other promotions. In the meantime we recommend following the Serà Fine Silk newsletter and social media platforms for the most up to date information regarding any sales!
-The Serà Fine Silk Team
Los Pañuelos son fanáticos
He comprado ya casi una docena de pañuelos de bolsillo y varias corbatas. Todos son de primera clase y me han gustado muchísimo
9 listopada 2022
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