Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I already had a massive price rise with no additional functionalty. There are still many limitations on the platform. Now I find out they have been communicating with our customers without my knowle... Zobacz więcej

Oceniono na 1 z 5

I am leaving SendOwl! Their rate hike of almost $100 a month was bad enough. But now I checked my pages where I make use of SendOwl, and they look like giant promotional ads for SendOwl, and my produc... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Price increased from $39 to $599 with one month notice. Zero value added. Mobile interface is broken. It took them two months to remove an irrelevant banner from the dashboard that completely blocked... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We’ve been using SendOwl for years and have always appreciated how simple and reliable it is. When the new pricing was announced, we took a close look—and honestly, we found it fair given the valu... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Producent oprogramowania
  2. Dostawca rozwiązań e-commerce

Napisane przez firmę

SendOwl is an all-in-one digital checkout and delivery platform designed to help creators successfully sell and automatically delivery digital products - wherever they sell. No transaction fees. Try it free for 30 days.


Dane kontaktowe

1,6

Bardzo słaba

Wynik TrustScore: 1.5 na 5

158 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 95% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Easy to use

Easy to use! Dependable!

1 listopada 2023
Logo SendOwl

Odpowiedź od SendOwl

Thank you for your review! Let us know if you need anything. Thanks, SendOwl.

Oceniono na 5 z 5

Great for Automation

Great product assisting greatly in automating my products!

16 października 2023
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Odpowiedź od SendOwl

Hi! Thank you for your review and I am so glad we are able to meet your needs! Thanks, Paul.

Oceniono na 1 z 5

Don't use this platform or you will regret it

I opened my account, after two days I came back to check on and I found it suspended without no warning no message no email nothing. I don't even have access to the dashboard to see what's going on. Not only that, but I email them, still no response. Please guys do not open your account here, find somewhere else. There is no support, nothing.

25 września 2023
Opinia niezależna
Logo SendOwl

Odpowiedź od SendOwl

Thank you for sharing additional details to assist us in investigating your recent experience.
After conducting a comprehensive review of our systems, it has come to our attention that your account was suspended due to a violation of our Terms of Service and Acceptable Use Policy.
Upon a thorough search throughout our support system, we could not locate any messages from you regarding your account suspension. Could you kindly confirm if you used a different email address to reach out to us?
We understand that the account suspension has been disappointing for you. Our aim is to foster a strong and lasting community of merchants, and we take adherence to our policies seriously.
If you have any further inquiries or need clarification, please feel free to reach out.

Oceniono na 1 z 5

Zero support

I'm giving this a one-star rating because it feels like I've had virtually no experience with their support. I registered for their platform a week ago and opted for the paid plan. I've sent over 4 emails seeking support, but have yet to receive a response. Instead, I continually receive their automated newsletters. My concern is the time I'm investing in creating lists and uploading products. Even their test mode doesn't seem to function, making me feel as though I'm adding products that only I can view. Their lack of responsiveness has been an issue from day one. Moreover, they advertise a free 14-day trial before your card is charged, but with this level of service, I'm hesitant to invest any more of my time

13 września 2023
Opinia niezależna
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Odpowiedź od SendOwl

Hi
Paul here. I am sorry you had this experience! We've reviewed our systems and see that we did indeed respond to your inquires perhaps they are in your spam? Additionally, Matt W reached to you personally when you first noted you were not getting replies (as you had emailed with him recently).
We're not sure why you are not receiving the emails but please do check your spam or bulk folder as every email you sent did receive a reply.
If you are still having issues, please email me directly at paul@ and I will be happy to help.

Oceniono na 5 z 5

SendOwl has been simple to use and easy…

SendOwl has been simple to use and easy to set up. I like the emails I get when a client signs up, and I like get notifications when a payment fails.

13 września 2023
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Odpowiedź od SendOwl

Thank for such a wonderful review and I am so glad we're able to provide what you need. Please get in touch if we can help! Cheers, SendOwl.

Oceniono na 5 z 5

interfaz eficiente y fácil de usar

interfaz eficiente y fácil de usar, te permite describir tus productos y servicios de manera ordenada y comprensible, lo que facilita que tus clientes en línea puedan contratarlos sin complicaciones.

Lo mejor de todo es que esta herramienta se integra de forma fluida con tu pasarela de pago, lo que significa que puedes gestionar tus transacciones de manera segura y sin problemas.

Mi experiencia con SendOwl es eficiencia y comodidad de tener mis productos y servicios al alcance de mis potenciales y clientes en línea. Simplifico mi negocio y aumenta mis ventas.

30 sierpnia 2023
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Odpowiedź od SendOwl

Thank you for sharing your experience! We are thrilled to hear SendOwl is working for your business. Reach out if we can help with anything.

Oceniono na 5 z 5

An all-round package for digital sales

To me, SendOwl is a robust and versatile platform for anyone looking to sell digital products. With a suite of features covering the entire sales process, from product placement to customer service, SendOwl offers an all-in-one solution for digital sellers. Overall, SendOwl has provided me with a comprehensive solution for selling digital products for years and deserves a high recommendation.

16 sierpnia 2023
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Odpowiedź od SendOwl

Thank you for such a wonderful review! I'm so happy we are providing what you need. Thanks, Paul.

Oceniono na 2 z 5

Service quality has rapidly declined over the last three months

Writing this as I await a response from SendOwl support. Last time, it took them 2 days to get back to us while we were losing sales. Our checkout has been down for the majority of the day once again. This marks the third time this has happened since May 2023. We've relied on SendOwl since 2015 to facilitate the sale of our software. We are using the well-designed SendOwl API to drive our web store and previously, we were staunch advocates of its simplicity and reliability for anyone interested in vending digital products. Recent developments with SendOwl have left us puzzled, as we now find ourselves actively exploring alternative solutions. It had been working excellently until it suddenly faltered. While I acknowledge that our specific use case might differ from that of most users, and it's possible we may have expected too much, the fact remains that it worked and then it didn't. So, if you're planning to sell just one PDF a day, it might be acceptable on most occasions. However, if your sales involve dozens of items per day, I strongly recommend conducting thorough testing of this service before fully committing. A loyal user left disappointed.

11 sierpnia 2023
Opinia niezależna
Logo SendOwl

Odpowiedź od SendOwl

Dmitry, we’re sorry your account was impacted today. We did experience a massive spike in our server traffic that resulted in some delays. Our team has cleared up any service interruptions and are continuing to investigate to ensure this specific issue does not happen again. And, over the past many years, SendOwl has grown to be able to service millions of orders a day, so please know we are built for scale. Please do reach out to our Support team if you’re still seeing any issues. We'd love to keep earning your business every day.

Oceniono na 5 z 5

SendOwl is fabulous!

SendOwl is effective, easy, and cost effective! I had been using a very expensive shopping cart, and began searching for an alternative. When I discovered SendOwl, I could not believe how easy it was to learn to use. It offers all the things I need: digital and physical goods; membership options; coupons; ease! I have been using it for a couple of years now, and can't be happier. I highly recommend it!

23 czerwca 2023
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Odpowiedź od SendOwl

Hi. Thank you for your wonderful review. Let us know if you need anything!

Oceniono na 5 z 5

Fast

Fast, clean & simple!

28 czerwca 2023
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Odpowiedź od SendOwl

Love it! I appreciate you taking the time to leave a review!

Oceniono na 4 z 5

Good but...

I've been using Sendwol for a week and everything works perfectly. It's just what I was looking for, some simple platform to sell my courses online.

But the support is pretty bad. I've been emailing Paul for three days on a major VAT issue and all he does is answer my questions with totally generic answers.

I have to insist and insist to get nowhere...

When a platform is technically good, but the support isn't, it's a shame, because it could be perfect, but it's not.

(I edit this review and increase the rating from 2 to 4 stars. Support has improved. I am satisfied with the platform)

28 czerwca 2023
Opinia niezależna
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Odpowiedź od SendOwl

Sorry about that! I believe we resolved your unusual tax request and, as you know, even our CEO was involved. I would say this is not bad support and we fully resolved and met your request for a custom VAT PDF. Thanks, SendOwl.

Oceniono na 5 z 5

Excellent Platform for Digital Product Distribution - Highly Recommended!

I recently had the pleasure of using Sendowl for distributing my digital products, and I must say it has been an outstanding experience from start to finish. I would like to share my positive feedback and recommend this platform to anyone in need of a reliable solution for selling digital goods.

23 czerwca 2023
Opinia niezależna
Logo SendOwl

Odpowiedź od SendOwl

Thank you for your wonderful review! I appreciate the time you've taken to leave it.

Oceniono na 5 z 5

Extremely Happy Customer

I have been using Sendowl now for almost a decade and can't speak highly enough of this organisation. SendOwl has made selling digital products a seamless process and the customer support provided any time I have had to seek assistance has been prompt and helpful. Would definitely recommend.

18 czerwca 2023
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Odpowiedź od SendOwl

Thank you for your wonderful review! I appreciate the time you've taken to leave it.

Oceniono na 4 z 5

Works great

Works great so far, did never have to interfere in the process. All emails are going out automatically. A minor point of improvement would be to send emails a little faster. Now it takes on average 10 to 15 mins before the mail is going out.

11 czerwca 2023
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Odpowiedź od SendOwl

This is an area where we are focussing a lot of our time and resources. We know that speedy delivery is important and even for those merchants selling 10's of thousands of orders, we need to get the buyer their order emails straight away!

Oceniono na 5 z 5

SendOwl is Great!

I've been using SendOwl for many years and I love them!

8 czerwca 2023
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Odpowiedź od SendOwl

Great to hear you've had such a good experience and I'm glad we can be here for you! Cheers.

Oceniono na 5 z 5

I've been with SendOwl for years now

I've been with SendOwl for years now. Paul has been great at answering my questions and my eBooks are secure to minimize piracy.

8 czerwca 2023
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Odpowiedź od SendOwl

Thank you for a wonderful review! We're always happy to help! Cheers.

Oceniono na 4 z 5

I would be happy if you paste the german…

I would be happy if you paste the german language into your program.

7 czerwca 2023
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Odpowiedź od SendOwl

Hi! We do automatically translate the checkout into German but I'd love to discuss more details with you. Could you email us at support@sendowl.com? Thanks!

Oceniono na 5 z 5

SendOwl enables our business to sell…

SendOwl enables our business to sell online digital products quickly, with minimal setup effort, and reasonable price. We are happy to have the file hosting feature which enables secure file storage of large files. Payment processing is also easy to setup and a variety of options are offered.

24 maja 2023
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Odpowiedź od SendOwl

Thank you so much for the feedback. We're grateful for your business and partnership!

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

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