The engineer (Dylan Williams) was extremely helpful. He was very thorough in his work checking the system and made some adjustments to 2 of the room monitors, as I’d had problems with spiders setting... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Chris did a brilliant job always does , he is always pleasant friendly efficient and professional. A big Thank you to Chris and all at SECOM..
Reakcja na opinię
Secom Security Engineer arrived on time. Checked thoroughly that the Alarm System is working properly for its annual maintenance inspection. The Engineer asked if I had any questions or concerns with... Zobacz więcej
Reakcja na opinię
Sorry for the late post. This review is in relation to our annual service/maintenance visit on 7th April 2025 by Jermaine Stephenson who is outstanding as a professional and as a gentleman. His knowle... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep z alarmami
- Dostawca alarmów pożarowych
- Sklep z artykułami ds bezpieczeństwa
- Firma ochroniarska
- Instalator systemów bezpieczeństwa
- Dostawca systemów ochrony
O SECOM Plc
Napisane przez firmę
Get in touch with us today
Start your journey with SECOM to see how we can help keep you safe
Leading provider of security and fire safety solutions for over 100 years
Thanks to our innovative range of products and our amazing teams of experts, we have been able to keep you as safe as possible for over a century. Whether it’s residential, businesses large or small, or major retail brands, we work endlessly to ensure you have peace of mind.
As part of a global brand, we have access to support and learnings from across the world and technical innovation, enabling us to deliver quality service and products. Having these close ties and shared passion with our partners means we can continue to develop our solutions to provide cost-conscious, reliable security solutions and a rapid response service.
Leader in technological innovation and security solutions
We employ over 53,000 people in nearly 2,800 locations worldwide, operating in 12 countries. We have nearly 2.7 million customers and an annual turnover of £4.4 billion.
Together with our partners, and the dedication of everyone here at SECOM, we have created a trusted organisation that has become synonymous with care, quality, and innovation.
Our history
SECOM’s roots in the UK go back as far as 1918, when the family-owned Lodge Lock and Safe Company began providing security solutions.
Growth and acquisitions led to its re-emergence as the Carroll Security Group – a major independent electronic security company.
In 1991, Carroll was acquired by SECOM Co Ltd of Japan, which has seen us go from strength to strength ever since!
Awards
We have been honoured with awards recognising our excellence in innovation for our products and services, dedication to security and implementation of bespoke security systems. See awards.
Accreditations
Our long list of accreditations demonstrates our commitment to uphold the highest standards when installing, maintaining, and monitoring our systems. See accreditations.
We care
We care that you are happy with our products and services, and we want you to let us know if you are not satisfied so that we can ultimately help you and make improvements to our products and services.
Watch our Youtube video
SECOM | Safer Together
Dane kontaktowe
52 Godstone Road, CR8 5JF, Kenley, Zjednoczone Królestwo
- 020 8645 5400
- customerservices@secom.plc.uk
- www.secom.plc.uk
4,7
Doskonała
3 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
English not his first language
English not his first language. Combination of pronunciation and accent made communication difficult.
Polite and on time.
23 września 2025
Odpowiedź od SECOM Plc
Good afternoon Mr Milligan
Thank you for your feedback. We are sorry to hear that you experienced communication difficulties during your interaction with us. We appreciate you acknowledging the politeness and punctuality of our engineer.
At SECOM PLC, we are committed to being an Equal Opportunities Employer. Our policy ensures that all employees are utilised to their full potential and that no applicant or employee receives less favorable treatment or is disadvantaged on the grounds of gender, race, disability, color, ethnic or national origin, marital status, sexuality, responsibility for dependants, religion, trade union activity, or age. We believe in fostering an inclusive environment where understanding and diverse perspectives are valued in all aspects of working life.
We take all feedback seriously and will use your comments to review and improve our services. If you have a preferred engineer, please advise us accordingly and we will check his availability when the next maintenance falls due.
Kind regards.
Lorraine.
Odpowiedź od SECOM Plc
Good morning
We're glad you had a good experience. We appreciate your feedback and will review this matter to improve our response times.
Thank you.
Kind regards.
Lorraine.
Odpowiedź od SECOM Plc
Hi Martin
We're happy to hear that the engineer was polite. We appreciate you taking the time to share your positive experience with us and this will be passed on.
Kind regards.
Lorraine.
Pleasant efficient engineer
Pleasant efficient engineer, gave me some good ideas, always find them obliging.
17 września 2025
Odpowiedź od SECOM Plc
Hi Mr Cohen
We're glad you found the engineer efficient and helpful. It's great to know they provided useful ideas, and we appreciate your kind words.
Kind regards.
Lorraine.
Odpowiedź od SECOM Plc
Hi Mrs Carlier
We're happy to hear that you found Brandon punctual, pleasant, and professional. Thank you for sharing your positive experience with us.
Kind regards.
Lorraine.
Very competent and personable engineer…
Very competent and personable engineer who completed the service promptly. He is a return engineer and the continuity is welcome.
10 września 2025
Odpowiedź od SECOM Plc
Hi Marjorie
We're happy to hear that the engineer was competent and personable and completed the service promptly. We appreciate your feedback and are glad you value the continuity of having a return engineer.
Kind regards.
Lorraine.
Excellent service…
The Secom engineer arrived on schedule and was professional, efficient, and friendly. Excellent service in every respect. Thank you.
10 września 2025
Odpowiedź od SECOM Plc
Good morning
We're happy to hear that the engineer was professional, efficient, and friendly and that you received excellent service. Thank you for your positive feedback; we appreciate it.
Kind regards.
Lorraine.
Odpowiedź od SECOM Plc
Hi Mr Curtis,
Thank you for your five star rating.
We're happy to hear that the engineer was friendly, efficient, and knowledgeable.
Thank you for your positive feedback; we appreciate it!
Kind regards
Dave.
Routine Alarm system check
Engineer was pleasant and respectful. Was knowledgable and thoroughly checked system, Informed and reassured me that system was working satisfactorily.
10 września 2025
Odpowiedź od SECOM Plc
Hi Mrs Thompson,
Thank you for your five star rating.
We're happy to hear that the engineer was pleasant, respectful, and knowledgeable! We appreciate your feedback and are glad the system check provided reassurance.
Thank you!
Kind regards
Dave.
Didn’t do a full servos never cheaked…
Didn’t do a full servos never cheaked the garages and they are on the system admitted it was the first time he had been but should be on the paper work
10 września 2025
Odpowiedź od SECOM Plc
Hi Maureen,
Thank you for your three star rating.
We appreciate your feedback and regret that the service did not meet your expectations on this occasion.
We'll review your feedback with the regional management team to see what happened on this visit.
Thank you again.
Kind regards
Dave.
Poor technical support
Poor technical support, never turn up when agreed, don’t understand the system, take days sometimes to fix issues. At best platitudes and apologies but no solutions or compensation. My friend has the same system with a different supplier and has not had a support issue yet
4 września 2025
Opinia niezależna
Odpowiedź od SECOM Plc
Good morning
We appreciate you taking the time to share your experience. We're sorry to hear that the service received did not meet your expectations. So that this can be fully reviewed please can you email: customerservices@secom.plc.uk with your full name and address including postcode along with the contract number if known.
Kind regards.
Lorraine.
Odpowiedź od SECOM Plc
Hi Carolyn
We're happy to hear that the engineer was punctual, pleasant, and efficient. We appreciate you taking the time to leave us this positive feedback and will ensure it is passed on.
Kind regards.
Lorraine.
Excellent engineering visit.
The engineer turned up on time, was polite and very respectful. He was very thorough and efficient, taking time to explain things and answer any questions we had. Probably the best visiting engineer we have had since the system was installed.
27 sierpnia 2025
Odpowiedź od SECOM Plc
Hi Raymond
We're happy to hear that the engineer's visit was a positive experience. We appreciate your feedback regarding their punctuality, respectfulness, thoroughness, and ability to explain the system. It's great to know this was the best visit since installation.
Kind regards.
Lorraine.
Maintenance engineer bisit
Maintenance engineer came on time, was thorough and efficient and very courteous.
20 sierpnia 2025
Odpowiedź od SECOM Plc
Good morning
We're happy to hear that the maintenance engineer was on time, thorough, efficient, and courteous. We appreciate you taking the time to leave us this positive feedback and will ensure it is passed on.
Kind regards.
Lorraine.
The young man who came was very polite…and considerate.
The young man who came was very polite and considerate, he explained all that he did .
And also ordered me 5 new alarm fobs
As all mine have broken.
Thank you
13 sierpnia 2025
Odpowiedź od SECOM Plc
Hi Lisa
We appreciate you taking the time to share your positive experience. We're happy to hear that the service was considerate and thorough, and that new alarm fobs were ordered for you.
Kind regards.
Lorraine.
Our service was carried out efficiently…
Our service was carried out efficiently by a very polite and courteous engineer who was on time and gave good advice.
13 sierpnia 2025
Odpowiedź od SECOM Plc
Hi Richard
We're happy to hear that our engineer delivered efficient service, was punctual, and offered helpful advice. We appreciate you taking the time to share your positive experience and your feedback will be shared with the engineer and his manager.
Kind regards.
Lorraine.
The Engineer was very thorough
The Engineer was very thorough and continued to try to find a solution to the problem. However, he was unsuccessful as the Secom office was unable to find or reset the password remotely.
14 sierpnia 2025
Odpowiedź od SECOM Plc
Good morning
We appreciate your feedback and are sorry the engineer couldn't resolve the password issue. As this was a maintenance engineer, a free of charge call has been arranged for a reactive engineer to attend on 22nd PM and reset the password.
Kind regards.
Lorraine.
Good servicevas always. .y polite and completed…
On time,quietly polite and completed the maintenance work quickly and efficiently.
13 sierpnia 2025
Odpowiedź od SECOM Plc
Hi Clive
We're happy to hear that our maintenance work was completed quickly and efficiently, and that our service was on time and polite. Thank you for your positive feedback which is greatly appreciated.
Kind regards.
Lorraine.
Odpowiedź od SECOM Plc
Hi Mrs Brockwell
We're happy to hear that you found our service punctual, effective, knowledgeable, and friendly. Thank you for your positive feedback which is greatly appreciated and will be passed on.
Kind regards.
Lorraine.
Person turned up on time
Person turned up on time, was extremely pleasant and was very efficient.
7 sierpnia 2025
Odpowiedź od SECOM Plc
Hi Mr and Mrs Llorente
We're happy to hear that the person arrived punctually and provided efficient service. We appreciate you taking the time to share your positive experience and will ensure your feedback is passed on.
Kind regards.
Lorraine.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.