Seatwave Recenzje 

2719
Wynik TrustScore: 1 na 5

1,0

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I bought 2 tickets, when they confirm the purchase I spend money on flights and hotel. They do not give me those ticket or other similars (as the TicketIntegrity they said before the purchase).... Zobacz więcej

Oceniono na 1 z 5

Ужасная поддержка клиентов, вернее ее просто нет. Быстро только списывают деньги с карточки. Оплатил билеты 07 июля на концерт 11 июля , но в настоящий момент 12.49 11.07 нет никаких данных о билетах,... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Seatwave is a huge money making scam, and the WRU should be ashamed of themselves for allowing their fans to pay the ridiculous processing fees. Seatwave after reading many reviews don't always deliv... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

I sold two tickets for the Wales v England riugby match on the 23rd February via Seatwave, apparently the official WRU reselling partner.The sale was confirmed by email and I sent the tickets back to... Zobacz więcej

Informacje dotyczące firmy

  1. Centrum rekreacyjno-sportowe

Informacje przekazane przez różne źródła zewnętrzne

Tickets | Buy or Sell Tickets on Seatwave, Europe’s Largest Ticket Exchange | Seatwave.com


Dane kontaktowe

1,0

Bardzo słaba

Wynik TrustScore: 1 na 5

3 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

1,0

Wszystkie recenzje

(2719)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 1

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 2 z 5

very expensive and slow

It took ages for the expensive tickets to arrive. At one point I phoned the Stadium to ask if Seatwave were actually trustworthy, as could get no answer to enquiries sent to seatwave website, and impossible to phone them. Stadium said they were official - but I could easily have booked the tickets direct for less money.

20 listopada 2017
Opinia niezależna
Logo Seatwave

Odpowiedź od Seatwave

Hi Ali,

Thank you for your review, we really do appreciate your feedback and I'm really sorry to hear that you were unhappy with your delivery.

As we’re a ticket resale website we don’t own any of the tickets sold through our site. Because of this we have to allow Sellers time to receive their tickets from their place of purchase, and then dispatch these on to you.

But we try to make sure tickets are with you within the week of the event.

If you have any more questions please don’t hesitate to get back in touch.

Kind regards,

Seatwave Team

Oceniono na 5 z 5

No problems

No problems, easy to print tickets. Think i may have paid more for my tickets. Would recommend seatwave

20 listopada 2017
Opinia niezależna
Oceniono na 5 z 5

Definitely the last post getting you reliable tickets

With The Killers Tour happening in my city I was keen to get tickets to see this beautiful rock band within two weeks. With all tickets sold out elsewhere, this was the last place to find some. For a decent price I was able to get some tickets and have a night to remember.

20 listopada 2017
Opinia niezależna
Oceniono na 1 z 5

Not likely

No! We cannot recommend Seatwave. After buying tickets as a gift for our son a year ago for John Bishop and receiving an email telling us the tickets were about to be sent out (2 weeks before date of event) we then get a message from them whilst we were in Spain on holiday. We had to call them only to be told our original tickets were no longer available! Other tickets were offered and a 20% discount but, in our opinion, that was not what we had paid for and wanted which is why we had paid £175 for two tickets very near the front.

17 listopada 2017
Opinia niezależna
Logo Seatwave

Odpowiedź od Seatwave

Hi Rod,

Thank you for your feedback and I’m sorry that your tickets could not be provided. As we’re a ticket resale website, we provide a secure platform for people to sell on their tickets - we don’t actually own any of the tickets sold online. Regrettably your seller let us know that he was unable to supply your tickets in time.

In the rare cases where this happens we will do everything we can to find you replacements. In this case we couldn't find comparable tickets so we offered you a partial refund on top.

If you have any further questions please don't hesitate to get back in touch.

Kind regards,

Seatwave Team

Oceniono na 1 z 5

Terrible! E tickets have never materialised. Use other secondary marketplaces instead where tickets are uploaded prior to sale.

I bought 2 e-tickets this evening for a concert tomorrow. I specifically purchased "fast e-tickets" so I could download and print straight away to ensure I had time to arrange travel to the gig in Ireland from the UK. I've purchased e-tickets from Stubhub and Viagogo many times and they've always been already available to download instantly - which is surely the point of them being advertised as "fast" and being for sale less than 24hrs prior to a show.

After purchase I get a message saying Seatwave will let me know when the tickets are uploaded by the seller. Hours later I'm still waiting and all customer service can say is they'll refund if the tickets are not delivered in time for the show. However, that can be as late as AFTER doors open, which is absolutely no good for someone travelling more than a few miles to a show. It is likely I have now missed my deadline for traveling to Ireland in time, but if the seller uploads the tickets as late as, for example, 6pm on the day of the gig, I won't be entitled to a refund and I'm not allowed to cancel my order.

I notice from other reviews many cut and paste responses about Seatwave being a marketplace and not sellers of the tickets. I'm sure the majority of customers are aware of this already and this doesn't account for the duty of care the company surely has in ensuring sellers using their site are genuine and reliable.

The automated customer service email reply gives a response time of up to 3 days, which is pointless for urgent enquiries and when I finally got through to someone via phone they didn't seem remotely concerned about the fact the show is tomorrow or the fact that the e-tickets were nowhere to be seen. Their advice was to call again tomorrow (too late) and when I asked what the deadline was for sellers they didn't know and said they would "try to email them tomorrow" (again, far too late for me to get to the show).

Other secondary ticket marketplaces are far more reliable and transparent and I urge customers to use them instead as I know from experience their sellers are required to upload their tickets to the site prior to sale.

I will never use Seatwave again.

14 listopada 2017
Opinia niezależna
Logo Seatwave

Odpowiedź od Seatwave

Hi Emma,

Thank you for your review, we really do appreciate your feedback and I'm really sorry to hear that you were unhappy with your delivery timing.

As we’re a ticket resale website we don’t own any of the tickets sold through our site. Because of this we have to allow Sellers time to receive their tickets from their place of purchase, and then upload them for you to download.

I have checked your order and can see tickets were purchased in the Evening of 14th November and tickets were received in the Morning of 15th November.

If you have any more questions please don’t hesitate to get back in touch.

Kind regards,

Seatwave Team

Oceniono na 3 z 5

My activation code didn’t work

My activation code didn’t work on the email. Please reply asa otherwise concert is upcoming very soon. Thanks

13 listopada 2017
Opinia niezależna
Logo Seatwave

Odpowiedź od Seatwave

Hi Claudia,

Thank you for your review and I’m sorry to here you are having a problem with your email.

Please be aware that 95% of our Customers find their answers to their query in our FAQ page, if not you're able to reach out to our Customer Service Team through the form who'll be able to advise you further.

Kind Regards,

Seatwave Team

Oceniono na 3 z 5

Incredibly difficult to contact when in …

Incredibly difficult to contact when in need of help. The link I was sent to finish setting up my account didn't work and as a result I am unable to print the tickets I juse bought. Please reply asap as the concert is next week.

10 listopada 2017
Opinia niezależna
Logo Seatwave

Odpowiedź od Seatwave

Hi Louise,

Thank you for your review, we do appreciate your feedback.

Our Customer Service Team can be contacted on +44 (0) 333 003 5930

Kind regards,

Seatwave Team

Oceniono na 1 z 5

The only way to sell Welsh rugby Union tickets

The only way to sell Welsh rugby Union tickets according to the WRU gave me a Freepost address to send the tickets back to that the post office said was not legit and they won't refund postage despite charging the earth in fees

7 listopada 2017
Opinia niezależna
Logo Seatwave

Odpowiedź od Seatwave

Hi Lizzie,

Thank you for your review, we do appreciate your feedback.

The address provided is the one all our sellers use to post tickets back to WRU. We are sorry you had issues posting them to this address.

If you have further questions please do not hesitate to get back in touch with our Customer Service Team.

Kind regards,

Seatwave Team

Oceniono na 3 z 5

Worked OK but process could be MUCH better

I booked in January to see Neil Diamond at the O2 in October. Overall everything worked ok but I thought the actual price charged compared to the actual seat price was disproportionate. (It was made clear before I paid though so it was my decision to accept it). Considering it was booked online and the tickets downloaded the extras seemed a bit expensive too. However the main criticism is that the tickets were not made available until 3-4 weeks before the concert date. Although this is covered on the website it seems to be a totally bizarre way to operate. If I have booked 2 seats in a particular part of the venue why does one have to wait over 9 months to actually obtain the tickets. It is VERY stressful !

6 listopada 2017
Opinia niezależna
Oceniono na 1 z 5

Over Priced Tickets..

Over Priced Tickets... Glorified Touts!

Should be ashamed of yourselves.

6 listopada 2017
Opinia niezależna
Logo Seatwave

Odpowiedź od Seatwave

Hi Fynch,

Thank you for your review, we really do appreciate your feedback.

The prices of tickets are set by their individual seller at the price they want to sell the ticket for. Sellers will often compete with each other to sell their tickets – so you can take advantage of the best price at the time of purchase.

We always display the face value during the checkout process so you can make an informed decision.

If you have any more questions please don’t hesitate to get back in touch.

Kind regards,

Seatwave Team

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