I bought 2 tickets, when they confirm the purchase I spend money on flights and hotel. They do not give me those ticket or other similars (as the TicketIntegrity they said before the purchase).... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Ужасная поддержка клиентов, вернее ее просто нет. Быстро только списывают деньги с карточки. Оплатил билеты 07 июля на концерт 11 июля , но в настоящий момент 12.49 11.07 нет никаких данных о билетах,... Zobacz więcej
Reakcja na opinię
Seatwave is a huge money making scam, and the WRU should be ashamed of themselves for allowing their fans to pay the ridiculous processing fees. Seatwave after reading many reviews don't always deliv... Zobacz więcej
Reakcja na opinię
I sold two tickets for the Wales v England riugby match on the 23rd February via Seatwave, apparently the official WRU reselling partner.The sale was confirmed by email and I sent the tickets back to... Zobacz więcej
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Tickets | Buy or Sell Tickets on Seatwave, Europe’s Largest Ticket Exchange | Seatwave.com
Dane kontaktowe
P.O. Box 68685, N1P 2XH, London, Zjednoczone Królestwo
- +44 (0) 333 003 5930
- www.seatwave.com
1,0
Bardzo słaba
3 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Dissapointed !!!
I have purchased two Paul Simon tickets for this weekend’s concert. I still have not received the tickets nor have I received an email with the tracking number that they advised that I would in the booking confirmation. It’s a few days prior to the concert and I am very stressed about the whole situation. I am regretting buying through seatwave when I had the option to buy through another company which had instant printable tickets !
For a stress free purchase rather pay for instant tickets and avoid any drama and the unknown of if you will or won’t be attending the concert you have paid for ... prefer to avoid the embarrassment of giving my boyfriend a experience gift that I don’t have and not sure we can now attend !
11 lipca 2018
Opinia niezależna
Odpowiedź od Seatwave
Hi Gillian,
Thank you for your review, we really do appreciate your feedback.
As we’re a ticket resale website, we provide a secure platform for ordinary members of the public to sell on their tickets – we don’t own any of the tickets sold through our site. With this in mind we allow Sellers time to receive their tickets from their place of purchase, and then dispatch these on to you.
Unfortunately sometimes the event organisers can dispatch tickets much closer to the event date and even up until the week of the event. But we've checked your order and can see the seller uploaded electronic tickets for you.
We hope you had a great time at the event.
Kind Regards
Seatwave Team
I sold 2 tickets to the Shakira Concert…
I sold 2 tickets to the Shakira Concert in Madrid for July 3rd 2018 and can't tell where funds will be sent. I received an email with the confirmation of the sold tickets and that I will be getting 96.68 Euros. Announcement ID 16353228, sale ref # 2067241. I called customer service and only got a machine no matter what I pressed, I looked at FAQs and they're completely useless and finally found an email address only to receive a reply saying the email is n longer being monitored without being re-directed to a different contact address/number.
11 lipca 2018
Opinia niezależna
Odpowiedź od Seatwave
HI Patty,
Thank you for your review, we really do appreciate your feedback.
In order to maintain a secure marketplace we don't make payment to sellers until after the event has taken place, usually arounf 7-10 business days. This is so that we can ensure buyers have successfully attended the event, and in the case of any issues they can be fully investigated.
We hope that you can understand why this measure is in place.
Kind Regards,
Seatwave Team
No llega la entrada
Hola
He comprado una entrada para el evento de mañana del Festival Mad Cool, y aun no me llega nada, por favor, necesito confirmación de esto porque sino necesitaría la devolución del dinero.
11 lipca 2018
Opinia niezależna
Odpowiedź od Seatwave
Thank you for your review, we really do appreciate your feedback.
We're very sorry to hear you hadn't received tickets yet.
Unfortunately you haven't advised an order number to enable us to locate you - would you be able to submit the correct order number to Trust Pilot so that we can correctly locate your order.
Best Wishes
Seatwave Team
Нет контакта и поддержки
Ужасная поддержка клиентов, вернее ее просто нет. Быстро только списывают деньги с карточки. Оплатил билеты 07 июля на концерт 11 июля , но в настоящий момент 12.49 11.07 нет никаких данных о билетах, кроме надписи "билеты ожидают загрузки". На емэйл не отвечают , телефон не поднимают 20 минут, причем звонить нужно в англию. Ужасный сервис, крайне не рекомендую. Обходите стороной. Еще не знаю , что с возвратом средств будет.
11 lipca 2018
Opinia niezależna
Odpowiedź od Seatwave
Gracias por sus comentarios y lo siento por no poderle facilitar sus entradas.
Dado que nuestra página web vende se ocupa de revender entradas, nosotros nos ocupamos de proporcionar una plataforma segura para aquellos que quieran revender sus entradas - no somos dueños de los billetes vendidos en nuestro sitio. Desafortunadamente, su vendedor nos ha informado que no se podrá mandarle la entrada a tiempo para el evento.
Cuando esto ocurre, nosotros haceos todo lo posible para conseguirle nuevas entradas, pero en este caso no fue posible debido a que no hemos podido encontrar entradas disponibles y por lo tanto será reembolsado de inmediato en línea con nuestra Política de Integridad de Entradas.
Una vez más nos disculpamos por la experiencia tenida y gracias por el tiempo gastado para darnos su comentario.
Saludos,
Seatwave
Llevo una hora al teléfono esperando a…
Llevo una hora y cuarto al teléfono esperando a que me respondan qué pasa con mi entrada y aquí no coge nadie!!! estoy pendiente de la entrada para viajar o no......menuda vergüenza
11 lipca 2018
Opinia niezależna
Odpowiedź od Seatwave
Thank you for your review, we really do appreciate your feedback.
We're very sorry to hear you hadn't received tickets yet.
Unfortunately you haven't advised an order number to enable us to locate you - would you be able to submit the correct order number to Trust Pilot so that we can correctly locate your order.
Best Wishes
Seatwave Team
Dear Seatwave,
Dear Seatwave,
I recently purchased two tickets for the Eminem performance in Nijmegen this Thursday which succesfully arrived in my mailbox. However, I purchased an additional ticket 9 days ago which has not arrived so far (concert is in 2 days). The money is transfered from my bank-account, but I did not get any confirmation email, so I do not the order number. There is a number on my bank transfer that his 7 digits, which I hope is the order numbers and I it in the order number cell. Is there any way you guys can help me out? I will try call you guys tomorrow, but I am afraid from the other reviews that you will not be responding.
EDIT: I spent two full days trying to get in touch with someone from Seatwave, however all effort was in vain. The company is completely unreachable and if you ask me is a huge scamming company. >>>>>>>> DO NOT BUY TICKETS VIA SEATWAVE <<<<<<<
Best wishes,
Tom
10 lipca 2018
Opinia niezależna
Odpowiedź od Seatwave
Hi Tom,
We know how much you’re looking forward to getting your tickets, but as we’re a ticket resale website we don’t own any of the tickets sold through our site. Because of this we have to allow Sellers time to receive their tickets from their place of purchase, and then dispatch these on to you.
Dispatch often varies between promoters and sometimes, as is the case for Eminem, tickets are not dispatched by the event organisers until closer to the event date.
Kind Regards,
Seatwave Team
I purchased a ticket for a festival in Madrid...No info on the ticket at all.
I purchased a ticket for a festival in Madrid over two weeks ago. It begins in a few days and have received no information about the ticket whereabouts. I need the bracelet too to get in and I have heard nothing. I have the order number on an email but that is it.
I have called 1 million times and recieved no info. I emailed and got a response saying we are busy and received a link to questions that had already been asked. I have the right to at least know what has happened with the ticket and my MONEY!!! Now I dont care if the ticket comes or I get a refund but I need to be guaranteed I will get one or the other. So far you have answered to nothing Seatwave. Very poor customer service.
10 lipca 2018
Opinia niezależna
Odpowiedź od Seatwave
Hi David,
Thank you for your feedback.
Because we’re a resale website and we don't own the tickets we can't give you an exact date of dispatch as this will depend on when your seller receives tickets from their place of purchase
Unfortunately sometimes, as is the case with tickets for Madcool the event organisers can dispatch tickets close to the event date and even as up until the week of the event. But we've checked your order and can see that your tickets were delivered to you as e-tickets and our Customer Service Team were in touch with you to advise a wristband was not required for your ticket type.
We hope you enjoyed the festival
Kind Regards
Seatwave Team
Absolutely terrible service..
Absolutely terrible service... I have bought a wireless ticket for over £200 which has not arrived and it’s now a day before the event.. I was assured my tickets would come in time and they haven’t...not only have you fleeced me out of £200 ;you haven’t even provided the tickets at all...I want a full refund because this is poor customer service and poor business. customer service team sounded like robots; they didn’t sound like they knew what they were doing at all 😡
7 lipca 2018
Opinia niezależna
Odpowiedź od Seatwave
Hi Zhane,
Thank you for your feedback and I’m sorry that your tickets could not be provided.
As we’re a ticket resale website, we provide a secure platform for people to sell on their tickets - we don’t actually own any of the tickets sold online. Regrettably your seller let us know that he was unable to supply your tickets in time.
In the rare cases where this happens we will do everything we can to find you replacements, unfortunately there just weren’t any equivalent tickets available so we refunded you immediately.
Kind Regards,
Seatwave Team
terrible company
terrible company, terrible customer services, unable to get hold of them, no answer to phone on hold for hours, several days in a row listening to pink over and over again !!, no answer to emails i have sent regarding ticket that has not arrived and event is tomorrow, checked on account and it has been dispatched and is today with ups but can be delivered up to 7pm, , had no email as told when paid that i would receive to confirm dispatch as of yesterday it wasnt, ! i have now brought ticket elsewhere due to not knowing if it will arrive
5 lipca 2018
Opinia niezależna
Odpowiedź od Seatwave
Hi Julie,
We’re sorry to hear that you’ve not been able to get through on the phone.
When all of our agents are busy taking calls, we can either put you in a queue until the next agent is available, or we’ll play a brief message asking you to call back later. Most of the time, you’ll just be put in a queue, but occasionally – if the volume of calls would mean unacceptably long queue times – we’ll ask you to call back later instead.
We know this isn’t always ideal, but we feel it’s important to let you know that we can’t take your call at the moment, rather than keep you hanging on for extended periods of time.
As an alternative to calling, we also have a full team of agents on hand to answer any queries via email. That said, we're pleased to see that the tickets were delivered successfully.
Sorry again for any inconvenience caused.
Kind Reagrds
Seatwave Team
I'm trying to take down the tickets I'm…
I'm trying to take down the tickets I'm selling and the website doesn't let me. Neither the phone numbers etc. As long as I don't upload the tickets to the buyer they can't make use of it right?
5 lipca 2018
Opinia niezależna
Odpowiedź od Seatwave
Thank you for your review, we really do appreciate your feedback.
We're very sorry to hear of the issue.
Unfortunately you haven't advised an order number to enable us to locate you - would you be able to submit the correct order number to Trust Pilot so that we can correctly locate your order.
Best Wishes
Seatwave Team
NO COMPRAR PELIGRO DE TIMO
NO COMPRAR PELIGRO DE TIMO. Compre unas entradas que me llegaron a dos días del evento, el cual duraba tres días y el vendedor subió unas entradas anuladas de un día distinto... No pude entrar y como no vi la fecha no me devuelven el dinero... Si le pagan al vendedor esta página es día para ESTAFADORES.... NO COMPRAR SI NO QUEREIS QUE OS PUEDAN ENGAÑAR
3 lipca 2018
Opinia niezależna
Odpowiedź od Seatwave
Hi Alfonso,
Thank you for your feedback and I’m sorry that your tickets could not be provided exactly as ordered.
We’re a ticket resale website, so we provide a platform for people to sell on their tickets. We don’t own any of the tickets sold through our site, owing to this mistakes can sometimes happen and we ask our buyers to check tickets on receipt to make sure they are as ordered. Unfortunately as no issue was reported until after the event date it meant we couldn't correct your tickets this time.
Once again we do apologise for your experience and appreciate the time taken to give your feedback.
Kind Regards,
Seatwave Team
attention arnaque.
attention arnaque.
J'ai commandé des billets pour un festival.
Billets non reçus. aucun moyen de contacter seatwave par mail
23 czerwca 2018
Opinia niezależna
Odpowiedź od Seatwave
Thank you for your review, we really do appreciate your feedback.
We're very sorry to hear of the issue.
Unfortunately you haven't advised an order number to enable us to locate you - would you be able to submit the correct order number to Trust Pilot so that we can correctly locate your order.
Best Wishes
Seatwave Team
THEY ARE MINING FOR YOUR PERSONAL INFO - BEWARE!!!
I am trying to buy some last minute tickets, and was really surprised to stumble across this website, selling premium seats, nearly 40 bucks less than any competitors site right now.
I of curse tried to buy the tickets, which we required me to sign up and provide personal information these sites use for marketing purposes. Of course, once i provided everything and tried to proceed to payment, the tickets were no longer available, and next ticket was at price comprable to what I had already seen on other sites.
I tried to unsubscribe, because the only reasons I gave my information was for these tickets, and 25 minutes later, I still cant figure out how. The email they sent doesnt have an unsubscribe option, their site is a maze pushing you from page to page of their FAQ
THIS IS NOT OK. You took my information under false pretenses (I HIGHLY DOUBT THOSE TICKETS WERE EVER AVAILABLE) and are not making it impossible to revoke access to my information.
DO NOT BE FOOLED BY THESE LOSERS. THIS IS RIDICULOUS.
19 czerwca 2018
Opinia niezależna
Odpowiedź od Seatwave
Thank you for your review, we really do appreciate your feedback and I'm really sorry to hear that you were unhappy with the order process. As we’re a ticket resale website we don’t own any of the tickets sold through our site and as a live marketplace ticket availability can change particularly for popular events.
There's lots of information about our Data Policy and how to remove your data on our online FAQ page, as well as details on how to manage your preferences and you can unsubscribe from marketing emails at any time using the unsubscribe link included on the email. You can view our full privacy policy here: https://www.seatwave.com/info/privacypolicy
Kind regards,
Seatwave Team
my ticket doesn't appear in the list…
my ticket doesn't appear in the list after I updated my price. It only appears when I'm logged in, but logged out I can't see my offer among the other ones. why!? is it because I lowered my price? I called the hotline but no one picked up. So I guess I can't sell my tickets now..
18 czerwca 2018
Opinia niezależna
Odpowiedź od Seatwave
Thank you for your review, we really do appreciate your feedback.
We're very sorry to hear of the issue with selling tickets.
Unfortunately you haven't advised an order or listing number to enable us to locate you. Would you be able to submit the correct order number to Trust Pilot so that we can correctly locate the order. For a quick response please do contact our Customer Service Team who can be emailed through our FAQ page if you can't locate the answer you're searching for, or by phone on the number printed on this page.
Best Wishes
Seatwave Team
Very Angry, Upset
Very Angry, They sent me the wrong tickets. I paid for beyonce and jay z concert and i was sent Justin Timberlake tickets the was 2 months old.
Now i won't being going to the concert. 0 stars to be honest.
16 czerwca 2018
Opinia niezależna
Odpowiedź od Seatwave
Hi Ciara,
Thank you for your feedback and I’m sorry that your tickets could not be provided exactly as ordered.
We’re a ticket resale website, so we provide a platform for people to sell on their tickets. We don’t own any of the tickets sold through our site, owing to this mistakes can sometimes happen and we ask our buyers to check tickets on receipt to make sure they are as ordered.
Owing to the short time before the concert there was little time to resolve your problem but we can see you've been in touch with our Customer Service Team who were looking to resolve the issue for you.
Once again we do apologise for your experience and appreciate the time taken to give your feedback.
Kind regards,
Seatwave Team
Big Joke
I purchased 2 E-tickets that never arrived. After numerous phone calls I was to wait until 5pm on the day of the concert and then offered a refund. According to their integrity program I was supposed to be provided with alternative tickets. In fact there were tickets available on their website for a lower price up to 2 hours before the deadline. I am furious that I waited for them to NOT sort it out leaving me without a ticket. I will tell everyone I know to never use this company as they fail to provide the one thing they promise.
15 czerwca 2018
Opinia niezależna
Odpowiedź od Seatwave
Hi Tanyo,
Thank you for your feedback and I’m sorry that your tickets could not be provided. As we’re a ticket resale website, we provide a secure platform for people to sell on their tickets - we don’t actually own any of the tickets sold online. Regrettably your seller let us know that he was unable to supply your tickets in time.
In the rare cases where this happens we will do everything we can to find you replacements, unfortunately there just weren’t any equivalent tickets available so we refunded you immediately.
We're sorry for any disappointment caused.
Kind regards,
Seatwave Team
Autenticos estafadores
Autenticos estafadores, no solo no me proporcionaron las entradas que compre con i mes de antelación, después de 3 reclamaciones y 2 correos enviándoles todo lo que me requieren no me han devuelto mi dinero. NO COMPREIS EN ESTA WEB, SON UNOS DELINCUENTES
8 czerwca 2018
Opinia niezależna
Odpowiedź od Seatwave
Hi Juanma,
Thank you for your review, we really do appreciate your feedback.
We're very sorry to hear of the issue.
Unfortunately you haven't advised an order number to enable us to locate you - would you be able to submit the correct order number to Trust Pilot so that we can correctly locate your order.
Best Wishes
Seatwave Team
11/06/2018
Hi,
Thank you for providing the order number - we can see that you have now been in touch with our Customer Service Team and they've advised that the discrepancy you explain is due to the exchange rate of your bank. Unfortunately we don't have control over this we're afraid.
We're sorry for any disappointment.
Kind regards,
Seatwave Team
I paid the posted price of 110 usd…
I paid the posted price of 110 usd while the real price printed on ticket is 35GBP.
This is a theft
24 maja 2018
Opinia niezależna
Odpowiedź od Seatwave
Hi Tamar,
Thank you for your review, we really do appreciate your feedback.
The prices of tickets are set by their individual seller at the price they want to sell the ticket for. Sellers will often compete with each other to sell their tickets – so you can take advantage of the best price at the time of purchase.
We always display the face value during the checkout process so you can make an informed decision.
If you have any more questions please don’t hesitate to get back in touch.
Kind regards,
Seatwave Team
Easy to use
Easy to use and understand and really useful in case you manage to sell the tickets. I think the rate they take is quite high but it also gives you security which is really useful
23 maja 2018
Opinia niezależna
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