I had to contact the store to ask when delivery would be to be informed it was a week later and I should have received a text to notify me I never received the text. However was kept up to date with delivery to the point I got a 40 minute slot and the delivery arrive within that slot.

Steven and Kai arrived at our house prompt. Moved furniture into our house without any damage.
Very polite and everything sorted within 20 to 30 minutes.

Prompt delivery and build of furniture by two good guys.

Very helpful salesman without pressure.

During two visits to the sore your sales advisor (Steve) was eager to understand our requirements and then patiently guided us through the large range of styles and fabrics making it relatively easy for us to arrive at our final choice.

Two good polite delivery lads nothing to much bother.

The delivery experience was fantastic from beginning to end. The communication prior to delivery date was excellent. I received a text and Email on morning of delivery with a shorter window and tracking link. Delivery driver rang me when they were 15 minutes away. They were both friendly and efficient and explained everything in detail. Excellent 5 star service!
I would also like to thank Dave from Team Valley, Gateshead store. He was extremely helpful in store when my husband & I were browsing. There was no pressure or hard sell, allowed us to browse and left us to call on him for help and advice. He was brilliant. A fabulous store too with the most gorgeous aroma when you walk in.

Very helpful, told us everything we needed to know.

Warm welcoming staff who were extremely helpful and knowledgeable.

From ordering to delivery everything went perfect. 2 lads who delivered were very helpful and professional,

Warm friendly member of staff. Think we could have been offered an incentive as not taking finance! Will wait for delivery to comment on satisfaction with quality and further service

Experience was helpful and felt no pressure.

The service

Delivery team were great ! Nice and pleasant young lads ! Very helpful!

Staff were brilliant and so helpful.

Service in store and on delivery was excellent.

I was treated with due respect and with a professional manner from when I entered the Store until I left, and the atmosphere was very lay back and welcoming.

I was left alone to browse which is a good thing for I went into a bigger store and he kept following me around, so I walked out of that one in Gateshead. The gentleman in Team Valley was lovely and everything was done to perfection and swiftly. Thank you

Staff at the Team valley store Gateshead were absolutely fantastic, didn't pressure or keep coming over to look at sofas. The greeting when entering store extremely polite and professional and when it came to the final decision on colours ect were fantastic in helping. 1000% reccomend this store.