poltronesofà - Southampton Recenzje 

2966
Wynik TrustScore: 4.5 na 5

4,6

Unit 1B Hedge End Retail Park, Hedge End, SO30 4RT Southampton, Hampshire,, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Made a repeat buy of the Ethan now Eldwick sofa plus the Maer sofa for another room as our recliner has been excellent. It’s nice to see the same team still working in the store. All very helpful and... Zobacz więcej

Oceniono na 5 z 5

The lady that dealt with us was very professional and knowledgeable and not pushy sales either. She went through everything and was a pleasure to deal with, hopefully the rest of the experience will b... Zobacz więcej

Oceniono na 5 z 5

Fantastic service from top to toes, and such a great choice of suites. The delivery guys were super experienced and friendly. All setup in 20 minutes and now we can enjoy our new gorgeous Italian mad... Zobacz więcej

Oceniono na 1 z 5

Furniture was damaged when it arrived and this was annotated on the delivery note. The driver took photos and said he would report it. I phoned Poltronesofa straight after and got a run around before... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep meblowy

O poltronesofà - Southampton

Napisane przez firmę

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Napisane przez firmę


Dane kontaktowe

  • Unit 1B Hedge End Retail Park, Hedge End, SO30 4RT, Southampton, Hampshire,, Zjednoczone Królestwo

  • 0191 731 3300

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

3 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,6

Wszystkie recenzje

(2966)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 17 380

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Oceniono na 4 z 5

staff at the furniture centre very…

staff at the furniture centre very helpful and answered all questions we had

7 lipca 2026
Logo poltronesofà - Southampton

Odpowiedź od poltronesofà - Southampton

Good Afternoon Michael,

I hope you are well and thank you for your review.

We’re pleased to see that you had a positive experience with us and found the team to be helpful.
If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback. If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Oceniono na 4 z 5

The sales and delivery were excellent…

The sales and delivery were excellent however the furniture has some floors in the stitching which needs to be resolved , the furniture was delivered on 10/7 and have tried to advise customer care which is closed until 13/7 hence reporting the problem with my review.

11 lipca 2026
Logo poltronesofà - Southampton

Odpowiedź od poltronesofà - Southampton

Good Afternoon David,

I hope you are well and thank you for your review.

I am pleased to see that you were happy with the service from the team in store and the delivery crew however I apologise that there is a concern with the stitching.

We have received your contact form so thank you for sending over the required information.
A service has been raised and passed over to the technicians at Emmiera who will contact you over the next 2-3 days regarding the next steps.
Please accept my apologises for this as I can appreciate how disappointing it must have been.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Oceniono na 4 z 5

Very pleased with the news sofa and the…

Very pleased with the news sofa and the two lads that delivered it were great the only downside was having to wait three months for delivery

11 lipca 2026
Logo poltronesofà - Southampton

Odpowiedź od poltronesofà - Southampton

Good Afternoon Mr Savell,

I hope you are well and thank you for your review.

I am pleased to see that your delivery went smoothly however I am sorry that the delivery was a little longer than you may have hoped for.
All furniture is made to order which is reflected in the estimated lead times that we provide.

Thank you for your order with us and we hope that you are enjoying your new furniture.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Oceniono na 5 z 5

Corsina 3 seater sofa…

Friendly and knit staff at the store - Fair price for the sofa with an added bonus of free delivery - good communication from delivery team giving a 1 hour time slot and real time tracking - delivery guys were friendly and the sofa was delivered and assembled quickly and efficiently

11 lipca 2026
Oceniono na 4 z 5

The delivery was great after the first…

The delivery was great after the first delivery date was cancelled with little notice and a vague reason however the two delivery men were excellent took care bring the settees in and assembled them with care

11 lipca 2026
Logo poltronesofà - Southampton

Odpowiedź od poltronesofà - Southampton

Good Afternoon,

I hope you are well and thank you for your review.

First of all I am very sorry that your initial delivery date was cancelled at short notice and apologise for any inconvenience that this may have caused you.
I am pleased that when the goods were delivered this did go smoothly and you were happy with the service from the team.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Oceniono na 5 z 5

The whole experience from the store to…

The whole experience from the store to delivery was generally very good.
They gave us a rough date of delivery and then they contacted us with a confirmed date close to delivery.
The delivery team contacted us and gave us a time and delivered within their timescale, which was very good. My only bad point was the delivery team weren't a very happy crew, and not very talkative. Yes they delivered and assembled the suite, but there customer facing skills need to be upgraded.

9 lipca 2026
Oceniono na 4 z 5

Knowledgeable and welcoming

Knowledgeable and welcoming- Jamie was helpful in taking time to listen to what we were looking for and showing a range of styles and options without rushing.

It would be helpful to take samples of the colours home to test in home environments- just hope the colour will be ok as once ordered there is no opportunity to change or cancel after the initial 48 hours from ordering.

2 lipca 2026
Logo poltronesofà - Southampton

Odpowiedź od poltronesofà - Southampton

Ciao Joanne,

I hope you are well and thank you for taking the time to leave us your review.

I am pleased that you had a positive experience in store with Jamie and found the service to be welcoming.

I am very sorry that we do not have the option of taking a swatch home and understand how helpful this can be. I will certainly pass on your comments to the relevant teams as this helps us to improve moving forward.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Oceniono na 5 z 5

We were greeted by Jamie at hedge end…

We were greeted by Jamie at hedge end store. He was brilliantly attentive and very knowledgeable. He stayed with us and helped us decide what was best for my back issues and shortness.
He is a great salesman who understands the need to treat customers how they want to be treated and I very much enjoyed the experience. I knew I would buy a sofa the minute he greeted us. A salesman that’s worth his weight in gold.

7 lipca 2026
Oceniono na 5 z 5

We had talked about changing our three…

We had talked about changing our three piece suite and just dropped into SCS to browse what might be a suitable replacement. We looked at a leather settee and talked to the salesman John about it. It seemed that we could do a swop on an interest frre credit agreement over 4 years at less than £80 per month so we decided to go ahead with this.

3 lipca 2026
Oceniono na 5 z 5

Your delivery men were very pleasent…

Your delivery men were very pleasent and frendly consideration for the property the base was in first were the legs were put on and pads then second staff member delivered the back all was fitted no problem then phits tsken of place put in and we were happy with the delivery experience

7 lipca 2026
Oceniono na 1 z 5

The two guys were grumpy and rude

The two guys were grumpy and rude. They were annoyed that they had to take the sofa round the back to get it in the house. They were careless and rushed opening the packaging. He was opening it so fast I thought he was going to cut into the sofa! The other guy then brought another sofa into the house. They thought I had ordered two. They then had to take the second sofa out again. Very grumpy, rude and no communication from them the whole time they were here.

5 lipca 2026
Logo poltronesofà - Southampton

Odpowiedź od poltronesofà - Southampton

Good Morning Mrs Parker-gifford,

I hope you are well and thank you for taking the time to leave us your review.

I am very sorry that you were disappointed in the service from our delivery crew on the day.
We do expect that the team are friendly, professional and helpful at all times and apologise that this was not the case for yourself.

I will certainly pass on your comments to our Distribution Centre, to help us improve moving forward.

Thank you for your order with us and we hope that you are enjoying your new furniture.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

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