Sofa & chair where delivered 30 minutes earlier than was stated in the email. The men were professional and friendly. There were no issues putting the items together. Great experience. The sofa & c... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Service on purchase was ok, needed to find someone despite having spent 10 minutes looking about the shop. Deliver service was excellent. The guys were friendly and helpful making sure furniture was w... Zobacz więcej
Reakcja na opinię
We were kept informed every step of the way on how long our new suite would take and then what date and time it was going to be delivered. The two young men were very pleasant, respectful and profess... Zobacz więcej
Sean and Paul delivered our new suite yesterday and were excellent. They were very polite, checked the route to our living room prior to starting unpacking the suite and worked quickly to complete th... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O poltronesofà - South Shields
Napisane przez firmę
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Napisane przez firmę
Dane kontaktowe
Crossgate, 0, NE33 5QX, South Shields, Tyne and Wear,, Zjednoczone Królestwo
- 0191 731 3300
4,7
Doskonała
730 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Lack of interest
They couldn’t get the settee in the house, one of the delivery drivers showed no interest, me and my wife managed to get it in
25 kwietnia 2024
Opinia niezależna
Odpowiedź od poltronesofà - South Shields
Good Afternoon Colin,
I hope you are well and thank you for taking the time to leave us your review.
We are very sorry to see that you have rated us as 1* on this occasion, and that your experience did not meet your expectations.
Please could you send a screenshot of your review to socialmedia@scs.co.uk along with your postcode and first line of address, so that we can locate your account and look into this further for you.
Kind Regards
Nicole
Customer Experience | ScS
Brilliant Service
Brilliant service from start to finish even with issues. Bought an ex display model initially and needed the foams replacing after 6 months. Foam went again shortly after along with the lumbar support area so we chose another sofa as a replacement. I honestly can't fault the customer service given at any point. They have been brilliant in sorting us out and hopefully our new sofa is right for us. Excellent delivery service with plenty communication and tracking.
24 kwietnia 2024
Opinia niezależna
Odpowiedź od poltronesofà - South Shields
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Excellent friendly customer service!!!
Excellent friendly customer service!!!
The lads were lovely, worked well together and made the whole experience stress free for my 81 year old mother. They even took the plastic wrappers off in a way I could use them again to wrap the old sofas up for the council to collect. Thank you 😊
16 kwietnia 2024
Opinia niezależna
Odpowiedź od poltronesofà - South Shields
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Julie from your South Shields branch…
Julie from your South Shields branch was extremely helpful when I purchased a couple of items of furniture.
7 kwietnia 2024
Odpowiedź od poltronesofà - South Shields
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great customer service
Great customer service, very friendly staff, nice coffee too (very important).
4 kwietnia 2024
Odpowiedź od poltronesofà - South Shields
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
riendly ,knowledgeable and made the…
Friendly ,knowledgeable and made the whole process of buying a sofa very enjoyable .
29 marca 2024
Odpowiedź od poltronesofà - South Shields
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Good honest helpful staff helping make…
Good honest helpful staff helping make the best choice and not trying to force the most expensive items on you.
2 kwietnia 2024
Odpowiedź od poltronesofà - South Shields
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Such a relaxing non pressured…would recommend
Such a relaxing non pressured experience
Russ store manager was attentive and a hub of information
Ordered and paid a deposit
12 week wait
Would recommend
30 marca 2024
Competent Staff!
All was good with the delivery staff, Paul & Carlton keeping me informed of the time that my Items will be delivered..
20 marca 2024
Opinia niezależna
Good service
21 marca 2024
You had what I wanted at a price that…
You had what I wanted at a price that was alright.
17 marca 2024
South Shields store
No parking available at store. Had to correct the sales agent on his calculation, not good.
25 marca 2024
Odpowiedź od poltronesofà - South Shields
Good Morning,
I hope you are well and thank you for your 3* review.
We are very sorry to see that your experience has not met your expectations on this occasion and we will certainly pass on your feedback to the store to help us improve our service moving forward.
We do appreciate your order with us and will be in touch when this is ready for delivery.
Take care and we look forward to speaking with you.
Kind Regards,
Lynsey - ScS Social Media Team
Odpowiedź od poltronesofà - South Shields
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Thank you ☺️
Thank you so much lovly staff very welcoming very helpful loved their company while deciding on our sofa thank you so much
Julie and colleague
13 marca 2024
Opinia niezależna
Odpowiedź od poltronesofà - South Shields
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Staff member was extremely helpful and…
Staff member was extremely helpful and friendly and great In showing me around the products that SCS have on offer
22 marca 2024
Odpowiedź od poltronesofà - South Shields
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
EXCEPTIONAL SERVICE
The saleslady was extremely helpful,and knowledgeable. I am disabled and she assisted me with the stairs, offerred good advice about appropriate seating for my needs and didn't try to force us to buy. She even let us out of the side door to save us going down the stairs on the way. Exceptional service.
21 marca 2024
Odpowiedź od poltronesofà - South Shields
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Got our new sofa delivered today Bobby…
Got our new sofa delivered today Bobby and Kai where very knowledgeable, helpful and friendly.
7 marca 2024
Opinia niezależna
Jimmy and craig that delivered…
The lads jimmy and craig that delivered my sofa were both excellent they explained everything from start to finish pair of cracking lads
7 marca 2024
Opinia niezależna
The delivery crew
The delivery crew were very friendly and efficient. They arrived on time and had everything in place in no time
2 marca 2024
Opinia niezależna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.