The delivery itself was actually 5*. Two person delivery. Extremely experienced and very careful with installation. Most efficient and approachable. Could not ask for better. I downgraded to 4* due to... Zobacz więcej
Reakcja na opinię
Lokalizacja
Zmień lokalizacjęRegent Place Retail Park, Derby Road, LE11 5AB Loughborough, Leicestershire,, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Very professional, kept updated the whole time and delivered when stated. We were missing the self adhesive glides and recliner cups but the driver had some of the self adhesive parts which they pro... Zobacz więcej
As soon as we entered the shop we felt welcome and put at ease by the sales person. Who was very informative, friendly and approachable. Looking around at our own pace and when we needed help we s... Zobacz więcej
From the my wife and I walked in we were greeted and welcomed by staff . There was no pressure on buying furtiniture. The whole experience the paperwork completed and making payment was really str... Zobacz więcej
Informacje dotyczące firmy
O poltronesofà - Loughborough
Napisane przez firmę
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Napisane przez firmę
Dane kontaktowe
Regent Place Retail Park, Derby Road, LE11 5AB, Loughborough, Leicestershire,, Zjednoczone Królestwo
- 01509 631800
4,5
Doskonała
978 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Może korzystać z AI, aby udzielać odpowiedziCzytaj więcej
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
The delivery itself was actually 5*
The delivery itself was actually 5*. Two person delivery. Extremely experienced and very careful with installation. Most efficient and approachable. Could not ask for better. I downgraded to 4* due to the logistics of having to get up pre 7.00am (I am 70 + year old) for a text to give an actual time frame for the delivery. As it turned out This early start was not really necessary as delivery was eventually approx 11.30am. Furniture was beautiful and far nicer than I imagined.Brilliant fit and so comfortable.4 days since delivery and no cat damage. That is a first for any furniture I have ever had.
25 lipca 2026
Odpowiedź od poltronesofà - Loughborough
Good Afternoon,
Thank you for your review.
We’re pleased to hear you had a positive experience with us and that the delivery itself was 5* with the drivers being very careful with installation reflecting their experience.
I am sorry to see that the logistics side let us down on this occasion with the early start not being required due to receiving mid-morning. I can appreciate how frustrating this must have been.
I am pleased to see that you are happy with your furniture and that it surpasses your expectations.
I am also glad to see that your cat seems to be enjoying the furniture too with no damage being caused by them - I hope it stays this way and that you continue to enjoy your furniture.
Warmest Regards,
Lauren - Poltronesofà at ScS
Social Media Team
On time 2 great polite hardworking…
On time 2 great polite hardworking guys. Defo worth the money. They are an asset to your company. Very pleased.
24 lipca 2026
Good communication
Good communication system providing sufficient time to ensure that the furniture(s) are received.
25 lipca 2026
Odpowiedź od poltronesofà - Loughborough
Good Morning
I hope you are well and thank you for taking your time to leave us a review
I am please to see that you have received a positive experience with ourselves and that you found the communication system good with it providing sufficient time for the furniture to be received.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback. If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Warmest Regards,
Lauren - Poltronesofà at ScS
Social Media Team
Sorry forgot his name.
The staff i deal with was so welcoming. As I am disabled he made everything easy for me to get around such a lager store. I was so pleased with the support and service. That's why I brought one. Shop there they are so helpful, and not pushy.
24 lipca 2026
Very pleased
Very good from start to finish 👍🏻Staff very helpful with a quick delivery. Very pleased with the purchase
16 lipca 2026
Nicely spacious show room
Nicely spacious show room. Ollie was very helpful and sorted us with a new sofa.
Bagged a bargain! Very happy 😃
19 lipca 2026
Experience great
I found the assistant was very helpful and didn't push you to buy. He was very polite. The delivery men where also very polite and caring people
11 lipca 2026
Great service
Great service, knowledgeable staff. Perfect delivery by pleasant and friendly staff
11 lipca 2026
The communication of the delivery date…
The communication of the delivery date and time was excellent, and I received a call from the delivery men half an hour before they arrived. The delivery was on time, efficient and speedy and they tidied up and took away all the packaging. As an older person I would have preferred a little more clarity about the battery pack and its relationship to the adaptor and the controls, but it didn’t take me long to work it out once I’d had my furniture in my house for 24 hours!
11 lipca 2026
Easy to order in store
Easy to order in store. Lots of fabric choice. Delivered on time. Beautiful chair
7 lipca 2026
Odpowiedź od poltronesofà - Loughborough
Ciao Sylvie,
I hope you are well and thank you for your review.
We’re pleased to hear you had a positive experience with us.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
All round service from ordering to…
All round service from ordering to delivering . Professionally delivered .
9 lipca 2026
Excellent experience buying from this…
Excellent experience buying from this company. Everything happened when they said it would.100% recommend
9 lipca 2026
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.