Our customer service man Raj, was an absolutely wonderful gentleman. He was the epitomy of great customer service!! He was friendly, helpful, funny, informative, not pushy at all. He was professional... Zobacz więcej
Lokalizacja
Zmień lokalizacjęUnit F Fosse Retail Park, Everard Way, LE19 1UT Leicester, Leicestershire,, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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I could not take delivery of the sofa and chair myself as my husband had been taken into hospital but my granddaughter did ... everything went well and we are delighted with the furniture ..... thank... Zobacz więcej
The actual delivery went smoothly, but the changing of delivery time slots throughout the day was shoddy. Not the drivers fault but the logistics were poor. Those poor drivers were sent almost past ou... Zobacz więcej
Reakcja na opinię
Dave & Marvin were very nice .rang me an hour before delivery . Super efficient and made sure everything was working ok with the sofa .
Informacje dotyczące firmy
O Poltronesofa - Leicester
Napisane przez firmę
Poltronesofa
Visit PoltronesofaPoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
It’s so easy to order; we have 100 stores nationwide, find your local store at www.scs.co.uk/stores. Alternatively, you can order any sofa range online at www.scs.co.uk or call our online sales team direct on 0800 7310048, who can help you choose the perfect sofa.
Napisane przez firmę
Dane kontaktowe
Unit F Fosse Retail Park, Everard Way, LE19 1UT, Leicester, Leicestershire,, Zjednoczone Królestwo
- 0191 731 3300
4,5
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Excellent service from start to finish hopefully suite arrives on time
Excellent service from start to finish, hopefully suite arrives on
9 lipca 2026
Dave & Marvin were very nice .rang me…
Dave & Marvin were very nice .rang me an hour before delivery . Super efficient and made sure everything was working ok with the sofa .
9 lipca 2026
Excellent customer service
The sales lady was incredibly personable & helped convince my daughter who was unsure of the colour. She made the experience of buying a sofa very easy!
5 lipca 2026
great service
5 lipca 2026
Our customer service man Raj
Our customer service man Raj, was an absolutely wonderful gentleman. He was the epitomy of great customer service!! He was friendly, helpful, funny, informative, not pushy at all. He was professional without being too formal. We were offered a drink by another customer service man. We found what we wanted and the transaction went through. It was an absolutely wonderful experience. And to think we thought we had found our ideal sofa in the shop next door, that was more expensive!!!
I would 100% recommend this store. Can't wait for our new sofa to arrive 😍
4 lipca 2026
I could not take delivery of the sofa…
I could not take delivery of the sofa and chair myself as my husband had been taken into hospital but my granddaughter did ... everything went well and we are delighted with the furniture ..... thank you
3 lipca 2026
Gentleman who served us was very…
Gentleman who served us was very helpful and knowledgeable
3 lipca 2026
Had to wait awhile 4 delivery but once…
Had to wait awhile 4 delivery but once it was ready 4 delivery kept up to date and delivery men very helpful and friendly
1 lipca 2026
Może korzystać z AI, aby udzielać odpowiedziCzytaj więcej
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
We are very disappointed with service…
We are very disappointed with service provided by Manager of leicester branch called Mr. ALI. He messed up with my address for delivery. In first he put financial address on delivery address. Then he asked for proof of address to change delivery address and then he put first line of address is correct and post code wrong. So he made my delivery 3 weeks late than they have arranged in first. I really appreciate and happy with the store sales boy called Taha. He gave us good sales service when we visited but disappointed with the manager. And main important thing is he never come over the phone and try to solve the problem. Mr. Ali is very bad manager. Thank you Scs. Never recommend others.
1 lipca 2026
Odpowiedź od Poltronesofa - Leicester
Good Morning Abdul,
I hope you are well.
Thank you for taking the time to leave us your review and for sharing your feedback.
I am very sorry to read about the issues experienced with your address and the delay that this caused with your delivery going ahead.
We understand how frustrating this must have been for you and apologise sincerely for any inconvenience caused.
We hope that you are happy with your furniture now this has been delivered.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Poor logistical planning for delivery
The actual delivery went smoothly, but the changing of delivery time slots throughout the day was shoddy. Not the drivers fault but the logistics were poor. Those poor drivers were sent almost past our house to another delivery. They were as frustrated as we were!
2 lipca 2026
Odpowiedź od Poltronesofa - Leicester
Ciao Lisa,
I hope you are well and thank you for taking the time to leave us your review.
I am pleased to see that your delivery did go smoothly however I am sorry that the times were changed throughout the day.
We do advise that any timeslots provided are estimated however I will ensure that your comments are passed on to our Distribution Centre team, to help us improve moving forward.
Please accept my apologies for any inconvenience that this may have caused you.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Anita knew her job very well and we…
Anita knew her job very well and we were very happy to deal with her
3 lipca 2026
Came within time frame was friendly and…
Came within time frame was friendly and didn't take long to put settee together
3 lipca 2026
The day of arrival
The day of arrival, they arrived nice and early in the day, so I could do other things afterwards.
They worked efficiently and were polite and cheerful.
1 lipca 2026
Very nice crew set everything up and…
Very nice crew set everything up and removed all packaging great service
1 lipca 2026
New Sofa and Chair
Very pleased with our new sofa and chair. Great quality and fits perfectly into the living room.
25 czerwca 2026
We visited the store at Fosse Park in…
We visited the store at Fosse Park in Leicester
Brilliant service from Abdul and Ali
29 czerwca 2026
Keep up the good work excellent from start to finish
Excellent service from entering the store to having furniture delivered D G Voss
27 czerwca 2026
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