Knew our dimensions of the new sofa we wanted to hopefully find and had done our homework online at all the usual retail outlets but everything was far too big/deep for our room or just not suitable, so that saved lots of time trudging round the shops.

Spied one on the SCS website (the Tiverton) and so went to check it out at Greyhound park Chester. Jack greeted us and served us throughout our lengthy stay of about 2hrs as we liked what we were seeing and SCS had vastly improved since the last time we had visited years ago. We took our time, put lots of questions to Jack and he was brilliant and definitely deserves a mention here. He wasn’t pushy and was very knowledgeable despite being fairly new to the store itself. We could see all the samples of the fabrics and leathers and were told they can do anything we opted for….wasn’t like the old fashioned books where you could have it in one style but not in another etc…. and therefore limited. So we picked the leather of choice and colour, even made sure by looking at the sample in daylight and went ahead and ordered. Given a delivery estimate there and then and true to their word it has happened …. 3 days earlier in fact. We were given enough notice, via phone calls and texts and delivery itself went very smooth. Peter and John were brilliant taking their time not to damage anything and we can’t fault them.

Overall we can’t recommend the new SCS highly enough, it has moved with the times and all the staff at Greyhound park were very helpful as we rang a couple of times and requests were always actioned.
Excellent, thank you……very happy customers.

If ever we need after sales help then I’d hope that too would be just as good, keep it up guys!

I would never use SCS again. I had an appalling experience with them after I ordered a corner couch back in July (its only just been delivered!). When I purchased the couch at the Chester store, I was told there would be a 6 week wait for delivery. In September I recieved a text confirming the delivery date would be 10th October, which was 13 weeks after I ordered the couch. I arranged for the British Heart Foundation to pick up my previous couches a few days before my new one was due to be delivered, and used a deck chair in my lounge in the interim.

However, I then recieved a text from SCS stating the delivery was cancelled and they couldn't give me a new date. I called their customer support line and the store but no-one could give me an explanation or new date. In the subsequent days I got a text stating delivery would be on 16th October which was a relief because I'm an old age pensioner and live on my own so felt quite helpless. My back was also in pain from sitting on a deck chair. A few days later I got a text saying that delivery was cancelled again. Then a day or two after that I got a text reconfirming it. Then a text cancelling it again. Then a day later I got another text reconfirming it!! And then it was cancelled on the day. It was all very confusing and stressful. I didn't hear from them for weeks after that and got no guidance from customer service when I called. I ended up buying some chairs from a charity shop to use as a stop gap.

Eventually the couch was delivered on 11th November. Throughout this experience I recieved no help from customer service despite multiple calls, no useful explanation from the store when I called, and no offer of compensation or additional support despite asking for help as I had no living room furniture due to their delivery delays. They are completely unreliable and they don't put customers first.

Great Delivery and assembly service, however, feel abit done over by the sales rep from SCS, bought a modular sofa, explained that sometimes we may want to remove the media center module. rep said this was doable,(it is NOT) also feeling ripped off, as was sold sliders for ease of moving and to not cause damage, I was expecting something far more substantial considering the cost, only to discover they're cheap plastic clips, ones that could be bought from amazon for less than a tenth of the cost. Left a sour taste, will not recommend to use SCS again for this alone.

Great service from Tristan at the Chester branch, clear communication and options showed in the showroom. Post order communication very minimal but still kept to the date discussed without any issues.
Delivery guys were efficient and quick with delivery.

Sales were fabulous, delivery on date ,The delivery lads were on time, very tidy and professional, no fuss and very pleasant, excellent overall

Excellent communication

Although the 3 piece suite is lovely the shop in Chester was all about what they could add on to bill they did not tell us they had charged us for leather cleaning kit £59.00 pounds did email company but they never got back in touch with us so be careful when ordering check what they have added on and don't buy the leather cleaning kit we found same one for £15.00 elsewhere

Sofa bed delivered at time stated. Very efficient delivery men, showed us the sofabed working.

Nice and polite manner

Very happy with the delivery of my new suite today. Very good communication regarding delivery time. The delivery team, Peter & George, were friendly & courteous and assembled my suite quickly.

Great Communication by both sales team and delivery team.
Lovely sofa - exactly as I saw it in the showroom.
Thanks to Jack for your patience and help in choosing a sofa.
I will 100% recommend SCS.
Thank you!

Recently spent over £5000 in July on 2 corner sofas for my new home.
They were delivered on Thursday 2nd October.
One of the sofas is the wrong colour. The paperwork matches the label on the sofa delivered so as far as SCS are concerned that’s it! They are not bothered that we are saying the colour is wrong. They are not bothered that what we received is not what the salesperson in the shop showed us when we placed our order. They are not bothered that something has gone wrong and we are extremely unhappy.
Up until point of delivery I had been happy with the service from SCS, however now that it is evident that they have made a mistake, they are refusing to take ownership of it and hiding behind ‘facts’ that have been created by their error.

Be very careful when buying from SCS, we have usually bought our sofas from DFS and will be going back to them in the future. We do not trust SCS. We have lost £2,800 on this sofa and SCS refuse to acknowledge their mistake.

They also told us not to bother going to their head office with our concerns as they won’t do anything about it.

**UPDATE!!!**
In response to your reply….what part of ‘the sofa we received is not the colour we were shown at point of sale’ do you not understand????

The salesperson has ordered the colour they thought it was obviously and we took their word in good faith!

It’s clearly not right, a mistake has been made and you refuse to own Up to it!

Macadamia 09 is not moon white.
But at point of sale we were told that moon white is actually called macadamia 09 and not to worry!!!which we believed, how stupid of us to believe this as now we have the sofa in our home that is clearly not what we seen in the shop at the point of sale. We feel misled and have been misold by SCS
Why would we complain if there was no reason?
We have spent over £5000 and have been treated terribly.
SCS do not reply to emails and are literally not bothered!

Excellent service from SCS
Very pleased with my Lazenby sofa & footstool and the Celletta armchair. Instore staff were great as were delivery drivers.

Sales staff were very helpful and patient in the shop at Chester. Our order arrived on time and as expected. Delivery staff were efficient, kept us updated with their eta and showed us everything we needed to know. Very pleased with our sofa and chair. We chose SCS because of the choice in colour and fabric and have not been disappointed.

Your delivery drivers had no respect for a sofa that cost me over 2k just dragged it across stones.. didn't even attempt to put it in property just said it will fit and left.. was more worried about his early finish as its friday..

The guys were on time very polite and professional would definitely recommend this company

Full an honest review went to the Chester store the sales people where amazing in fact so good we took we took my 81 old dad back the next day to purchase new sofas for his house. Peter and John arrived this morning to deliver the sofas they were ace and quick and everything went smoothly.
Negative is the call center we agreed when we brought the sofas if they arrived before the 15th we would take them that was 6 weeks ago unfortunately since then I had serious health problems and was going into hospital for an operation I received a text advising that sofas where being delivered on the 6th the day of my op called advising I couldn’t do that date but I could do the 11th and explained why to be advised not my problem you sign a contract saying you would take earlier would let me speak to a supervisor the attitude stunk after a lot of discussion it was agreed I couldn’t pay for a Saturday delivery which I had not problem with but to be told I know ur I’ll but not my problem soured the whole thing they really need to look at there call centre staff customer service as this completely let them down

Delivery guys were very friendly, very quick, very careful to assemble. Top class.

The Gentleman that helped us Tristan was so helpful and explained about the leather as I wanted leather sofas.
We went for lunch to think about which sofas I wanted and went back and Tristan helped me through until I decided which one I wanted. I am very happy with the experience and Tristan was amazing. Thank you Tristan.

Very disappointed with the atmosphere and general customer service

Everything was fabulous except for the wait times for the sofa and chair.