Not happy with my order as there is no proper process as the delivery person says there is problem with the product how can they send it to me . Looks like there is no quality control department in Sc... Zobacz więcej
Reakcja na opinię
Lokalizacja
Zmień lokalizacjęUnit 5 Beckton Triangle Retail Park, Claps Gate Lane, E6 6LH London, Essex,, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Sofas came when expected. Plenty of messages advising of the time of arrival. They even came a bit earlier. The sofas are beautiful made and just what I ordered. Delivery people were quick in put... Zobacz więcej
Outstanding quality service ordered with Shah in Beckton, London. Took his time and insight with his colleague who gave a fantastic level of insight into the product chosen as well has 5 year pa... Zobacz więcej
Staff in store were very helpful and polite.offering to help and give advise if needed. Not too in your face while browsing Sofa arrived on time and date expected Delivery driver was very efficient... Zobacz więcej
Informacje dotyczące firmy
O poltronesofà - Beckton
Napisane przez firmę
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Napisane przez firmę
Dane kontaktowe
Unit 5 Beckton Triangle Retail Park, Claps Gate Lane, E6 6LH, London, Essex,, Zjednoczone Królestwo
- 020 8709 1880
4,0
Dobra
1 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od poltronesofà - Beckton
Ciao Dennis.
Thank you very much for speaking with me this morning.
We really appreciate your feedback and are happy that you had a positive experience in store.
As soon as your order is ready for delivery we will be in touch.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Very good from start to finish would…
Very good from start to finish would highly recommend my dad was very happy with the service
3 czerwca 2026
Excellent customer service
Staff in store were very helpful and polite.offering to help and give advise if needed. Not too in your face while browsing
Sofa arrived on time and date expected
Delivery driver was very efficient and had my reclining sofa installed in no time.
2 czerwca 2026
As we walk into scs we got a very good…
As we walk into scs we got a very good welcome the sales assistant was very helpful and polite we told him what we were looking for and what fabric he got us a bottle of water we sat down and discussed the price and the hole package we had a very good experience
3 czerwca 2026
Visit to ScS
We were welcome on the visit to ScS, allowed to spend as much time as needed. We were taken through the ordering process slowly. At the end, we asked for a swatch of the fabric design chosen but were told it is no longer provided. This was disappointing end to our otherwise good experience. I hope this changes.
26 maja 2026
Odpowiedź od poltronesofà - Beckton
Good Afternoon,
I hope you are well and thank you for your 4* review.
We are pleased to see that you had an overall positive experience on your recent visit to store.
I am sorry that we do not offer the fabric swatches and completely understand how helpful this option would be. I will certainly pass on your feedback to relevant teams.
Thank you for your order with us.
Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team
Excellent service from start to finish…
Excellent service from start to finish and very friendly sales people.
23 maja 2026
On time and very helpful men took all…
On time and very helpful men took all the packaging away left no mess
23 maja 2026
I ordered a 2 and 3 seater Calisese…
I ordered a 2 and 3 seater Calisese Stella560 was told they come apart so my 2 seater fit in. On delivery in March both were in one piece so unable to fit, room overcrowded. this was noted by the delivery man who said someone will call. I have sent in 4 complaint, heard nothing no call or email, went into shop last week was told Darren smith had said no further action, but no one could inform me of their decision.TERRIBLE SERVICE.
19 marca 2026
Opinia niezależna
Odpowiedź od poltronesofà - Beckton
Ciao Yvonne,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that you have rated us as 1* on this occasion.
Looking over your order I can see that all furniture was delivered into your home on 19/03/26. The photographs provided by the crew show that the goods are correct and match your order document.
If you do have any further questions that you would like to discuss with the store then please give them a call on 0191 7313300.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
The friendliness of the staff and how…
The friendliness of the staff and how helpfull they were.
7 maja 2026
Becton showroom was great
Becton showroom was great. Had plenty of sofas in stock for customers to try. Helpful sales people who were not pushy at all. We got a great discount too!
Still waiting for the delivery though, so jury is not out yet.
3 maja 2026
Not good at all very bad experience
Not good at all very bad experience
Deals in store can’t get in other store
Very rude manager doesn’t know how to talk to customers. Never recommend them.
7 maja 2026
Odpowiedź od poltronesofà - Beckton
Ciao Reddy,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that you feel disappointed in your experience in store and the service received from the store manager.
I am unsure on what deals had been discussed previously in another store however I can see that a free delivery offer along with a director agreed discount has been applied to the order that you placed.
Please accept my apologies if the outcome is not what you may have hoped for.
We will ensure that your comments are received by the store, to help us improve moving forward.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Brilliant all round
From customer service to sofa quality, I'm absolutely delighted. The advice and help given was non-stop and they made sure to accommodate all needs with delivery frame times etc. Special shout out to Shah as even where I made a mistake in my order, he was more than happy to adjust this from as soon as my email was received and gave me a call to confirm this as well as being very present from the get go. Sofas were delivered on time and well and can't have been more happy with my purchase.
20 kwietnia 2026
The staff were helpful courteous and…
The staff were helpful courteous and professional.
22 kwietnia 2026
The person seeing me was professional…
The person seeing me was professional very helpful and helped me in making a decision. He did not put any pressure on me to buy just good advice.
21 kwietnia 2026
Very professional and friendly staff
Very professional and friendly staff. Also very helpful and patient.
20 kwietnia 2026
Very Happy customer.
I am sorry I don’t remember the young man’s name but he was very helpful , there was’nt anything too much trouble. It was so nice to have someone to talk to and get advice. He was helpful in helping me to make the right choice. This was in Becton. 6th April, 2026
17 kwietnia 2026
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