Sofas came when expected. Plenty of messages advising of the time of arrival. They even came a bit earlier. The sofas are beautiful made and just what I ordered. Delivery people were quick in put... Zobacz więcej
Lokalizacja
Zmień lokalizacjęUnit 5 Beckton Triangle Retail Park, Claps Gate Lane, E6 6LH London, Essex,, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Great store, friendly staff. The sofa i chose looks fantastic and was in the sale so that was a bonus with no delivery fee. The delivery details were communicated well abd we got a call to say they w... Zobacz więcej
Don't shop here as it's a waste of time and it's just stressful. Lynsey you won't be able to do anything unless you can compensate for my wasted time and the stress of me chasing the beckton branch. S... Zobacz więcej
Reakcja na opinię
Outstanding quality service ordered with Shah in Beckton, London. Took his time and insight with his colleague who gave a fantastic level of insight into the product chosen as well has 5 year pa... Zobacz więcej
Informacje dotyczące firmy
O poltronesofà - Beckton
Napisane przez firmę
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Napisane przez firmę
Dane kontaktowe
Unit 5 Beckton Triangle Retail Park, Claps Gate Lane, E6 6LH, London, Essex,, Zjednoczone Królestwo
- 020 8709 1880
4,0
Dobra
1 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Looking for a sofa, start here!
Great store, friendly staff. The sofa i chose looks fantastic and was in the sale so that was a bonus with no delivery fee.
The delivery details were communicated well abd we got a call to say they were on the way.
19 lipca 2026
Happy me
Sofas came when expected. Plenty of messages advising of the time of arrival. They even came a bit earlier.
The sofas are beautiful made and just what I ordered. Delivery people were quick in putting the sofas together and clearing up all the packaging.
17 lipca 2026
Amazing service and lovely shop
Amazing service and lovely shop , David was very kind with us and did a great job .
16 lipca 2026
Great choice of lovely looking sofas
Great choice of lovely looking sofas, shakil was very helpful.
7 lipca 2026
Może korzystać z AI, aby udzielać odpowiedziCzytaj więcej
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Don't shop here as it's a waste of time…
Don't shop here as it's a waste of time and it's just stressful. Lynsey you won't be able to do anything unless you can compensate for my wasted time and the stress of me chasing the beckton branch. Sanjay and Shah both just talk alot but can't follow through with anything. It's a joke. I want a full refund and compensation
7 lipca 2026
Opinia niezależna
Odpowiedź od poltronesofà - Beckton
Good Morning Mohamed,
Thank you for your further review.
I can confirm that a service has now been raised regarding the concerns with your furniture, and your details passed to Emmiera who are the 3rd party technicians.
Once this has been reviewed, and we have a copy of the report our aftercare team will discuss any next steps with you.
We are very sorry for any upset or inconvenience caused.
Many thanks,
Poltronesofa at ScS
Social Media Team
When I visited Poltronesofa at Beckton
When I visited Poltronesofa at Beckton, I found the sofa that I liked was the one I purchased as the back of the sofa was higher compared to other sofa's. Very happy with it.
Delivery service was good and service was good.
Apart one problem - I found left hand rest that has top part has a gap but already booked for the visit. well organised.
4 lipca 2026
Odpowiedź od poltronesofà - Beckton
Ciao Hemlata,
I hope you are well and thank you for your review.
We really appreciate your feedback and its great to see that you had a positive experience overall.
I am sorry that there is a concern regarding the gap and can confirm that a technician will attend on 14/07/26 where they will look to resolve this for you as quickly as possible.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
The communication between the delivery…
The communication between the delivery staff was good, but unfortunately our order was not complete and another date has been organised for the second part. So that was disappointing.
26 czerwca 2026
Odpowiedź od poltronesofà - Beckton
Ciao Janice,
I hope you are well and thank you for taking the time to leave us your review.
I am sorry that your order was not fully completed when the initial delivery went ahead.
Looking over your details I can see that 2 separate orders were placed for your furniture. A date for 03/07 has been scheduled.
Thank you for your order with us and we hope that you will be happy with your furniture on arrival.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Odpowiedź od poltronesofà - Beckton
Good Afternoon,
I hope you are well and thank you for your review.
I am pleased to see that you had a positive experience with us regarding your recent delivery.
We have tried to call you today to see if there's we could have done differently to make it a 5-star experience, If so we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
The Store Manager was very rigid and…
The Store Manager was very rigid and hostile.
In saying this, the salesman was very helpful.
16 czerwca 2026
Odpowiedź od poltronesofà - Beckton
Ciao Cyprinne,
I hope you are well, thank you for taking the time to leave us your review and for the feedback regarding your experience in store.
I am very sorry that you were disappointed in the service from the store manager on your recent visit.
We do expect that the whole team are friendly, professional and helpful at all times, I will ensure that your comments are passed on, to help us improve our customer experience moving forward.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Odpowiedź od poltronesofà - Beckton
Ciao Dennis.
Thank you very much for speaking with me this morning.
We really appreciate your feedback and are happy that you had a positive experience in store.
As soon as your order is ready for delivery we will be in touch.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Very good from start to finish would…
Very good from start to finish would highly recommend my dad was very happy with the service
3 czerwca 2026
Excellent customer service
Staff in store were very helpful and polite.offering to help and give advise if needed. Not too in your face while browsing
Sofa arrived on time and date expected
Delivery driver was very efficient and had my reclining sofa installed in no time.
2 czerwca 2026
As we walk into scs we got a very good…
As we walk into scs we got a very good welcome the sales assistant was very helpful and polite we told him what we were looking for and what fabric he got us a bottle of water we sat down and discussed the price and the hole package we had a very good experience
3 czerwca 2026
Visit to ScS
We were welcome on the visit to ScS, allowed to spend as much time as needed. We were taken through the ordering process slowly. At the end, we asked for a swatch of the fabric design chosen but were told it is no longer provided. This was disappointing end to our otherwise good experience. I hope this changes.
26 maja 2026
Odpowiedź od poltronesofà - Beckton
Good Afternoon,
I hope you are well and thank you for your 4* review.
We are pleased to see that you had an overall positive experience on your recent visit to store.
I am sorry that we do not offer the fabric swatches and completely understand how helpful this option would be. I will certainly pass on your feedback to relevant teams.
Thank you for your order with us.
Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team
Excellent service from start to finish…
Excellent service from start to finish and very friendly sales people.
23 maja 2026
On time and very helpful men took all…
On time and very helpful men took all the packaging away left no mess
23 maja 2026
I ordered a 2 and 3 seater Calisese…
I ordered a 2 and 3 seater Calisese Stella560 was told they come apart so my 2 seater fit in. On delivery in March both were in one piece so unable to fit, room overcrowded. this was noted by the delivery man who said someone will call. I have sent in 4 complaint, heard nothing no call or email, went into shop last week was told Darren smith had said no further action, but no one could inform me of their decision.TERRIBLE SERVICE.
19 marca 2026
Opinia niezależna
Odpowiedź od poltronesofà - Beckton
Ciao Yvonne,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that you have rated us as 1* on this occasion.
Looking over your order I can see that all furniture was delivered into your home on 19/03/26. The photographs provided by the crew show that the goods are correct and match your order document.
If you do have any further questions that you would like to discuss with the store then please give them a call on 0191 7313300.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
The friendliness of the staff and how…
The friendliness of the staff and how helpfull they were.
7 maja 2026
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.