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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Another purchase, another CON!, I'm pursuing through my credit card Co' to have them removed and continually watched and excluded from the payment security companies, these practices need stopping. T... Zobacz więcej

Oceniono na 1 z 5

Beställde grejer den 1/10 och efter 6v tröttna jag på att vänta, får inga svar på mina mejl, eller kontaktförfrågningar, har jagat dom i snart 3 veckor och finns inga tecken på aktivitet. Jättetråkigt... Zobacz więcej

Oceniono na 1 z 5

Am 25.02.2024 habe ich eine Bestellung aufgegeben und auch gleichzeitig bezahlt. Laut Webseite sollte die Bestellung innerhalb 10-14 Arbeitstagen verschickt werden. Nach 17 Arbeitstagen Wartezeit habe... Zobacz więcej

Oceniono na 1 z 5

Själva doften är helt okej men flaskan och korken är bortom all kritik. Korken öppnas, vätskan läcker och den passar inte riktigt där den ska, åtminstone inte på min xc60. Och när vätskan läcker först... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z produktami dla zdrowia i urody

Napisane przez firmę

At ScentitLondon we believe that scents make sense and for that reason they should be available to you at the lowest price. We specialise in the distribution of authentic niche and designer fragrances as well as samples and discovery sets. We are proudly the only distributor of Dua fragrances in the UK and Europe.


Dane kontaktowe

1,8

Słaba

Wynik TrustScore: 2 na 5

170 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

1,8

Wszystkie recenzje

(170)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 5

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

The best

I am ordering from scenitlondon even before they had a website and I was always happy! I can't recommend them enough!

2 stycznia 2023
Oceniono na 1 z 5

ESTAFA / SCAM / FRAUD

Since shipments to Spain are managed through forward2me.com, buying in stentitlondon is a real scam, they neither send the packages nor return the money.
Any claim is completely ignored, 4 months of claims that have been a waste of time.
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Desde que los envíos a España los gestionan a través de forward2me.com comprar en stentitlondon es una auténtica estafa, ni envían los paquetes, ni devuelven el dinero.
Cualquier intento de solución lo ignoran completamente, 4 meses de reclamaciones que han sido una pérdida de tiempo.

EDIT:
I still buy perfumes in the UK with no problems with other companies, but you recommend a third-party service that is absolutely nonsense, and a waste of money, because they have higher return rates than what you are going to reimburse. As I say, a real nonsense.

12 sierpnia 2022
Logo Scentitlondon

Odpowiedź od Scentitlondon

Hi Alvaro, we’ve shipped thousands of orders to Spain in past and had several successful orders with you but due to rules in cosmetic parcel we no longer ship to Spain. Again your order was made using a third party courier service. We dispatched and successfully delivered your parcel to the UK address you provided and the courier is then responsible for repacking the order and shipping it to you. If anything has happened to the parcel please contact them. If it was our own in house courier we would issue a refund straight away but it is their responsibility to refund you if your parcel does not reach you. If you would like us to help you and contact them on your behalf please get in touch via our email and we can help you do so.

Oceniono na 1 z 5

BAD AFTER SERVICE

My pakkage was smelling very nice when arrived. When opening the pakkage the reason why was revealed. The bottle was leaking and about a fifth portion was gone.

ADDITION:

It is unacceptable that scentitlondon would ask a customer to reach out and resolve an issue from months ago,and then claiming that the problem cannot be addressed because it was not raised within 48 hours. This lack of attention to customer concerns shows a lack of concern for customer satisfaction.

31 sierpnia 2022
Logo Scentitlondon

Odpowiedź od Scentitlondon

Hi Anand, I’m very sorry to hear about your issue with your order with us. Please contact customer service and representative will be able to help resolve this right away.

Kind regards
Kojo

Oceniono na 2 z 5

Greedy company which have upped their…

Greedy company which have upped their prices like crazy to extort loyal customers. Some fragrances are very good others are very bad. £50 for 30ml haha. Crazy

16 grudnia 2022
Opinia niezależna
Logo Scentitlondon

Odpowiedź od Scentitlondon

Hi there Abu, hope you’re doing well, This is kojo here the director of Scentitlondon, can you please send us a email to see if we can help with your order with us. I’ve looked for details but can’t find any orders under the name provided here.

As a new business for the last 2 years we used a large amount of start up funds to have our products at a price extremely under market value. All we’ve done now is have it at a closer rate to the market value but it is still considerably lower than you would pay straight from the brands. I’ll use one product as an example, Forbidden 2 is $70 and £57 with us. Both companies then give discounts with Scentitlondon discount currently at up to 30% off. Yes the prices have gone up but we are now giving larger discounts too. Start up funding unfortunately can’t last forever which is the reason why as a small business we can’t afford to keep the prices at almost 40% under market value. To answer your questions no it hasn’t gone up because of greed and we are not extorting our customers. After discount are added you’ll find that our prices have gone up no more than 5%-10%.

If you have any questions regarding this please send us a message at info@scentitlondon.com
I’m always available to have a discussion and answer any questions you may have.

Kind regards,

Kojo

Oceniono na 1 z 5

Completely dissatisfied

I was very hopeful that my first order of a perfume, of which the original I have aspired to own for many months, but could not afford the hefty price-tag, would be a good one. The item was a pre-order so I had to wait longer than regular orders it seems, which I was happy to do. Sadly the perfume aroma disappears within less than 10 minutes! and I feel I have wasted a lot of money for nothing. Disappointed does not begin to describe how I feel. Cheated and wasted good money is more how I feel.

15 listopada 2022
Opinia niezależna
Logo Scentitlondon

Odpowiedź od Scentitlondon

Hi Judy, hope you’re doing well, I’m very sorry hear of your disappointment with you last order with us. Kindly contact our customer service email and we will be happy to help you there.

Regards

Millicent

Oceniono na 1 z 5

A scam on shipment

I bought a perfume with shipping through the company forward2me recommended by stentitlondon, and the package does not appear, nor does the money.
A month has passed and no one responds or gives solutions.
How is it Possible that the distributor of DUa Fragrances in the United Kingdom treats those of us who trust in their products like this?

7 listopada 2022
Oceniono na 5 z 5

Best site to secure your fragrances

Not only that they are the only site you can get Dua Fragrances here in UK, but from all my experience with fragrances sites so far, they are the best by miles.
Had an issue with some items that were out of stock, and I was able to replace them straight away, the customer service is 5* and the products that you receive are just top notch.
Well done guys and thank you for all your support.

28 października 2022
Oceniono na 5 z 5

Genuine item buy with confidence

Genuine item buy with confidence, quality fragrances, I got many compliments, the fragrance is very lasting, very good sillage ,
This is something I will keep buying as long as it is still in production ( not discontinued).

11 lipca 2022
Oceniono na 5 z 5

I recommend

Some fragrances are very expensive and you can can find them with a good price with Scentitlondon. the quality is almost the same and the costumer service is efficient

12 września 2022
Opinia niezależna
Oceniono na 5 z 5

3rd order from ScentitLondon

I have just raised my 3rd order in as many weeks and am hugely impressed with the quality of the products and the great customer service and communication I have received from them.

Particular thanks to Millicent who has been very helpful in correcting an order that I had made a mistake with.

8 października 2022
Opinia niezależna
Oceniono na 5 z 5

Great company and products.

I love Dua Scents,and have bought about 14 over the last 2 years. All have been long lasting and great. The Communication is also highly commended, and the payment methods are easy to navigate. I highly recommend the company, and have also told several friends and colleagues about them,after they have complimented the Aftershaves.A+Seller.

14 września 2022
Oceniono na 5 z 5

One night stand

One night stand : is an original creation by Dua , which blew me away, the opening might confuse you a bit as it seems the opening notes are fighting for dominance, but after 5 mins you have one of the best date night/winter fragances... Scentitlondon, services is to notch, communication excellent, and delivery is unbelievable, Next day delivery, was shocked when the post came with an order made a day before

25 sierpnia 2022
Opinia niezależna
Oceniono na 5 z 5

Great company to deal with

Fantastic company to deal with customer services are second to none forget to add the discount code or not spend enough for the discount!contact them add another no problem so quick & efficient.
Updates on delivery are clear & regular especially for some that are pre-order new fragrances so waiting to come into stock before being sent out

22 sierpnia 2022
Opinia niezależna

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