Scaramanga Recenzje 

515
Wynik TrustScore: 4.5 na 5

4,3

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Came across the Scaramanga website by accident. I've been trying to buy a small antique bedroom chest/box for some time and saw that they had an excellent selection available. Despite being wary of su... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

If you are looking for something special that will last, then Scaramanga is the place to buy. From bags, to airpod keyrings, to monogrammed wallets all made from the finest and uniquely grained leathe... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I own eleven bags and countless small leather goods from Scaramanga, and my collection keeps growing. Why? Excellent customer service, beautiful items which are made to last and look even better as... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Purchased a small Kadai Fire Bowl, expected dents, rust and repairs as part of it's character, but did not expect holes. The slightest pressure and you could easily push your finger through an area of... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z walizkami i torbami
  2. Sklep z dodatkami
  3. Projektant wnętrz
  4. Sklep z wyrobami skórzanymi

Informacje przekazane przez różne źródła zewnętrzne

Scaramanga was founded in June 2006 by Carl Morenikeji when he came across on old iconic vintage leather satchel whilst travelling in India. Inspired by the style and quality, he sought out artisans who would use the traditional methods and tools to recreate modern leather satchels. Additionally, he started sourcing vintage furniture and thus Scaramanga became what it is today; a lifestyle brand handcrafting classic leather bags and supplying unique vintage furniture. Although only a small team, Scaramanga currently have 2 large warehouses and a store open to the public in Fife, which you are welcome to visit at any time. Although only a small team we are all passionate about our products and were delighted to receive the Retail Business of the Year award in 2013.


Dane kontaktowe

4,3

Doskonała

Wynik TrustScore: 4.5 na 5

515 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,3

Wszystkie recenzje

(515)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 4

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Other companies should copy this customer experience

What a wonderful customer experience dealing with Scaramanga. As we move into a Post Pandemic world more and more companies are using it as an excuse for poor customer experience. NOT Scaramanga, brilliant from order to receiving the product. The attention to detail is simply impeccable, all the way down to a personal experience with who packed my items. Well done I wish other companies mirrored your business.

22 września 2021
Opinia niezależna
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Odpowiedź od Scaramanga

Thank you very much for your lovely review Ian, we're so pleased that you're happy with your order and our service!

Oceniono na 1 z 5

The shop is a dreadful mess

The shop is a dreadful mess. It looks okay at the onset but if they stock several of one type of product, then you can’t choose a specific item. I like to know exactly what product I’m buying but in this case, it’s basically a lucky dip. I bought two brick moulds and they were ok, with a bit of a funny touch in that the text at the bottom was matched with a name that appears on my payment. However I would have preferred Indian letters. I also got three chunky wooden photo frames because I was quite desperate for a specific rustic type that’s hard to come by, and basically took a chance without any idea of what I was going to get. All I knew was, they were ‘brown’. The result was ok as they are dark varnished ones, but there are paint marks and features I’m not so keen on. However the real disappointment was the lassi cup. They tell you to indicate which one you want but don’t tell you how. There are no numbers and there are several photos of all the cups they supposedly have in stock so you don’t know which line up they are talking about and how to indicate it. It made me feel really nervous. Since there are several different line ups apparently I chose the wrong one because I didn’t get the cup I asked for (in the comment section I found at check out). I had to go through the hassle of sending them screenshots and returning the cup (and paying for the collection, 30p, well it didn’t break the bank but it was annoying). They reassured me they would send the right cup once they received the return. Go figure when it had finally reached them they told me the correct cup had already been sold - even before I ordered! They didn’t offer an alternative and just refunded me. I know it’s just a lassi cup but I feel really upset by the experience and doubt I’ll buy from them again.

11 września 2021
Opinia niezależna
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Odpowiedź od Scaramanga

Thank you for your review Evily, I'm very sorry that you were unhappy with your purchase.
As the vast majority of our items are vintage and completely unique, when items have multiple stock (like our brick moulds and photo frames) no two are the same. We feel this adds to the authenticity and uniqueness of our stock. If a customer requests a specific style or colour, we will endeavour to do our best to provide this from our current stock, sometimes even sending images to ensure we get it right for them. If a customer doesn't ask for anything specific, we carefully pick from our stock as a whole.
When it comes to your lassi cup I completely apologise for you not receiving the one you requested, this was an oversight on our part. I have discussed it with our team; it does look like there was some confusion over the images online, and we didn't realise the one you had requested was out of stock until your return was on its way to us. I will ensure we improve our process with choosing lassi cups for customers so this does not happen again. As Kelly explained, we do cover the returns label but do not cover if you choose to have the return collected instead of taking your return to the post office.
I sincerely apologise for all inconvenience caused, please just let me know via email at sales@scaramangashop.co.uk if there is anything else I can do to help.

Kind regards,
Georgia Porteous
Operations Manager

Oceniono na 1 z 5

The Holey Fire Bowl

Purchased a small Kadai Fire Bowl, expected dents, rust and repairs as part of it's character, but did not expect holes. The slightest pressure and you could easily push your finger through an area of thin metal where you can actually see through the perforations, not a good idea to have burning embers falling through your Fire Bowl. Scaramanga's solution; they would like me to pay £12 to return the product and a further £12 to send a replacement. I don't think so!

16 sierpnia 2021
Opinia niezależna
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Odpowiedź od Scaramanga

Thank you for your review James, I'm sorry you're unhappy with the fire pit you've received. I have been out of the office, but I understand my colleagues have been in touch with you and are due to take a look at your returned fire pit today. We'll be in touch very soon with a solution. Kind regards, Georgia Porteous, Operations Manager

Oceniono na 5 z 5

Very pleased with our table

Very pleased with our table . Good communication , we’ll packaged and as described

11 sierpnia 2021
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Odpowiedź od Scaramanga

Thank you very much for your kind review Haze!

Oceniono na 5 z 5

Highly recommended seller.

Highly recommended seller.
Excellent product information, clear ordering system, and trouble free delivery within estimates quoted
Unable to find fault or suggest improvements, 5 stars.

8 sierpnia 2021
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Odpowiedź od Scaramanga

Thank you very much for your lovely review John, we're so pleased you're happy with your order!

Oceniono na 5 z 5

I'm just delighted with this unique

I'm just delighted with this unique box/drawer. I'll be using it as a pencil box on my craft table after I've finished admiring it, opening and peering into the compartments, and wondering about who might have owned it back in history and what they might have stored in it. It came really well packed - usual brilliant service from Scaramanga.

4 sierpnia 2021
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Odpowiedź od Scaramanga

Thank you very much for your lovely review Gill, so nice to see you shopping with us again!

Oceniono na 5 z 5

Great service and quality of items

I have recently bought a number of items from scaramanga. The team have been really supportive with any questions and with help around delivery. The vintage garden furniture is fantastic and the indian shelf absolutely stunning. I have no doubt I will be buying from scaramanga again.

27 lipca 2021
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Odpowiedź od Scaramanga

Thank you very much for your lovely review Charlotte!

Oceniono na 2 z 5

Poor delivery

Ordered my goods first week of July and still have not heard from the courier re delivery.
I realise that the company is based in Fife but logistics and delivery should not be a problem.
Quite disappointed in the service.

23 lipca 2021
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Odpowiedź od Scaramanga

Thank you for your review Rachael, I'm sorry to hear that you're still awaiting your delivery. I will investigate this with our furniture team and the specialist couriers this morning and will get back to you as soon as I have a solution. Kind regards, Georgia Porteous, Operations Manager

Oceniono na 5 z 5

This beautiful African women statue…

This beautiful African women statue arrived well packaged and quickly. Love it it looks and feels more expensive than it was . Looks unique and fits my African themed living room.

3 lipca 2021
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Odpowiedź od Scaramanga

Thank you very much for your lovely review Fiona!

Oceniono na 5 z 5

Horse heads

I am highly impressed with the 2 wooden Marwari horse heads I received very quickly from Scaramanga. They were on sale so I got them at a bargain price! I have seen these horse heads in a shop in London at double the cost! We have fixed the heads onto the wall either side of the fireplace and all of our family and friends have remarked on how stylish they look!

19 czerwca 2021
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Odpowiedź od Scaramanga

Thank you very much for your lovely review Helena, we are so pleased that you're happy with your horse heads!

Oceniono na 4 z 5

Good customer service, lovely products

Had a problem with my original order when it was not the listed size, but they were great and sorted it out promptly, covering the cost of pick-up and sending a replacement promptly. I bought one of the old wooden chests - it is beautiful.

27 maja 2021
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Odpowiedź od Scaramanga

Thank you so much for your lovely review Hazel, we are very pleased that you're happy with your wooden chest!

Oceniono na 5 z 5

15 inch laptop bag

Just had my latest purchase arrive....a beautiful laptop bag. I ordered it and noted there were two potential colours. I liked the darker one in the photo, but would have settled for the lighter one. Sure enough the darker one came and its beautiful. Enough pockets and spaces for work. Great interior inside. These bags are extremely well made and great value for money

Fantastic delivery as always!! Note to self, I may need to stop going on the site now as the only thing I dont have is a suit bag!! (Please dont tell me you make those!)

Fully recommended!!!

All the best.

Mark

15 kwietnia 2021
Opinia niezależna
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Odpowiedź od Scaramanga

Thank you so much for your lovely review Mark, we don't have a suit bag yet but watch this space as it might be something we do in the future! We hope your new bag serves you well for many years to come.

Oceniono na 5 z 5

great find..

great find... original pieces and up cycled. great product, communications and delivery.

14 kwietnia 2021
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Odpowiedź od Scaramanga

Thank you very much for your lovely review Emma!

Oceniono na 5 z 5

Goes that extra mile

Found the website by chance after searching for a product i wanted online. Excellent customer service in relation to buying the product and then fast delivery. The presentation of the items delivered is outstanding, gives it that personal touch. Highly recommend and will buy from again.

11 marca 2021
Opinia niezależna
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Odpowiedź od Scaramanga

Thank you very much for your lovely review Karen, we are so pleased that you're happy with your order and our service!

Oceniono na 5 z 5

Excellent

Excellent , fast delivery good customer service.

18 stycznia 2021
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Odpowiedź od Scaramanga

Thank you very much for your review Mr Aldridge!

Oceniono na 1 z 5

Dog collar

Bought a dogs collar for my dog looks lovely but unfortunately it was opening all the time so not really viable. Had to buy a different brand.

31 grudnia 2020
Opinia niezależna
Logo Scaramanga

Odpowiedź od Scaramanga

Hello Lindsey, I'm sorry to hear about the issue with your dog collar. If you would like to return the item as faulty, you certainly can. Please email us at sales@scaramangashop.co.uk with your order details and we'll be more than happy to help.

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