Scamp & Dude Recenzje 

507
Wynik TrustScore: 4.5 na 5

4,5

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Amazing experience at Scamp and Dude Brighton today. I found the perfect dress to wear to a Summer wedding, great quality and fit. The staff in store were so lovely and what really stood out was their... Zobacz więcej

Oceniono na 5 z 5

I love scamp and dude products and have been buying them for years. Most recently I purchased in store a pair of jeans which I loved, I had been looking for a decent pair of jeans for sometime and the... Zobacz więcej

Oceniono na 3 z 5

I ordered a t-shirt and it was quite nice. Since then I have received multiple emails every single day. I had three yesterday within a 5 hour window. I've had to unsubscribe. It's a shame because I th... Zobacz więcej

Oceniono na 5 z 5

Absolutely in love with clothes !! Quality is outstanding!! Also Customer Service a specially Holly !! It’s been so helpful and understanding through all my queries !! You really forget that there is... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z odzieżą damską
  2. Sklep odzieżowy

Napisane przez firmę

Famous for its superpower infused leopard and lightning bolt loungewear and vibrant designs, Scamp & Dude is a British purpose led brand with a huge heart.


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

507 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 75% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,5

Wszystkie recenzje

(507)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 67

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Quality clothes

Loved their website, quality items with a good range of sizes. Easy to shop online and quick delivery.
Arrived in a beautiful box with tissue paper wrapped around the clothes.
Fab fit and great quality products as seen on site.
Very happy with my purchases, will be recommending to all,
Thank you xx

20 listopada 2024
Opinia niezależna
Logo Scamp & Dude

Odpowiedź od Scamp & Dude

Love to hear this, thank you x

Oceniono na 5 z 5

Perfect when you’re no longer in your 20s!

These dresses and gorgeous- daytime or evening wear! I love how flattering they are, especially when you’re no longer 20 and feel a bit unsure of your style! I have 5 x dressed from Scamp & Dude and I will be buying more

10 października 2024
Opinia niezależna
Oceniono na 5 z 5

Great customer service & great clothes

Great customer service & great clothes. Would highly recommend Scamp & Dude. The clothes are really well made and last for ages. Whenever there is an issue due to sizing the customer service is always outstanding. I would also like to give a shout out to the wonderful and attentive staff in the St James Centre store in Edinburgh. Nothing is a problem and they are always so happy and helpful. Cannot recommend this company highly enough.

1 listopada 2024
Opinia niezależna
Oceniono na 5 z 5

I recently had an issue with a dress…

I recently had an issue with a dress that I bought when the zip completely ripped.

It was outside the normal timeframe for returns due to a fault however when I contacted the customer care team they were brilliant.

Within 48 hours they have helped me with the return process and issued a gift card so that I can buy a replacement!

Would definitely recommend and cannot wait to visit the store in Brighton!

25 października 2024
Opinia niezależna
Oceniono na 1 z 5

Delay in refund and sequins fell off sweatshirt !

Not a great customer experience took over 2 months to get a refund due to confusion re exchange. Also sequins on sweatshirt starting falling off after 1 wash so looks very worn despite being new, shame as nice design but would not recommend unfortunately !

25 października 2024
Opinia niezależna
Logo Scamp & Dude

Odpowiedź od Scamp & Dude

We are so sorry to hear this, we can see the confusion over your exchange was sorted quickly. We can also see our Customer Service team have been assisting with the issues you have experienced and can see we have emailed on Friday to resolve this for you.

Oceniono na 1 z 5

Trafford Centre Store - 1 Star Customer Service

Love this brand on line but the customer service in the Manchester Trafford Centre store was dreadful, took 40 mins to process a discount on items, staff did not know what they were doing, told us they were new and " had not been trained on anything" they had no clue about the stock they carry, how long it would take to order something or when anything was coming in.

Only 2 staff and 2 customer in the shop so it was not busy at all and the other customer who was simply wanting a refund said she had been there for over 30 mins. I may order on line again but never again in the shop. Has to be some of the worst service I have ever experienced.

22 września 2024
Opinia niezależna
Logo Scamp & Dude

Odpowiedź od Scamp & Dude

Thank you for your feedback and so sorry to hear this, as the store is a pop up we are there a little longer than planned so this does mean that some team members are new and training is underway xxx

Oceniono na 5 z 5

Fantastic Customer Service

Fantastic Customer Service.
I got in contact with customer service regarding my exchange. The response was prompt and very helpful.

I love their clothing range, jewellery and accessories.
I highly recommend Scamp and Dude.

14 października 2024
Opinia niezależna
Oceniono na 1 z 5

They are too slow to process returns

They are too slow to process returns. I've waited over 10 working days for a refund, I've had to chase the company to look into this. Part of my order was eventually refunded but I am still waiting on the other item to be refunded. It is an unacceptable level of customer service.

4 października 2024
Opinia niezależna
Logo Scamp & Dude

Odpowiedź od Scamp & Dude

We are so sorry for the delay with processing your refund, we have recently moved warehouse and it has taken a little while longer than we had hoped for our returns system to be up and running. This has now been rectified and our returns are being processed in the timeframe advertised.

Oceniono na 1 z 5

Slow at processing refunds

Ordered 2 hoodies as I didn't know which size would be most suitable. I'm pleased with the hoodie however I returned the one which didn't fit and It's been almost TWO weeks since they received the item back at the warehouse and I STILL HAVEN'T received my refund. You really need to speed up your returns process.

7 września 2024
Opinia niezależna
Logo Scamp & Dude

Odpowiedź od Scamp & Dude

We are so sorry for the delay with processing your refund, we have recently moved warehouses and it has taken a little while longer than we hoped for returns to be processed. This has now been rectified and our returns are being processed in the timeframe advertised.

Oceniono na 5 z 5

Pleased Face

So disappointed the khaki rain mac was out of stock so I messaged the S&D Facebook page. A couple of days later I got an fb message saying it was back in stock, I bought it immediately and it was delivered the very next day. The Mac is GORGEOUS.

Great customer service and the coat is just perfect 😍

25 września 2024
Opinia niezależna
Oceniono na 5 z 5

Outstanding customer service

Outstanding customer service! I ordered a dress which unfortunately came with a broken button hole elastic. I contacted customer service, and had a same day reply. I sent an image of the issue and they immediately sent me a link to arrange a return with costs covered. Then once I’d sent a photo of the proof of postage, they sent out a replacement the same day (without waiting for the return to be received), and the replacement dress arrived the next morning! The staff were lovely and couldn’t have been more helpful. I wouldn’t hesitate to buy from them again.

24 września 2024
Opinia niezależna
Oceniono na 1 z 5

Expensive if item not suitable!

Ordered a lovely jumper - the sleeves were so ridiculously wide I could have fit my legs in them! Returned but cost me £8 to try it on (£3.95 delivery and then same to return) so be warned to be sure you like the item or it can be very expensive. Paid returns was not overly obvious on the website or would have not ordered. Took a long time to receive refund.

24 września 2024
Opinia niezależna
Logo Scamp & Dude

Odpowiedź od Scamp & Dude

So sorry to hear you have been disappointed with your purchase, it is stated in our returns terms & conditions on the website that return costs are to be covered by the customer. We are always happy to help with sizing advice before you make a purchase, please do contact our customer services team for any help with any future purchases.

Oceniono na 5 z 5

Fantastic customer service

Had a slight issue with a t-shirt I bought and the customer service team dealt with it and within 48 hours had my new item in the post.
Thank you scamp and dude

12 września 2024
Opinia niezależna
Oceniono na 5 z 5

Highly recommended

I just LOVE these clothes. Beautiful fabrics and patterns, they lie really nicely and make you feel good about yourself. .... JUST as important POCKETS.... lovely dress pockets.

Staff in the Marlow shop are glorious, super helpful and super friendly. Can't do enough for you.

Also had a customer service thing today and again, they couldn't do enough to help me. All sorted, all smiles.

I'd give 6 stars if I could.

11 września 2024
Opinia niezależna

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