SAS Recenzje 39

Jeg har haft løbende problemer med en virksomhed der trækker på mit kort som jeg har bedt dem om at stoppe. Fik super hjælp af jeres kollega

Den 6. december skulle jeg flyve med KLM fra Rio de Janeiro til Billund. Ved indtjekning blev jeg overrasket over, at jeg ikke kunne medtage en ekstra kuffert uden beregning, som jeg normalt kan som følge af mit SAS EuroBonus Guldmedlemskab. Derudover fik jeg heller ikke adgang til loungen. Personalet oplyste, at guldniveau hos SAS ikke giver adgang til disse fordele hos SkyTeam, da der kræves Elite Plus-niveau, hvilket ifølge dem svarer til SAS’ platin-niveau.
Jeg fremviste mit SAS-guldkort i appen, hvor det tydeligt fremgår, at SAS Guld modsvarer Elite Plus. Dette blev dog afvist. Både ved indtjekning og ved betaling for ekstra bagage kontaktede personalet deres overordnede, som bekræftede, at SAS Guld ikke giver adgang til fordelene.
Efter hjemkomst kontaktede jeg SAS for at få dem til at tage sagen op med KLM eller SkyTeam. Svaret fra SAS var, at årsagen skulle være, at jeg havde indtjekket bagage under mit KLM-medlemsnummer. Dette er imidlertid ikke korrekt, da vi aldrig drøftede, hvilket selskab jeg var registreret hos. Dialogen handlede udelukkende om, hvorvidt SAS Guld blev accepteret som Elite Plus.
Jeg rejser jævnligt med KLM/Air France i Europa og Afrika og har aldrig tidligere oplevet, at SAS Guld ikke giver de forventede fordele, eksempelvis adgang til loungerne. Jeg kan desuden se i flere SAS-grupper på Facebook, at andre medlemmer har haft samme problem.
Jeg vil derfor opfordre SAS EuroBonus til at tage kontakt til SkyTeam og få afklaret og rettet denne uoverensstemmelse.

SAS lever ikke op til deres egne retningslinjer for ombooking og refundering.
Selv når fejlen tydeligt skyldes SAS’ egne interne systemfejl, nægter de at udbetale refundering – på trods af dokumenteret fejl samt telefonisk bekræftelse fra deres egen kundeservice.

Kort sagt: SAS overholder ikke deres egne vilkår, og man risikerer at miste sine penge – selv når fejlen udelukkende ligger hos dem.

After booking a flight I tried calling/emailing to get some answers regarding seats on an international Premium Flex flight. I was holding for 30 minutes on the phone with no response, I've called multiple phone numbers, response from their email was for me to call customer service, which I already explained that what I had previously done. Worst customer service ever. They don't deserve one star!!!

If there was a zero start, i would not even have given them that. This is the worst customer service and booking agent. They often manage to book wrong, not finding the booking although it's in their webpage, and even worse, they recently cancelled a booking I never asked them to cancel. Unbelievably bad customer service, shape up!

Tried to register a flight «after the fact». Was told it would take a while. It’s been more that two months now and no response on my follow up e-mails. Seems like they don’t care. Not a big deal for me as I am done with SAS now, but wanted to put in this review to warn others. Message is simple: Don’t trust SAS

Så sidder jeg igen igen til tørre fordi mit fly er aflyst. 2 mandag i træk. Find en anden pilot end ham der melder sig mandagssyg..!!!! 7 timer før jeg er hjemme. Ligesom for en uge siden! Det er mere reglen end undtagelsen at SAS flyver til tiden. Rejser KUN med jer fordi min arbejdsgiver insisterer på at bruge jer :/

Kommunikation med virksomheden er helt på månen. Jeg har lavet en indsigelse hos dem på en forkert kortopkrævning. Jeg modtager en kvittering på henvendelsen, men bagefter lader de som ingenting. Når jeg rykker dem, så har de aldrig modtaget noget som helst fra mig påstår de. De forlanger et OM nummer som ikke fremgår på deres kvittering. De er godt nok dygtige. Ifm. indberetningen skulle jeg finde det hemmelige medlemsnummer eller henvise til et faktura nummer.

Hold godt fast nu - SAS Eurobonus skriver IKKE fakturanumre på de fakturaer de sender til deres kunder!

Det er jo en kafkask helgardering, hvor man sørger for at man kan tage kundernes penge - men kunderne skal så sandelig ikke komme til dem for at få den service de har betalt for!

Har nu forgæves flere gange forsøgt at registrere mine rejser i bonussystemet.
Det kan ikke lade sig gøre, når jeg gemmer laver den selv om på mit navn, som den derefter ikke kan genkende.
Der er ikke mulighed for hjælp eller at komme i kontskt med nogen.
Hvis jeg kunne give 0 point havde jeg gjort det.

Keep in mind about hidden charges

1. When you first sign up and get approved for the SAS Mastercard, the default payment plan will only transfer the minimum amount. That means, even after you link your bank account to paying the invoice, you will be charged interest for the remaining amount if you're not paying attention. The only way to set up automatic full payment, is by sending them a message through the app. This is predatory behaviour in my opinion.

2. After talking with customer service, they were not able to confirm whether I opted in for this optional payment insurance plan thorugh AXA. You don't see this charge on the app but only through the web browser. I noticed last month that I got charged for this insurance and refunded the same day. I was thinking that there is nothing to worry about, since there were not added cost to my invoice.

A month later, I got charged for this insurance again but not refunded. When I asked customer service about this over the phone, they were not able to answer the reasoning behind this and unable to reverse the charge.

In summary, please be very mindful about these additional costs. Best to call them or send them a message through the app to make it absolutely clear that the only charge you are expected to pay is the annual fee (if you plan on paying back your invoices in full).

You can claim that all this information is in the terms and condition when you first sign up, but the way they advertise the card does not specify this very important information.

SAS Eurobonus: I booked several flights and they somehow booked the points on different loyalty programs. Several emails and calls were not successful. No goodwill to rebook or even find a solution (zero!). I deleted my SAS account and waived all points. Poor service level!

Elendig webside! Umulig å få kontakt!

Min kæreste og jeg havde den værste oplevelse med SAS. Vi havde booket vores rejse til Japan for 5 måneder siden gennem SAS' hjemmeside. 3 uger inden vores tur modtog vi en email omhandlede aflysning af vores tur. Efter kontakt med SAS fik vi bare tilbudt returnering af vores penge, hvilket slet ikke var op til vores forventning. Vi stod i den sitatuation at vi skulle bestille tredobbelt så dyre billetter og virkelig dårlige ruter til Japan eller aflysning af hele turen. Det er rigtigt irriterende og træls at efter man har planlagt i god tid, at vi skal stå i denne L.... sitatution. Vi vil aldrig rejse med SAS fordi man ikke kan regne med deres planlægninger.

3 flyafgange på 10 mdr alle aflyst
Ingen refundering af nogle rejser endnu
Kundeservice afbrød min samtale
Book aldrig SAS de er så uprofessionelle

Worst customer service I have ever experienced, and I thought I’ve seen a lot.

My phone was stolen and I live outside the Nordic countries now so have no possibility to verify or reinstall my BankID.

SAS offers no other verification method so I’ve been logged out of my account since August and will remain this way for the future.

On top of that, there were fraudulent activities on my master card, around 800€, right before I lost my phone.

I called customer service to at least understand if this issue had been resolved and was called a scammer by the service chick :)

Then emailed, received a response after two weeks they can’t help me I should call customer service again.

Called cs again - guess what. They didn’t help me. What a surprise.

I’m filing an official complaint now but I must say, this is really the worst process and setup I have ever had to deal with.

It’s like they really don’t care about anyone’s problems with their products.

I’ve been an SAS gold member for five years and will switch airlines and start over with my status as this is so careless, I don’t want to deal with them in the future.

Efter at have sparet points op over en længere periode, har jeg nu endelig fundet en ting, som kan glæde den lille familie.
SAS tillader sig simpelthen at tage ca 3.300 points for levering af dette produkt.
Altså 3.300 points, hvor man har brugt 33.000 DKK for at tjene disse ved MasterCard.
SAS, I er og bliver til grin - dette var blot den absolut sidste beslutning for ALDRIG at benytte mig mere af Jeres såkaldte service.
Til alle andre kan jeg kun sige HOLD JER LANGT VÆK !

Jeg har kun er orf Bondefangeri!!!!

Min veninde og jeg var med SAS til New York. Vi havde betalt for at sidde ved nødudgange,begge veje. Men fik ikke de pladser hverken på ud eller hjemrejsen. Efter hjemkomst skrev jeg 4 gange til til SAS om den oplevelse, uden at høre fra dem. Ringede så til dem og fik at vide, at de ikke refunderer for købte sædepladser.
Tyveri ved højlys dag. De er vist de eneste der kan tillade sig at sælge en vare og så lade være med at levere den. Holder mig fra det selskab fremover.
Vi fløj derover den 4.12.21 og retur den 11.12.21
Bente Roggenkamp

De snyder med point og svarer aldrig tilbage på henvendelserne...
Det lader til at være strategisk hos SAS, for at undvige at indsætte de korrekte point.

Kundeservice eksisterer simpelthen ikke derinde. Ej heller når man er Gold eller Diamant. dee svarer lidt hurtigere, men tørrer alt af og mange bruger dagevis på mails, uden at der sker det mindste derinde.

Jeg forestiller mig at det er en organisation, hvor man er fløjtende ligeglade med sine kunder - kunder som holde holden under dem, er trofaste og loyale, men hvor man ingen respekt har får sine kunder.

Skræmmende adfærd!

I have been a loyal SAS-customer for many years, but their treatment of my first and only mistake has left me gobsmacked and so so disappointed. I cannot believe that this is how you want treat a loyal customer.

To sum up my case;
As Covid was very bad in the US I logged on on the 11th of january to change my tickets for NY. I thought I pressed cancel and would be given a voucher. Apparently, I cancelled my tickets without the possibility for a voucher. I realised my mistake straight away, called the Customer Service (spoke to Ib in Denmark) who gave me the directions to write SAS' Customer Care and told me to ask for a voucher (I did all of this within an hour of the mistake!). He also informed me that this mistake had happened before for other customers and that SAS was considering adding to the layout of the page as it was not clear enough (for the customer) that they were about to click on 'the button of no return' and thus, lose their tickets (with only tariffs and taxes being refunded). Customer Service told me that others with the same problem have had their cancelled tickets made into a voucher and thought the same could be done for me. I waited 3 three weeks for a reply from Customer Care, but only received two lines in an email where they rejected my request to be given a voucher...No explanation given. I then wrote them back straight away and asked why my case was treated differently than other customers with the same mistake and asked of the possibilities to find a solution. As it is not possible to call Customer Care, I called Customer Service and explained to them that I felt utterly stressed by the situation. Yes, I misunderstood the rules and pressed the 'cancel-button', but I did that in the sincere belief that I would receive a voucher. I have even offered SAS to pay an extra charge for my mistake and highlighted that it is not my intend to cost them money. The current situation is, that SAS is 'earning' 10.000DKK/1300 euro on my single mistake - which seems unfair and very opportunistic!. Customer Service listened to me and continued to agree that it should be possible to get a voucher and that the fault could be corrected, but told me to wait for a reply from Customer Care (as Customer Care and Customer Service in SAS are two separate units...), I have waited...but no reply has ever come..I cant even tell if they just closed my case (?)...I have asked Customer Care to call me in four different emails, but I just hit a 'wall of silence'. No calls...no emails...no dialogue... my money is just gone...
.
To be fair, I question SAS' motives in this case. The situation could easily be resolved to the satisfaction of both parties and without costing SAS any money, but instead SAS have chosen that NO dialogue is the way forward. I currently stand to lose approx 10.000 DKR for misunderstanding my rights with one single pres on a button. That being said, the flight was previously moved, I thought I would be given a voucher and I reacted straigth away by contacting your Customer Service...this should honestly be a mistake where SAS would support their customer. I misunderstood what I was agreeing to by pressing the 'cancel'-button, but reacted straight away, and your Customer Service has since backed me up twice and supported that I should be given a voucher. My eurobonus number indicates that I am a loyal and frequent customer, but no dialogue seem to be prioritised. Everyone makes mistakes once in while and SAS should be a company with the capacity and compassion to help a loyal customer of many years caught up in such a situation.

The tickets were bought as a gift to celebrate my boyfriends 40th birthday and I have been so stressed the past month because I do not know if the trip has been ruined. I could have purchased cheaper tickets with other airlines, but I chose SAS as I trusted them in the uncertain times of Covid. Turned out to be a BIG mistake...

A really disappointed customer

Elisabeth