Santacruzskateboards Recenzje 

They support scalpers more than their customer base. Watched bots eat up the 30th anniversary pokemon decks while the rest of us sat behind their little “random release window” aka scalpers bypassed it and left us at the line. Poor business practice.

Disappointing European Pricing, Frustrating Checkout Experience and Misleading Communication

While the product itself works perfectly fine, the overall purchasing experience has been extremely disappointing. Between the excessive European pricing, a frustrating checkout process, and misleading stock notifications, the entire experience leaves a lot to be desired.

1. Excessive European pricing

The exact same product is sold for $139,95 in the US, while European consumers are expected to pay a staggering €175. Even when accounting for VAT, import duties and distribution costs, this price difference feels excessive for an identical product. European customers deserve fairer and more consistent pricing instead of being charged a substantial premium simply because they live in Europe. The product may be good, but this pricing strategy significantly undermines its value for money.

2. An unnecessarily frustrating checkout experience

What makes the experience even worse is that adding a product to your shopping cart does not actually secure it. If another customer purchases it while you are completing your order, you simply lose the item.

This forces customers to rush through the entire checkout process in a frenzy, entering personal information, completing verification steps and trying to reach the payment stage as quickly as possible. After going through all these steps, you can suddenly receive a message informing you that the product is no longer available.

Why make customers go through an entire checkout process if the item can disappear at any moment? At the very least, the website should communicate this limitation clearly and provide a more transparent and efficient purchasing experience.

3. Contradictory and misleading stock notifications

The communication becomes even more frustrating when, approximately half an hour after being informed that the product is no longer available, you receive an email reminding you that the same product is still sitting in your shopping cart.

How does that make any sense? The checkout tells you the product is unavailable, yet the automated email gives the impression that it is still available to purchase. This is confusing, contradictory and misleading from a customer's perspective. Stock notifications should reflect the actual availability of products, rather than giving customers false hope.

4. Artificially exacerbating scarcity through purchase limits

Finally, it is particularly frustrating that customers are allowed to order two units per person of an already highly sought-after product. When demand is high and supply is limited, allowing two units per customer can make it even harder for other customers to obtain a single unit.

If the objective is to give as many genuine customers as possible a fair chance to purchase the product, limiting orders to one unit per person would be a more reasonable approach during periods of extreme demand.

Overall verdict

The product itself may be good, but the purchasing experience is far from satisfactory. Excessive regional pricing, a stressful checkout process, contradictory stock notifications and purchase limits that can exacerbate scarcity combine to create a deeply frustrating experience.

Customers should not have to race against other buyers, rush through verification procedures, only to be told that the product is unavailable, and then receive an email suggesting that it is still in their cart.

I am extremely dissatisfied with this experience. The company needs to reconsider its European pricing strategy, improve its stock management and checkout system, ensure that its automated communications accurately reflect product availability, and introduce fairer purchasing limits for highly sought-after products.

A good product alone is not enough. The entire customer experience matters, and in this case, it falls well short of expectations.

I ordered trousers from Santa Cruz on 28 November (Order no 16000105434) but they are yet to turn up (after DPD send them back to Santa Cruz without attempting to deliver them to me). I have lost count on the times I have tried to email Santa Cruz to get more information on my order, but I have not had any replies and there isn't a phone number where I can reach them. I have little hope of receiving the trousers and I don't think I will get my money back either.

My daughter ordered clothes last month, Couriers said they attempted delivery but didnt and returned back to santa cruz. Been unable to contact them, emails don't get answered. Presently £92 out of pocket and no sign of receiving the goods or a refund. Order number 16000102398

Would not recommend to buy t-shirts from them. They change the form of the t-shirt all the time. So just did a buy of 5 t-shirt all in large same brand 3 different fits. And it does not say online. Really not okey.

Very bad customer service also.