AVOID AT ALL COSTS!!!
AVOID AT ALL COSTS!!!
I purchased the sex education shirt as a gift however when it arrived the quality is horrendous - the material is exceptionally cheap, the print is poor quality and the sewing is really bad.
I contacted them the day it had arrived to request a refund as I was not happy about this and I kept being told that it would cost me more for the return postage than the product was worth (which made me think they knew it was poorly made) and that they would offer me a 15% refund and 10% discount on my next offer. Have been back and forth trying to to get my money back only to be constantly told that their return postage label isn’t working and they would contact me when it was. The latest I received from them was an offer of a 25% partial refund and a 25% discount on my next order, as though I’d want to order from them again?!
I contacted my card issuer to raise a dispute, providing all the evidence I have showing how I’m trying to obtain a refund due to the product being faulty and that Starry Walker are not giving me one and my card issuer has sorted it thankfully, however Starry Walker have just issued this email to me;
“ Jennifer Kelly purchased a Sex Education Fun Golf Polo Shirt from our company using her SHOPLINE Payments credit card on November 11, 2025. We shipped the product on November 12, 2025, and it was delivered to the customer's provided address on November 22, 2025. The product received by the customer is as shown in the provided product images and is consistent with the product description in our store. Therefore, the claim that the order item is not as described is incorrect, and the order has been delivered, as shown in the provided tracking document. The customer's shipping address is: XXXXXX. The delivery was also within the shipping timeframe of our shipping policy.
Regarding our store's refund policy, as shown in the provided refund policy:
The product has been used, and used products do not qualify for our refund policy.
Products participating in discounts and discounted products do not qualify for our refund policy.
The order has exceeded our refund period and is not eligible for a refund.
The product is consistent with the description.
I believe the customer intentionally initiated a dispute to avoid paying for the order and to fraudulently obtain our product. Please investigate and handle this matter seriously.”
So now I’m apparently the one being fraudulent, despite the fact I have a faulty item I can prove is faulty, plenty of emails showing I have tried to resolve the issue and they have deliberately failed to resolve at every opportunity. Im appalled by the fact they are also claiming I have used the product! They are the ones fraudulently charging well over the odds for poor quality products that aren’t worth £5, let alone the £30 I paid.
Avoid this company at all costs, they are thieves.
20 listopada 2025
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