Samuel Groves Recenzje 682

Great pans well made and sturdy

Beautiful pans, cooking with them is a joy! High quality means less heat needed, and they don’t stick.

I have a wonderful son who buys me Samuel Groves pans for birthdays & Christmas so I'm gradually building quite a collection. I love both the classic and the carbon steel. Expensive but beautifully made, long lasting (if you use them properly) & made in the UK.

Brilliant and good to know it’s made in England

After 2 months of no delivery I cancelled

Overall terrible experience. Order a Chef’s pan with delivery stated as for mid-July and this was consistently pushed back. I wasn’t even sent updated I had to keep checking in with the team. I eventually got a refund.

Lid handle very hot to touch while cooking. Detail not included in the description (although there is an image of a man touching a lid with bare hands) and when I contacted them the only thing they were interested in was whether I had used the pan. When I said yes, they say they wouldn’t accept a return. Not worth the money, not a good experience.

Samuel Grove has been absolutely fantastic. The pans are of such high quality, and the service is second to none. I badly burnt my pan, but the team were able to salvage it. They truly are plans for life.

I purchased the 16,18,20cm saucepan set. The quality, finish and performance of the pans are excellent. I have tested the company’s aftercare service and it has been exceptional. It surpassed my expectations and also showed that buying a product which is manufactured in England was definitely the right move. Thank you so much Samuel Groves, you are AWSOME!

Ridiculously long time in delivery, still not had it several months later. No information offered,

I received my 24cm Stainless steel non stick chefs pans, one with a lid, this year and after a few times of using one of them the non stick started to break down.
I telephoned Chantelle and she organised for a courier to pick it up so they could check it.
They decided to send a new replacement, free of charge, which I received very quickly.
I am very happy with the customer service and the high quality of the chef pans.

I have just purchased a 20cm copper induction frying pan and I could not be happier. The quality of craftsmanship is outstanding. Yes it’s an expensive frying pan, but the quality speaks for itself. You buy cheap, you buy twice. It wasn’t the quickest of delivery, but when it’s handmade to order what would you expect. Definitely worth the wait. I highly recommend this product and the company.

I bought a Samuel Grove frying non-stick frying pan and was impressed by their offer of a lifetime guarantee. The non-stick coating on the pan is destroyed despite extremely careful use and attempts to contact their customer service to utilise the guarantee are futile. They offered to replace the pan then stopped responding to messages and have failed to replace it. Don’t waste your money.

High quality stainless steel cookware with a lifetime warranty for home use. Excellent customer service. Would highly recommend.

Fantastic pan. Finally I can make a lovely omelette! I love how evenly the heat spreads and how perfectly the food is cooked. No toxic residue, and very easy to clean. Worth every penny.

Pans bought as a gift, so don't know how they are doing. As they are made to order, they do take a bit of time to come. They looked great. Good to be able to support British manufacturers.

These pans are great. They feel really nice and have great temperature control

Top quality products: thank you!

Unbelievably bad customer service. First, everything is listed as out of stock, rather than made to order. When asking when things would be back in stock, I was repeatedly told 3 weeks, not that it would take 3 weeks from my order. Having ordered I’m now into my third month of waiting, but only get advised of delays when I contact them. And then that deadline is ignored too. Useless.

Still waiting for delivery notification and the pan set I ordered in April (2nd). It’s now June (15th) and still nothing.

No emails from them at all about why my delivery hasn’t been sent yet. I have chased them twice and they reply with short responses and empty promises. Starting to believe this company is just a scam?

I want to buy quality items made in Britain but by now I could have ordered from China, it would have been made, shipped and delivered.

What a joke!