Samsung Recenzje 

Thanks for cancelling our orders for using vouchers you emailed us and claiming we violated your terms and conditions by using codes you emailed.

Thank you for allowing us to consider other brands as Samsung doesn't care about loyal customers.

I purchased a Samsung Galaxy S26 phone and a Samsung Galaxy Tab S10 online. When adding these items to my cart, I selected Samsung Care+ for both ($119 for phone and $199 for tablet). Both of these Samsung care+ charges appeared on my invoice.
Whilst playing with my tablet (I'd never had one before, so was looking at everything), I noticed in the settings that it said it was not covered for Samsung Care+ (my phone said it was registered).

I contacted Samsung to sort this out and get the Care+ that I had paid for added to my tablet.

I spoke with Carmel, who was rude and kept talking over me. After an hour of being on the phone, she advised that the tablet I had purchased was not eligible for Samsung Care+. I asked for a refund and was told no because of terms and conditions.

Carmel couldn't use her brain to understand that if my tablet wasn't eligible for Samsung care+, then Samsung needed to give me my $199 back.

Carmel was unable to see my order (even with me providing the order number) as only the online sales team could view them. How ridiculous.

After asking to speak to a supervisor, the care+ team, and the complaints team (which Carmel kept ignoring my requests for escalation), I was finally told a supervisor would call me back by the end of the day.

Surprisingly, a supervisor (Christine) did all me back by the end of the day, and I repeated my request for a refund as Samsung couldn't provide the service I had paid for. Christine advised she would escalate situation and I would be contacted within two business days.

After waiting two weeks without any contact, I called Samsung and requested to speak to a supervisor.
The supervisor advised that the previous call taker (Carmel) had escalated the details of my phone with care+, not my tablet. Not explanation as to why nobody bothered to contact me.

The supervisor advised that as the tablet didn't have a care+ profile/account, the care+ team wouldn't talk to me (wtf).

This supervisor advised they would escalate the refund urgently with the back office and I would be contacted within 24 to 72 hours.
I am now waiting for this to occur.

To be clear, the Samsung website promoted Samsung care+ when i was on the tablet page, and when I added the tablet to my cart it asked if I wanted Samsung care+ for it.

If care+ is not available on some models, then the website shouldn't be telling people they can add it to their product.

quality complaint lodged the day after delivery and after speaking with 9 different Samsung agents and enduring 5 hours of my time over several days and repeatedly providing duplicate information regarding proof of purchase with each agent I was finally offered a refund due to it being a faulty product with no replacement available. But then they then refused to refund the delivery fee of $59 insisting they could not do this contrary to Aust Consumer Law but out of the kindness of their heart they instead would offer me a digital visa voucher for $59 that can only be used at participating retailers and it will be 30 days before I am refunded- 50 days after purchase! Outrageous service and their policy is unashamedly in direct contradiction to consumer law. Do not buy Samsung Online!

Moved from apple to Samsung becaue i liked the look of the new ultra watch.

Purchase an S24 ultra phone and Ultra watch from ebay only to find that the watch was from Saudi Arabia.

The issue is that even though this watch and phone combo ia able to use the additional Medical functions in both countries. Samdung has forced its so that regiona cannot work with each other. Not content with selling products they force people to match the products sold by country.

Thsi means that a perfectly legitimate Samsung product sold in Australia with the exact same specs and exact same Federal medical clearances should not be allowed ot be region locked out just because samsung wanst to charge almost 100% more through its own channels

Terrible customer care.
Lodged a complaint more than 1 week ago and still haven't received a response. Contacted them several times and get told the same thing each time - 'it's being reviewed' Funny thing is that originally I was told 3 days!!
Never buy a Samsung product again.

Extremely disappointed with my Samsung Galaxy S26 Ultra experience. After switching to Samsung, I expected a premium phone, but the issues have been frustrating from day one.
The speaker quality is poor compared with other flagship phones, and phone calls do not sound clear. The call audio feels thin and low quality, which is a major problem for a phone that is meant to be used for communication.
The biggest disappointment has been the voice assistants. Both Bixby and Hey Google struggle with basic instructions, fail to recognise simple names and commands, and often do not respond even after completing voice training multiple times. A flagship phone should be able to handle basic voice commands reliably.
When I contacted Samsung about my issues, I was not offered a refund and ended up being charged a handling fee, which made the experience even more disappointing.
After this experience, I would not recommend Samsung phones. I expected much more from a premium device and will not be choosing Samsung again.

Worst online delivery for white goods. 3rd party delivery contract arrives with inadequate trolley and refuses delivery.... Terrible Samsung customer service with long delay up to 30days in refund, that is reliant on 3rd returning the product to a Sydney warehouse.
I won't purchase through them again and I would never use a company who's delivery is contracted to AMC.

The worst washing machines ever! DO NOT BUY A SAMSUNG WASHING MACHINE

We did our research for washers and thought we picked a great reliable one based on reviews but it was rubbish! The aftercare support was rubbish too.

The trade-up deal is a con job. Samsung is having a huge issue understanding the meaning of the word "Second-hand" and expects the customer to provide them a new mobile as a trade-in. It is a joke and a trick to make the customers buy. A little scratch in your mobile will be used as an excuse to reject the trade-in agreed amount. Customers should be very careful with this dirty trick.

Bought a 49 monitor 10 months ago, still under warranty, the jog button fallen apart by clicking it, it is made from very cheap material, and their support refuses to fix it, I had to report them to ACCC, very dodge, when you buy their products always remember it comes with no support, I would never by any thing from them again.

If I could burn Samsung to the ground I would. The unreliability of this phone has literally RUINED my life. I hope every single person who profits from this company gets what is coming to them from the universe. DO NOT EVER BUY A SAMSUNG PHONE. You would be better off with a tin can and a piece of string. The battery will die, no chargers will EVER work, and your life will be RUINED.

Awful company as for communicating with customers or offering help with an issue. Been trying for days now to sign into my account. I received a message stating there was suspicious activity on my account and I needed to contact customer service. OK I did make contact and was instructed to sign into my account. I tried and got the.message "your account is blocked due to suspicious activity contact customer service. OK I did, again and again it's a joke, the company is all robots and they only know so many responses, and solving a real problem is not in their tool bag. So ive waited 5 days now and believe it is time to move on to someone willing to help. Maybe apple or.google. Goodluck folks samsung asks an awful lot of their customers.

​My family and I have been loyal Samsung customers for the last 8 years, purchasing dozens of their devices. However, my recent experience with my Galaxy Z Fold6 (Ticket number: 4437881227) has completely shattered my trust in the brand.
​The internal screen completely blacked out. The outer front screen works perfectly fine and there are absolutely no cracks or damage to the glass anywhere. Despite this, Samsung rejected the warranty repair, claiming "physical damage" solely because of minor scuffs and tiny corner dents from normal, case-less use. They are now demanding an astronomical $950 to repair what is clearly an internal hardware fault.
​To make matters worse, the support process has been an absolute nightmare full of broken promises:
​They misled me by claiming the store could handle a 24 to 48 hour turnaround repair.
​Over the phone, I was told a case manager would call me that same day. It took two full days just to get a call back.
​Now, they are adding an extra three days just to let me pick up the device.
​It is incredibly disheartening to see a premium, expensive device fail, only for Samsung to use normal wear-and-tear as an excuse to avoid honoring their warranty. This is no way to treat warranty.

I ordered a fridge, washing machine and microwave a month ago with a delivery scheduled today with a delivery window from 3pm-6pm. I take the day off work to receive the deliveries, noting that we have been living without a fridge and washing machine for a week now. In the morning I get SMS for the driver could not pick up the fridge without any reason. The items were picked up on other delivery notes. I call Samsung and they say they cannot give us a delivery date and that they logged a ticket which should be attended to in 7-10 working days to get a new delivery date and when we asked if we could cancel the order, they said you could not cancel the order because the status is "Shipped".

For other items, I wait all day at home and then at 5:39 pm, I get the following status: "Due to network delays your ANC delivery professional ran out of legal driving hours to complete your delivery. A representative will contact you to arrange a new delivery date. Apologies for the inconvenience."

Really farcical business and I would not purchase anything from them unless you do not need the items for months. You are better off going to a trusted retailer.

I purchased a Samsung solid state drive recently. It failed within the warranty period. When I contacted Samsung Australia in mid May I was told that they would send me an email and a paid return satchel to assess the drive.

5 weeks later and 5 calls/chats with Samsung Australia later I still have not had any action. Every time I call they promise to follow up in 1-2 business days and every time nothing happens. I believe they are deliberate ignoring consumer law. Purchase Samsung products at your own risk. I will never buy Samsung again.

My Samsung Galaxy A12 has been a decent secondary phone for most things I needed it for, until about a year and a half ago when even simple tasks like playing a Youtube video on 480p became harder as nothing would load 50% of the time. Resetting/restarting the connection, settings and the phone had done nothing. I tried both Chrome and the YouTube app with no other tabs and nothing in the background too.

Recently this had became even worse with network speeds for loading YouTube videos dropping to 10-50KB/s (less than 0.05MB/s of the over 100MB/s that's achievable by other 2.4GHz devices) and network activity only receiving downstream data a couple times every 20-30 seconds resulting in even 144p videos starting and stopping.

The WIFI connection at my home has >100MB/s download speeds and the only device that had ever struggled with such basic network tasks is this old Samsung phone. This includes multiple other devices being able to perform perfectly fine with the same speeds at the 2.4GHz frequency (the A12 being the only connected device does not help with speeds).

Combined with the constant ads popping up as notifications to purchase a new Samsung phone starting not long after the network issues began, if this doesn't suggest intentional throttling, I don't know what does.

Couldn't have gotten better affirmation that choosing a different brand for my main phone was the right choice, I would advise 100% staying away from Samsung or at the very least their phones.

We're very disappointed with how our case has been handled.
Our washing machine is only 10 months old and was working normally until it developed a leak. Samsungs technician inspected it and stated there was a crack and other damage, but no evidence has been provided showing how that damage occurred or proving that it was caused by us. We were told it was "possibly a coin", but that appears to be speculation rather than a confirmed diagnosis. The report says there’s a crack caused by a foreign object but no evidence of the object and no photos of the damage.
We paid $650 for this machine and were quoted approximately $1,200 to repair it, which is clearly unreasonable.
More importantly, we've now been without a working washing machine for around 5 weeks. We have 3 little boys and we’re paying hundreds of dollars in having to use the local laundromat. We have been told that they won’t replace it because it was our fault but out of good will they’ll repair it now, we can’t wait the weeks it will take for it to be fixed. We’re desperate for a working machine and we can’t afford to keep going to the laundromat. We just want a new machine or a refund but Samsungs supervisor in the Philippines hung up and said that that’s the only option because it’s not a manufacturer issue. Extremely disappointed and we’ll never use Samsung again.

I bought a Samsung 65” frame TV 8 month ago, and haven’t been able to purchase a frame for it - not available anywhere in Australia. Sold out and on back order for almost a year. What’s the point of a frame if you can’t get a frame? Don’t buy one, without a frame it’s just a regular tv with no charm.

What an incredibly frustrating experience it is to navigate this website!! So annoying to attempt to BUY something directly from this website. You would think it would be in Samsung's interest to make purchasing something from them easy!! I gave up in the end..

Frame TV solar remote has failed for a 2nd time and will not be covered by warranty. Do n ot get TV with solar remote.