Samsung Recenzje 

Brought a Samsung air conditioner in October last year which developed a fault well within the warranty period.
While that can happen to any brand, Samsung has so far been an utter disappointment with their concept of service. Don't waste your time lodging a request for service via their Smart Things app as they will not action it. I don't know why there's an option for this on the app.
You will eventually be directed to lodge a service issue by their 1300 numbers (and good luck in finding the right number). We are now in the second week and still waiting for a response.
Samsung used to be good but clearly do not care anymore. This debacle has put us off buying a Samsung product again.

We purchased an 85” Samsung (QA85QN800AWXXY) in 2023. Last month the screen started to delaminate in the bottom corner. Samsung has just informed us that no remedy will be taken due to physical damage. This is absolute garbage and to be honest I expected more from a company of their reputation. We purchased this tv as a top of the range product and to only see 3 years (no we didn’t do anything to the screen) is horrendous and Samsung have wiped their hands from us.

We are speechless and cannot be any more disgusted in there lack of customer care.

We will NEVER purchase another Samsung product again. Shame on them for happily leaving loyal customers out to dry. DISGUSTING behaviour.

I bought a brand new $893 washing machine for from Samsung in October 2025, but it has had a persistent issue from the start. When I run a cycle it will suddenly start draining itself and won't restart until I press a button. In July 2026, I tried to contact Samsung about getting it repaired, as it's still in warranty. Just like everyone else in these reviews, the customer service has been terrible - I've been trying to contact them for a month, sent them proof of purchase, pictures of the error code, etc. When I call them, the calls just drop, their customer service people say they will escalate my case, and then don't. They told me I have to pay $90 (10% of the purchase price!) because the repair people won't come look at it if it has a dryer on top. I can't unstack these machines myself, and I said that Samsung should pay the $90. This is the worst customer service I have ever seen - they sold me a malfunctioning washer machine, and are telling me I have to pay to fix it. Samsung do the right thing and pay the $90.

Poor customer service about fridge warranty

Impossible to call the company or get through to the 24/7 live chat on the website. The automated webchat robot displays limited options. The automated phone bot is no help. The "request a call back" form couldn't be completed.
I finally got through to a chat system on my mobile via their sprinklr system. Certainly creates a very poor user experience.

Terrible experience with Samsung!

I ordered a 55" TV online, including installation. When the delivery driver arrived, he saw the wall-mounting bracket from my old TV and simply told me to contact Samsung’s wall-mounting team. He then took my old TV and left the brand-new TV sitting on the floor.

I contacted Samsung’s online chat, which was of very little help. I then spent a considerable amount of time on the phone, with different team members, only to be repeatedly told they have “limited resources” and that there was no manager available to speak with me.

The matter was eventually escalated to a case manager, who apparently will contact me within 7–10 business days. Only then will a technician be allocated — and I was told that could potentially take up to another month.

So, I’m now without my old TV, with my new TV sitting on the floor, despite having paid for installation as part of my original order. And there seems to be no urgency whatsoever to resolve the problem.

To make matters even worse, they wouldn’t even cancel the order and arrange a refund. I was told I have to wait for the case manager to contact me before that can happen.

This is simply not the level of service I expected from Samsung.

Next time, I’ll happily go to Harvey Norman, deal with a real person, pay for it, get it delivered and installed, and know exactly who I’m dealing with.

Sometimes, having a local person who can take ownership and responsibility for a problem is worth far more than dealing with a system where you are repeatedly told there are “limited resources” and left waiting weeks just to get someone to take responsibility.

Very disappointing, Samsung.
Samsung — never again.

Update:
Chocking!
I wish I watched the 2 years old Au Current Affairs report (on YouTube) before I placed the order.

Attempted to contact samsung, having trouble with a television that is not working to specifications kept getting the phone call runaround and directed to a booking service for a follow up phone call, and of course they never came, a very low moral and deceptive way of not handling customer issues.
Only follow up should be to an ombudsman

I'm currently away from my home for medical treatment. I purchased a Galaxy Tab A11 + from Office Work for entertainment whilst I having my treatment. I tried to use Smart Switch to transfer info from my Samsung phone. It won't allow me until I do an update on the Smart Switch app on the new tablet. It won't allow me access to the play store on the tablet as I only have access to wifi as a guest. I find it extraordinary and disappointing that a new Tablet would need this update. I therefore will not be able to use my new tablet until I return home after my treatment where I can access my internet

Absolutely terrible customer service. Had to call 10 times in the past 24 hours as they keep putting me through a loop. Every time I think the issue is almost sorted I call back and nothing has been done and I have to start all over again. Every call is minimum 1 hour long and never quite comes to a conclusion. It's to the point where it feels like they purposely make it difficult to push the customer away.

Recently purchased a phone online from an Australian registered business was notified by Samsung that I could purchase Samsung care. I purchased Samsung care now they are asking for a photo of the back of my phone which I have no idea how I'm supposed to do with only one phone.

They've asked for a copy of the invoice however my invoice does not show the IMEI number not my problem. In your paragraph and on their contact website page there is no way to email someone to request a refund for Samsung care

Had Samsung phone for a month and so far working OK. But the Samsung bloatware and distinct lack of user friendliness makes this the most annoying Android experience I've ever had!

If you are considering buying either the Galaxy S21 or the S23 FE, save yourself the headache, money, and frustration. Both devices represent classic corporate shortcuts: stripping away essential hardware features, charging premium prices, and delivering sub-par real-world performance.

1. Fragile Displays: The Screen Is Always the First Shit to Go
Glitchy & Bricked Screens: The display assembly on these models is notorious for deteriorating fast. Whether it’s sudden vertical green lines running down the panel after standard software updates, severe burn-in, or touch responsiveness failing out of nowhere, the screen is almost always the first major component to fail.

Exorbitant Repair Costs: Once the display fails, repair costs often approach the actual remaining market value of the phone itself, forcing an unnecessary total replacement.

2. Their Support Sucks: Pure Customer Service Nightmare
Endless Deflection: If your screen or battery fails, prepare for a complete runaround from customer support. Instead of taking ownership of widely documented hardware defects, customer service routinely pushes the blame onto standard "user wear and tear."

Logistical Dead Ends: Repair turnarounds take forever, warranty claims get endlessly delayed, and getting a straight answer or actual resolution out of their service centers is an exercise in total futility.

3. Thermal Management & Battery Drain: Absolute Nightmares
Overheating: Thanks to poor thermal efficiency, these phones transform into literal hand-warmers during basic tasks like watching videos or browsing.

Rapid Battery Degradation: Battery health drops quickly over time, forcing you to carry a portable charger everywhere just to survive a standard workday.

4. Cheap Build & Feature Downgrades
Missing Essentials: Essential user-friendly hardware was completely abandoned—no micro SD card slot, no 3.5mm headphone jack, and NO power brick in the box.

Cheap Plastic Feels: The "Fan Edition" models feature cheap-feeling plastic backs that feel like a budget device rather than a premium tier phone.

Verdict: DO NOT BUY
Both the S21 series and S23 FE feel like uninspired cash-grabs designed to clear out surplus parts. Save your sanity and look elsewhere.

Ordered a flip phone back in early June. Package came in with no phone in it. I reported this immediately to Samsung and following up with a police report which I sent to them. They refunded my up front money for the phone after a couple of weeks of going back and forth. Then, I kept getting emails from Samsung stating I needed to send in my old flip phone or they would charge me the $648 fee for not doing so. I called customer service and was told not to worry about that, it would not be taken out of my account since the order was cancelled. 3 days later the $648 was taken out of my account and now I am still trying to get that money back after over 1 month of efforts. Reported it to my bank and disputed the charge. They have reached out to Samsung also. Showed email proof from Samsung that this was their fault and should not have happened. It did! Now, after over one month and counting I still have not gotten the money refunded to me. Many promises but no money. Samsung customer service is maddening and not customer oriented at all. I even filed a complaint at the CEO website for communications directly to their office. You guessed it, no reponse. DO NOT DO BUSINESS WITH THESE PEOPLE. Get your phone or other electronic device from a local vendor or another manufacturer. Samsung could care less about you as a customer once they have your money.

Well Samsung congratulations you have now entered as useless as Apple
I went to look at your new Galaxy fold 8
I currently have the Galaxy fold 7
And I noticed nothing different what a complete waste of time bring the trifold to Australia
I came from apple to samsung but if Apple brings a fold phone this move of yours will cost you common who's idea was this

I have a Samsung Galaxy AO2S. Samsung recently decided that they would no longer support the Samsung Messages App on their phone and instructed us to switch to Google Messages effective July 6, 2026. However, they will not uninstall the Samsung Message App that they decided they would no longer support forcing us to keep two messaging apps on our phones taking up valuable storage space. Space that should be used by a working app. When asked to remove the app, we are told that they cannot because it is an app that came with the phone. HORRIBLE customer service. Why would you stop supporting an app that you knew your customers would be stuck with? And, in this day of AI do you really want us to believe that you can't write a program and remove this app. Either remove the app or at no additional cost to me, increase my storage space of the exact amount of storage space the non supported app is using on my phone. I can't be the only customer unhappy with this situation. We should all write the Federal Trade Commission and the Better Business Bureau!

I obtained a credit loan from Latitude Gem Visa to purchase a Samsung mobile phone. I attempted to make a payment several times, but I received an error message. When I called Latitude Gem Visa, they confirmed that the transaction was successful. However, I mentioned that there was no order number from Samsung because I was unable to complete the purchase on the Samsung site. This occurred on Friday at 7:30 PM, and Samsung phone support is only available Monday to Friday, typically from 9 AM to 8 PM. The online service was extremely poor; I had to repeat my story multiple times.I have always used Samsung phones. In fact, I had an issue with my current Samsung phone and thought it best to buy a new one instead of paying a fortune to repair it. I rushed to their store to see if they could repair my phone immediately since I had no device, but I was told it would take two weeks. I also had to pay for the repair! Samsung is already holding my $3,228 with no order number, let alone a phone! To complicate matters further, the store lacked a method to recover my data from the damaged phone. I was told to use a desktop computer to do it, and I don't have a desktop. I can't go to a library either at that time. I received this information at 3:30 PM on a Saturday, after spending the entire day trying to resolve the online issue with their ineffective support robots! What is the purpose of going to a Samsung store? Why does Samsung have an online store and partner with Latitude if their system is unavailable after 5 PM and on weekends? I felt foolish for thinking that buying online and picking up in-store was a good idea. I have to rely on my laptop for communication, praying that there are no emergencies. PEOPLE, DO NOT BUY ANYTHING FROM SAMSUNG ONLINE!

27.7.26

Samsung's online service is extremely useless! The same issue continues! I was told it would take 7 to 10 business days to sort this out.

I called Latitude; they informed me that Samsung has a direct merchant number to call for assistance. However, at the time of this review, I have received nothing from Samsung online support. The automated responses are ineffective, and the staff members also seem automated in their constant apologies.

Thanks for cancelling our orders for using vouchers you emailed us and claiming we violated your terms and conditions by using codes you emailed.

Thank you for allowing us to consider other brands as Samsung doesn't care about loyal customers.

I purchased a Samsung Galaxy S26 phone and a Samsung Galaxy Tab S10 online. When adding these items to my cart, I selected Samsung Care+ for both ($119 for phone and $199 for tablet). Both of these Samsung care+ charges appeared on my invoice.
Whilst playing with my tablet (I'd never had one before, so was looking at everything), I noticed in the settings that it said it was not covered for Samsung Care+ (my phone said it was registered).

I contacted Samsung to sort this out and get the Care+ that I had paid for added to my tablet.

I spoke with Carmel, who was rude and kept talking over me. After an hour of being on the phone, she advised that the tablet I had purchased was not eligible for Samsung Care+. I asked for a refund and was told no because of terms and conditions.

Carmel couldn't use her brain to understand that if my tablet wasn't eligible for Samsung care+, then Samsung needed to give me my $199 back.

Carmel was unable to see my order (even with me providing the order number) as only the online sales team could view them. How ridiculous.

After asking to speak to a supervisor, the care+ team, and the complaints team (which Carmel kept ignoring my requests for escalation), I was finally told a supervisor would call me back by the end of the day.

Surprisingly, a supervisor (Christine) did all me back by the end of the day, and I repeated my request for a refund as Samsung couldn't provide the service I had paid for. Christine advised she would escalate situation and I would be contacted within two business days.

After waiting two weeks without any contact, I called Samsung and requested to speak to a supervisor.
The supervisor advised that the previous call taker (Carmel) had escalated the details of my phone with care+, not my tablet. Not explanation as to why nobody bothered to contact me.

The supervisor advised that as the tablet didn't have a care+ profile/account, the care+ team wouldn't talk to me (wtf).

This supervisor advised they would escalate the refund urgently with the back office and I would be contacted within 24 to 72 hours.
I am now waiting for this to occur.

To be clear, the Samsung website promoted Samsung care+ when i was on the tablet page, and when I added the tablet to my cart it asked if I wanted Samsung care+ for it.

If care+ is not available on some models, then the website shouldn't be telling people they can add it to their product.

quality complaint lodged the day after delivery and after speaking with 9 different Samsung agents and enduring 5 hours of my time over several days and repeatedly providing duplicate information regarding proof of purchase with each agent I was finally offered a refund due to it being a faulty product with no replacement available. But then they then refused to refund the delivery fee of $59 insisting they could not do this contrary to Aust Consumer Law but out of the kindness of their heart they instead would offer me a digital visa voucher for $59 that can only be used at participating retailers and it will be 30 days before I am refunded- 50 days after purchase! Outrageous service and their policy is unashamedly in direct contradiction to consumer law. Do not buy Samsung Online!

Moved from apple to Samsung becaue i liked the look of the new ultra watch.

Purchase an S24 ultra phone and Ultra watch from ebay only to find that the watch was from Saudi Arabia.

The issue is that even though this watch and phone combo ia able to use the additional Medical functions in both countries. Samdung has forced its so that regiona cannot work with each other. Not content with selling products they force people to match the products sold by country.

Thsi means that a perfectly legitimate Samsung product sold in Australia with the exact same specs and exact same Federal medical clearances should not be allowed ot be region locked out just because samsung wanst to charge almost 100% more through its own channels