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A creative visionary and legend in the footwear industry, Sam Edelman has been a dominant force in fashion, making an indelible impact on some of the most renowned contemporary footwear brands throughout the past 40 years.
Luminous House, 300 South Row, MK9 2FR, Milton Keynes, Buckinghamshire, Zjednoczone Królestwo
3,8
17 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Very good..they returned my product no problem, and sent the corrected size out in a timely fashion.
Odpowiedź od Sam Edelman UK
Thank you for sharing your experience! We’re glad to hear the return process was smooth and that you received the correct size quickly. Providing hassle‑free service is important to us, and we’re happy we could get everything sorted for you. Enjoy your updated pair!
Many thanks - Customer care
I wanted to make a return and it took numerous attempts to gain any response from this company.
Finally a QR code arrived.
I will never purchase from you again, this caused me no end of anxiety and stress!
Odpowiedź od Sam Edelman UK
Thank you for sharing your feedback. We’re truly sorry to hear how difficult it was for you to receive support with your return — that’s not the experience we want for any of our customers. We understand how stressful repeated attempts for a response can be, and we apologise for the inconvenience this caused.
We’re glad the QR code eventually reached you, but we’ll be reviewing this situation to ensure our communication is much more timely and reliable moving forward. Thank you for bringing this to our attention.
Many thanks - Customer care
I contacted customer support because the stitching came undone on my espadrilles after only a couple of wears. The staff were very courteous and responsive and arranged a replacement without any question. They even arranged for them to be delivered in a specific day to accommodate my travel plans. Excellent service thank you!
Odpowiedź od Sam Edelman UK
Thank you so much for your lovely feedback. We’re delighted to hear that our team were able to help quickly and arrange a replacement for you. It’s great to know the delivery timing worked well with your travel plans. We truly appreciate your kind words.
Many thanks - Customer care
good customer service, reply quite quickly, patience communication
Odpowiedź od Sam Edelman UK
Thank you for your kind review. We're delighted to hear that you were happy with our customer service and found our communication helpful and responsive. We always strive to provide prompt, patient, and friendly support, so it's wonderful to know that this was reflected in your experience.
We appreciate your feedback and thank you for choosing us.
Many thanks - Customer care
Purchased their classic court shoe which does not disappoint. Good fit but also excellent customer service, prompt delivery and free returns.
Odpowiedź od Sam Edelman UK
Thank you for taking the time to leave such a lovely review.
We are delighted to hear that your Classic Court Shoes have lived up to your expectations and that you found them to be a great fit. It's also wonderful to know that you were pleased with our customer service, prompt delivery, and free returns process.
Your feedback means a great deal to us, and we truly appreciate your support. We hope you continue to enjoy your new shoes and look forward to serving you again in the future.
Many thanks - Customer care
I love this brand and have several pairs. I encountered a problem with a pair of Langley blend leather trainers. After around 6 wears the sole of one of the shoes has almost entirely disconnected from the shoe itself. I took it to Timpsons shoes for repair who said it was a manufacturing issue and couldn’t be repaired. The shoes were purchased through John Lewis who concluded that because they were more than 6 months old there was no recourse. £140 purchase for 6 wears a bit disappointing to say the least.
Odpowiedź od Sam Edelman UK
Thank you for taking the time to share your feedback and for your continued loyalty to our brand.
We are very sorry to hear about the issue you experienced with your Langley Blend Leather Trainers. We completely understand how disappointing it must be for a pair of shoes to develop such a fault after only a handful of wears, particularly given the price and your previous positive experiences with our products.
We take comments regarding product quality very seriously, and we would like the opportunity to look into this further for you. We have sent you an email directly to see whether there is anything we can do to help resolve the issue.
We appreciate you bringing this matter to our attention and hope to hear from you soon.
Many thanks - Customer care
Extremely Disappointing Customer Service
I am extremely disappointed with both the quality of my Vionic sandals and the way my complaint has been handled.
After wearing a pair of Vionic sandals for the very first time, the footbed surface peeled away in multiple places. The damage was significant and clearly not consistent with normal wear and tear. I contacted Vionic directly, provided photographs, and explained the circumstances in full.
Rather than showing any interest in resolving what is clearly a product defect, Vionic repeatedly hid behind policy explanations and refused to offer any practical assistance. Because the sandals were purchased from a physical store while I was on holiday in London, and I no longer know which specific retailer it was, Vionic's position is simply that they will do nothing.
What I found particularly frustrating was the complete lack of customer-focused thinking. The issue has nothing to do with the retailer's service and everything to do with the quality of the product itself. Yet despite acknowledging my disappointment and accepting that the situation is frustrating, Vionic's only response was to tell me to identify a shop I visited briefly over a year ago.
The end result is that I am left with a faulty pair of sandals that failed after one wear and a manufacturer that appears unwilling to stand behind its products when doing so requires even the slightest flexibility.
Premium brands command premium prices because customers expect premium quality and customer care. Unfortunately, my experience with Vionic has delivered neither.
Based on both the product quality and the customer service I received, I would not purchase from Vionic again.
Odpowiedź od Sam Edelman UK
Thank you for sharing your feedback with us. We are very sorry to hear about your experience and understand how disappointing this has been for you.
We take product quality concerns seriously and have reviewed the images you previously provided. Based on our records, the style in question has not been part of our range for at least five years.
As mentioned in our earlier communication, items purchased through independent retailers must be handled directly by the store where they were bought, as they are responsible for processing any claims and hold the original transaction details. Without proof of purchase, we are unable to trace where the transaction took place, which unfortunately limits the support we can offer. We appreciate how frustrating this is when you are unable to recall the retailer.
We are genuinely sorry that this situation has left you feeling dissatisfied, as this is not the experience we aim to provide. Your feedback has been shared internally as part of our ongoing review of product performance and customer experience.
If you are able to provide any additional details about where the item may have been purchased, we would be happy to revisit this and offer further guidance.
Thank you for your understanding - Customer care
Excellent customer service and a very prompt refund. The process was quick, easy, and handled professionally. Highly recommend
Odpowiedź od Sam Edelman UK
Thank you so much for your wonderful feedback. We’re thrilled to hear that our customer service team was able to assist you quickly and professionally. Your recommendation means a lot to us, and we’re always here if you need anything in the future.
Many Thanks - Customer care
Paid for next day delivery and it came 5 days later. Contacted them and they just sent a copy and paste message
Odpowiedź od Sam Edelman UK
Thank you for your feedback, and I’m really glad to hear you like the slippers.
I’m genuinely sorry that the delivery took longer than you expected — I understand how disappointing that feels, especially when you’ve paid for next‑day delivery.
Because your order was placed late on Thursday evening and the following Monday was a bank holiday, the courier wasn’t able to begin processing it until the next working day.
That meant the first active shipping day was Tuesday, which is why your parcel arrived then rather than on Friday.
I completely appreciate why this felt like a long wait, and your point about the delivery cost is heard.
As a gesture of goodwill, I have refunded your shipping costs.
Your experience matters to us, and your feedback helps us improve how we communicate delivery expectations around bank holidays.
Many Thanks - Customer care
Odpowiedź od Sam Edelman UK
Thank you for your kind feedback!
We’re pleased to hear that your refund query was handled promptly. We really appreciate you taking the time to share your experience.
If you need any further assistance in the future, please don’t hesitate to get in touch.
Excellent detailed reply to my query about an alternative shoe to the one I had purchased previously which is no longer available.
Odpowiedź od Sam Edelman UK
Thank you for your kind feedback!
We’re really pleased to hear that you found our response helpful and detailed in finding a suitable alternative. It’s always our aim to make the process as smooth as possible when a style is no longer available.
We appreciate you taking the time to share your experience and look forward to helping you again in the future.
Ordered trainers online, great product and delivered very promptly.
Odpowiedź od Sam Edelman UK
Thank you for your lovely feedback!
We’re so pleased to hear you’re happy with your trainers and that they arrived promptly. We really appreciate you taking the time to share your experience and hope you enjoy wearing them.
We look forward to seeing you again soon.
I had to return the trainers because I didn’t like them (nothing wrong with the shoes)! Unfortunately, the return process was lengthy and stressful! It took me a few emails and calls over a two-week period to get the return label.
Odpowiedź od Sam Edelman UK
Thank you for taking the time to share your feedback.
We’re glad to hear there was nothing wrong with the trainers themselves, though we’re sorry that the return process was not as smooth as it should have been. It’s disappointing to hear that you had to follow up multiple times over a two-week period to obtain your return label, and we completely understand how frustrating that must have been.
Your comments have been noted and will be passed on to the relevant team for review, as we are always looking to improve our customer experience.
Thank you again for your honest feedback and for shopping with us.
First class response to solving a non-delivery issue. The reordered item arrived the following day as promised. Thank you Vionic !
Odpowiedź od Sam Edelman UK
Thank you for your kind feedback!
We’re delighted to hear that the re-delivery arrived promptly and that the issue was resolved smoothly for you. We really appreciate you taking the time to share your experience and your support for Vionic.
We look forward to serving you again in the future.
Fantastic company! The shoes unfortunately had to be returned, but the refund was provided quickly. We will be back! 😊
Odpowiedź od Sam Edelman UK
Thank you so much for your kind feedback!
We’re sorry to hear the shoes weren’t quite right for you, but we’re really pleased that the return and refund process was quick and straightforward.
We truly appreciate your support and look forward to welcoming you back again in the future
Amazing customer support. I had a problem with the shoes which they sorted out immediately. Highly recommended
Odpowiedź od Sam Edelman UK
Thank you for your kind feedback!
We’re delighted to hear that our customer care team was able to resolve the issue with your shoes so quickly. Providing prompt and helpful service is always our priority, so it’s great to know that came through.
Thank you for your recommendation — we truly appreciate it and hope to support you again in the future!
Shoes arrived quickly, well packed. Love the shoes, great quality, very comfortable. Wouldn’t hesitate to buy from this brand again!
Odpowiedź od Sam Edelman UK
Thank you so much for your lovely review!
We’re so pleased to hear you’re loving your new Sam Edelman shoes and that they arrived quickly and beautifully packed. Sam Edelman is all about combining style, quality, and comfort, so it’s wonderful to know your pair delivered on all three.
We truly appreciate your support and look forward to welcoming you back again soon!
Many Thanks - Customer Care
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