Safetots Recenzje 

This was my second purchase from safetots. Quality is great. This time I needed some help finding the right solution to an awkward opening. I used the WhatsApp chat, they were very quick to respond gave me options and helped me right down to giving me the exact link and items I would need. Highly recommend.

Just purchased some pet pen panels for our two new pups the panels were of the highest quality and easy to put together and make a very sturdy safe area for them
I ordered too many, no problem they were collected the following day as promised by Amy who gave me great back up service which is just as important as the quality of the pens themselves wouldn't hesitate to purchase from Safe Tots again, keep up the great work Amy and thanks again

We needed to find a part for a stairgate for my daughter, i made contact with the customer service dept and found them very helpful and prompt. Amy and James found the part we needed and dispatched it straight away, del was the next day. Stairgate all up and running again, thank you for your good service

I've made a few purchases from Safetots recently as my son has just stated toddling and everything now looks dangerous to him or expensive to fix for me!

The products are all high quality and I feel good value for money. Delivery has been fast.

What has really made the difference though is the excellent customer support. In my rush to safe the house I've mis-ordered and they have handled the returns process efficiently and without fuss.

Also just really nice to have a friendly and helpfull person on the end of a phone.

Just had another great customer service from Safetots, with a special call out to Amy Timmins who immediately knew what I needed and was able to support perfectly. Amy keep up the great work ;-)

I had to return an item but, thanks to the prompt actions of both Zoe and Amy, what could have been a trying experience went extremely well. The first company assigned to collect the return, Yodel, arranged by Zoe, did not make the collection which had been arranged. However, a quick email to Amy was enough to get another collection arranged, this time with DHL, who made the collection well within time. All this was done inside 48 hours thanks to the promptness of both Zoe and Amy. A pleasure to see such wonderful customer service in this day and age.

Amy was super helpful and advised us over email, and by using photos of our fire, on what fire guard panels would be required. It made ordering very simple. I would highly recommend.

I needed a spare part for a stair gate unfortunately I was sent the wrong item.
The reason I have given 5stars is I contacted Safetots with my query James replied to me immediately saying sorry for the mishap and at the time of writing this review my new part is on the way to me.

I have used Safetots twice to purchase stairgates. On both occasions the service was excellent, with the items well packaged and very prompt delivery.

I purchased the BabyDan FlexiFit stairgate. This is a good product and, as the name suggests, allows for a range of fitting and adjustability, including fitting on an angle. Despite the plastic fittings, I would recommend. The instructions could be improved.

To aid fitting on a wall with a thick skirting board, I also purchased the Safetots wall spacer kit which was exactly what was required.

I contacted Safetots with a product query and their response was prompt and helpful. Many thanks to Hayley.

Really helpful guidance over WhatsApp to find a stairgate for a tricky staircase. Amy was very helpful.

I needed a stairgate to stop my new dog getting out the front door and up the stairs in my hallway, but it wasn’t an easy shape. Amy was so helpful and designed it and it fitted perfect so happy with it. I’m pleased I had the taller one so I am confident he won’t jump over it. It
Looks great as well, thank u once again Amy. I would definitely recommend this company, customer service is brilliant and very informative, definitely use again if I need to.

I contacted Safetots via Whatsapp, looking for a specific product, which was out if stock.
An hour after contacting them, I recieved a message saying the product I needed had been re-stocked and asking if ide like a direct link to purchase the item.

As I have previously purchased this product, I have no doubt the delivery & quality of the item will be excellent.

Top tier customer service from Amy!!

This company has the best customer service I've ever come across. Ordering online was easy with swift confirmation of dispatch. Unfortunately the delivery company let them down but, after a quick email, everything was sorted instantly. Thank you Safetots, your customer service department did you proud

Safetots is an excellent company to deal with. Amy was particularly helpful in a WhatsApp chat giving extremely good advice on the gate and extension panels needed for our difficult staircase.
My order arrived within 24 hours as standard delivery.
Although I encountered some problems (regarding the staircase not the products) they were dealt with quickly and efficiently.
I highly recommend Safetots.

We bought a stairgate and it was delivered very quickly, unfortunately although the assembly instructions were very clear I broke one component when trying to assemble it and called the helpline who replaced the part for free and it was delvered the next day. Could not have been more helpful.

The baby gates we ordered arrived and the box said not to be used for babies / children! The customer service representative I spoke to was unhelpful, she seemed very concerned about covering the companies liability and not very concerned about addressing the actual issue.

I needed to find some replacement parts for a broken baby gate. I found the parts at a reasonable price, ordered them, received what I ordered. I'm happy with it.

Brilliant customer service, couldn’t fault it! I needed advice on the right size and shape of guard for our log burner and making it safe to use with my boisterous 2-year old boy climbing everything. I used their WhatsApp service to send photos & measurements and they identified the best fit. Ordered and delivered within 24 hours of that conversation. Just installing it now which couldn’t be simpler and it looks fab too! Most importantly it gives me peace of mind that my son can’t hurt himself now or as he grows up. Thanks so much Safetots!

Best customer service ever! Amy is diligent, smart, thorough and dedicated. Actually cares about customer satisfaction, and that is sadly rare these days. Give her a pay rise!

We received first class service from Miss Timmins. Friendly and clearly familiar with the items we were purchasing, adding further advice which made our choices much easier to make.