Safetots Recenzje 

Item arrived very promptly ahead of expected delivery estimate. The item was slightly defective though unfortunately. But Safetots replaced the item with no problem after a brief phone call and proof to understand the problem. Spoke with Amy and she was great, answered very quickly and kept me updated. She sent a replacement immediatey for next day delievery with no additional costs. Fantastic customer experience!

My elderly mother who is 95 and has dementia, started going upstairs, which she hitherto did not, and is highly dangerous for her. Thankfully I found the Safe-tots website and after sending an email, I got a prompt response. They requested I send a photo of the bottom of the stairs, plus measurements.
Hayley, at Safetots noticed that the bannister side of the stairs had two flat parts. After further measurements she arranged the despatch of the perfect stair gate for those particular stairs.
Very impressive service, which rectified a stressful and dangerous situation. and I would highly recommend this Company. Thank you Safetots.

Amy couldn’t have been more helpful today, when I needed a part for my stair gate. Her speedy response was much appreciated and made sorting out the issue very positive and straightforward. Thank you Amy!

I needed a tiny part for a broken stair gate and Safetots came to my rescue. Amy was kind, helpful and produced the solution without delay.
Thank you

Purchased the Bettacare Matt Finish Curved Top Dog Gate (161cm - 170cm, Black) plus side extensions to place at the end of a porch. Items were competitively priced, and arrived very quickly. Very easy to assemble, looks and feels great quality and seems to be very sturdy. Very pleased with the product and service from Safetots. Would certainly recommend.

We ordered a child gate which was faulty and not closing properly. Having emailed the issue to safetots over the weekend, we received a response early on the first working day, and a replacement gate within 48 hours. Excellent and friendly customer service which we can not fault.

I have bought several Safetot items and have found their customer service is the best I have encountered from any firm ever!!
The telephone is answered straight away and Amy is outstanding in her ability to listen, diagnose what the problem maybe and follow through immediately everything she has promised. Polite, helpful, utterly professional.
The result is I would highly recommend purchasing from this company to anyone who is thinking of doing so.

Highly recommend!
Professional
Communication is very quick and always so helpful
Amy is fantastic and went above and beyond to help me

I've had a wholly positive experience with Safetots. Their wooden playpen is beautifully made and sturdy. I feel very comfortable leaving my baby inside the playpen. The playpen has also received several compliments on the design and construction quality. Delivery was swift, items well packaged and customer support over the telephone was informative and friendly.
In particular when trying to return some surplus items that I over-ordered, Amy & Hayley were so helpful, responded promptly and provided detailed support and information for every step of the process. I was never left hanging or wondering when my messages would be replied to.
It's unusual to find companies that actually produce quality items and even more unusual for those companies to also have excellent staff. Thank you Safetots team for your time and efforts!

Amy, the Safetots representative I spoke with regarding a suitable safety-gate fixing kit has been very patient, super courteous and helpful and a real credit to Safetots company.
I never realised stair gates sizing and options were so complex but Amy skill fully guide me through and didn’t bat an eyelid when I changed my order… impressed by her professional manner

What a great product. I bought two extra tall safety gates with cat flaps and they’ve completely changed the lives of our cats and dog in such positive ways.
Hayley was absolutely amazing with communications and the help that I needed, she really is a great asset to the company, super efficient and kind. Ordered one day and arrived the next. Faultless. I’d highly recommend this company, their products and the service combined.

Fantastic service from Amy at Safetots. She could not have been more helpful as I tried to purchase a stairgate for an awkward shape stair. With measurements and photos she ensured that I ordered the correct components and when it arrived it fitted perfectly.

Excellent room divider, quality product at a good price. Nice that it's made of solid wood too. Super quick delivery too. would recommend

Excellent customer service!
We purchased a top stairgate back in 2021.
We had issues last year with one latch as it’d broken. We had the same issue with an other latch yesterday. We contacted the customer service couple of hours ago today. They answered promptly and in a very friendly manner (just like last year).
The matter has already been resolved as they are sending a new latch out today! Thank you very much!

What a brilliant company to do business with! We had what we thought was a problem with the catch on a stairgate we purchased 5 months before. They immediately sent us a new part but it was for the wrong side. I spoke to a fabulous woman called Amy who, whilst organising an immediate replacement, worked out that perhaps we had fitted the catch wrongly when it had come loose. She sent a video and yes we had indeed fitted it wrongly. Amy went above and beyond in her customer care, was friendly and helpful, and worked out what might be wrong. Thank you to Safetots and especially Amy. And Hayley too when I phoned to send my thanks to Amy.

I ordered the Matt black gate with extensions to keep the little one out of the kitchen area. When fitting this I noticed there was a small manufacturing defect so contacted the customer service team who were extremely helpful and ordered a replacement to my door for the very next day (shout out to Hayley). Fitted with no problems using the helpful video online. Im extremely happy with the product and very impressed by the top customer service. Would definitely recommend.

Thank you Hayley for great customer service and super quick dispatch of my order, it was much appreciated. Very pleased with the fire surround

Amy was really really helpful through the sales process

Unfortunately I had to return the first fire surround I purchased as it was literally 1cm too small. However I ordered a second (different surround with an extension) and it fits perfectly. Looks good. So many options for different surrounds with the extensions, would recommend

I had an issue with fitting my product, so called Customer services to ensure I was fitting it correctly.
Amy Timmins handled my case, and couldn't have been more helpful. She tried to find a solution but it seems it just wouldn't fit, so arranged for collection and advised on the most suitable product for the job.
Would return to this site knowing what good customer service/after sales support is offered.