Saddles Direct Recenzje 

423
•
Wynik TrustScore: 4.5 na 5

4,5

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Sarah came to check my saddle fit yesterday afternoon . She phoned to say she was on her way and arrived as arranged . Her expertise and manner are both exceptional . She listened to my thoughts as my... Zobacz więcej

Oceniono na 5 z 5

Sarah, came out to fit my saddle today and after months of trouble with other fittings from other companies all was resolved. She is really good at her job and a really nice person. to top it all she... Zobacz więcej

Oceniono na 1 z 5

Terrible customer service and communication. Requested a valuation at the beginning of July and received a quick response to say couldn’t quote at that time but to reply to their email in 4 week... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I have been using Sarah at Saddles Direct for nearly 8 years and find her to be Professional, punctual, deeply compassionate and understanding and respectful of my own and my horse’s needs. Sarah is... Zobacz więcej

Informacje dotyczące firmy

  1. Rymarz
  2. również w kategorii:
  3. Sklep jeździecki
  4. Sklep z fastrygami

Napisane przez firmę

We help riders find the perfect saddle for them, their horse, their riding and their budget. We give riders risk-free ways to sell their saddles quickly and for the best price. We understand the importance of having the right saddle and the difficulty in finding one. So we offer riders the best choice and a personal service, providing friendly, expert guidance to help them find a saddle, and the professional support they need to feel confident that it is right and fits. We offer riders a variety of hassle-free options for selling their saddle and a large audience of potential buyers. We want riders to get more out of riding, spending less time finding or selling their saddle and more time riding in one that’s right.


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

423 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

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Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,5

Wszystkie recenzje

(423)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 14

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great customer service

Great customer service. Unfortunately on my order there was an issue with the postage which was out of saddle directs hands but they dealt with the matter efficiently and even sent me out another saddle whilst the sorted out the original order. Doing everything at no extra cost, making sure I had the saddle I needed for the saddle fitter who had already been arranged.

3 lutego 2025
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Odpowiedź od Saddles Direct

Hi Nicola,

Thank you so much for your kind feedback! We work as hard as we can to make sure everyone has a positive experience with us whether thats during a fitting, buying a saddle or selling one!

We look forward to helping you again in the future :)

Best,
Saddles Direct

Oceniono na 5 z 5

Fantastic service

Fantastic service. Really thorough. Claire and Abbey listened to everything I said, were very patient, friendly, professional and knowledgeable.
Highly recommend

6 lutego 2025
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Odpowiedź od Saddles Direct

Hi Victoria,

We are so glad you had a positive experience with one Claire and Abbey :) You and Rosa were great!

We look forward to helping you again in the future!

Best,
Saddles Direct

Oceniono na 5 z 5

Exceptional service

Exceptional service

27 stycznia 2025
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Odpowiedź od Saddles Direct

Hi Liam,

Good to hear!

Thank you for your kind feed back :)

Best,
Saddles Direct

Oceniono na 5 z 5

A wonderful saddle fitter that gave…

A wonderful saddle fitter that gave honest and genuine advise and ideas. Saddles direct were helpful and prompt

30 stycznia 2025
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Odpowiedź od Saddles Direct

Hi Sarra,

We are so happy you had a positive experience during your saddle fitting!

We look forward to helping you again in the future :)

Best,
Saddles Direct

Oceniono na 5 z 5

Great experience

Ordered a grackle bridle after having som trouble finding one with a wide enough neckpiece in Sweden, this one fit great on my stocky Connemara! And love the reins it comes with also.
Also pretty fast shipping to Sweden

4 lutego 2025
Opinia niezależna
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Odpowiedź od Saddles Direct

Hi Filippa,

We are so happy to hear you were able to find a bridle! We hope you and your connie enjoy :)

We look forward to helping you again in future!

Best,
Saddles Direct

Oceniono na 5 z 5

Helpful experience

Helpful and knowledgeable and kept us updated regularly

21 stycznia 2025
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Odpowiedź od Saddles Direct

Hi Judith,

Glad you hear you had a positive experience!

We look forward to helping you again in future :)

Best,
Saddles Direct

Oceniono na 5 z 5

Extremely impressed with the service

Extremely impressed with the service, support and clear easy instructions that lead to the successful sale of my saddle .
Recommend highly and would not hesitate to use again in the future.
Very satisfied customer !!

30 stycznia 2025
Opinia niezależna
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Odpowiedź od Saddles Direct

Hi Nicola,

Thank you for your kind feedback! We are so glad we could make your saddle selling experience a positive one :)

Best,
Saddles Direct

Oceniono na 5 z 5

Amazing quality

I ordered some of the wider stirrup leathers after taking a liking to the big brand ones. After seeing them myself in a local tack shop I wasn't overly keen on the quality.
I ordered the ones from Saddle Direct after reading reviews and I am over the moon.
Amazing quality, beautiful leather and they have eased my niggling knee pain so far!
Will definitely be pointing people in Saddle Direct's direction!

22 stycznia 2025
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Odpowiedź od Saddles Direct

Hi Jessica,

We are so glad you love our Balance stirrup leathers!

We appreciate your kind feedback and look forward to helping you again in future :)

Best,
Saddles Direct

Oceniono na 5 z 5

wide stirrup leathers

Ordered wide stirrup leathers, wasn’t sure which length to buy, Beth helped with a few emails and photos, emailed when they were delivered. Great quality and perfect length, thanks

17 stycznia 2025
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Odpowiedź od Saddles Direct

Hi Rosemary,

We are so glad you love our Balance stirrup leathers! We will let Beth know she was able to aid in your purchase :)

Best,
Saddles Direct

Oceniono na 5 z 5

Exceptional Service

Exceptional Service

I ordered a saddle pad which Saddles Direct were unable to fulfill as there were no more at the suppliers. I was telephoned by an extremely helpful associate who was determined that I should receive an appropriate saddle pad for dressage competitions. She offered me an upgrade at the same price as my original order. Extremely knowledgeable, empathetic and facilitating. I received the saddle pad with a lovely note wishing me well in my dressage competing. Absolutely delighted. Many, many thanks. I shall certainly be ordering from Saddles Direct again and will probably now sell a saddle through them.

30 grudnia 2024
Opinia niezależna
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Odpowiedź od Saddles Direct

Hi Sue,

We are so glad to hear about how we were able to make your experience with is so positive!

We look forward to helping you again in the future :)

Best,
Saddles Direct

Oceniono na 5 z 5

Great communication with order posted…

Great communication with order posted quickly and brilliant quality stirrup leathers

3 stycznia 2025
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Odpowiedź od Saddles Direct

Hi Mary,

Thank you for your positive feedback we hope you enjoy your stirrup leathers!

Best,
Saddles Direct

Oceniono na 5 z 5

Great service

I sent my saddle to this company a few months ago to sell on a commission basis. They made the process easy with instructions how to box my saddle and a courier collected it. They informed me when they had received it and when the advert went live. When it sold I was contacted promptly and payment processed. Very happy as I had previously tried to sell it privately but was worried about getting scammed etc. I would recommend saddles direct

10 stycznia 2025
Opinia niezależna
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Odpowiedź od Saddles Direct

Hi Mandy,

We are so happy to hear we could make your saddle experience a positive one! (Just how it should be ;)

We look forward to helping you again in future :)

Best,
Saddles Direct

Oceniono na 5 z 5

Great communication

Great communication. Saddle collected as arranged.

3 stycznia 2025
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Odpowiedź od Saddles Direct

Hi,

Thank you for leaving your feedback! We are glad we could make your experience a positive one :)

Best,
Saddles Direct

Oceniono na 5 z 5

Sold my saddle for a decent price with…

Sold my saddle for a decent price with prompt payment. Professional low hassle service!

18 grudnia 2024
Opinia niezależna
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Odpowiedź od Saddles Direct

Hi Nick,

We are so happy to hear about your positive experience with us!

We look forward to helping you again in future :)

Best,
Saddles Direct

Oceniono na 5 z 5

Great service

Great Black Friday price for some LeMieux Vector control stirrups plus fast shipping.

2 grudnia 2024
Opinia niezależna
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Odpowiedź od Saddles Direct

Hi Jo,

We are so glad you were able to take advantage of our Blackj Friday sales! We hope you enjoy your new stirrups :)

Best,
Saddles Direct

Oceniono na 5 z 5

Girth purchase

Beth, is amazing very knowledgeable and helpful with my purchase of a girth for my daughters pony. Will definitely recommend this company.

4 grudnia 2024
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Odpowiedź od Saddles Direct

Hi Shona,

Beth will be very happy to hear she could make your experience so positive! Thank you soo much for leaving such kind feedback.

We look forward to helping you again in the future :)

Best,
Saddles Direct

Oceniono na 5 z 5

Highly recommended

My first parcel was lost by courier and saddles direct rectified the situation and got me a delivery asap. Really grateful. Customer service was outstanding. Thanks again. Would highly recommend

4 grudnia 2024
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Odpowiedź od Saddles Direct

Hi Danielle,

Couriers can be tricky sometimes, we deal with it on a daily basis! We are glad we could help rectify the situation for you.

We look forward to helping again in the future :)

Best,
Saddles Direct

Oceniono na 5 z 5

Great service

Great service by Suzie and very quick easy to purchase the saddle

9 grudnia 2024
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Odpowiedź od Saddles Direct

Hi Leanne,

Thank you for sharing your positive experience wiuth Suzie! We will be sure to let her know :)

Best,
Saddles Direct

Oceniono na 5 z 5

I had my saddle checked today by Sarah…

I had my saddle checked today by Sarah Parry from "Saddles Direct" and the whole experence was just top notch for both my horse and for myself. Sarah was thorough in her examination of my horses back, shoulder area both from the ground and when ridden.
Her experience was so evident and there were small adjustments that she made that have made a massive difference in both the comfor of my horse when ridden, and on the ground. Sarah spoke about something that I had never been aware of, related to the girth points, the correct ones being the 2nd and 3rd girth straps.
I had been using the 1st and 3rd. Using the 2nd and 3rd freed up the shoulder allowing her to lengthen her stride and to feel much more comfortable. This change was really quite dramatic and this is down to Sarah's expertise, so thankful you Sarah, from me and Cheeky.
See.you in 6 months.

11 grudnia 2024
Opinia niezależna
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Odpowiedź od Saddles Direct

Hi Gillian,

We are so happy to hear your fitting with Sarah was a positive experience, we shall be sure to pass on the great feedback to Sarah!

We look forward to helping you again in the future :)

Best,
Saddles Direct

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