Saddles Direct Recenzje 

423
•
Wynik TrustScore: 4.5 na 5

4,5

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Sarah came to check my saddle fit yesterday afternoon . She phoned to say she was on her way and arrived as arranged . Her expertise and manner are both exceptional . She listened to my thoughts as my... Zobacz więcej

Oceniono na 5 z 5

Sarah, came out to fit my saddle today and after months of trouble with other fittings from other companies all was resolved. She is really good at her job and a really nice person. to top it all she... Zobacz więcej

Oceniono na 1 z 5

Terrible customer service and communication. Requested a valuation at the beginning of July and received a quick response to say couldn’t quote at that time but to reply to their email in 4 week... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I have been using Sarah at Saddles Direct for nearly 8 years and find her to be Professional, punctual, deeply compassionate and understanding and respectful of my own and my horse’s needs. Sarah is... Zobacz więcej

Informacje dotyczące firmy

  1. Rymarz
  2. również w kategorii:
  3. Sklep jeździecki
  4. Sklep z fastrygami

Napisane przez firmę

We help riders find the perfect saddle for them, their horse, their riding and their budget. We give riders risk-free ways to sell their saddles quickly and for the best price. We understand the importance of having the right saddle and the difficulty in finding one. So we offer riders the best choice and a personal service, providing friendly, expert guidance to help them find a saddle, and the professional support they need to feel confident that it is right and fits. We offer riders a variety of hassle-free options for selling their saddle and a large audience of potential buyers. We want riders to get more out of riding, spending less time finding or selling their saddle and more time riding in one that’s right.


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

423 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,5

Wszystkie recenzje

(423)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 14

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 3 z 5

Helpful

Helpful staff but unable to find the saddle I required.

31 marca 2025
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Odpowiedź od Saddles Direct

Hi Linda,

Sorry we could help you find the right saddle! But we are glad we could be helpful :)

Best,
Saddles Direct

Oceniono na 5 z 5

Very helpful,friendly and professional

Very helpful,friendly and professional. I was sent 2 saddles. Sadly they weren't suitable. They processed the refund quickly and I'm just waiting for the money to be credited back to me. I purchased really good quality stirrup leather and stirrups at a good price.

24 marca 2025
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Odpowiedź od Saddles Direct

Hi Hayley,

Thank you for the kind feedback, we hope you enjoy your stirrup leathers!

Best,
Saddles Direct

Oceniono na 5 z 5

Selling my saddle.

I used this company to sell my saddle which was a good experience and I would do so again. Excellent customer service. Good communication at all times. Would recommend.

4 kwietnia 2025
Opinia niezależna
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Odpowiedź od Saddles Direct

Hi Diana,

We are happy we could make your selling experience easy, just how it should be!

Best,
Saddles Direct

Oceniono na 5 z 5

Extremly helpful

Extremly helpful, great service highly recmmend.

21 marca 2025
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Odpowiedź od Saddles Direct

Hi Dawn,

We are so happy we could help!

Best,
Saddles Direct

Oceniono na 5 z 5

Excellent service

Excellent service. Great customer service, helped me choose the right saddle for my awkward fitted pony. Ordered accessories & they were dispatched & delivered promptly. Highly recommend this company. Thank you for all your help.

28 marca 2025
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Odpowiedź od Saddles Direct

Hi Claire,

We are so happy we could help! Enjoy your new accessories and saddle :)

Best,
Saddles Direct

Oceniono na 5 z 5

I received excellent advice on fitting…

I received excellent advice on fitting and style with no push to purchase.
My saddle arrived in under the estimated delivery time and I was fully informed of my delivery and return allowances due to my location.
Very friendly and informative. Delighted with my saddle.

17 marca 2025
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Odpowiedź od Saddles Direct

Hi Stella,

We're so glad you had a good experience during your fitting! Good luck with your new saddle :)

Best,
Saddles Direct

Oceniono na 5 z 5

What a fantastic experience buying from…

What a fantastic experience buying from saddles direct has been. I would highly recommend it.

17 marca 2025
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Odpowiedź od Saddles Direct

Hi Sarah,

We are happy to hear you had a positive experience selling your saddle! (Just how it should be!)

We look forward to helping you again in future :)

Best,
Saddles Direct

Oceniono na 5 z 5

Would buy again

Very helpful through all my questions, saddle was very quickly delivered (quicker than it was meant to be!!) with gullet change which was very helpful.

20 marca 2025
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Odpowiedź od Saddles Direct

Hi Elsa,

We are so happy we could help! Good luck with your new saddle :)

Best,
Saddles Direct

Oceniono na 5 z 5

Not only are they great saddle fitters…

Not only are they great saddle fitters but they have a massive selection of saddles to try, the lady in the office Beth was so helpful & proficient and they gave me a good price for my saddle as part ex. All in all a great service

11 marca 2025
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Odpowiedź od Saddles Direct

Hi Jan,

We are so happy we could help! We will be sure to pass the positive feedback onto Beth :)

Best,
Saddles Direct

Oceniono na 5 z 5

Keeping in contact with me every step…

Keeping in contact with me every step of the way, for example I needed a different size to what I ordered, immediately I get an email to say, they'd amended it. I emailed them on numerous occasions about my order, delivery time etc and they kept me up to date all the time. Even though I received my wide stirrup leathers later than expected asbi said they kept me in the loop, wildheather.

19 marca 2025
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Odpowiedź od Saddles Direct

Hi Heather!

We are so glad you had a positive experience with us!

We hope you love the Balance stirrup leathers :)

Best,
Saddles Direct

Oceniono na 5 z 5

Very happy with the service

Very happy with the service. Would definitely use saddles direct again!

24 marca 2025
Opinia niezależna
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Odpowiedź od Saddles Direct

Hi Daniel,

We are so glad you had a positive experience!

We look forward to helping you again in the future :)

Best,
Abbey

Oceniono na 5 z 5

Great Service

Saddle was as described and arrived promptly

11 marca 2025
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Odpowiedź od Saddles Direct

Hi Helen,

We are so glad your saddle buying experience was positive :)

We look forward t helping you again in the future!

Best,
Abbey

Oceniono na 5 z 5

Very helpful

Very helpful

11 marca 2025
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Odpowiedź od Saddles Direct

Hi Holly,

We are so glad we could help!

Best,
Saddles Direct

Oceniono na 5 z 5

Amazing

Amazing! Would highly recommend x

10 marca 2025
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Odpowiedź od Saddles Direct

Hi Evangeline,

We are so glad you had a positive experience with us!

We look forward to helping you again in the future :)

Best,
Saddles Direct

Oceniono na 5 z 5

Sending my saddle away

I am selling my saddle and the whole process from start to sending it has been so simple and straightforward! I was dreading it but but it was like clockwork! Brilliant - thank you!!!

6 marca 2025
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Odpowiedź od Saddles Direct

Hi Sarah,

We are so glad your selling experience has been positive! Just how it should be ;)

We look forward to helping you again in future :)

Best,
Saddles Direct

Oceniono na 5 z 5

Excellent, rapid delivery

I needed a different saddle gullet bar in a hurry as I had a new horse arriving and wanted to get out and ride him the day after he got here - Saddles Direct were brilliant and the bar arrived within 24 hours of placing the order, thank you! I've got a proper fitting organised with SD's fitter Claire later this week but being able to make the existing saddle fit as well as I could in the interim has meant we've been able to get out riding from day one. Thank you!

4 marca 2025
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Odpowiedź od Saddles Direct

Hi Clare,

Thank you for your kind feedback! We are so glad we could help :)

Hope your fitting with Claire goes well!

Best,
Saddles Direct

Oceniono na 5 z 5

Excellent and professional service!

Saddles Direct made the sale of my saddle very easy. The service was excellent right from the initial valuation and the clear instructions for shipping to the successful sale and prompt payment of the money.

I highly recommend them.

7 marca 2025
Opinia niezależna
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Odpowiedź od Saddles Direct

Hi Liz,

We are so happy we could make your saddle selling experience positive! Just how it should be :)

We look forward to helping you again in the future!

Best,
Saddles Direct

Oceniono na 5 z 5

Great service

Great service, ordered saddle Thursday and arrived Friday. Saddle as described

13 lutego 2025
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Odpowiedź od Saddles Direct

Hi Jenna,

We are so glad you're happy with your saddle!

We look forward to helping you again in the future :)

Best,
Saddles Direct

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