I would like to say how amazing Slobhan in the BRI pharmacy, I sometimes dread having to pick meds up with the queue and waiting times. She is always helpful helping people with babies, getting the... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Well organized pharmacy. I always use Rowlands Pharmacy online app for ordering GP prescribed medicines online. They get delivered promptly buy Royal mail to home address with free service. The enti... Zobacz więcej
Reakcja na opinię
You don’t have to worry about remembering to renew your prescription, Rowlands Pharmacy do everything for you They send you reminders to renew your prescription,which you tick the medication nee... Zobacz więcej
Reakcja na opinię
Your reminder service failed last time consequently we got down to one day. 0* Your prescribing service is excellent 5* Concentration on selling commercial lines took too much of your energy,... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Established in 1810 and with over 300 locations across the UK, Rowlands Pharmacy stands as the longest-established chain of community pharmacies in the UK. For over 200 years, we have remained a hub of healthcare support, continually evolving to become a more dependable and accessible pharmacy. With our experience and knowledge, we proudly work with local GPs to dispense thousands of prescriptions to customers nationwide. You may have noticed that your local Rowlands may look a bit different. As proud members of the Numark family, we’re showcasing the Numark brand to highlight our togetherness and commitment to our communities
Dane kontaktowe
Rivington Road, WA7 3DJ, Runcorn, Zjednoczone Królestwo
- 01928 750 548
- patientexperience@rowlandspharmacy.co.uk
- www.rowlandspharmacy.co.uk
4,0
Dobra
766 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 95% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Rowlands Pharmacy
Thank you for the 5-star review. We really appreciate you taking the time to share your feedback. Chantal, Rowlands Pharmacy
Can be variable
I have been using the service for a long time, from before the very start of the "Hey" days and always found it to be excellent with very few issues ever arising. Since it has become Rowlands I have noticed more issues, and items being cancelled without any real explanation, for example a couple of orders where the items were authorised by the GP and the prescription and barcode was in the NHS App. There was no proper explanation, I had to pick the items up from elsewhere. The level of communication has deteriorated as well, there is more of a delay when using the App and the quality of the responses are not great. Items are also taking longer to arrive. I suspect that cost saving is the root cause of this and the issues described above, but that of course will never be admitted.
21 lipca 2026
Opinia niezależna
Odpowiedź od Rowlands Pharmacy
Thank you for your feedback. We take all reviews seriously and are sorry to hear about your recent experience. All feedback is valuable to us as we strive to improve.
We cannot identify your account or order from the details provided here, so we have asked Trustpilot to reach out to you directly to request more information. Once we have those details, we will fully investigate the matter and do our best to make things right for you.
Alternatively, you can provide this information directly to us by contacting the Rowlands Pharmacy Online support team on the app or by emailing online@rowlandspharmacy.co.uk.
Odpowiedź od Rowlands Pharmacy
Thank you for your feedback. We take all reviews seriously and are sorry to hear about your recent experience. All feedback is valuable to us as we strive to improve.
We cannot identify your account or order from the details provided here, so we have asked Trustpilot to reach out to you directly to request more information. Once we have those details, we will fully investigate the matter and do our best to make things right for you.
Alternatively, you can provide this information directly to us by contacting the Rowlands Pharmacy Online support team on the app or by emailing online@rowlandspharmacy.co.uk.
Rowlands gave me the right brand of…
Rowlands gave me the right brand of drug as stipulated by my GP.
I have an intolerance to other formulations which cause me ocular migraines and as hydroxychloroquine is something I have to take every day for the rest of my life, it’s been frustrating that my local pharmacies just can’t or won’t get the right one and keep presenting me with the ones that cause the migraines. I contacted the manufacturer and found that Rowlands do buy it so I thought I’d try them. They don’t have a pharmacy near me apart from the hospital one which I can’t use so I thought I’d try their online service. They got the right drugs first time and they arrived quickly and safely. I’m really happy. Thank you Rowlands
16 lipca 2026
Opinia niezależna
Odpowiedź od Rowlands Pharmacy
Thank you for the kind words. Your support means a lot to our team.
Chantal
Rowlands Pharmacy
Your reminder service failed last time…
Your reminder service failed last time consequently we got down to one day. 0*
Your prescribing service is excellent 5*
Concentration on selling commercial lines took too much of your energy, probably
1 lipca 2026
Opinia niezależna
Odpowiedź od Rowlands Pharmacy
Thank you for your feedback. We take all reviews seriously and are sorry to hear about your recent experience. All feedback is valuable to us as we strive to improve.
We cannot identify your account or order from the details provided here, so we have asked Trustpilot to reach out to you directly to request more information. Once we have those details, we will fully investigate the matter and do our best to make things right for you.
Alternatively, you can provide this information directly to us by contacting the Rowlands Pharmacy Online support team on the app or by emailing online@rowlandspharmacy.co.uk.
Chantal
Rowlands Pharmacy
Odpowiedź od Rowlands Pharmacy
Thank you for the 5-star review. We really appreciate you taking the time to share your feedback.
Chantal
Rowlands Pharmacy
Always reliably dependable to provide…
Always reliably dependable to provide correctly and in good time.
21 lipca 2026
Opinia niezależna
Odpowiedź od Rowlands Pharmacy
Thank you for the kind words. Your support means a lot to our team. Chantal, Rowlands Pharmacy
Odpowiedź od Rowlands Pharmacy
Thank you for the 5-star review. We really appreciate you taking the time to share your feedback. Chantal, Rowlands Pharmacy
1st class service!
This service has been reliable and convenient for both myself and my husband ordering is straightforward prescriptions always arrive on time I can highly recommend this service to anyone looking for a 1st class service from beginning to end
20 lipca 2026
Opinia niezależna
Odpowiedź od Rowlands Pharmacy
Thank you for the review. We are glad we met your expectations and hope to serve you again. Chantal, Rowlands Pharmacy
Medication always delivered late.
9 lipca 2026
Opinia niezależna
Odpowiedź od Rowlands Pharmacy
Thank you for your feedback. We take all reviews seriously and are sorry to hear about your recent experience. All feedback is valuable to us as we strive to improve.
We cannot identify your account or order from the details provided here, so we have asked Trustpilot to reach out to you directly to request more information. Once we have those details, we will fully investigate the matter and do our best to make things right for you.
Alternatively, you can provide this information directly to us by contacting the Rowlands Pharmacy Online support team on the app or by emailing online@rowlandspharmacy.co.uk.
Let Rowlands Pharmacy take the strain for you.
You don’t have to worry about remembering to renew your prescription, Rowlands Pharmacy do everything for you
They send you reminders to renew your prescription,which you tick the medication needed and they forward your request to your doctors surgery who confirm and
check your order so that Rowlands surgery can then send your medicines directly to you.
you by tracked Royal Mail.
No hassle with long waits in doctors surgery to get your prescription…. No queuing in pharmacy to get your medicines
One of the best things I have ever done is sign up with Rowlands Pharmacy.
19 lipca 2026
Opinia niezależna
Odpowiedź od Rowlands Pharmacy
We appreciate the great rating. Thank you for choosing us and sharing your experience. Chantal, Rowlands Pharmacy
Simple and reliable
It's a simple way of ordering and receiving my prescription drugs. Our local chemist is often closed due to lack of pharmacists, so I find this less stressful.
In reply to your question, I order online, and they are delivered. Thanks
20 lipca 2026
Opinia niezależna
Odpowiedź od Rowlands Pharmacy
Thank you for the kind words. Your support means a lot to our team. Chantal, Rowlands Pharmacy
Easy to order on app
Easy to order on app. Very efficient. Delivered in good time. Saves me so much time.
20 lipca 2026
Opinia niezależna
Odpowiedź od Rowlands Pharmacy
Good Morning,
Thank you for your lovely feedback. So, we can ensure the team is recognised, please could you share which Pharmacy you attended?
Kind Regards
Lauren
Dependable service.
Reliable service. Delivered on time and always correct.,
20 lipca 2026
Opinia niezależna
Odpowiedź od Rowlands Pharmacy
Good Morning,
Thank you for your lovely feedback. So, we can ensure the team is recognised, please could you share which Pharmacy you attended?
Kind Regards
Lauren
Excellent service
Always kept informed of progress of repeat prescription order. Advised when medication was in transit, via Royal Mail. Advised by Royal Mail of projected delivery time slot.
20 lipca 2026
Opinia niezależna
Odpowiedź od Rowlands Pharmacy
Thank you for the 5-star review. We really appreciate you taking the time to share your feedback. Chantal, Rowlands Pharmacy
Have had no problems with my ongoing…
Have had no problems with my ongoing repeat perceptions
19 lipca 2026
Opinia niezależna
Odpowiedź od Rowlands Pharmacy
Good Morning,
Thank you for your lovely feedback. So, we can ensure the team is recognised, please could you share which Pharmacy you attended?
Kind Regards
Lauren
Very reliable.
As you would expect i rely on my prescriptions to be on time and correct .I have always found Rowlands to be reliable and on time also takes so much hassle from the process .Thanks Rowlands much appreciated.
20 lipca 2026
Opinia niezależna
Odpowiedź od Rowlands Pharmacy
Good Morning,
Thank you for your lovely feedback. So, we can ensure the team is recognised, please could you share which Pharmacy you attended?
Kind Regards
Lauren
Very efficient and reliable service
Ordering is easy, just log onto the Rowlands app and tick the two boxes, and the items are delivered through my letterbox 4 or 5 days later. I get a reminder four weeks later to order again. Quick and simple
13 lipca 2026
Opinia niezależna
Odpowiedź od Rowlands Pharmacy
Thank you for the review. We are glad we met your expectations and hope to serve you again. Chantal, Rowlands Pharmacy
Excellent service always delivered on…
Excellent service always delivered on time, can not fault their service .
20 lipca 2026
Opinia niezależna
Odpowiedź od Rowlands Pharmacy
We appreciate the great rating. Thank you for choosing us and sharing your experience. Chantal, Rowlands Pharmacy
Always arrives on time and always…
Always arrives on time and always complete order.
16 lipca 2026
Opinia niezależna
Odpowiedź od Rowlands Pharmacy
Thank you for the kind words. Your support means a lot to our team. Chantal, Rowlands Pharmacy
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.