Rowlands Pharmacy Recenzje 

771
Wynik TrustScore: 4 na 5

4,0

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I've been using Rowlands Pharmacy for several years now and I am always impressed with the ease at which I can order my prescriptions. From placing an order on their simple to use App I am kept consta... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

The staff here at Rowlands/ Numark Greenlaw, Newton Mearns are consistently exemplary in their service, nothing is ever too much for them, they are genuinely friendly, yet stay professional at all t... Zobacz więcej

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Oceniono na 1 z 5

If you're ever thinking about working in a pharmacy make sure it isn't this one. They allow and protect staff members who treat their fellow colleagues terribly, even after copious amounts of evidence... Zobacz więcej

Reakcja na opinię

Oceniono na 3 z 5

Your reminder service failed last time consequently we got down to one day. 0* Your prescribing service is excellent 5* Concentration on selling commercial lines took too much of your energy,... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Apteka

Napisane przez firmę

Established in 1810 and with over 300 locations across the UK, Rowlands Pharmacy stands as the longest-established chain of community pharmacies in the UK. For over 200 years, we have remained a hub of healthcare support, continually evolving to become a more dependable and accessible pharmacy. With our experience and knowledge, we proudly work with local GPs to dispense thousands of prescriptions to customers nationwide. You may have noticed that your local Rowlands may look a bit different. As proud members of the Numark family, we’re showcasing the Numark brand to highlight our togetherness and commitment to our communities


Dane kontaktowe

4,0

Dobra

Wynik TrustScore: 4 na 5

771 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,0

Wszystkie recenzje

(771)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 230

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Oceniono na 5 z 5

Brilliant!

So easy to order with the app, they have never let know me down. Even when my surgery hasn't sent the prescription which I wouldn't be aware of, Rowlands alerted me so I was able to contact my surgery - all round brilliant service👍

20 lipca 2026
Opinia niezależna
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Odpowiedź od Rowlands Pharmacy

Thank you for the review. We are glad we met your expectations and hope to serve you again. Chantal, Rowlands Pharmacy

Oceniono na 5 z 5

Above all the reminders I get when my…

Above all the reminders I get when my medicine is due and the safe packaging when delivered.

20 lipca 2026
Opinia niezależna
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Odpowiedź od Rowlands Pharmacy

Thanks for the positive feedback. It is great to know you had a good experience with us. Chantal, Rowlands Pharmacy

Oceniono na 5 z 5

Beamed down accurately

I have been using this pharmacy since Covid and would highly recommend. Thank you so much.

20 lipca 2026
Opinia niezależna
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Odpowiedź od Rowlands Pharmacy

Thank you for the kind words. Your support means a lot to our team. Chantal, Rowlands Pharmacy

Oceniono na 5 z 5

Pleasant

Pleasant, obliging and efficient service

20 lipca 2026
Opinia niezależna
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Odpowiedź od Rowlands Pharmacy

We appreciate the great rating. Thank you for choosing us and sharing your experience. Chantal, Rowlands Pharmacy

Oceniono na 5 z 5

Great company,Easy to use app.

Great company,Easy to use app.
All orders delivered with no problems.
Would definately recommend.

20 lipca 2026
Opinia niezależna
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Odpowiedź od Rowlands Pharmacy

Thank you for the review. We are glad we met your expectations and hope to serve you again. Chantal, Rowlands Pharmacy

Oceniono na 5 z 5

Easy to order

Easy to order and thankfully Royal Mail delivered promptly

15 lipca 2026
Opinia niezależna
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Odpowiedź od Rowlands Pharmacy

Thanks for the positive feedback. It is great to know you had a good experience with us.
Chantal
Rowlands Pharmacy

Oceniono na 2 z 5

Unusual policy that doesn’t help

Extremely disappointed with Rowland’s policy of not allowing you to use Mounjaro pens strength 7.5mg for more than one month. They say they’re not a “maintenance level pen”. So having taken 5mg for a few months I stepped up to 7.5mg and would like to stay at this level until my body gets used to it. I don’t want to step up again to 10mg straight away. I’ve talked to several other pharmacists and been advised that there is no clinical issue with remaining on 7.5mg for as long as they work. Seems that Rowland’s policy isn’t common practice but by getting patients to step up to higher dosages will certainly generate more money. Can’t find anyone else that does this.

18 lipca 2026
Opinia niezależna
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Odpowiedź od Rowlands Pharmacy

Good afternoon,

Thank you for taking the time to share your concerns, these are currently being investigated by our Patient Experience Team who will contact you directly regarding this

Kind regards

Chelsea

Oceniono na 5 z 5

Great experience with your staff member…

Great experience with your staff member Kyle at Bridgeton Cross, went the extra mile to ensure my partner was able to get her medication after some difficulties.

Top team!

16 lipca 2026
Opinia niezależna
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Odpowiedź od Rowlands Pharmacy

Good Afternoon,

Thank you for your lovely feedback. So, we can ensure the team is recognised, please could you share which Pharmacy you attended?

Kind Regards
Lauren

Oceniono na 5 z 5

Excellent service

All the staff at Rowlands in Almondbury are always friendly and extremely helpful. They give great advice and assistance where necessary and ensure our prescriptions are correct. They are the best. When we had issues with prescriptions they told me what I needed to do and they then sorted it for me to make things easier. Thanks you

14 lipca 2026
Opinia niezależna
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Odpowiedź od Rowlands Pharmacy

Good Morning Sally,

Thank you for your lovely feedback. So, we can ensure the team is recognised, please could you share which Pharmacy you attended?

Kind Regards
Lauren

Oceniono na 5 z 5

Friendly and helpful

I’ve been collecting my daughter’s medication from this pharmacy (Bargarran) for a long time now and they have always been very helpful

14 lipca 2026
Opinia niezależna
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Odpowiedź od Rowlands Pharmacy

Good Morning Chris,

Thank you for your lovely feedback. So, we can ensure the team is recognised, please could you share which Pharmacy you attended?

Kind Regards
Lauren

Oceniono na 5 z 5

Great help and very friendly team

Great help and very friendly team

9 lipca 2026
Opinia niezależna
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Odpowiedź od Rowlands Pharmacy

Good Morning Scott,

Thank you for your lovely feedback. So, we can ensure the team is recognised, please could you share which Pharmacy you attended?

Kind Regards
Lauren

Oceniono na 1 z 5

Absolutely deplorable service .people…

Absolutely deplorable service .people collecting their prescriptions at the branch in Bart's hospital London have to wait more than one hour before their ticket number is called sometimes the wait is even longer. It is totally unacceptable

9 lipca 2026
Opinia niezależna
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Odpowiedź od Rowlands Pharmacy

Good Morning Robin,

I am sorry to learn of your recent poor service when using Rowlands Pharmacy, in order for me to investigate this matter further please can you advise of further details by contacting our team at patientexperience@rowlandspharmacy.co.uk quoting 'TrustPilot' and including the branch you attended as well as further details of the incident.

Kind regards
Lauren

Oceniono na 1 z 5

Rowlands Pharmacy Hammersmith

If I could give them a minus score, I would. Just rude, inefficient - even the frst impression of the pharmacy is that it is a mess. Shelves littered with odd and dishevelled products and that is before you even get to the rudest staff imaginable. There is a guy on the counter who must hate his job (if he is there because he often goes walkabout and even his colleagues are hunting him down) as he is so blunt and rude when you ask for a prescription. He needs customer service basic training. if you don't like your job, do something else. The staff behind the scenes are constantly laughing and joking, despite the queues and we are all waiting and waiting. If this is not bad enough, they never answer the phone. Never. I have phoned direct and I have phoned through the hospital switchboard. Indeed, I have phoned 17 TIMES in the last four working days and not one time has someone picked up the phone. We even tested it once when we were in the pharmacy, when they were mucking about behind the counter - someone could have stopped messing about and picked up the phone and helped a customer, but no. They have the NHS contract, so what the hell, they just keep getting the money and that's about it. The NHS should seriously review this agreement. Their service is worse than terrible.

1 lipca 2026
Opinia niezależna
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Odpowiedź od Rowlands Pharmacy

Good morning,

I am sorry to learn of your recent poor service when using Rowlands Pharmacy, in order for me to investigate this matter further please can you advise of further details by contacting our team at patientexperience@rowlandspharmacy.co.uk quoting 'TrustPilot' and including the branch you attended as well as further details of the incident.

Kind regards

Chelsea

Oceniono na 5 z 5

The staff are so friendly and welcoming…

The staff are so friendly and welcoming
Always someone there to help with any questions or health issues n general queries
Collecting prescriptions is so easy not a long waiting time either which is always a plus. Great variety of products on the shelves for self care as well
Best Chemist In Kilwinning

30 czerwca 2026
Opinia niezależna
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Odpowiedź od Rowlands Pharmacy

Good Morning Natasha,

Thank you for your wonderful feedback, I will ensure that this is reaches the Kilwinning Team and that they are recognised for all of their hard work.

Kind regards
Lauren

Oceniono na 5 z 5

Smoking sensations service

This service was great. It is simple and efficient. Pharmacist was always pleasant and very helpful and supportive.

1 lipca 2026
Opinia niezależna
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Odpowiedź od Rowlands Pharmacy

Good Afternoon Lixxie,

Thank you for your lovely feedback. So, we can ensure the team is recognised, please could you share which Pharmacy you attended?

Kind Regards
Lauren

Oceniono na 5 z 5

Excellent staff and customer service I can only say praises about the…

I can only say praises about the service and about the staff. For two years I have been getting my medication fortnightly and they are extremely helpful and understanding. Several times I got confused and even desperate as it is quite hard to keep track of my orderds. In any emergency situation they sorted out my order.
One more thing which also shows their excellent customer service skills and the fact that they actually do care is that they already recognise my name on the phone. All in all I can only recommend the pharmacy.

25 czerwca 2026
Opinia niezależna
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Odpowiedź od Rowlands Pharmacy

Good afternoon,

Thank you for your wonderful feedback, I will ensure that this is reaches the Eldene team and that they are recognised for all of their hard work.

Kind regards

Chelsea

Oceniono na 5 z 5

Extremely helpful staff

Extremely helpful staff, been using this pharmacy for years and always happy to help the family with anything

26 czerwca 2026
Opinia niezależna
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Odpowiedź od Rowlands Pharmacy

Good afternoon,

Thank you for your wonderful feedback, I will ensure that this is reaches the Erskine Team and that they are recognised for all of their hard work.

Kind regards

Chelsea

Oceniono na 5 z 5

Visited today for suspected…

Visited today for suspected tonsillitis. This Pharmacy does Pharmacy first and I was seen quickly. The pharmacist Haroon and other members of staff were brilliant, I was in and out with in minutes with antibiotic's no long waiting to be seen by a doctors and excellent service.

20 czerwca 2026
Opinia niezależna
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Odpowiedź od Rowlands Pharmacy

Good Morning Christine,

Thank you for your lovely feedback. So, we can ensure the team is recognised, please could you share which Pharmacy you attended?

Kind Regards
Lauren

Oceniono na 1 z 5

For the fifth time in a row I have…

For the fifth time in a row I have arrived to collect a prescription at the opening time of 8am and for the fifth time in a row they have not opened on time. Always opening at about 8.06am with no apology. I have raised this via email to their head office and received no reply. This time I raised it with the staff who were there and was told by the pharmacist that this was ‘life’ and that if I know they open late I should arrive later! I replied that the simple solution would be to change their opening hours sign to 8.10 so at least it’s honest and I would know to make plans to be delayed arriving at work. The sad thing is if the pharmacist had shown an ounce of decent manners and understanding I would have been less likely to complain.

16 czerwca 2026
Opinia niezależna
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Odpowiedź od Rowlands Pharmacy

Good afternoon,

I am sorry to learn of your recent poor service when using Rowlands Pharmacy, in order for me to investigate this matter further please can you advise of further details by contacting our team at patientexperience@rowlandspharmacy.co.uk quoting 'TrustPilot' and including the branch you attended as well as further details of the incident.

Kind regards

Chelsea

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