I bought the most delightful silk lampshade - the blue was really uplifting. It looks gorgeous teaming with my hanging crystals table lamp. Perfect! I would mention that the packaging was quite bat... Zobacz więcej
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Zobacz, co mówią recenzenci
I can’t say enough good things about this company. I will always support a good quality British company. Over half of their collection is now made in the UK, and they've been deliberately moving towar... Zobacz więcej
I’ve bought a variety of products from Rowen & Wren over the years and every one has been of the highest quality. My most recent purchase was a beautiful rug that I had in my basket for over a year! S... Zobacz więcej
I bought three beautiful velvet cushions with linen backs. They were delivered safely and promptly and I had lots of lovely communication through the process. I have given 4 stars as I think the down... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Discover a curated collection of beautifully crafted, artisanal home and garden pieces that perfectly blend functionality with meticulous design and time-honoured charm.
Dane kontaktowe
Hamilton Court, Carthouse Lane, Horsell, GU21 4XS, Woking, Zjednoczone Królestwo
- 01276 451 077
- care@rowenandwren.co.uk
- www.rowenandwren.co.uk
4,5
Doskonała
268 recenzji
W ostatnim czasie nie zapraszano do recenzowania
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Exceptional Quality
I recently received my first order from Rowen & Wren, and I couldn’t be more thrilled! Every piece is absolutely beautiful, and you can immediately tell the quality and craftsmanship are exceptional. It is even more beautiful in person. I’m so happy with my purchase and know this will be the first of many orders!
18 sierpnia 2026
Opinia niezależna
Odpowiedź od Rowen & Wren
Hi Jamie, a very warm welcome to you. Given your location we hope that your items reached you in good time; it sounds like they were exactly what you were expecting which is also lovely to hear. We look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
Rowen and Wren is exceptional
Rowen and Wren has become my go-to for furniture and “bit and pieces” for my home. Everything is so beautifully made and made to last generations, questions are answered quickly and helpfully by customer service and it’s just a wonderful all round experience.
I have always been someone who buys antique furniture because frankly I’ve never previously found anything that is new but is sufficient quality, fairly priced and suits my aesthetic. The detail and care that goes into each of their pieces is impressive.
I don’t usually leave reviews but I’ve now bought a LOT from Rowen and Wren and I feel like they have really earned this one!
1 sierpnia 2026
Opinia niezależna
Odpowiedź od Rowen & Wren
Hi Veronica, thank you for your review, it's lovely to have done what we needed to do to earn it! Our whole team is dedicated to doing everything we can to give our customers what they deserve - quality items delivered on time, with service to support at every step of the way if needed. We're delighted to have been able to help you and we're here if you ever need to ask anything in the future.
Warmest wishes
The R&W Care Team
Rowen and Wren excellent aftersales
Review
I can’t recommend Rowan and Wren highly enough. Their after-sales team were absolutely fantastic — so helpful, polite and professional from start to finish.
The returns process was incredibly easy and completely hassle-free, which is such a refreshing change from dealing with companies that make returns unnecessarily difficult. Everything was handled quickly and efficiently, with excellent customer service throughout.
It’s clear that Rowan and Wren genuinely value their customers. I would definitely recommend buying online with them and wouldn’t hesitate to shop with them again. ⭐️⭐️⭐️⭐️⭐️
14 sierpnia 2026
Opinia niezależna
Odpowiedź od Rowen & Wren
Hi Tara, thank you for your kind words; it's always amazing to hear that our efforts are appreciated by our customers. We do try and make everything as easy as possible, from orders to returns - we know our customers are at the centre of everything and do our best to treat them accordingly. We'll be happy to help in any way we can should you need anything in future, and look forward to welcoming you back to our store.
Warmest wishes
The R&W Care Team
Fantastic service
Fantastic service, beautiful lanterns and wonderful customer service, thank you, oh and very fast shipping ☺️
6 sierpnia 2026
Opinia niezależna
Odpowiedź od Rowen & Wren
Hi there, it's lovely to hear everything went so well, and thank you for sparing a few moments to leave your review.
Warmest wishes
The R&W Care Team
Brass and Maple
Bought 16 medium-sized Matt brass handles for our refurbished kitchen. They look great against maple wood. (You need to know that shorter screws are available.) The quality of the handles are exceptional. Not only do they look good but they feel comfortable when pulling open a drawer or door. Returns were easy as we experimented with different finishes and communication with Rowan and Wren was often thoughtful and efficient. We are very pleased. Thank you R&W.
6 sierpnia 2026
Opinia niezależna
Odpowiedź od Rowen & Wren
Hi Janet, you're very welcome, and we're happy we were able to make things as easy as possible for you. We'll soon be providing both lengths of screw in our packaging to improve things even further - thank you for pointing that out. Thanks for leaving such a lovely review; for a small company it genuinely means a lot.
Warmest wishes
The R&W Care Team
Excellent
Excellent service, quick delivery times and beautiful, beautiful items. We have used Rowen and Wren rails, hooks and knobs plus the lovely bath mats. Really adds the finishing touch.
1 lipca 2026
Opinia niezależna
Odpowiedź od Rowen & Wren
Hi Ms Kelly, thank you for taking the time to share your thoughts; it's lovely to hear that an order went well from the time it was placed through to unboxing and we're delighted you love the range of pieces you bought. Hopefully we'll hear from you again after another order, and if you ever need to ask anything about any of our products, just drop us a line and we will be happy to help.
Warmest wishes
The R&W Care Team
Excellent products
Excellent products. I bought some towels and they are working well.
1 sierpnia 2026
Opinia niezależna
Odpowiedź od Rowen & Wren
Hi SG thanks so much for leaving your feedback. Lovely to hear the towels are working well; we hope they're a welcome complement to your bathroom for a long time to come.
Warmest wishes
The R&W Care Team
Noah Linen Patchwork Quilt - not as advertised
I recently purchased the "Noah Linen Patchwork Quilt" from Rowen and Wren. The item itself is beautiful and well-made, but is unfortunately not composed of the materials stated on the website. On the purchase page, R&W states: "Sublimely soft, cosily enveloping and crafted from 100% linen" and highlights its "Natural Materials." However the item is in fact stuffed with 100% polyester fiber. Polyester fiber is notoriously friable and pollutes waterways during washing, exactly what I was trying to avoid in buying a "100% linen" product. It's quite annoying to pay a premium for what you think is going to be reliable product, and then receive a facade.
2 sierpnia 2026
Opinia niezależna
Odpowiedź od Rowen & Wren
Hi Tyler, thank you for your message and for bringing this to our attention. We would never intentionally misrepresent a product on our site but we do appear to have omitted full and comprehensive details in this case, which is being urgently reviewed by our product team to ensure that the description on site gives our customers all the information they need in order to be able to make a fully informed purchase.
Please accept our apologies for the oversight, and for the resulting disappointment and inconvenience caused, this was never our intention. We can see that you have also emailed our team, so thank you for doing this, and we will be in touch very shortly to see how we can rectify this for you.
Warmest wishes
The R&W Care Team
We are newcomers to Rowen & Wren .
We are newcomers to Rowen & Wren .
We ordered a rusted garden obelisk which arrived quickly and is just as pictured on the website. We are delighted with our purchase, thank you
10 lipca 2026
Opinia niezależna
Odpowiedź od Rowen & Wren
Hi Kelly, we're delighted to welcome you to our little store and it's lovely to hear that the obelisk was as hoped for - we hope it graces your garden for years to come, and look forward to welcoming you back in the future if something further catches your eye.
Warmest wishes
The R&W Care Team
Lovely lovely things and the customer…
Lovely lovely things and the customer service was absolutely brilliant when I had an issue with my order the other day.
10 lipca 2026
Opinia niezależna
Odpowiedź od Rowen & Wren
Hi Stefanie, it's lovely to hear you adore our products and we're just as happy to hear that our help was useful with the issue you had. Thank you for leaving your review, it's truly appreciated.
Warmest wishes
The R&W Care Team
Wilbur Bathroom Shelf quality doesn't justify the price
I bought the Wilbur Bathroom Shelf and was incredibly disappointed with the quality.
The screws are set far too close to the wood, meaning it's near impossible to screw them in without damaging the wood and therefore ruining the complete aesthetic. I paid for a professional to fix the shelf to the wall and they said it was a very bad design. In addition, the quality of the screws provided was low - the metal used was soft, meaning it was very hard to screw them in without scratching the metal.
The quality doesn't justify the price.
13 lipca 2026
Opinia niezależna
Odpowiedź od Rowen & Wren
Hi Liz, we're so sorry to hear that the shelf you received didn't seem to be as hoped for. I know you contacted our team by email as well, and they've spoken to our Product team and will get back to you (if they already haven't done so) with some information on a replacement and any guidance we are able to provide on installation tips. Apologies for the disappointment but we will do everything we can to ensure this goes to plan from now on.
Warmest wishes
The R&W Care Team
The customer service from Rowen & Wren…
The customer service from Rowen & Wren is excellent, From placing the order to receiving the order, everything is thoughtful and bespoke.
With lovely individual products and a customer first approach it’s like your favourite high street gift shop.
16 czerwca 2026
Opinia niezależna
Odpowiedź od Rowen & Wren
Hi Lorraine, thank you so much for your feedback and we're so sorry for the delay acknowledging you. We're delighted that shopping with us is such an enjoyable experience and we look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
Beyond incompetent
I rarely write reviews, only when a service is exceptionally brilliant or incredibly bad. Unfortunately I am writing about the latter.
This should have been simple. Saw some beautiful door knobs and ordered them. They eventually turned up, but the two door knobs were not same. The company was fine sent me a return slip I sent them back and asked for another of the one I liked. It eventually arrived (it took 3 weeks). But there it was, hooray! Until I compared it to the one I’d kept and realised it was much smaller. Boo! So I contact the company and am now informed that the one in the size I like is not available and will not be until August. This happened at the end of May.
Three months seemed a long wait for a door knob so I went online and found something equally beautiful at a fraction of the price. It turned up within 3 days and were identical. Wow!
So deciding I no longer wanted to wait three months for R&W to get their act together decided to return the knobs to them.
What could go wrong now…. Oh yes, they decided to only refund me for one of the knobs.
It’s almost unbelievable how sloppy and incompetent their warehouse and customer service team are.
End of the day, it seems like a rubbish company with some slick marketing.
4 mistakes in one order feels like a p!ss take. I’m just glad I never ordered a sofa from them….
25 czerwca 2026
Opinia niezależna
Odpowiedź od Rowen & Wren
Hi Jo, we're so sorry that things went so awry on this order. Things go wrong once rarely, but there seems to have been a succession of issues which have clearly inconvenienced you in a very serious way.
We're a small team and we take it personally when we let down a customer and we can't apologise enough for what's gone wrong here but I do think that remainder of your refund has now been put through.
We will ensure that you are called at the start of next week so we can make this apology in person and ensure we have done our best to put things right.
Warmest wishes
The R&W Care Team
Efficiency delivery of a lovely table…
Efficiency delivery of a lovely table which is just what we needed. Thank you !
18 czerwca 2026
Opinia niezależna
Odpowiedź od Rowen & Wren
Hi there, thank you for letting us know everything went to plan, and we are glad the table was exactly what you were looking for.
Warmest wishes
The R&W Care Team
Beautiful sofa
It was daunting to buy a sofa online without having tested it, but I couldn’t be more pleased!
The whole process was so easy and the communication with the delivery team was excellent. They were very accommodating and helpful when it came to the actual delivery date. The delivery itself was a great experience. They were efficient and careful.
The sofa itself is wonderful. The colour and the fabric are just as seen online. It is so comfortable and the quality of the craftsmanship is extremely high. I could not be happier with it.
Thank you all very much
26 maja 2026
Opinia niezależna
Odpowiedź od Rowen & Wren
Hi Susanne, it's lovely to hear that your Remy Sofa met with your expectations. We appreciate that it's a big ask to buy a piece like this without seeing it first but soon we will have somewhere that our customers can do exactly this, and we hope to see you there at some time in the future. Please do accept our apologies for the delay in replying to your review, we very much appreciate you took the time to share your thoughts.
Warmest wishes
The R&W Care Team
Je suis très contente de mon achat
Je suis très contente de mon achat . Ça correspond exactement à ce à quoi j’espérais ! Merci
29 maja 2026
Opinia niezależna
Odpowiedź od Rowen & Wren
Bonjour Ursula, merci d'avoir laissé un avis ; nous sommes ravis d'apprendre que le tapis correspond à vos attentes. Nous espérons que vous trouverez d'autres articles dans notre boutique à l'avenir.
Bien cordialement
The R&W Care Team
Beautiful Quilt
The quilt I bought is absolutely beautiful and quality is superb. Very happy with my purchase. Shipping was also quick.
18 maja 2026
Opinia niezależna
Odpowiedź od Rowen & Wren
Hi Jessica, thank you for your feedback and sorry it's taken us so long to reply. We're delighted that the quilt is as you hoped for, and we look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
Bought a large set of cutlery
Bought a large set of cutlery. Great product, exactly as advertised. Helpful staff when I enquired about bespoke quantities outside of the standard set. Next day delivery by DPD, very well packed and presented.
19 maja 2026
Opinia niezależna
Odpowiedź od Rowen & Wren
Hi Neil, thank you for taking the time to leave your review, and we can only apologise for the delay in our acknowledgement. We're a small team and it means a lot to hear that product, delivery and customer service were as we hope to achieve. We hope the cutlery set is a long-term fixture of your kitchen and dining.
Warmest wishes
Mark
It’s hard to find quality furniture…
It’s hard to find quality furniture these days. I have been so impressed with the beauty and quality of all the pieces I have bought. Also delivered promptly and carefully. Well done Rowen and Wren!
13 maja 2026
Opinia niezależna
Odpowiedź od Rowen & Wren
Hi Rachel, thank you so much for the feedback, we're thrilled that we've been able to make everything work for you. If you ever need any information about any piece in our collections, we will only be to happy to help.
Warmest wishes
The R&W Care Team
A very nice little chair
A very nice little chair. Took nearly 2 months to arrive and very expensive for what I actually got. Would not order again.
5 maja 2026
Opinia niezależna
Odpowiedź od Rowen & Wren
Hi Sally, thanks for sharing your thoughts. I wasn't able to track down your order details from your information but we hope that we are clear enough when we say that our made-to-order armchairs are expected to take 6-8 weeks. If you were disappointed in any way then please accept our apologies, and if you need to discuss anything further with us please do let us know by emailing us on care@rowenandwren.co.uk.
Warmest wishes
The R&W Care Team
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