We bought the Stanton Oak Dining Table, Sutton Oak Storage Bench and Turner Dining Chairs after a year of trying to find a set that wasn’t too chunky and imposing. We love them all! They’re gre... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I bought the most delightful silk lampshade - the blue was really uplifting. It looks gorgeous teaming with my hanging crystals table lamp. Perfect! I would mention that the packaging was quite bat... Zobacz więcej
Reakcja na opinię
I can’t say enough good things about this company. I will always support a good quality British company. Over half of their collection is now made in the UK, and they've been deliberately moving towar... Zobacz więcej
Reakcja na opinię
I bought three beautiful velvet cushions with linen backs. They were delivered safely and promptly and I had lots of lovely communication through the process. I have given 4 stars as I think the down... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Discover a curated collection of beautifully crafted, artisanal home and garden pieces that perfectly blend functionality with meticulous design and time-honoured charm.
Dane kontaktowe
Hamilton Court, Carthouse Lane, Horsell, GU21 4XS, Woking, Zjednoczone Królestwo
- 01276 451 077
- care@rowenandwren.co.uk
- www.rowenandwren.co.uk
4,5
Doskonała
272 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Stunning products & fabulous service
Stunning products & fabulous service - I've ordered from R&W a fair few times now (first with some beautiful icicle glass Christmas decorations in 2020, more recently with a few gorgeous cushions). Fabulous service, a wonderful company ethos. Would recommend.
10 lipca 2024
Opinia niezależna
Odpowiedź od Rowen & Wren
Hi there, it's lovely to hear your kind words which will mean a lot to the entire team. We truly appreciate the recommendation.
Warmest wishes
The R&W Care Team
Good products, great service.
Easy ordering process. Speedy delivery, beautifully and sustainably wrapped goods. The handles were wonderful quality and just what I have been looking for. My questions were handled very nicely by customer services. A new company to me, but one I shall return to.
20 czerwca 2024
Opinia niezależna
Odpowiedź od Rowen & Wren
Hi Pauline, thank you for taking a few moments to share your thoughts. It's lovely to know the pieces were what you hoped for, and that the work we're doing to make packaging more sustainable is making a difference. Our customer service team will always be happy to help with any questions you may have, and we look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
Wonderful curation and quality
The curation and quality from Rowen & Wren is always unmatched. I trust them implicitly and return again and again.
8 lipca 2024
Opinia niezależna
Odpowiedź od Rowen & Wren
Hi there, we are deeply honoured to have earned your trust, and thank you for taking the time to share your thoughts. Your continued custom is the highest compliment of all, and we hope to welcome you for years to come.
Warmest wishes
The R&W Care Team
beautifully crafted hardware
Recently fitted the beautifully crafted door handles and loo roll holder supplied by Rowen and Wren. Really happy with my purchasing experience and with the delivery updates and low plastic packaging approach. Would highly recommend Rowen and Wren for high quality architectural detail/ hardware and excellent customer service.
9 lipca 2024
Opinia niezależna
Odpowiedź od Rowen & Wren
Hi Ruth, we're delighted to hear that the pieces you purchased were what you hoped for. Removing plastics from our packaging is an ongoing project and we are glad that the work we've done so far is noticeable. Thank you for your kind words, they are truly appreciated.
Warmest wishes
The R&W Care Team
Absolutely beautiful products and…
Absolutely beautiful products and handmade. The ethos of the company alignes with my own beliefs. Although delivery costs to Northern Ireland are very expensive, the delivery time was excellent.
2 lipca 2024
Opinia niezależna
Odpowiedź od Rowen & Wren
Hi Jane, we appreciate you taking a few moments to share your thoughts. We're sorry that shipping costs were higher than you hoped - we are constantly looking for more and better choices for our customers and of course any savings we are able to make will be reflected in the prices you see when purchasing. Thank you for your order and we hope to welcome you back in the near future.
Warmest wishes
The R&W Care Team
Beautiful
Beautiful, unusual glasses, arrived very quickly and very carefully packaged. Will be using for my 60th birthday celebrations next week!
6 lipca 2024
Opinia niezależna
Odpowiedź od Rowen & Wren
Hi there and thank you so much for your kind words. We're delighted to hear the glasses arrived safely - and of course, many happy returns for your 60th birthday celebrations in a few days!
Warmest wishes
The R&W Care Team
Purchase arrived promptly
Purchase arrived promptly, wrapped well and delivered with a smile.
Contents were just as described- perfect.
Loving the personal touch too from R&W, appreciating the sale.
Will definitely be ordering again.
4 lipca 2024
Opinia niezależna
Odpowiedź od Rowen & Wren
Hi Yvonne, thank you for taking a moment to share your thoughts. It's lovely to hear your purchase was what you hoped for and we look forward to your next order.
Warmest wishes
The R&W Care Team
Delightful pots for my plants
Delightful pots for my plants. I will definitely buy again from you. Thank you
5 lipca 2024
Opinia niezależna
Odpowiedź od Rowen & Wren
Hi Joanne, thanks in turn from us to you for your kind words, and we're delighted to hear that the pots were as you hoped for.
Warmest wishes
The R&W Care Team
Good experience
Ordering is straight forward there was slight delay in delivery nothing to do with R&W pots were well packaged & arrived intact they are gorgeous would highly recommend this company
5 lipca 2024
Opinia niezależna
Odpowiedź od Rowen & Wren
Hi Sandy, your recommendation is truly appreciated and sorry to hear that the delivery courier may have been having an off day when your order was sent. We're delighted that your purchase was as hoped for and thanks for taking the time to share your thoughts.
Warmest wishes
The R&W Care Team
Item was very well packaged
Item was very well packaged. Delivery by Evri was good.
4 lipca 2024
Opinia niezależna
Odpowiedź od Rowen & Wren
Hi Lesley, we appreciate you taking the time to share your thoughts, and thank you for purchasing from Rowen & Wren.
Warmest wishes
The R&W Care Team
Excellent service and superb quality ✨
Very easy site to navigate, great customer service and super quality products! Thank you for the speedy service too.
Will be back often. It’s been a pleasure 😊
28 czerwca 2024
Opinia niezależna
Odpowiedź od Rowen & Wren
Hi Selma, wonderful to hear and all on our small team will be thrilled that their hard work is truly appreciated. Thank you and hope you find another piece to treasure in our store soon.
Warmest wishes
The R&W Care Team
GOLD STARS ALL ROUND!
I like my glasses to be attractive and well packed. Huge ticks and brownie points to Rowen & Wren for this - and another tick for the efficient and speedy delivery. All is good, and I have no hesitation in recommending
R & W to anyone wanting a trouble-free and affordable shopping experience. Nice one!
28 czerwca 2024
Opinia niezależna
Odpowiedź od Rowen & Wren
Hi there, and thank you for your kind words. We're happy to hear that the glasses arrived safely, and we always want our customers to receive their orders as quickly as possible; we're delighted delivery was swift and look forwards to welcoming you back in the future.
Warmest wishes
The R&W Care Team
Highly recomended.
We've bought various items from Rowan & Wren and they've all been very good. Delivered quickly and very well packaged. This time it was a large hook to go behind the door in our newly refurbished kitchen and some aged s hooks, both exactly as I expected.
27 czerwca 2024
Opinia niezależna
Odpowiedź od Rowen & Wren
Hi Gill, that's lovely to hear and we're grateful for your kind words. We hope you continue to find pieces with which to grace your home among our collections.
Warmest wishes
The R&W Care Team
Looking for great quality items and…
Looking for great quality items and these were very much the case. Love the design of what I was looking for. Love the fact that I spoke to someone who was more than happy to answer my questions. Delivery was great and I must say I’ve got a few more items to buy!
28 czerwca 2024
Opinia niezależna
Odpowiedź od Rowen & Wren
Hi Josephine, it's wonderful to hear you had a great experience shopping with us. Everyone from our product team to our customer service team will be thrilled, and we are always happy to answer any queries our customers may have. We hope your Bilton products grace your home for years to come and look forward to welcoming you back in future.
Warmest wishes
The R&W Care Team
Excellent communication and prompt…
Excellent communication and prompt reply to my email. Really pleased with quality of my garden chair.
22 czerwca 2024
Opinia niezależna
Odpowiedź od Rowen & Wren
Hi Ashall1, thank you for taking the time to share your thoughts. We are a small team but endeavour to respond to any queries as rapidly as we are able to, and we're delighted that the chair is as you hoped for.
Thank you once again and we look forward to welcoming you back to Rowen & Wren in the future.
Warmest wishes
The R&W Care Team
Wonderful website experience
Firstly, the website and the images used from order confirmation to the postcard in the package are so lovely and makes for a fabulous shopping experience.
Secondly, the cupboard handles and knobs are perfect, beautifully rustic and clearly well made.
They arrived well packaged.
Highly recommend Rowen and Wren.
16 czerwca 2024
Opinia niezależna
Odpowiedź od Rowen & Wren
Hi there, it's lovely to hear such lovely feedback. Much thought has gone into our products and packaging and it genuinely makes the whole team happy to find that it's truly appreciated. We hope that your hardware graces your home for years to come and that we can welcome you back in future should something else catch your eye.
Warmest wishes
The R&W Care Team
A quality product and lights arrived…
A quality product and lights arrived very quickly.
22 czerwca 2024
Opinia niezależna
Odpowiedź od Rowen & Wren
Hi Lucy, we are so happy to hear that the lights (the Edgar spotlights, I believe) were what you hoped for. We're delighted you're happy and thank you for taking a moment to share your thoughts.
Warmest wishes
The R&W Care Team
Great quality
Beautiful mirror, high quality and I really feel it's worth the money. Really really pleased with it and would use this company again, delivery was quick and returns if needed look straightforward.
Could I improve things? Would love to see polystyrene free packaging and some technical details for mounting instructions would be great (for example I had to weigh the mirror on the scales to check how I could safely hang it)
17 czerwca 2024
Opinia niezależna
Odpowiedź od Rowen & Wren
Hi there, we really appreciate you taking the time to post this. We're of course delighted that the mirror was as you hoped, and we do of course make returns (if they're needed) as trouble-free a process as possible.
Polystyrene-free packaging? We couldn't agree more. We are in the midst of a long review of all our packaging, removing plastics where we can. Mirrors, if not packaged really well, we've known to arrive broken and so they are a challenge which we continue to work on. And our product team are hard at work looking through all the supporting information on our site to include data like weights and any other key data we might notice is missing.
Thank you again and we look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
Edwin Oak Floor Lamp
I recently bought the Edwin Oak Floor Lamp and am delighted with my purchase. It’s beautifully made, and a high end solid quality lamp and looks exactly like I hoped it would.
6 czerwca 2024
Opinia niezależna
Odpowiedź od Rowen & Wren
Hi Beverley, thank you for your feedback. The Edwin Floor Lamp had a few changes made to it last year and we are truly in love with it, and it's lovely to hear that it was what you hoped for.
Warmest wishes
The R&W Care Team
Time for more gardening!
I ordered some rusty garden border supports knowing they were not in stock at the time ...no problem.
They have arrived well packaged and just what i wanted.
Good quality.very pleased, first time using this company but would use them again. Thank you.
16 czerwca 2024
Opinia niezależna
Odpowiedź od Rowen & Wren
Hi Susan, thank you for your order and we are happy to hear that the supports were exactly what you wanted. Thanks for your patience while we waited for them to arrive from our maker, and we wish you all the best in your gardening endeavours.
Warmest wishes
The R&W Care Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.