Roveruk Recenzje 

155
•
Wynik TrustScore: 4.5 na 5

4,7

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 4 z 5

Overall I was pleased with the quality and price of what I bought. I would have given five stars but one of the items, the capillary matting came unwrapped and folded a number of times to fit in the p... Zobacz więcej

Oceniono na 5 z 5

As described easy to fit relatively robust time will tell. Light doesnt charge up so well in autumn but then neither do some of my other solar lights. Arrived safely with good communication and well... Zobacz więcej

Oceniono na 5 z 5

Great communication - I ordered 6m of coco coir and Ryan messaged to check whether I was happy for it to be sent in two pieces rather than as one continuous roll. I was, and the product was great qual... Zobacz więcej

Oceniono na 5 z 5

Helena is very professional and has a very friendly manner. Asks all the right questions. I knew my Kitty would be in safe hands. When l came home from being away Kitty is as happy well fed and glowin... Zobacz więcej

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Napisane przez firmę

If you have an issue that can be resolved, please make contact with Ryan@RoverUK.co.uk before leaving feedback, thank you. About RoverUK: Online garden and home store. Established 2013 RoverUK.co.uk is part of the Climb Hire Limited Group Established 2013 We offer a wide range of products for the home and garden, delivered to your door. Our products include: Kids gardening tools; such as wheelbarrows, gloves, hand tools. Kids garden dens, t-pee's Planters, baskets, troughs and liners. Plant support obelisks, fencing. Grozone structures and replacement covers. Doormats and draught excluders. Basically everything for the garden except soil and plants (try Suttons for those). Thank you - Ryan


Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

155 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,7

Wszystkie recenzje

(155)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 86

Napisz recenzję
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Oceniono na 4 z 5

Professional company, but returning an item was an issue for me...

Updated: 18/8/25. My experience of this company was very good, items for sale offered are great value for money, speedy delivery time, good communication and timely customer services.

However, I was initially disappointed with their returns policy, in that they do not offer free returns! I guess that comes from mainly shopping on Amazon, there's an expectation that every company will offer free returns!

Anyway I ordered a pair of garden gloves that when my husband tried on for size, were actually too small for him despite them being extra large! The product label was still attached and the gloves were never physically used, so they are definitely in a re-saleable condition, but Rover's returns policy say, that they will not refund postage!

I decided to not return them on this occasion because the shipping cost would not be worth paying out myself and I'd lose out financially. It is fair enough that Rover won't refund the postage because of course they would lose out too. I understand that this would have been different if the gloves had have been faulty.

As an aside, before writing this review I did email them and received a polite and brief reply, saying how to return, but they didn't mention the returns policy, so before I returned the gloves and I lost out financially I read it and decided to just keep the gloves to gift on to someone else!

Just a suggestion Rover, when a customer asks about returning a non faulty item, it might be a good idea to cut and paste your policy on to your reply email. People tend to need prompting because they may not go looking for the information as I did.

I always try to buy from smaller companies and locally before reverting to Amazon. I bought from Rover because I was confident the gloves would fit my husband's hands, but with hindsight I should have probably gone to Amazon because it's simpler to return to them and as a customer I don't lose out on paying for return postage.

Thank you Ryan for your reply. I have changed my review above whilst reflecting on your response because there were areas that I misunderstood and have come to appreciate from your side. I wish your company well.

30 lipca 2025
Opinia niezależna
Logo Roveruk

Odpowiedź od Roveruk

Hi Liz,

Thank you for taking the time to leave feedback.

Postage is charged at cost. It is not an objective to make profit from the costs of delivery and with the increased costs in packaging it often costs more to send an item than the cost of delivery charged.

In summary the returns policy is:
.......
If an item is defective or the wrong one has been sent it is the sellers responsibility to pay for the return of the item.

If the buyer has changed their mind or purchased the wrong item or size of item, it is the buyer that must cover all postage costs.
.........
However, if an exchange is required (and the item is available) for a similar product at the same price. The customer is required to send the item back at their cost but the outgoing cost (from here to you) will be paid for.

I thank you for taking the time to right an articulate review and I do take your points onboard. Without charging all customers more for postage on every item, there's little I can do. As you know there is no such thing as a free return, someone has to pay this.

Many companies that once offered free returns are now no longer offering this. Those that do have to increase their overall delivery charges or increase *vulnerable product costs (*Items which are often returned for refunds).

I sincerely thank you for raising this publicly, the policies are clear on the website but I think it is good that people reading this are aware. Quite simply, if you want an item and you know your not going to return it (unless faulty) then this is the shop for you. If you need to try before you buy, perhaps this is not.

Kind regards,
Ryan
www.RoverUK.co.uk is a website address for Climb Hire Limited

Oceniono na 5 z 5

Fantastic experience

Fantastic experience purchasing from Rover UK. Cheaper prices than elsewhere and super fast delivery. No issues and wouldn't hesitate to shop there again. Thank you

25 czerwca 2025
Logo Roveruk

Odpowiedź od Roveruk

Thank you.

Oceniono na 5 z 5

Great

Managed to find products been searching for, good prices and swift delivery.

25 czerwca 2025
Logo Roveruk

Odpowiedź od Roveruk

Thank you for the good feedback.

Oceniono na 3 z 5

useful product, but protect roof from direct sunlight

Bought a Grozone fleece from RoverUK, I had a problem with the quality of this item which did not show until it had been exposed to hot sunshine when it's roof disintegrated. The trader was initially expecting that I deal with the manufacturer, due to my owning the fleece for 10 months, but after some conversations and explaining the contractual requirements of sellers, he was gracious and helpful - dealing with the manufacturer on my behalf and arranging a replacement. What I have learned from this experience is that in very sunny sites, it is better to cover the rooftop of these fleeces with a piece of dark material to protect them from direct sunlight and thus prolong the useful life. Something I shall feed back to the manufacturer so that customers can be advised on this.

9 lipca 2025
Opinia niezależna
Logo Roveruk

Odpowiedź od Roveruk

This is still under the manufacturer warranty and a replacement has been sent to you, 3 days delivery estimate.

Oceniono na 4 z 5

had an issue with one of the products…

had an issue with one of the products but this was sorted out very quickly so happy with customer services.

20 czerwca 2025
Logo Roveruk

Odpowiedź od Roveruk

I'm pleased to read this is all sorted, enjoy. (and thank you).

Oceniono na 5 z 5

Excellent service.

Ryan went above and beyond to rectify a mistake in my order. I highly recommend this company.

19 czerwca 2025
Opinia niezależna
Logo Roveruk

Odpowiedź od Roveruk

Thank you, glad you got what you needed in time.

Oceniono na 1 z 5

Unable to contact seller to inform of missing item

Received all items other than the male elf. Emails requesting info as to where it was would not send

19 maja 2025
Logo Roveruk

Odpowiedź od Roveruk

Hi Sarah,
I am sorry to read this. I am not sure which email you are sending to but I have checked them this morning and they are working, you can call the number on the website and I will answer or call you back as soon as I can. I have sent you an email this morning and text the number provided as this is the first I have been made aware of this.
If it is not too late please check the packaging again. I boxed and sent this order myself and I am sure all items were included.
Kind regards,
Ryan

Oceniono na 5 z 5

Excellent product & seller

I needed a replacement cover for my four tier Growzone grow house. I did an Internet search and found roveruk.co.uk
The price was very competitive and delivery costs very reasonable. I receive my item within a couple of days. Very good quality I recommend the product and the seller.

6 kwietnia 2025
Opinia niezależna
Logo Roveruk

Odpowiedź od Roveruk

Thank you

Oceniono na 4 z 5

Online order form needs more clarity on default address

I’m pleased with the product but for some reason the default delivery address was not made clear enough at the point of ordering and it was sent to my work which would not have been my choice!

22 kwietnia 2025
Logo Roveruk

Odpowiedź od Roveruk

Hi Laura,
Please check your 'Auto Fill' details and remove any information that is no longer relevant. Orders will be sent to the address you provided on the checkout form, it is worth double checking these details and provide as much information as possible to help the courier find you and deliver your parcel.
Kind regards,
Ryan

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