Room to Grow Recenzje 

555
Wynik TrustScore: 2.5 na 5

2,7

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Ordered a high sleeper bed with desk and futon. Easy to order. I received an email to say that someone would contact me within 5 days to arrange delivery and assembly. I had a call on day 5 and they... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Very easy website to navigate and get to the product you need. Was slightly cheaper than elsewhere and various specifications of the bed we wanted for my daughter were available. Delivery was arranged... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Ordered a bed in March 2025 with a 3-6 week wait time. After 8 weeks, no bed and no communication from RTG. When I contacted them they had many excuses (manufacturing, supply etc, as per other user ex... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

DO NOT USE! ordered and paid up front for expensive bunk bed. never arrived, kept sending holding (seemed automated) messages saying experiencing delays with suppliers. Months later never arrived.... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z meblami do sypialni

Napisane przez firmę

The UK's leading on-line retailer of children's beds, furniture and accessories. Creating happy spaces for your child to grow, learn, develop and discover who they want to be. Our product experts will help you find the perfect bed and furniture, from bunk beds, midsleeper beds, high beds and storage beds.


Dane kontaktowe

2,7

Słaba

Wynik TrustScore: 2.5 na 5

555 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,7

Wszystkie recenzje

(555)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 23

Napisz recenzję
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Oceniono na 4 z 5

I’m overall quite satisfied

I’m overall quite satisfied. Price was reasonable and the website is lovely with lots of options. Bed is exactly what I exacted and arrived in good condition. Building it was a real pain (as a single mum) but I got there in the end with help from a neighbour.

14 stycznia 2025
Opinia niezależna
Logo Room to Grow

Odpowiedź od Room to Grow

Thank you Angela for taking time to write a review. Sorry to hear that you had some trouble assembling your bed however, we are glad that it arrived in good condition and that you thought the price you paid was "reasonable".
Regards
Room To Grow

Oceniono na 5 z 5

Gaming bed/ High Sleeper

I have been quite happy since I have received my child’s bed. Delivery did take longer than it’s says on the website although it has been very much a worth while wait. Building it took my husband a few hours which is said he found quite easy. My son absolutely loves it. We have him set up now with his Xbox and PS5 in the desk area under the bed so he is very happy play games in his room. I thought the size of the bed is perfect and I think we have got decent value for our purchase so I would shop at room 2 grow again. Five stars

23 stycznia 2025
Opinia niezależna
Logo Room to Grow

Odpowiedź od Room to Grow

Thank you for writing such a detailed review for us. We are glad your son is enjoying his new bed and that you would purchase from us again in the future.
Regards
Room To Grow

Oceniono na 5 z 5

I alarm clocks I bought are very cute

I alarm clocks I bought are very cute.
Arrived fast and a bargain price

Made for a good stocking filler

19 grudnia 2024
Opinia niezależna
Logo Room to Grow

Odpowiedź od Room to Grow

Thank you Anne for your comments, we have a great range of children's bedroom accessories so we are glad you like your alarm clocks.
Regards
Room To Grow

Oceniono na 5 z 5

Pleased my order

Pleased my order
Good items
Look great

7 lutego 2025
Opinia niezależna
Logo Room to Grow

Odpowiedź od Room to Grow

Thank you for your review. We think that our products look great too!
Regards
Room To Grow

Oceniono na 4 z 5

Product Great, Couriers average

Ive given 4 stars but probably would have awarded 3.5 if i could. the bed is good and precisely what we ordered, just as advertised. Sorting delivery was a hassle, the courier they use is not doing the company any favours. Room to grow were helping in chasing the couriers who were slow to organise a delivery date to use (probably as we are in scotland). talking to the delivery driver, i got the impression that the couirer was quite a small specialist one as was also very busy, he siad he had 8 deliveries that day to make. so product v good , couriers average.

3 lutego 2025
Opinia niezależna
Logo Room to Grow

Odpowiedź od Room to Grow

Dear Carolyn, thank you for taking the time to give us your feedback specifically around the delivery couriers that we use. For our furniture orders we do use a selection of specialist 2 man delivery services and at times they do run at full capacity which may impact delivery lead-times. In addition, Scottish deliveries do carry an additional delivery lead-time, however we are glad that we were able to resolve these challenges for you and that you are now happy with your bed.
Regards
Room To Grow

Oceniono na 1 z 5

Poor customer service, refund not being transferred

Ordered a bed with a lead time, and week of estimated delivery following my enquiry about estimated delivery dates was told there was a further delay. Due to the timescale I opted for a refund. Despite emailing to advise on more than one occasion (being told each time it was being escalated and to expect the refund within a few working days) no refund has materialised some 3 months later. Hugely disappointed in the non existent customer service.

Edited to add that reply sent to the below request with delayed response back from RTG vague and unhelpful. Refund issued through bank. AVOID!

7 lutego 2025
Opinia niezależna
Logo Room to Grow

Odpowiedź od Room to Grow

Thank you for your review and apologies that you have been experiencing these issues. We have sent an information request directly to you to see if we can assist you further and find a resolution.
Regards
Room To Grow

Oceniono na 4 z 5

Easy online purchase

Easy online purchase

6 lutego 2025
Opinia niezależna
Logo Room to Grow

Odpowiedź od Room to Grow

Thanks Miriam for your review, we do try to make our website as easy as possible for our customers to use.
Regards
Room To Grow

Oceniono na 5 z 5

I have one of the small double beds as…

I have one of the small double beds as my daughter is 11 and I’m thinking ahead for when she hits those teen years.

Quality isn’t bad I like the storage under the bed and in the headboard section. Mattress is ok but could be firmer for my personal liking. The only thing about a smal double is finding bedding the same size so if u could do more small double bedding ie sheets and duvets that would be an idea

15 stycznia 2025
Opinia niezależna
Logo Room to Grow

Odpowiedź od Room to Grow

Thank you for writing such a detailed review. Small double beds are a great product for teens so we are glad you like it and are happy with the quality and the additional storage it can provide. Thank you for your feedback on small double bedding, we will pass this on to see if we can provide more options with this size of beds.
Regards
Room To Grow

Oceniono na 5 z 5

We got the house bed for our little…

We got the house bed for our little girl and it’s a showstopper…a pain to build but really pleased with my choice as my daughter loves it xx

12 grudnia 2024
Opinia niezależna
Logo Room to Grow

Odpowiedź od Room to Grow

Thank you for your kind review, our house beds can be a real "showstopper" so we are glad you daughter likes hers. We appreciate that some of our bed can be tricky to build, that's why we offer an assembly service as part of our delivery. We hop eyou do return to shop with us again.
Regards
Room To Grow

Oceniono na 5 z 5

kids cabin bed

It’s a very decent bed, price good and well built

5 lutego 2025
Opinia niezależna
Logo Room to Grow

Odpowiedź od Room to Grow

Thank you for taking time to write a review, we are glad that you are happy with your new cabin bed and think that it is "well built".
Regards
Room To Grow

Oceniono na 1 z 5

Ordered a bed for my son on 19th may…

Ordered a bed for my son on 19th may 2024!

It is now 05/02/2025 and NO BED!

Iv chased and chased for a refund! fed up.

AVOID AT ALL COSTS!

19 maja 2024
Opinia niezależna
Logo Room to Grow

Odpowiedź od Room to Grow

Thank you for your review and apologies that you have been experience these issues. We have sent an information request directly to you to see if we can assist you further and find a resolution for you
Regards
Room To Grow

Oceniono na 5 z 5

Night Light

Pretty pair of night lights. Fast delivery and in good working order

19 grudnia 2024
Opinia niezależna
Logo Room to Grow

Odpowiedź od Room to Grow

Thank you for taking the time to write a review. we are glad that your lights arrived safely and quickly. We looking forward to you returning to use us again soon.
Regards
Room To Grow

Oceniono na 1 z 5

Do not order from this company!

I ordered a mattress on the 10th January - and nothing has turned up, it’s way over the delivery period advised. I have tired to get in contact with them 2 emails, the phone line doesn’t work and even tried on instagram. Reading the other reviews it looks like people are having a similar issue. I highly advise not to purchase from this company. If I could get in contact with someone I would ask for a refund or some clarification on when it is going to turn up. It’s really upsetting, they have taken money off me and my little boy doesn’t have a mattress for his bed.

I am editing my initial email as I wanted to reply to the response. It’s a generic response and I have received no contact and no email. I have put in a dispute with my bank. If you are a legitimate company please get back to my emails: order no. 1010623.
I strongly advise anyone else not to order from them.

4 lutego 2025
Opinia niezależna
Logo Room to Grow

Odpowiedź od Room to Grow

Follow up: Thanks for giving us your order number, we can see your order was placed on 10th Jan with a 2-4 week lead-time. Our customer care team will be in touch shortly to update you on the status of your order and see if you wish to keep and have it delivered or cancel your purchase.
Regards
Room to Grow

Dear Naomi
Thank you for reaching out to us. we have requested some additional details from you so that we can look into the specifics of your order. Apologies once again for any inconvenience caused.
Regards
Room To Grow

Oceniono na 1 z 5

Wishing I’d seen these reviews before…

Wishing I’d seen these reviews before purchasing. Similar to other customers, we bought a lovely bunk bed a few years ago and had a positive experience. I am guessing the business has changed hands because our recent experience has been horrendous. We purchased a mid-sleeper bed November 2024 and a few weeks later were told the payments provider had changed and they advised us to cancel the order, seek a refund, and re-purchase. This should have been a red flag but we genuinely believed them. We have not received our money back from the initial order and it took until yesterday for the second order to be fulfilled. Partway through constructing the bed, we discovered one of the main pieces was faulty and missing all of the pre-drilled holes for assembly. Three emails, one online bot message, and several failed phone calls later and nobody has bothered to acknowledge this massive inconvenience. We are now looking at several bits of wood and bolts and instructions and our hands are completely tied.

3 lutego 2025
Opinia niezależna
Logo Room to Grow

Odpowiedź od Room to Grow

Dear Keila, thank you for contacting us, and apologies for the inconvenience caused by the issue with one of the parts to your new bed. We have passed your details on to our customer care team and I understand they are are of your issues and are in liaison with the manufacturer to arrange a resolution.
Regards
Room To Grow

Oceniono na 4 z 5

Loft style bed

My wife and I are extremely pleased with our son’s new bed (as is our son).
I knocked a star off because delivery was a little late. However everything was corrected with a few emails back a forth between the company and the courier they use. Otherwise a splendid purchase which I would buy again.

4 lutego 2025
Opinia niezależna
Logo Room to Grow

Odpowiedź od Room to Grow

Thank you Callum for taking the time to write a review, we do apologise that your delivery was a little late, this can sometimes happen, however we are glad you like your loft bed.
Regards
Room To Grow

Oceniono na 2 z 5

We have previously bought a bed and no…

We have previously bought a bed and no problems, and our boy loves it. We have ordered another high sleeper for our other son and till no sign after the time initially advised, nor any reply to emails and the phone line is not taking calls. We will cancel and seek a refund unless somebody can reassure us all is ok very soon. Reading the other 1 star reviews it seems we are not alone in this concern and it would be good to hear back please. ASAP. (Ordered by my wife Hannah Yarrow for your records).

Today (5/2/25) after many attempts for an update RTG have been in touch and say delivery 5 to 7 days. I'm glad we seem to be moving toward delivery and thanks for getting in touch. I look forward now to receiving the bed. Many thanks.

4 lutego 2025
Opinia niezależna
Logo Room to Grow

Odpowiedź od Room to Grow

Thank you Jason for your review, we have passed your details onto our customer care team who will be contacting your directly with an update on your order.
Regards
Room To Grow

Oceniono na 1 z 5

Unresponsive customer service and no delivery

I ordered bedroom furniture over a month ago with a delivery estimate of 5–10 days, but I’ve received nothing. After emailing, I got an apology and was told the supplier had delays, pushing delivery to late January. While I understand delays happen, they should be communicated. Since then, I’ve sent two more emails and tried calling (no answer) but have had no response. Based on other reviews, is this a scam? I wish I had checked before ordering—the website seemed reputable. If I don’t receive a reply or my order soon, I’ll be filing a credit card dispute.

20 stycznia 2025
Opinia niezależna
Logo Room to Grow

Odpowiedź od Room to Grow

Hello Laura, further to our original response, we understand that you have now taken delivery of your order. we hope you enjoy your new bed and if you have any further issues please do not hesitate to let us know
Regards
Room To Grow

Sorry to hear of your experience and apologies of any inconvenience caused. we have sent you an information request to see if we can assist you further with your issues.
Regards
Room To Grow

Oceniono na 5 z 5

Rubbish company how can they get 5 star…

Rubbish company how can they get 5 star reviews
Not giving my money back,it’s been 3 months now
Whenever I asked for my refund they send me the same email ,I am sure written for everyone else,can someone guide me where we need to report them and get over money back.

28 października 2024
Opinia niezależna
Logo Room to Grow

Odpowiedź od Room to Grow

Hello Sana, so sorry to hear about your experience. I have passed your details on to our customer care team and will ensure that someone contacts you to see if we can resolve this for you.
Regards
Room To Grow

Oceniono na 5 z 5

Cool POD bed

The bed’s very cool indeed, my son has all his game stuff set up and it’s really like a mini room it’s self. Some extra storage is an add bonus but overall my wife and I really pleased. It’s was quite a bit of money but feel well get a lot of value from it.

14 stycznia 2025
Opinia niezależna
Logo Room to Grow

Odpowiedź od Room to Grow

Hello, thank you for your review. We think many of our beds are "cool" too plus with the extra storage you get we're glad you think it offers good value for money.
Regards
Room To Grow

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