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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

The delivery was very good. Came when it said and the mattress was in excellent packaging. The mattress itself is very good for my 15 year old son. It is the exact size we ordered. Very happy with... Zobacz więcej

Oceniono na 5 z 5

Fast delivery and a beautiful bed, my little girl is over the moon, my husband managed to put the bed together by himself even though afterwards we realised it stated two people. So it was easy enough... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Due to a problem with dispatching the bed arrived 5 days later than I anticipated, however I was kept informed of the delay by email. The bunk beds are excellent quality and were straightforward to... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Cosybunks could not have made it easier to choose the right configuration for us and were delightfully professional and friendly throughout the buying process. The bunks were easy to assemble and look... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z meblami do sypialni
  2. Sklep z łóżkami
  3. Sklep meblowy

Napisane przez firmę

The best bunk beds, mid-sleepers, high-sleepers, gaming and guest beds in the UK. High-quality beds that bring a bit of magic and excitement to bedtime.


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

37 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 miesiąca

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Very happy with everything

The delivery was very good. Came when it said and the mattress was in excellent packaging. The mattress itself is very good for my 15 year old son. It is the exact size we ordered. Very happy with the quality and my son loves it. It is memory foam. Support is good for my son who is quite heavy and tall! Would recommend.

16 kwietnia 2026
Opinia niezależna
Oceniono na 5 z 5

Amazing customer service

Ordered 2 mattresses for my children's bed to be delivered to my new house. Forgot to change delivery address from old house so emailed them. They were very responsive and sympathetic when I needed to delay delivery and rearrange.

30 lipca 2025
Opinia niezależna
Logo Cosybunks.co.uk

Odpowiedź od Cosybunks.co.uk

We’re glad we could help and hope your children are enjoying their new mattresses. Sweet Dreams!

Oceniono na 2 z 5

Price incorrect and poor customer service

Ordered mattresses as a marked special offer and price was reduced accordingly. When mattresses were in basket had ‘bundle’ in brackets but no other reference to what this bundle was on mattress’ webpage it just had ‘special offer’ therefore I presumed the bundle reference was because I was ordering 2. The following day I got an email saying there had been an error on their side and the bundle was if mattress was bought alongside the same brand’s bed. Was offered a refund, to pay full price for mattress or to purchase the bed. I feel the error was theirs and not mine. I had purchased at the advertised price so I was entitled to it at that price. They did not agree and went ahead and refunded me whilst still in discussions. I would not order from them again.

1 sierpnia 2025
Opinia niezależna
Logo Cosybunks.co.uk

Odpowiedź od Cosybunks.co.uk

We’re sorry for the misunderstanding; the discount only applied with the matching bed frame, and a full refund was issued promptly.

Oceniono na 5 z 5

Great communication and totally honest

Great communication and totally honest. The carrier lost the order so Cosybunks gave me a full refund straightaway without question. A really professional company. No hesitation in recommending them.

30 kwietnia 2025
Logo Cosybunks.co.uk

Odpowiedź od Cosybunks.co.uk

Thanks for the glowing review, Richard. We're sorry that the carrier created issues with your order, but glad that we were able to step in immediately to help resolve matters.

Oceniono na 5 z 5

My buying experience with cosybunks was…

My buying experience with cosybunks was excellent from start to finish. Ordering was easy, delivery was so well organised. I received a call within minutes of trying to alter the delivery slot. Your customer service advisor discussed requirements and she assured me that the driver would wait for me to return from school drop off if I wasn't home in time. Communication was excellent. Minor issues with product (small chip in step rung) and they have ordered appropriate replacements - SO EFFICIENT ! And best of all the Estella high sleeper bed is fantastic - very good quality - proper wood and built to last. My daughter is soooo happy with it. Thank you.

28 listopada 2024
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Odpowiedź od Cosybunks.co.uk

So glad that you're happy with your bed Rebecca - yes, the Estellas are an excellent choice. Thanks so much for your generous review :)

Oceniono na 5 z 5

Cosybunks could not have made it easier…

Cosybunks could not have made it easier to choose the right configuration for us and were delightfully professional and friendly throughout the buying process. The bunks were easy to assemble and look good now they are up. Just need to see if they stand the test of time.

22 listopada 2024
Logo Cosybunks.co.uk

Odpowiedź od Cosybunks.co.uk

Thanks for the brilliant review Peter, pleased to hear that you're happy with your bunks.

Oceniono na 5 z 5

This bed is amazing

Out bunkbed looks amazing. The integrated wardrobe has loads of space too and my boys cant wait to sleep in it. The delivery and build also very smooth - definitely worth paying the extra for the build.

15 listopada 2024
Oceniono na 5 z 5

Great company, recommended!

Great company, would definitely recommend. I had issues with another company so got in touch with cosybunk to check stock and timing. They were quick to respond and very reassuring. They fulfilled their promise and delivered within the expected timeframe.

3 października 2024
Opinia niezależna
Logo Cosybunks.co.uk

Odpowiedź od Cosybunks.co.uk

Happy that we could help Kirsten, thanks for the great review.

Oceniono na 5 z 5

Exceptional Customer Service

Without a doubt - the best customer service I have ever received. Am so grateful to Eliot for making a potentially challenging situation seem like a walk in the park on a sunny day. Thank you so so much.

30 września 2024
Opinia niezależna
Logo Cosybunks.co.uk

Odpowiedź od Cosybunks.co.uk

So glad we were able to help, Tessa. Thank you so much for the amazing review!

Oceniono na 5 z 5

Have a very good experience of customer…

Have a very good experience of customer service. Delivered the wrong item at the first time, but rearrange return and deliver the correct one very fast.

16 lipca 2024
Logo Cosybunks.co.uk

Odpowiedź od Cosybunks.co.uk

Thanks for the great review Vi. We're sorry that there was a mix-up with your delivery, but pleased that we were able to get it fixed right away. We hope you are enjoying your lovely bed!

Oceniono na 5 z 5

Excellent bed; excellent experience

An excellent, high quality attractive trundle day bed, from a great company. Cosy bunks kept me informed of delivery and arranged assembly (highly recommended as it is complicated). All very professional and easy and we're delighted with the product.

25 czerwca 2024
Logo Cosybunks.co.uk

Odpowiedź od Cosybunks.co.uk

Thanks for the lovely review, Eve, so pleased that the bed is what you were looking for.

Oceniono na 5 z 5

Arrived on the estimated time and day

Arrived on the estimated time and day. Certainly a big job to put together but once done a very sturdy well made bed. We are really pleased with our purchase

1 grudnia 2023
Logo Cosybunks.co.uk

Odpowiedź od Cosybunks.co.uk

Thanks for the lovely review Michelle. We are pleased to hear that you are happy with your purchase, that bed is sure to serve you well for years to come!

Oceniono na 4 z 5

Excellent service and assistance from…

Excellent service and assistance from Elliot.However very unfortunate that Trundle bed was faulty, but Cosybunks resolved the problems.

1 grudnia 2023
Logo Cosybunks.co.uk

Odpowiedź od Cosybunks.co.uk

Our apologies for the faulty slats with your order, we have reported to the manufacturer and are glad that we were able to help resolve the problem.

Oceniono na 5 z 5

Delivered easily with all the right…

Delivered easily with all the right bits present. Construction took time, but wasn't difficult (similar to Ikea construction)

23 listopada 2023
Logo Cosybunks.co.uk

Odpowiedź od Cosybunks.co.uk

Pleased to hear that you are happy with our service, Damian, thanks for taking the time to help other customers by leaving a review - it's warmly appreciated. You have one of our star beds, we hope that it will serve you well for years to come!

Oceniono na 5 z 5

Bought a high bed with desk and futon…

Bought a high bed with desk and futon underneath for my granddaughter, she absolutely loves it, it was easy to order, affordable and I was kept informed, it was delivered and built on the day I was given by a really nice guy, he was very polite, professional and he took all packaging away, would definitely recommend.

10 października 2023
Logo Cosybunks.co.uk

Odpowiedź od Cosybunks.co.uk

Thanks for the lovely review Tracy. It's great to hear that we were able to get you a bed that your granddaughter loves.

Oceniono na 5 z 5

Well done Cosy Bunks! Amazing service!

I had been let down by another company for a gaming bed. My son had saved up and was desperately waiting for it and had planned his first sleepover. I contacted Cosy Bunks and Elliott was amazing. He pulled out all the stops and managed to get me a delivery within 2 weeks. The bed was delivered today around 8am and fitted. The guys were great and the bed looks amazing (small double Trasman Pod) can’t wait for my son to come home from school today and see it. Well done Cosy Bunks!

12 października 2023
Logo Cosybunks.co.uk

Odpowiedź od Cosybunks.co.uk

So glad to be able to step in and get you your bed Emily. Thanks for the lovely review.

Oceniono na 5 z 5

Great product

Great product! My kid hasn't left her room since getting her new cosy bed. She can't wait to start having sleepovers with her friends.

5 października 2023
Logo Cosybunks.co.uk

Odpowiedź od Cosybunks.co.uk

So pleased to hear that your daughter is enjoying her new bed Lee! We're sure that the sleepovers will be a great success!

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