Haven’t eaten the Easter eggs yet (for obvious reasons) but if they are as lush as last year… Odering easy and prompt delivery. My only issue is that parts of the order are often delivered separat... Zobacz więcej
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Zobacz, co mówią recenzenci
Having previously had dusted almonds purchased from yourselves as part of a birthday hamper I decided to gift them to a friend for her birthday... The almonds arrived well packaged... Though apparentl... Zobacz więcej
Valentine chocolates were delivered 7 months late and mouldy. Maya's response was Royal Mail said they had delivered on time even though this was plainly not the case. When pushed (really just due to... Zobacz więcej
The dark chocolate mint creams were a gift for a friend who usually has Benedict’s. He enjoyed the chocolates. However, I was offered one to try and although the chocolate was a better quality, with a... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Rococo Chocolates is a luxury British chocolatier. We are renowned for our handmade award-winning chocolate, exceptional flavours, original packaging and creative products. We are the go-to place for thoughtful gifts, from small attentions to extravagant gestures. Visit our London shops for stylish chocolate gifts.
Dane kontaktowe
3 Moxon Street, W1U 4EP, London, Zjednoczone Królestwo
- 020 7935 7780
- customerservice@rococochocolates.com
- www.rococochocolates.com
3,8
Dobra
1 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Unprofessional
Shortly after ordering my Easter Eggs I emailed the customer service twice and never received any reply at all.
26 marca 2024
Fabulous chocolate
Fabulous chocolate. Bought a selection for Easter. Sad there were no egg shaped chocs but vegan taste was fabulous. I obviously didn’t check what I was buying but that was my fault!
23 marca 2024
Took my money but never delivered my…
Took my money but never delivered my order. Still trying to get the matter resolved but customer service isn’t responding to me.
23 marca 2024
Opinia niezależna
Easter present still not received
Parcel (Easter present) scheduled for delivery by Evri on 28 March and still not received (Wed 3rd April). App stated that failed delivery when I was at home and shows random picture of a car park. No subsequent updates on Evri App. Most disappointing to say the least.
26 marca 2024
Utterly disgraceful
My order was put out for delivery, the delivery firm EVRI left my order outside my gate in the roadside. There was no attempt to open gate and walk up to drive and knock on door. When I finally received photographic notification of where my order had been left, it was gone. Ricoco customer services are beyond disgraceful. Maya does not respond to emails and I have hit a brick wall re resolution. Abysmal company
28 marca 2024
Opinia niezależna
Odpowiedź od Rococo Chocolates
Hello Emma, I'm very sorry once again for the disappointment caused. I'm glad we have been able to somewhat resolve this matter via emails and phone calls and do hope you enjoy your voucher. Whilst we do our best to provide the best service I do understand couriers leaving parcels in the road is not at all ideal and please rest assured we are looking into this! Best Wishes
Excellent products
Excellent products, excellent service (or should that have been egg-cellent!) The whole process from ordering to delivery was seamless, and communicated expertly. Thank you Rococo. I will use you again.
27 marca 2024
One part of order still not arrived
One part of order still not arrived - eggs for Easter gifts - now too late - it's Tuesday 2nd April!
25 marca 2024
Tasty Chocs
Quick delivery and really good quality chocolate in beautiful packaging. Can't do much better really.
26 marca 2024
Terribe
My order was inexplicably sent to Pakistan; something to do with the auto-fill address at checkout and probably not Rococo's direct fault. However, any person with half a brain could have seen that '10 Tudor Drive Otford' was not a Pakistani address and yet no-one thought to contact me to check or even question the order. So... the package is now floating around somewhere in South Asia and it cost me £90 for shipping. Customer services was no help either.
25 marca 2024
Odpowiedź od Rococo Chocolates
Hello James, thank you for your message. I am so sorry for your disappointment. I'm afraid we do not manually check the address on orders before dispatching them which is why your order was dispatched to the address given to us, in Pakistan. Once again I am so sorry about that.
Your products were delicious and much…
Your products were delicious and much appreciated by the recipient but the two products were delivered separately by two couriers which is very wasteful in these environmentally conscious days
25 marca 2024
We don’t think the chocolates or choice…
We don’t think the chocolates or choice are as good as when you were in Covent Garden. You are more expensive than Hotel Chocolat and not that much better.
14 marca 2024
Top quality chocolates
Top quality chocolates and beautiful packaging. Make wonderful gifts or a real treat for yourself
24 marca 2024
Another failed order and NO CUSTOMER SERVICE TO HELP
I ordered my chocolates weeks before Easter following my last experience where eggs came damaged. This time l ordered safer items and half the order came but not the other , DESPITE Roco saying every day that they could deliver to all of us by the next my continual emails were ignored and then Maya replied late on Maundy Thursday by which time it was too late!! Rococo, once again you have let a loyal customer down and you think it’s ok to not have a phone line set up and ignore your customers- please get your act sorted and consider that profit and customer service are both important
1 marca 2024
Opinia niezależna
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