Ordered R.m Williams boots and belt totalling to nearly £500, didn’t receive my order, emailed Gemma at the company as they don’t have a customer service phone number to contact them directly just a... Zobacz więcej
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Zobacz, co mówią recenzenci
I ordered shoes and the order excepted and payment tacken 3days later I was emailed to be told Robinsons did not have stock and would need at least 2 weeks to supply me. I can't understand why it took... Zobacz więcej
Despite putting in code for 15 % discount per email this did not show in transaction. Tried to call to no avail and no response from email. Dissapointing service when being sent emails looking for b... Zobacz więcej
Sold me something saying was available for immediate dispatch .. got an email saying they would be 8-9 weeks, which is way past Christmas, so asked for my £250 to be refunded .. now after over 2 weeks... Zobacz więcej
Informacje dotyczące firmy
O Robinson's Shoes
Informacje przekazane przez różne źródła zewnętrzne
Robinson's Shoemakers is one of Ireland's most prestigious gentlemen's shoe companies offering bespoke shoemaking, traditional English footwear brands, a repair service and Robinson's own brand of off the shelf hand-made shoes.
Established Carrickfergus, Northern Ireland in 1954 by William & Annie Robinson as a local leather workshop and traditional cobbler, Robinson's has been at the centre of Carrickfergus for over 60 years. Now a third generation family business the company continues to grow from strength to strength offering expertise in all things shoe related not just locally but across the world.
In an ever faster paced world, were things rarely stay the same for long, it is refreshing to sometimes stop and to think at how things used to be done. When it comes to quality footwear this is exactly how things are at Robinson's. With time honoured traditions, finest materials and unique customer service you will be blown away by your experience. The Carrickfergus town motto is Gloria Prisca Novatur – The Glory of the Old Made New – and what better way to do business.
Dane kontaktowe
9A West Street, BT38 7AR, Carrickfergus, Co. Antrim
- +44 (0)28 9335 5464
- sales@robinsonsshoes.com
- www.robinsonsshoes.com
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Slow and misleading
First order went well without any issue (I bought two pairs of shoes). Second order is still in progress and it is almost a month after I purchased (pain in the ...).
First problem is with items available on website while they are not available in a stock. I asked about my order (9 days after I paid), they replied saying they emailed me about items not to be available (haven't received any email and I checked all possible folders, including spams).
Exchanged few emails to change my order for a different items (took another 6 days). They confirmed new order ten days ago and still nothing (not shipped yet no further message received).
In case you would like to order handmade belts from Robinson I believe it is going to be faster to use your hands.
Item not in stock
Love the shoes when I finally got them. When I ordered they said they were in stock and ready for immediate dispatch. Received an email 2 days later to say the shoes were out of stock and would be delivered in 4 to 6 weeks. Although money taken out my account. Rechecked the website throughout the 6 weeks and shoes in my size we always showing in stock. Buyers beware!!!
Competitive price & prompt delivery
Competitive price and prompt delivery
Poor carrier service
Nice pair of Loake shoes and arrived promptly at Perth. However v poor carrier service via DHL despite paying for express delivery. Would suggest that Robinsons choose an alternative service or will lose customers.
Took my money for shoes that were out of stock. 3 weeks later still haven't refunded me despite saying they were going to.
Only reason it isn't 1 star is that they offered a 10% discount if I held the order until more stock arrived.
Fast international delivery and quickly email response but delay without notify
The international delivery was very fast .
Just need 2-3 days to Hong Kong .But i can't track my shipment using the shipment code they gave.
My order was delayed because the shoes was out of stock, but there was no notify email to let me know about the delay until i email them.
In my order
The delivery was very fast(if you pay for the express shipment)
Email response quickly and nice
Delay without notify(sent email to them if your orders was not dispatched in 3 days)
Overall,Robinson is a good company to buy a pair of shoes.Definitely purchases from this company next time
Stunning shoes
Somehow I was not prepared for how comfortable this visually stunning pair of shoes would be.
True craftsmanship is on display in this pair.
Exactly the Quality and Correct product that I had hoped for - Very Pleased *****
Burgundy Shoe Cream
Exactly the Quality and Correct product that I had hoped for - Very Pleased *****
Made my Boots look like "Brand New"....l 😋
misinformed
Despite putting in code for 15 % discount per email this did not show in transaction. Tried to call to no avail and no response from email. Dissapointing service when being sent emails looking for business. Misleading although happy with shoes.
The quality shoe people!
First class service dealing in first class shoes!
Good Loakes Shoes Deal
Bought a pair of Loakes penny loafers from Robinsons, offered at a very good price. Arrived within a week, were well packed, and of excellent quality. Overall, happy with purchase/service,although bit more communications would have improved further.
great price for quality shoes plus wonderful service
fantastic service all round from Robinsons shoes, quality shoes at a very good price compared to other sellers, item well packaged and arrived in good time, will use again with confidence.
Excellent price, service and quality
I bought a pair if black loake brogues, excellent in every department, quality,price and service. Will buy from you again
Great service
I ordered a pair of shoes for my husband and thet arrived very quickly after ordering. The website was easy to navigate and order from. I would use this site again.
Perfect
Robinson's Shoes is very reliable. I am a French client and can confirm deliveries are swift and flawless. Always a little gift enclosed in addition to the order. C'est parfait, merci beaucoup and keep going !
Delivered to Japan no problem and good level of communication.
Great shoes and threw in a free pair of socks.
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