RIU Hotels & Resorts Recenzje 651

Went to the Riu hotel in Taghazout Morocco for 5 days of relaxation and sun. Came back needing another vacation, I did not sleep for 5 days due to noise pollution from mostly crying screaming kids and neighbours. People wake up at 5/6 AM to lay their towel at the “best spots” at the pool. Same people everyday, food was not good except for breakfast. And a few members of the staff treated us really disrespectful.
Never again. Next time only adult hotels without the horrible screaming kids who keep you awake the whole night and morning.

Maden er kedelig og ensformig. Kai (sushi) er decideret frygteligt 😫
Sødt personale , rene rum.
Man spiser ikke godt her - desværre

Riu Vistamar GC
Besøg ikke dette hotel medmindre I gerne vil være syge. Halvdelen af hotellet kastede op og havde diarré og min mand blev desværre også ramt. Alle der tog hjem med os havde mindst én af dem været syge. Dette åbenbart stået på i årevis uden at det bliver taget alvorligt.
Selve hotellet er fin, personalet er søde, udsigten er upåklagelig og maden ser ok ud…men det er den ikke!!!

As a RIU Class member, I’ve had great experiences with the brand before, but my stay in Room 30 (March 5-8) was a major letdown. While I love Jamaica and was sad to leave the island, I was relieved to leave this hotel.
The Experience:
* Hygiene Nightmare: We found cockroaches in our room on Friday night and again at 1:00 AM on Saturday. I have photos of this. It was revolting and meant we had to spend our final hours "scouting" our luggage to make sure no pests came home with us.
* Unfriendly Staff: The staff generally seemed like they were being forced to be there. A petite, skinny woman at the front desk was visibly annoyed by simple questions about the shuttle, and the omelette station attendant in the buffet was just as cold. No one offered drinks or proactive service.
* Lack of Care: Because of a foot injury, I was moved to a closer room, which I appreciated—but I didn't expect that room to have a pest problem. When I reported the bugs at checkout, the staff didn't even offer a basic apology.
* The "Finesse": It felt like we were constantly being "finessed" for money for taxis and outside services rather than being hosted at an all-inclusive resort.
The Bright Spots:
The bartenders on-site and the wonderful tour guides we met on excursions were delightful and truly saved the trip.
Bottom Line: I didn’t feel like a valued guest or a Riu Class member. It didn't seem like we were missed or even cared about. I hope management takes these hygiene and service issues seriously.
RIU Class Member Number: 22702586

Nice to see Riu don't promote animal welfare. 2 security guards chased off 3 wild donkeys throwing things at them. I got a mouthful of absume from the security guards to ad to it. Great company. The security guard pushed me. That's assult Cape Verde . Touareg.

The front office people worst people they say one thing don’t check the facts/ cameras will grab on to a minor and hold him while he is complety calm terrible honestly front office people have no respect for minors say they willl check the cameras accuse you of stuff and never check the cameras they just hear one thing belive it is true. Do not recommend.

Dear fellow travelers,
Please take note of an incident that occurred to me at a Riu hotel and the hotel’s response to the crime that took place.
I stayed at the Riu Karamboa hotel, which has an artifacts shop. Finding some of the items interesting for purchase (totaling about $2,000), I initially contacted the hotel reception to ask if they could arrange for delivery to my home. The hotel manager, who was on duty, took a pause and said he needed to confirm this with his superior and would get back to me later. Subsequently, the manager confirmed that his superior had approved the shipment and clarified the cost per kilogram for delivery. He even pointed to the manager behind the reception desk who gave me an approving nod.
I happily paid for the artifacts, handed the manager the receipts, and also gave him $300 (he calculated that the delivery fee was $180, and I gave him the rest for any unforeseen costs and as a tip). I also asked him to make sure the items were packed properly and delivered to the shipping company, and to send me the tracking number. I told the manager not to rush and that he could handle everything calmly.
For some time, the manager communicated with me, explaining that it wasn’t his shift, that he’d start dealing with the shipment soon, and so on. Eventually, he stopped responding. I called the hotel, and they informed me that the manager had been fired. Furthermore, I contacted the hotel director, but his indifferent (and formal) response was that the fault lay with the manager and that the hotel was not responsible.
Later, I reached out to the main European branch of Riu, to the department handling complaints, but received essentially the same copy-paste response from the hotel.
In the end, I spent two months dealing with meaningless calls and emails.
I can provide all emails from the hotel, receipts, and the correspondence with the manager, which I am ready to publish and present to the relevant authorities.
I ask myself:
What kind of service is this, where a manager steals a client’s items during working hours, and no one does anything about it or even tries? The hotel is trying to convince me that it's my fault, but that's not the case. As a consumer, I have a direct relationship with the hotel staff during working hours, and the company is responsible for its employees' actions and for the client's losses.
I am now preparing a formal complaint to the police, the courts, and the European Consumer Association.
Don’t believe the advertising that claims they care about customers. No one in management in Cape Verde or the headquarters in Spain even tried to address the situation.
Their motto is simple: Customer pays, and after that, it's a matter of luck. If you're unlucky – it's your fault.
By law, the hotel is responsible for the actions of its staff. It’s strange that they don’t seem to know this.
Be careful.

I was booked to stay at the riu tikida dunas in Agadir. There was a mix up with dayes but id already paid. Staff confirmed that there was availability but it felt as though coz id paid they were not willing to be helpful in any way. I got to the hotel around 1.00am after driving from marakech due to sandstorm. Mostafa not even sure if its his real name was the night staff extremely rude and passive agressive.He refused us the opportunity to speak yo a manager. The day day staff had obviously been updated by mostafa they were all not wearing badges wouldnt give their names. They also denoed us the opportunity to talk to management and tried to trick us giving is an email which was reception which is them. Booking.com understood that i was stranded and said theyd ask the hotel to give a full refund given the actual dates were still a week away and thos was a pay at the hotel booking, they declined. I was dissapointed for a hotel of that standard. Dont ever pay them ahead

De luxte RIU
Beoordeling van Hotel Riu Palace Punta Cana

Hier is mijn ervaring over RIU Palace Bavaro in.de Dom.Rep. Ik ga het vergelijken met een RIU Palace en het club hotel op Meloneras. Mensen doen!! Het verschil is gigantisch, in positieve zin. Het verschil in prijs is ongeveer gelijk, zelfs goedkoper, bij vroeg boeken. Het eten is geweldig, zeer ruime keus in groente en vlees. Het vlees is erg lekker en mals, de bieflappen zijn nog groter dan de schnitzels, dun gesneden, heerlijk. Nog nooit in de Europese RIU hotels gehad. Wel 6 soorten vlees allemaal even lekker. Groenten, veel keuze en ook erg lekker klaargemaakt. Vissoorten: iedere dag zalm, vaak snapper 2 soorten, ook de rode, iedere dag erg grote gamba's, warme en koude, vaak kreeft, garnalen, tonijn, en nog wel 3 a 4 soorten lekkere vis. Geen tapilata vis, die je bijna elke dag in de RIU's in Europa krijgt. Wat een verschil!! Dan de heerlijke franse frietjes, wordt in kleine porties gebakken, altijd warm en knapperig, een voorbeeld voor het clubhotel op Meloneras. Drinken: onvoorstelbaar hoeveel soorten drank daar wordt geschonken, je kunt geen drank opnoemen die ze niet hebben. Cocktails worden terplekke gemaakt, die jij besteld, niet van een kaart, jij besteld en zij maken het, dus niets al voorbereid in bakken. De wijn is heerlijk uit flessen, keuze uit Merlot en Cabernet Sauvignon, dit is wel een verademing met het clubhotel, dat is look a like wine. Bier is lekker ook keuze van de grootste brouwer van Nederland, maar dan de echte uit flesjes. Het nagerecht: zeer veel keuze, kleine taartjes, ook hele grote taarten waar je een stuk uit kunt snijden. 's morgens veel keuze uit lekker brood, met veel keuze van beleg, en de eieren, vele keuze uit verschillende klaargemaakte menu's. Dan nog de salades, ook vele keuzes met vele vruchten. Dan nog de Mexicaanse keuzes, en de Italiaanse keuzes, heel uitgebreid. De kamers zijn mooi en groot, met kluisje, en koelkast, zit alles in wat jij wilt, je vraagt aan de jongens wat je graag drinkt, en dat zet je in de koelkast, wat je niet drinkt geef je terug. Dan ook nog 4 soorten drank uit de dispenser, rum, whiskey, gin, en wodka, maar kan ook een fles inwisselen voor wat anders. Alles gaat soepel. Wel 10 zwembaden, van alles wat, met bar in zwembad, voor adults, voor spelletjes, enz. Handdoeken neerleggen niet nodig, overal plaats op elk tijdstip. Op het strand ook niet nodig handdoeken neerleggen, wij gingen op de 1e rij liggen bij de zee, rond half 10 ging ik mijn handdoeken neerleggen, 3 weken dezelfde plaats gehad. Na 11.00uur moet je een ligstoel van boven, als je uit de tuin komt, oppakken en zelf neerleggen waar jij wilt, breedte van het strand, minstens 200 m. Je kunt ook 1 van de RIU jongens vragen om een bed neer te zetten waar jij wilt. 's middag ga je naar de footstreet, aan beide zijden restaurants en in het midden staan de tafels en.stoelen, dus daar eet je, is wel gezellig. Je kunt natuurlijk ook naar het hoofdrestaurant. Ook vele speciale restaurants aanwezig, niet geteld, ik denk wel 8, elke dag geopend, 2x een shift. 2x bij zo'n restaurant geboekt, ook erg lekker, maar je kunt er niet lang blijven zitten, als je lekker van je eten wilt genieten, met een lekker wijntje erbij, ga dan maar naar het hoofdrestaurant, zoals eerder vermeld, heel lekker met een zeer grote keuze. Bij het speciale restaurant, keuze uit 2 soorten diner. Dan is er ook nog de koffiecorner, alle soorten koffie natuurlijk, met diverse broodjes en taartjes. In de namiddag staat in de hal een karretje met alle dranken, vele cocktails worden daar gedronken en vele shotjes worden klaargemaakt. Deze RIU Bavaro is niet te vergelijken met RIU Europa, dit is 7 * en dan komt het club hotel op de helft van de sterren, en als dan de prijs nagenoeg gelijk is, dan moet je een keer naar Bavaro. Het is wel ongeveer 10 uur vliegen, wij hadden heen 8.50 uur vliegen, en terug nog geen 8.00 vliegen, ( wind mee) Wat een luxe in de Dom.Rep. Dus doen.

We booked a Christmas 2025 holiday to Hotel Riu Touareg in Boa Vista through TUI, expecting a premium 5★ TUI Platinum experience. What we got was far from it. The room was unhygienic with broken fixtures and a persistent sewage smell. Facilities were neglected – dirty pools, no towel service for days, and unusable sunbeds. The food was consistently cold, repetitive, and poorly labelled, with limited availability. Despite raising multiple complaints via the TUI app and in person, nothing was resolved.
We had stayed at the nearby Riu Karamboa just two months earlier – a far superior 5★ experience at a lower price.

The Rui Palace Jamaica in Montego Bay is by far one of the best hotels and experiences I’ve had on an all-inclusive trip the service the accommodation, but definitely the friendliness of the staff is 2nd to none I would highly recommend this experience. I can’t speak for the rest of the hotels but the Rui Palace Jamaica Montego Bay is the nuts keep an eye out for Shanna so friendly gave us excellent service 

Hotel Riu BAOBAB de Senegal. Al llegar y abonar la reserva, realizada directamente con Riu Hoteles, nos cobran 70€ más de lo que aparece en la misma. Nos explican que es por el cambio de euro (la moneda en la que se ha hecho la reserva) a la moneda local. El tipo de cambio que aplican es único en nuestra experiencia en este país hasta ahora, y claramente gravoso para el pago en euros.
Por último, la reserva incluye el Transfer al aeropuerto gratuito. En recepción no se aclaran, terminan diciéndome que escriba al departamento de Transfer de la propia empresa. (El cliente de intermediario entre departamentos, sin comentarios.)
Cuando lo hago al día siguiente, la respuesta es que si está incluido, pero como no lo he pedido una semana antes, pues nada.
Lamentable que un hotel de 5 estrellas tenga una política tan cicatera.
Nunca mais!!!

#riuhotels
#FunjetVacations
#travelsafe insurance

I am writing this to tell others so they DO NOT have to deal with what we dealt with when trying to take a family vacation to Jamaica with the proceeds after selling our family home. This vacation was $7,483 for three people. We booked through Funjet Vacations, had TravelSafe Insurance and stayed at a RIU all inclusive resort. Do not ever use these companies as they have failed us miserably.

This is what happened to us in a shortened version.

Less than 24 hours before departure we were notified that our resort had a power surge.

We were being relocated to an upgraded resort with some perks for the inconvience. We researched our new location and agreed that the amenities matched and approved the change and received an updated itinerary from our travel agent.

Upon arrival we were told there was no place for us to stay. The front desk at the RIU handed me a corporate business card and told me to take care of it. The number was not even in service.

After a long fight they located us to sister resort that WAS NOT what we paid for. We paid an upgrade fee for queen beds, balcony, ocean view. We got two twin beds and a cot. No blankets on the bed. No ocean view. This resort had less restaurants, bars, no 24hr food options, fewer pools, bars and that’s just a few of the issues. Oh wait our TV didn’t even work!!! The perks for our In conscience were never honored!

The travel agency said there was nothing they could do. We had to stay where we were and make the best of it. We already lost an entire day of vacation fighting for a place to even stay.

Once we returned back home the fight continued. We had to advocate for ourselves insisting that this was wrong and we deserved some type of compensation. I have put hours into this it’s been almost two months AND… wait for it!

RIU resort offered us one free night stay when we decided to go on vacation again. What a joke!!!!!

I would NEVER stay at that resort again and if I took the one night stay I would likely buy other nights stay as nobody goes on vacation for one night and I refuse to give them any more of my money. Nice try RIU but this isn’t adequate compensation.

Funjet travel agency offered us zero compensation on their behalf as a travel agency.

TravelSafe insurance said a power surge was not qualified as trip interruption, our first relocation and second relocation was not trip interruption, the down grade in amenities and poor front end resort personnel was not trip interruption. Better yet the power surge occurred on December 26th so even if they did consider it our trip coverage was from our departure date of December 27th to January 1st.

I hope this information helps someone in the future. Our loss your gain! RIU Hotels and ResortsFunjet VacationsTravelsafe Travel Insurance.

I had a very disappointing experience at Hotel Riu Playacar. Under Reservation No. WRC378NC, my complimentary airport transfers with RIU Hotels & Resorts were confirmed and I received a valid voucher. While the arrival transfer worked, the return transfer was not honored.

Despite showing my voucher, the hotel staff said my name was not on the list and offered no help. I was forced to take a taxi under stress and pay USD 80 to catch my flight. I also sent three complaint emails and received no response. This lack of organization and customer service is unacceptable.

On first arrival hotel looks big and nice, reception is smart, clean looks good, staff are friendly welcoming etc,
Head up to your room and I thought I had gone back in time, dark wood everywhere, green painted ceiling, heavy old dark fashioned curtains, manky green carpet,
Curtains are for show you can't pull them at night,
Bathroom well taps badly hanging off the wall, and no Matt in bath so very dangerous and slippery,
Toilet moved every time you sat on it,
TV is a waste of time, standard TV and no English channels.
Balcony never saw the sun it was windy, cold, couldn't even enjoy fresh air, the view was nice though just a shame we were based on wrong side of hotel so couldn't enjoy the sun.
Smelly corridors no air flow,
Having gone around to see what's around the hotel I soon learned that this is really a smokers hotel as people say and smoking everywhere,if you wanted a drink you had to walk though people smoking to get one, it soon came clear the just of off the reception was a seating area outside that people were sat on smoking which meant the reception area the also smelt of fag smoke.
Instead of a having a designated smoking area away from the pool,bars seating, reception, so people who don't want to smell of an ashtray had somewhere to sit and enjoy the sun and drinks , we found it impossible to do as there wasn't anywhere.
Now the food well it was the same everyday, nothing different and the worst I've ever had at a Riu hotel.
If you want a drink after 11pm forget it you won't get one, snacks waste of time and again can't get bugger all after 9.
This hotel just doesn't flow at all it's poorly designed the food hall is so cramped with no space around the food, no system, people I have found are rude and arrogant, they push in front of you, bump into you and even grab things across Infront of you. I was lining up to get a jug of milk when a lady went between my legs and grabbed a jug the pushed me to get her milk before me, what is wrong with people. It's like feeding time at a zoo.
The entertainment layout is like one long hall where you sit in rows so if you small you can't see shit, if your at the back you still can't see shit, you can't talk to other family members because they are way down the other row.
Who every designed this hotel has no clue as to how things should flow .
Would not stay here again.
Should have been demolished when the government said it should.
Noise this hotel is a joke when it comes to noise,
You can hear everything, every time someone showered or flushed the loo it's like a waterfall in your own room,
The toilet ceilinder leaks into the toilet so a constant drip,
I didn't need my own alarm clock ever body else alarms woke me up.
The constant bangs and dragging of chairs and feet etc, I've never known a hotel so noisy as bad as this, I'll be glad to go home just to get some sleep, I even brought ear plugs and that didn't help.
The only thing this place has going for it is that it's on the beach, absolutely nothing else.

I booked to take my father to a RIU Hotel we have visited 10 times. I booked the free cancellation option but asked the hotel if I could pay up front so we weren’t messing around sorting payment when we arrived. 3 weeks prior to arrival my father was admitted to hospital for emergency surgery and will not be fit to travel. I contacted both the hotel and the RIU group and they have cancelled my booking but are saying I haven’t paid. I have £1600 gone from my account and also received a payment confirmation from them. I’ve spoken to my bank who are now trying to help but have been advised they also set this up as a monthly recurring payment. After so many happy holidays with RIU I will unfortunately never book again. Just still hoping it will be sorted.

Absolutely disgraceful. TUI lied to us the whole holiday, and then the manager (Omar) of RIU Funani was rude and threatened an upset (not aggressive) disabled man with security.

We booked a holiday with a disabled room as we have a wheelchair user in the party. We called twice to ensure that everything was set for our friend so he could enjoy his holiday. When we arrived at the airport we were told there had been a taxi for 4 people organised so we could all stay together, and TUI knew we needed disabled friendly transfers. On arrival our friend was carted to a vehicle and put on without us, leaving him quite scared and upset. When the rest of the party got to him we were told there was no room and that the welfare taxi's don't take more than 2 people. Not only was our friend separated from us, we were also lied to by TUI.
We arrived at the hotel and were given our rooms, the room we got was not disbled friendly at all. It had a step into the shower, no handles for support in the bathroom and the sink was too high for him to access. When we requested a different room at reception they told us they were fully booked. This was a shock as there were rooms across our block that were not in use. So they were happy to take our money, and believed because there wasn't a room available at the time that it was ok to give us a different one.
By day 12 we had had enough, our friend had sickness and diarrhoea because of the poor hygiene of the staff and hotel. Because the room was not disabled friendly there were accidents which completely took away his dignity and cause serious upset for him.
We finally complained to the TUI rep who was as helpful as one could be with default answers. However, the TUI sales rep and the hotel manager said it had not been reported that we needed a room that was disabled friendly. The manager was rude, shrugged his shoulders and said it wasn't his problem, and when our friend in the wheelchair got upset (not aggressive) he threatened him with security and said he could pay for another hotel if needed.
The whole time both TUI and the hotel contradicted themselves, saying that it was neither of their problem, however TUI had it on their system that there was a wheelchair user in the party. So it doesn't make sense to not give us a wheelchair friendly room.
We will never ever be using TUI again and we would recommend everyone choose someone else too. They were not supportive and have lied to us the whole time, trying to pass blame to us.
This was not rectified, TUI and the hotel are placing the blame onto us and it has been the worst holiday I have ever been on. TUI are liers, they mis sold us a holiday package that was not worth the price we paid.

Do yourself a favour and avoid Riu funana and tui as an operator. Tui should be ashamed to sell this place as 5 star.. it definitely is not. On arrival we were given an occupied room and when we returned to reception we were treated like we had done something wrong. The manager Omar was eventually called and the guy was obnoxious and rude. After being given another room (which appeared to be in his good will rather than something we had paid a lot of money for) we made it to dinner where on the first night all 5 people in our party became sick shortly afterwards. We lost 4 days here to violet sickness and diarrhea. Reception were virtuous enough to tell us town was just a 15 min walk away if we wanted meds as there was nothing available in the hotels shop. Starting to feel better and emerged from room, pool closed off as sickness and diarrhea outbreak. After being so ill we were Cautious with food but noticed how dirty most of the cutlery and plates were. The Food was repetitive and quite often stale / sweating. Spoke to a few other people who had had sickness and diarrhea and given the state of the hygiene across the board I am not surprised. Dirty tables, chairs, insects, flies, just mayhem. Cleaning appeared to be half arsed wipes of tables with a wet cloth. But only the one wipe across the middle of course. Do yourself a favour and save your hard earned money and go literally anywhere else. Cape Verde is a dump. Riu funana is a dump. Omar and his team are rude, obnoxious and couldn’t produce a smile between them. The tui reps are also an absolute disinterested shower.

We stayed in Riu Sri Lanka couldn’t fault anything .Food was amazing , so much choice particularly as I’m vegetarian.Staff were incredibly friendly and helpful
Good selection of drinks included
Hotel well kept
Lovely pools and lots of sunbeds
Would definitely recommend and visit again
Thank you to everyone we met

Nous sommes client RIU Class depuis 3 ans, nous sommes allé 3 fois au RIU Atoll Maldives. Cette année très mauvaise prestation, accueil très très mauvais, la manageuse n'est pas à l'écoute et ne sait pas gérer, personne ne parle français pour un groupe Européen c'est plus que moyen.D'habitude il y a un au moins 1 personne qui parle français. Nous avons effectué notre réservation directement via RIU plus de 5 mois à l'avance en précisant nos choix de chambres bâtiment et coté ouest et le fait que nous étions avec des amis qui sont aussi RIU Class. Rien n'a été fait dans ce sens tout l'opposé! à quoi cela sert 'il d'être RIU Class : à rien nous sommes des clients quelconques
L'hôtel se dégrade de plus en plus, les serviettes auraient besoin d'être changées, celles de la piscine sont tachées, des trous dans les rideaux de chambres, des poignets pas remplacées, etc.... Je déconseille nous avons testé un autre hôtel dans un autre atoll le NOOE magnifique et parfait en tout point.