RIU Hotels & Resorts Recenzje 652

RIU macht die Fehler und wir werden durch RIU Class eiskalt dafür abgestraft, obwohl wir alles durch RIU Rechnungen lückenlos belegen konnten.
Jetzt werden wir nach fast 30 Jahren RIU nie wieder diese Hotelkette buchen.
Wie sagt man, nach dem Hochmut kommt der Fall !!!!
Dann mal guten Fall sehr geehrte RIU Class

Prima vakantie in RIU OASE in Maspalomas.
Prachtige tuin en 3 zwembaden en nog een spec zwembad voor de kleine kinderen. De ligbedden zijn een 5 * hotel onwaardig Veel te hard en zonder oplegmatrasje of kussen. Erg attent personeel en een zeer uitgebreide keuken. Voor elk wat wils.

Son unos hi...d...sin come

We booked our once a year holiday at the riu cape verde hotel 5 star! pushing to be a 3 star at best poor basic rooms plain cocktail drinks no trimings holes in towels & no chance of getting a sun lounger by the pool all reserved by 7am

Tout ! Riu tikida dunas Agadir.
4eme séjour dans des hotels différents. Top karamboa cap vert et tres bien tikida beach Agadir.
Riu joue sur les jardins magnifiques et les piscines.
Au tikida dunas, tout est sale des restaurants en passant par les chambres vétustes.
Pas d animation, ils se planquent derrière leur jogging rouge.
Pas de spectacle, de la musique à la réception.
Au Founty Bar heu … la récréation
La nourriture une honte: tomates concombres choux oignons. Pâtes bolognaise, gratin dauphinois, paella ! Que du riz on est en Espagne ? Kebab que l os , pauvre serveuse à 20h15 apres on remballe.
Pizza surgelée bref une honte . 2 jours sans viande ni poissons et de la dinde à volonté en sauce. Cherchez les morceaux …
Piscine intérieur une honte : poussettes, baskets, au bord du bassin et personne pour surveiller. Bref a fuir

RIU hotels in cape Verde should be all demolished there filthy falling apart and there's a huge issue with the food and water food isn't stored or transported hygienically it's preparation and cooking leaves alot to be desired they are currently being taken to court along with TUI.where.upon 2000 plus claims have been made for food poisoning shigella ecoli gastro complaints and refuse to accept that they are the real problem here this has been going on for years and the companies act that act against UK law and with impunity
They are a disgrace avoid RIU And Avoid Cape Verde

For interbet data trying ANYONE to sort Internet out failed
Blaming server but worked for 2 days
If this is important to you abd don't want to waste days of time fixed off beware of your choice here. Rating not good anyway

Hi,

we are unfortunately very disappointed with the standard of Riu Republica notably the front desk Marially the supposed “manager”.

Yesterday, when we got in our room there was a water leak and sand in our bed. We were then promised to get a room with pool view the next day (today). At noon, I went to the front desk to ask about the room change I was told to come at 3 pm. At 3:05 pm we went to the front desk and we were told our room is not available anymore as it was given to someone else. Apparently we were supposed to arrive at 2 pm. According to the “manager”.

The manager was speaking Spanish with her colleagues saying that we are annoying her, and that we are liars. Unfortunately my partner speaks Spanish and could understand. I then explained again calmly the issues we faced and what we were promised as well as the first passage at noon to change the room and the information received to come at 3pm.

She finally gave another room Saying there also is a pool View.
The view if of a roof.

Just returned from our second visit this year and once again the service and welcome we received were above and beyond. Food excellent, Housekeeping first class and all staff very welcoming and polite.
See you next year.

Recently returned from Riu Touareg Cape Verde. This hotel is marketed as a 5 star but most definitely isn't of 5 star quality. The rooms are tired, dated and dirty. We refused 3 rooms because they were filthy, dead insects everywhere, curtains hanging off rails, dirty bedding. The room we ended up with had problems with air con breaking down, safe not working with our passports and valuables stuck inside it. Light fitting in bathroom ceiling dropped down. Something happened ever day. It was laughable. As Riu have a reputation for good hotels, I complained to them direct, to make them aware of the issues. The response was shocking They just said, you booked with TUI so your contract is with them not us!! Not what I would expect from a multi national company. Very disappointed. Won't ever stay in RIU hotel again.

RIU Palace Maldives - excellent and highly recommended if you are looking for a relaxing holiday in a beautiful location. The staff were superb, shout out to Rumesh at the pool bar, Anu, Puja and Daisy at the bar and Cloudy in watersports. Always greeted by our first names and a welcoming smile (how they remember everyones names is beyond me!)

We stayed on the Palace side of the island which was quieter than the Atoll side. The staff work very hard to keep all areas immaculately clean, cannot fault the room cleaning and the towel decoration is a clever and lovely touch….. TOP TIP: if you have a beach access suite use one of the room bins filled with water on the patio to wash off feet and shoes preventing sand getting into the room, the cleaner will even change the water for you every day :)

The food was well presented, lots of variety and very good (it’s the first holiday we have had without a glimpse of a bad stomach!)

Highly recommended 5*

Thank you to all at RIU Palace Maldives for ensuring we had a perfect Honeymoon :-)

Surprise du manque de considération des clients par un Riu : l'annulation de ma réservation via internet a buggé. Je n'ai reçu aucune relance de la part de l'hôtel concernant le paiement j'ai donc été débité de pénalités assez conséquentes. J'ai pourtant expliqué mais rien à faire, je trouve ça juste irrespectueux surtout que j'étais client fidèle !

Surprised by the lack of consideration for customers from a Riu hotel: the cancellation of my online reservation glitched. I didn’t receive any follow-up from the hotel regarding the payment, so I was charged quite significant penalties. I explained the situation, but nothing could be done. I find it really disrespectful, especially since I was a loyal customer!

Sorprendida por la falta de consideración hacia los clientes por parte de un Riu: la cancelación de mi reserva en línea tuvo un fallo. No recibí ningún recordatorio por parte del hotel acerca del pago, así que me cobraron penalizaciones bastante importantes. Expliqué la situación, pero no hubo nada que hacer. Me parece realmente una falta de respeto, sobre todo porque era un cliente fiel.

Maden var ensformig
Ikke ordentligt tilberedt
Hygiejnen var langt fra i orden

Wir sind öfter in riu Hotels unterwegs und leider stelle ich immer wieder fest das es von Jahr zu Jahr schlechter wird. Man fühlt sich nach dem Essen (nicht viel Esser) extrem schlecht voll und schlapp. Liegt wohl daran das sehr viel Geschmacksverstärker und Konservierungsmittel genutzt werden. Zu dem ist das Abendprogramm einfach nur langweilig 🥱 Getränkeauswahl sehr schlecht. Angestellten sind alle sehr freundlich!!!

Don’t go to Cancun or Riu las Americas
We’re do I begin let’s start with food poisoning then we can get to the rest
Booked for 2 weeks would have come home on 2nd day if not for losing my passport and having to wait 8 days for another to come I left as soon as my new passport came we paid for new flights to get away from there it was 10 days of hell Got food poisoning on second day suspected from buffet then again on 6th day ended up in medical centre on a drip This hotel is dirty the food when you can eat it is of a bad standard and made us ill I survived on chips other guests we talked to had upset stomach’s
The hotel is well used and old needs a complete makeover it’s like a 80s hotel in the day and key card never works have to keep going back down to reception the hotel is well used it’s rough and everything is battered and old the tv is a joke older than me. We were in 3 different rooms all smelled of mold or sewage or both the hotel smells like an old people’s home full stop
Most of the staff are not nice with exception to a barman and a male member from behind the front desk rest are arrogant and pushy
5 STARS OMG A TRAVELODGE or motel 6 IS BETTER IT WOULD BE LUCKY TO BE A 2 STAR HOTEL some one must be on the take to give it 5 stars TUI I can’t believe you rate this
Small pools in bad repair and people on here who say it’s clean I would hate to visit there homes
This year 2 people have been killed there one in pool one on beach it’s still not got proper security google it people shot there not really safe
Hotel is full of young drunk loud people been carried out and occasionally you get the treat of one throwing up in a pool it’s sweet
TAKE NOTICE TO THIS AND THE OTHER BAD REVIEWS OR YOU MAY REGRET IT
In summary
Not safe
Drunk youths loud everywhere
Bad food
Bad service
Old dirty moldy smelly hotel
Floors are so slippy there extremely dangerous
The man on front door abuses you if you call a Uber and don’t let him rip you off for a taxi
Tv is old no apps etc
Entertainment omg 🤷‍♂️
£8 for a bag of crisps in hotel shop
Food poisoning everywhere
Card never works again in door
No sympathy from hotel it all falls on deaf ears
We’re a 50 plus couple we have travelled all around the world yes I’ve occasionally stopped in hotels as bad but they never claim to be special and 5 stars it’s a joke don’t let it be at your expense like mine BE WARNED A TERRIBLE PLACE

I’m writing this review after a deeply upsetting experience this past weekend at Riu Caribe, Cancun. What was meant to be a celebratory trip with a group of 13 professional Black women turned into a series of stressful and disheartening encounters — marked by poor service, broken promises, and discriminatory treatment.
Before our arrival, we were assured of several accommodations: airport transfers, birthday room decorations, and guest rooms placed near each other. Upon arrival, those promises were revoked. I had to pay $250 USD separately for transportation and was denied a refund. The resort then attempted to charge $180 USD for room decorations — a price never disclosed beforehand.
Despite multiple conversations with several managers, not one was willing to accommodate any of our requests. Our group was placed in rooms scattered across the resort, and even basic amenities like pool towels were difficult to access without a specific towel card — despite wearing resort wristbands.
The most painful moment came when the resort refused to seat our party for a birthday dinner, despite prior arrangements. Staff escalated the situation by calling security, forcing us to leave the resort and find a restaurant off-site at the last minute.
Throughout our stay, we experienced racial bias and discriminatory treatment on multiple occasions. It was clear that our group was not treated with the same respect or courtesy as other guests, and that is unacceptable.
I would absolutely not recommend Riu Caribe to anyone — especially those planning a special occasion or traveling as a group. Hospitality should be inclusive, respectful, and professional. Unfortunately, this resort failed on all counts.

Riu bueanavisita Tenerife. Such a good experience. Entertainment top food good other than few things, pools clean, rooms clean All good

Par 3 fois, je suis allée dans leurs hôtels (zanzibar et maurice) ca va. mais leur site de réservation c'est une CATASTROPHE - si on met une date et qu'elle n'est pas dispo, il n'y a pas de possibilité de flexibilité, il faut remettre des dates une par une jusqu'à ce que vous en aviez une

Do not stay here. Rife with shigella. Poor food quality and preparation and storage. Poor staff hygiene. It looks beautiful but there are major issues with the above and flies and birds all over the food.

RIU Costa Del Sol unfortunately lets the whole RIU brand down! Poor service throughout the hotel with old crockery and drinks not being cleared and lack of service at table with no water being reserved! RIU Montego Bay was the complete opposite! Maybe even though RIU is Spanish they’re are really shocking on their own country!