Bev’s customer service was outstanding. I had been struggling to solve our issues for over a year and with Bev it was sorted. She listened to the issues, took ownership and continued to manage unti... Zobacz więcej
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After having seen rijo 42 in several local place to me in the south, I enquired about machines for my sports club. They are very experienced with the way sports clubs run, they were not pushy,offered... Zobacz więcej
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Amazing from start to finish. Even after sales. Couldn’t praise this company enough, the machine I purchased is amazing, all my customers praise it, and have said the coffee is the best they’ve ever... Zobacz więcej
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The customers love the coffee and the hot chocolate, The service from Rijo has always been brilliant. Always very helpful and prompt
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
We’re the leading supplier of commercial coffee machines, coffee beans and coffee ingredients in the UK, and we’re proud of our service, products and heritage. We’ve been supplying the highest quality equipment, ingredients and accessories to the UK’s cafes, restaurants, offices, hotels and clubs since 1989. Our wealth of experience makes us experts in our field.
Dane kontaktowe
Lomax Way, Logistics North, BL5 1FQ, Bolton, Greater Manchester, Zjednoczone Królestwo
- 03333 448042
- customercare@rijo42.co.uk
- www.rijo42.co.uk
4,4
Doskonała
376 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 83% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Bev’s customer service was outstanding
Bev’s customer service was outstanding. I had been struggling to solve our issues for over a year and with Bev it was sorted.
She listened to the issues, took ownership and continued to manage until fully resolved. She is a great asset to the company.
4 września 2026
Opinia niezależna
Odpowiedź od rijo42
Thank you so much for taking the time to leave such a fantastic review!
We’re delighted to hear about your experience with Bev. It’s wonderful to know that she took the time to listen, understand the issues and see everything through until they were fully resolved.
We completely agree – Bev is a great asset to the rijo42 team, and we’ll make sure your lovely feedback is passed on to her.
Thank you again for your kind words and continued support.
- rijo42 Customer Care Team
The customers love the coffee and the…
The customers love the coffee and the hot chocolate,
The service from Rijo has always been brilliant.
Always very helpful and prompt
4 września 2026
Opinia niezależna
Odpowiedź od rijo42
Thank you so much for your lovely review! We’re delighted to hear that your customers are enjoying the coffee and hot chocolate, and it’s great to know you’ve been happy with the service from rijo42.
We really appreciate your kind words and continued support. We look forward to keeping you and your customers well supplied with great coffee and hot chocolate for many years to come!
- rijo42 Customer Care Team
Sports club Purchase of Rijo 42 machine
After having seen rijo 42 in several local place to me in the south, I enquired about machines for my sports club. They are very experienced with the way sports clubs run, they were not pushy,offered me first class advice on what’s available, they demonstrated twice for us on different occasions, we are now the proud owners of a machine, bought in the summer, it’s going well and I’m sure our sales of drinks will be great over the coming months. First class. Highly recommended.
30 sierpnia 2026
Opinia niezależna
Odpowiedź od rijo42
Thank you so much for your fantastic review!
We’re delighted to hear that you’ve had such a positive experience with the team and that your machine is already going well.
We really appreciate your kind words about our advice and demonstrations. We understand that every sports club is different, so it’s great to know that our experience and approach were helpful in making the right decision for your club.
We wish you every success with your new machine and hope to see those drink sales go from strength to strength over the coming months!
Thanks again for choosing rijo42!
Been a customer for a couple of years
Been a customer for a couple of years. They always go above and beyond to help and most importantly the coffee is fantastic.
14 sierpnia 2026
Opinia niezależna
Odpowiedź od rijo42
Thank you so much for your wonderful review and for being a loyal customer for the past couple of years!
It means a lot to hear that our team consistently goes above and beyond, and we’re especially delighted that you love our coffee! ☕️
We truly appreciate your continued support and look forward to working with you for many more years to come.
- rijo42 Customer Care Team
Amazing from start to finish
Amazing from start to finish. Even after sales. Couldn’t praise this company enough, the machine I purchased is amazing, all my customers praise it, and have said the coffee is the best they’ve ever had. Ben is brilliant 🤩 placed an urgent order of coffee beans at night and wasn’t expecting a reply, but he replied saying order complete and will be with me in a couple of days. Really impressed.
Thank you all
20 sierpnia 2026
Opinia niezależna
Odpowiedź od rijo42
Thank you so much for your fantastic review! We’re absolutely delighted to hear that you’re so pleased with your machine and that your customers are enjoying the coffee so much.
It’s also great to hear that Ben was able to help with your urgent coffee order. We'll pass your lovely feedback on to Ben.
Thank you again for your kind words and for choosing us. We really appreciate your support and look forward to continuing to look after you! ☕️
MINH NGHIEM kindly came out today to…
MINH NGHIEM kindly came out today to install our new coffee machine, Minh was lovely and got the job done quickly, once installed he shown us how to work/clean the coffee machine and was very thorough with his explanation.
18 sierpnia 2026
Opinia niezależna
Odpowiedź od rijo42
Thank you so much for your lovely feedback! We’re delighted to hear that Minh provided such a friendly, professional and thorough service.
It’s great to know that he made sure you felt confident using and cleaning your new coffee machine.
We’ll be sure to pass your kind comments on to Minh.
We really appreciate you taking the time to share your experience and look forward to working with you.
Thank you for choosing rijo42!
Easy to buy and Rijo42 know what they are talking about
I dealt with Vicky at Rijo42, she was spot on from beginning to end.
I have bought a coffee machine for my coffee shop last week, and I am already getting delivery.
All my questions were answered and on top of all - I know I can count on Vicky for any future queries.
Thank you so much!
5 sierpnia 2026
Opinia niezależna
Odpowiedź od rijo42
Thank you so much for your fantastic review! We’re delighted to hear that Vicky was able to make the whole process so straightforward and answer all your questions along the way.
We’ll be sure to pass your lovely feedback on to Vicky.
We really appreciate you taking the time to share your experience, and we look forward to building a long and successful partnership with you.
Thank you for choosing rijo42!
Thank you Vicky
Thank you Vicky, had problems with my order. Very efficient and helpful. Much appreciated.
12 sierpnia 2026
Opinia niezależna
Odpowiedź od rijo42
Thank you so much for your kind review. We’re sorry to hear you experienced issues with your order, but we’re delighted that Vicky was able to help and resolve things efficiently. We’ll be sure to pass your lovely feedback on to her.
Thank you for choosing rijo42!
We highly recommend rijo42 coffee…
We highly recommend rijo42 coffee beans. They are a popular choice with our team, offering a smooth, rich taste and consistently great quality. Ordering is always easy, with quick and reliable delivery.
10 sierpnia 2026
Opinia niezależna
Odpowiedź od rijo42
Thank you so much for your fantastic review and for recommending rijo42 coffee beans! ☕ We’re delighted to hear that you enjoy our coffee.
It’s also fantastic to know that you find ordering easy and our delivery service quick and reliable. We really appreciate your support and look forward to continuing to provide you with great coffee!
A great experience
A great experience with Rijo who installed 4 machines for us. Whole thing made better by Mike who oversaw the whole process and has been excellent throughout.
1 lipca 2026
Opinia niezależna
Odpowiedź od rijo42
Thank you for taking the time to leave us such a wonderful review. We're delighted to hear you had a great experience with your installation. We'll be sure to pass your kind comments on to Mike, who will be pleased to know his work was appreciated.
Thank you for choosing us. We really appreciate your feedback and look forward to continuing to support you in the future.
- rijo42 Customer Care Team
Great Customer Service
Michael, who visited us to demonstrate the machine was extremely helpful throughout the sales and installation process. We always have a quick response to queries and nothing is too much trouble.
10 marca 2026
Opinia niezależna
Odpowiedź od rijo42
Thank you so much for your wonderful review. We're delighted to hear that Michael provided such helpful support throughout both the sales and installation process. It's great to know you've found our team responsive and that we've been able to answer your queries quickly. Your kind words mean a lot to us, and we really appreciate you taking the time to share your experience. Thank you for choosing us, and we look forward to continuing to support you in the future.
- rijo42 Customer Care Team
Dont expect support if you dont buy it new with a service contract
They have good machines which I cant fault but only if you buy new from them and have a service contract. However never buy a used machine. I did. My machine has an error and I thought the company would help or at least I could pay someone for support. There lies my fault. The company told me as it had an error they would not help or advise. They told me if I got an engineer to fix it, they would NOT supply spare parts. This is like buying a used car only for the manufacturer so wash their hands and refuse parts and especially as the parts are machine specific. So yes get a machine for thousands, but you will be stuck with it for life as thety are worthless if you try to resell. Use companies like vitro or coffetek if you need aftermarket support. I am just glad when I had a demo I did not take a machine (and definately wont get one in the future). I like assets for my company that hold value when it comes to resell and this is not one of those. Westomatic in the uk make machines and they were great when I needed parts for a use machine. So British built and values.
16 lipca 2026
Opinia niezależna
Odpowiedź od rijo42
Hi Julian,
Thank you for taking the time to leave your review.
We're sorry to hear that you've been disappointed with your experience.
At rijo42, our business model is based on supplying coffee machines alongside our coffee, ingredients and service agreement. This enables us to provide ongoing technical support, preventative maintenance and access to genuine parts for the thousands of customers who purchase their coffee and consumables from us every day.
By operating this way, we're able to maintain the high level of service our customers expect and ensure our engineering and technical resources are available to support those within our service network.
To clarify one point in your review, you do not need to purchase a brand-new machine from rijo42 to become one of our customers. If you own a compatible machine, we can often support you simply by supplying your coffee and ingredients and putting a service agreement in place. Once you're part of our service network, you'll have access to the ongoing support and expertise that our customers receive.
Unfortunately, where a machine has been purchased second-hand and sits outside of our supply chain and service agreement, we are unable to offer the same level of technical support or supply parts directly. We appreciate this may not have been the outcome you were hoping for and understand your frustration.
If becoming a rijo42 customer is something you would be interested in, we'd be delighted to discuss the options available.
Please contact our Customer Care Team at customer-care@rijo42.co.uk, and we'll be happy to answer any questions and see how we can assist.
This was my first experience dealing…
This was my first experience dealing with your company, and every step has been exceptional—from my initial enquiry, to ordering our machine, then ordering the consumables, and finally today's support call. Each stage has been handled promptly and professionally, with today's query resolved within just a few minutes.
This level of customer service is not something you receive every day, and I believe outstanding service deserves to be recognised. From your clear communication and professional manner to your efficiency in resolving the issue, every interaction has been a pleasure.
2 lipca 2026
Opinia niezależna
Odpowiedź od rijo42
Thank you so much for taking the time to leave such a thoughtful review.
We're delighted to hear that your first experience with us has been such a positive one, from your initial enquiry and machine purchase through to ordering consumables and receiving support. Providing prompt, professional service at every stage is something we work hard to achieve, so it's incredibly rewarding to know this has been reflected in your experience.
Your kind words about our communication, efficiency, and customer service mean a great deal to the entire team. We truly appreciate you recognising our efforts, and we're grateful to have earned your trust.
Thank you for choosing us. We look forward to continuing to support you for many years to come.
- rijo42 Customer Care Team
Great customer service
We've been with Rijo for 3 years and just signed another contract with them as we've had no problems and always been very happy with the products and service. Big thanks to Shaun who is always just a phone call away if we need anything!
1 lipca 2026
Opinia niezależna
Odpowiedź od rijo42
Thank you for your amazing review . We're delighted to hear that using our products has had a great impact on your business.
We truly appreciate your continued trust in rijo42 and look forward to working together for many more years to come. We have passed your comments onto Shaun too. Kind Regards rijo42
Obtaining and altering contracts illegally
We were lied to, signed a contract which had been amended by the Sales Rep,who come to your premises ,are charming ,friendly and do a good pitch . We were duped into signing the contract ,told him that we only had two years left on our lease ,he said no problem ,we could lease it for 24 months .
When we had the delivery ,the information was not available on the sheet ,we were advised to sign and were told the two year contract details would be filled in. We didn't receive any paperwork demonstrating the contract date .
The information shared and discussed with the rep,regarding costs was incorrect and we phoned up,we had to agree with that.
We had a call from supplies wanting us to purchase more sundries . We told them we didn't need to as our account was finishing in two months . He said I was incorrect as we signed a 63 month contract details!!
Why on earth would we have signed a contract which continued three years after our lease ended !!!
We've had no support and when we spoke to the company the operative swooned about the rep,saying he was a wonderful person and no complaints had been received about him!
She dismissed our complaint and told us we couldn't do anything about it,quite gleefully !!!
DON'T TOUCH THIS COMPANY-FRAUDULENTLY OBTAINING CONTRACTS!
We will be finding support with the media watchdog who ,after reading all these comments ,will hopefully highlight this Company and their leaseholders Paribas.
All these small Businesses should not have to suffer due to the negligence of this Company !
If anyone wants to join us in taking this forward as a collective, please get in touch .
10 czerwca 2026
Opinia niezależna
Odpowiedź od rijo42
Thank you for taking the time to share your concerns.
We have now completed our investigation into the matters raised in your review and have issued our final response to you by email, which sets out the outcome of our investigation and our position on the points raised.
We consider this matter to have been fully addressed in our final response.
- rijo42 Customer Care Team
Dan Wells was very good from the…
Dan Wells was very good from the beginning to after service.
Everyone loving the new coffee machine
6 maja 2026
Opinia niezależna
DO NOT SIGN UP!
DO NOT SIGN UP!! Duped into a contract with lies about being able to end the contract early without huge penalties. Now I'm stuck with a machine that doesn't work and an exit bill of over £7000 - Oh and I still have to pay to insure the heap of junk! In person sales staff WILL lie to you, JUST AVOID! Joe Betty - Berrow Motors Ltd
1 maja 2026
Opinia niezależna
Odpowiedź od rijo42
Thank you for taking the time to share your concerns.
We have now completed our investigation into the matters raised in your review and have issued our final response to you by email, which sets out the outcome of our investigation and our position on the points raised.
We consider this matter to have been fully addressed in our final response.
- rijo42 Customer Care Team
I bought a brasil rcd touch back in…
I bought a brasil rcd touch back in October 2025, its been hardly used since that time, as the business it was bought for didn’t work out, although the coffee machine is used or turned on, it is rarely used, however i would expect that the machine would work as & when required to do so, as we had issues with it, which i reported due to everytime the machine rinsed it used milk, the customer service team said that they would get someone to contact myself, after speaking with Ryan i was advised that someone would come out and look at the machine the next day, 3 weeks later after calling back to complain, the “ engineer” turned up, on a clised day when i didn’t have the time to stay there whilst he looked at it, he cam back at a later date and took the machine away, it’s now been 2 weeks with zero phone call received, zero emails received, nothing, after spending £6500 buying a machine outright i expect better but hey i suppose because im not stupid enough to lease or don’t purchase enough products, im last on the list, il be reporting it to trading standards and having my legal representatives look at the purchase and subsequent “ service contract”with Rijo42, id say if i had my time again i wouldn’t bother with them, same old sales pitch, buy the machine and give gateway customer service and no fks given, absolute crap service, go elsewhere, as for myself, i don’t care how big of a company you are, in fact i enjoy it the most when proceedings get issued and seeing it all the way through..guess we’ll see what happens now..and No i won't chase you or email customer service, so don’t respond with asking me to do so, find out on your so called systems how many people bought machines outright in October, and how many machines you have got in for repair with my name.
6 kwietnia 2026
Opinia niezależna
Odpowiedź od rijo42
Thank you for taking the time to share your experience. I’m sorry to hear how frustrated and disappointed you have been with the service you’ve received.
I have recently taken over this matter and have attempted to contact you directly so that I can properly understand what has happened and look into everything for you. Unfortunately, I haven’t been able to reach you on the contact number we have available.
I appreciate that you have already been through a frustrating process and don’t want to keep repeating yourself, so I won’t go into the details of the case here. I would, however, welcome the opportunity to speak with you directly and work towards getting this resolved.
I’m sorry again that your experience has fallen short of the standard we expect to provide.
- Amy - Customer Care Team
Shaun and Nick were excellent from…
Shaun and Nick were excellent from start to finish. Highly recommend them both and Rijo as a company. After sales, follow up and programming of machine service brilliant. Both reply with minutes and no job is too big or small. Just wonderful to deal with.
2 kwietnia 2026
Opinia niezależna
Odpowiedź od rijo42
Thank you so much for your fantastic review! We’re delighted to hear that Shaun and Nick provided such an excellent service from start to finish.
It’s great to know that you were impressed with the after-sales support and follow-up. We pride ourselves on always doing our best to help.
We’ll be sure to pass your kind words on to Shaun and Nick. Thank you again for choosing rijo42 and for taking the time to recommend us - it’s very much appreciated!
We are extremely pleased with our new…
We are extremely pleased with our new coffee machines—they’ve been a fantastic addition to our workplace. The quality of the coffee is excellent, and the machines themselves are easy to use, reliable, and efficient. Since their arrival, they’ve made a noticeable difference to our day-to-day environment, and all our staff are genuinely happy with them.
We would also like to extend a big thank you to Mike for all of his help throughout the process. His support, guidance, and professionalism made everything run smoothly from start to finish, and it’s been greatly appreciated.
Overall, a brilliant experience and a product we would highly recommend.
27 marca 2026
Opinia niezależna
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