RIGHTIO Recenzje 13 830

Called emergency plumber at 4pm for a leaking pipe
Promised a plumber would call within 1.5 hour of call
Waited 4 hours & still no one came
After 6 hours of a leaking pipe called back to say they couldn’t get anyone until the following morning

If I could give no stars, I would. Rightio attended our call out repair, which led to follow-up appointments. They were sub-contracted through a boiler service plan that we have and they were making too many errors to list in full detail. They also failed to be honest. Their service report contained images of another customer's boiler, we were quoted for parts and labour that was not required, they seemed in a hurry to move to the next job and were guessing what the boiler issue may be, even saying that a PCB board may need replacing, then I pointed to the connection that I could see that was clearly not connected. They realised that they made a mistake due to lack of diligence. Their poor work led to my service plan being removed at no fault of my own, nearly accepting almost £400 worth of work, which was not required or ultimately seeking an expensive quote for a new gas boiler, which would of not been required. The Gas Engineer failed to spot that the real fault was a electrical pump connection, which was separate from the gas boiler. If I can give any new customers advice, it would be find an alternative plumbing service. Rightio, before you ask, I do not wish to speak with your customer service, as my time and patience has been exhausted.

The only thing these guys do well is LIE and employ unreliable plumbers. I was told by them that a plumber would be with me on Thursday 8th January between 12 noon and 5pm. At 4,30pm I called them to find out where the plumber was , I was told "he's round the corner and will be with you shortly". I then got a text to say he will be with you between 5pm - 8pm. He never turned up. Must be a long bloody corner!!

On Friday 9th January after holding for 45 minutes I eventually got thorough to them and I was told the weather was bad yesterday so he didn't show up. That's a lie - there was no snow or freezing weather where I live and he was round the corner anyway so therefore here! Furthermore No Plumber was available on 9th, 10th, 11th January and they booked me in on the 12th January. They claim to care 365 days a year in their advertising - clearly not on 9th, 10th and 11th January.

UPDATE - 12th January

The lying continues from these crooks.

At 3.10pm on 12th January I rang as no plumber had arrived, I was told he will definitely be with you by 5pm, apparently they spoke to the plumber and he had confirmed that. At 3.50pm they called me and told me the plumber wasn't coming today as he was ill. Did he have a stroke between 3.10pm and 3.50pm, maybe catch Ebola ?? Reality is you are lying again or the plumber is lying to you. Either way you should be embarrassed by your abysmal customer service and delivery. The guy who called me did GUARRANTE that the plumber would be here tomorrow (13th). How he can make that guarantee with a straight face and expect me to believe it is beyond me.

Today - 13th January. I called in at 9,10am and they are still saying he's coming today, but they cant get hold of him to confirm. I'm promised a call back when they speak to him, needless to say they haven't called.

In summary if you are looking for an organisation that fails 100% of the time to deliver and lies to its customers theses guys are perfect for you.

Extortionate pricing £480 for ultimately changing an inlet valve. Only knew this due to showing on credit card pending and contacted the company by email (called customer service 2 x 30 min calls and still couldn’t get through)
Not a local company- misleading advertising
Avoid negative trustpilot reviews by sending a direct link which are then never published- my initial review is not showing. I suspect there would be many more if openly linked directly to trust pilot.
Had to specifically ask for a ref number - you can’t post a review via the link they send without it.
I complained and am still awaiting contact from customer services. Poor doesn’t cover it.

Engineer came prompt but lied from the start. When were charged almost the full amount for incorrect information. Following a complaint, they sent the engineer back out to get the details to order the part and it’s taken a week with still no quote. No heating now for 17 days since initial contact. Over £200 spent. Nothing to show for it, no prospect of any repair, calls now not being followed up and requests for a refund ignored. Trading standards have now been contacted. Do not touch with a barge pole!

Under no circumstances use this company…
They exploited my elderly step mum living on her own.
The toilet flush was constantly running. Concerned not knowing somebody she looked in the local free paper and found right on heating and plumbing thinking it was a local company.
First hours charge was £150 plus VAT. The plumber came out said it was an only cistern, said he needed to travel to Derby for the parts (from Ripley) which was not required.
He completely bodged it with the flat screw under the push button. Total charge just under £530!

These people exploit the 
vulnerable.

Date called 11th Dec, plumber came 12th December.

How do you sleep at night Rightio???

Advised emergency appointment (boiler repair) would be same day, within 1-2hrs to visit my elderly Mother
Rang back after 3hrs to-be informed no availability, and would be 48hrs later for an Engineer to visit. Interestingly, I was then informed (by Jane) that the Sales Agent (Gareth) had no visibility of live diary slots

It seems the “sales” approach is dishonest, unethical and expensive at the time a vulnerable person was left a further 3hrs without hot water or heating

I requested the address to register a complaint, from Jane. I shared this 4 business days ago and yet, still no reply

Thankfully I got a local expert to repair the boiler, within 1hr of calling and significantly less in cost.

Very disappointing sales strategy, and no care for the well being of their customers. Felt appropriate to share this poor experience so others, are not put in a vulnerable or misleading position

Exceptional service. Really went extra lengths to help my elderly father.

Highly recommend

Unfortunately I cannot give less than 1 star!
We were charged £200 ‘accidentally’ by the engineer when he came to look at our boiler. He apologised and told us to contact customer services to get a refund or it could be knocked off the bill if we went ahead with the work.
As is the case for most people we do not have a spare £200 we can afford to lose because of an error by the company.
We did not get the work done by the company and contacted customer services for a refund.
We have been denied our refund on multiple occasions. I made multiple phone calls and sent emails with no response. I had to chase up every contact to get someone to get back to me.
Engineers were really friendly but the customer service/complaints team is the worst I’ve ever dealt with and it has been very stressful.

Avoid at all costs. Showed up to fix a leaking radiator without any basic replacement parts fix the problem. No valves or washers. Nothing. Told us they’d have to go out and get materials but that would take us over the one hour billed (already at £170) plus the cost of any materials. Spent ten minutes ‘fixing’ the issue. Radiator is still leaking. Absolute joke.

Contacted this company they said they would be out next day : didnt turn up till three days later. No call out charge we were told... fine. Guy asked us what is the problem we told him faulty pump he agreed didn't do anything labour wise just took a photo of the pump: so they could order a new one. waited for the quote £1200 pounds to supply and fit. Wow !!! Contacted a local plumber £ 700 supplied and fitted incl vat . They still charged us
£ 258 to look at it. Both of us are pensioners I felt robbed

Helpful from start to finish. Conversation over the phone about our issue was great. Engineer was pleasant and efficient.

Called them out to look at a dripping and loose tap. Was given an arrival time of between 12 and 5. Arrived at 5.15 and could not fix either …. Left after 10 mins and charged £190.

Excellent service from start to finish, shout out to Stew who arrived promptly was a lovely friendly guy who explained what needed doing, fixing problem efficiently and quickly for me. Great company who I wouldn't hesitate to recommend and will definitely use again if the need arose. Many Thanks….

Called to book an appointment for a boiler service, was advised a weekend - Saturday appointment would be at an additional higher rate of 179.00 - way too expensive, I declined the appointment to be offered a discounted price of 69.00+vat for the same appointment!
My usual plumber is booked for the next few weeks - I will wait for my usual 50.00 appointment
**EDIT** 27.1.26
My point was you advertise in local newspapers that you offer reasonable rates - 170.00+vat is not a reasonable rate and when declined a new price of 69.00+vat offered for the same appointment.
Wish I had read the reviews before ringing.
Thank you for your standard corporate response, was exactly what I expected

Saw Rightio in local magazine for NG9 area with local Nottingham area code so phoned them for help with dripping kitchen tap. Was asked for my Credit Card number. Plumber came a few days later and said it needed a new tap. Later on discovered it was dripping much more and now into the area under the sink. Patched it up with duct tape as was expecting plumber to return and fix it in just a few days. Payment so far was for just over £170 + VAT.
I got text message from bank to say payment rejected, but as it was for the right amount I accepted it. I assume Rightio had used the card number with an invalid PIN (maybe 0000?). Why had Rightio not told me how it would be dealt with?
Plumber was supposed to appear again in near future to complete the job with payment to be just under £170 + VAT. But he didn't appear within expected timescale so phoned Rightio on same local number and was told he hadn't got the new tap yet. Gave up at this point as didn't want to spend more money for possible poor work and/or slightly iffy payment processing. Communication by text messages very poor as although I received their text messages OK there was no text box for me to reply or create a new message for them. I've never exerienced this situation with only one-way texting where I expect it to be two-way.
In general they appear to be only interested in making money (and why not?) but could not care less how they treat customers.

Website says great service etc etc NO CALL OUT CHARGE
This very quickly becomes some dodgy rubbish about £15.99 a month payment for 12 months - DO NOT USE

Although the work was was completed, my experience with the office was nothing but dreadful. I called on a Friday as my boiler stopped working and I had no heat or hot water. I was told an engineer would come on Monday afternoon between 12 and 5 to fix the issue I waited in and rang at 4 to get an update to be told that the engineer was stuck on a job and would have to come on Tuesday between 10 and 12. The next day, the engineer didn't come in the alloted time, I told the office I was at work and would not be able to answer the phone to confirm someone was in. I was still called to confirm and initially, the engineer said he wouldn't come as no one had answered the phone. He did come in the end and diagnosed the issue (didn't fix it as stated originally). I was then given a slot on Friday between 1pm and 5pm. Again, the engineer did not arrive as he was "stuck on a job". I was told there was nothing the office could do as engineers aren't available on weekends. I was promised that I would be the first job on Monday morning and given a slot between 8 and 10. On Monday, the engineer didn't arrive. Again I wasn't told proactively but had to call to find out he was "stuck in a job". He ended up arriving at 10:45. The job was completed and the engineer was great.

When I called and questioned why I wasn't prioritised, the call handler could only tell me she didn't know why. The engineer told me he had been on a job with an active leak and that had to be prioritised.

In the entire process, I asked to speak to a manager 3 times and only on the final time did I get a call back from one. All they offered me was a 10% discount on labour and an apology.

Don't touch this company...they charged me £250.80 to come to look at broken lock...didn't bring any locks with them???and put tempory barrel on...took 10 mins. Should have been able to fit new lock in under an hour...Said would ring back Monday with quote to put new lock on...£470...I told them no..I could have had a whole new door for that price... I would go somewhere else...they then sent me bill saying job complete...but they hadn't been back... and pay bill of £369.55 then said they had tried to take the money from my account which is fraud because I told them not to proceed and they used my bank details from first transaction...fraud...i had contacted my bank and cancelled my debit card...then they sent me another bill for £184.78 and said details of bill will be sent after I had paid bill....they also threatened to send me into debt..DONT TOUCH THIS COMPANY

We moved into our house and the first day, the boiler's not working. Unfortunately for us, Rightio is the first company that answers when I ring. A bloke came out the same day and we got charged over £500 for his labour and a part. The part doesn't show up for a week or more (there was no time frame on this and I had to ring for an update in which they told me it'll come when it comes), the bloke comes and installs it. He says its all good and leaves. The hot water is only intermittent (it felt hot for a little but would go cold quickly) and the heating still didn't work. So I ring back, he comes back out roughly another week later. This time he says the boiler will need more and more work, its too old. As part of the guarantee on the job, Rightio offers me a discounted boiler of four grand. I found the same boiler and installation for half the price elsewhere and Rightio refused to give me a refund, despite the job they charged me for not working. I'm told I can't get a refund because they needed to do the 500 quid job to find out I'd need the 4 grand job. Sounds like a good way to bleed money out of people!
The engineer who came was a really nice bloke who did try very hard for us and did speak on our behalf to Rightio, but I'd say beyond that they're a very expensive company (if I hadn't been desperate and done more research I'd have found plenty of companies cheaper and better; more fool me of course) and when I was trying to talk about a refund I got moved to department to department for ages, they kept sending me back to someone trying to sell me on the four grand boiler instead of discussing the refund, and then told me the refund process would be 10 working days, this distended into 21 days just to review it and not get the decision.
It seems like a company constantly trying to upsell and already charging alot and obfuscating any path to resolution. I'd avoid them, there'll be someone cheaper and better out there.